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Canon scanner CanoScan FB 630U User Manual

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    Glossary
    Contents
    Index
    61 chapter 6
    Troubleshooting
    Pre-Scan Checklist
    Perform the checks on this short list before you begin
    troubleshooting specific problems.
    ¥ Refer to the Quick Start Guide to make sure that the
    ScanGear CS software was installed successfully.
    ¥ Check that the cables between your computer and scanner
    are connected securely.
    ¥ Before scanning or previewing, check that your scanner has
    been selected as the data source in the application. If your
    scanner does not appear as an option when you select a
    TWAIN source to scan from your application, you have to
    install ScanGear CS again. 
    						
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    Glossary
    Contents
    Index
    62 chapter 6
    Troubleshooting
    How to Avoid Problems
    Here is some general advice on avoiding problems in your
    scanning jobs:
    ¥ Start with the best possible original image to scan.
    ¥ Select only the part of the image you want to scan. Preview
    the image and select it with the Crop and Auto Crop buttons.
    (F38, 39)  Not only does a more precise selection save file
    space, but your image quality will be much higher.
    ¥ Check the output file size before beginning the scan. Make
    sure you have enough room if you are scanning files that
    require a large amount of disk space.
    ¥ Match your Scan Mode to the output purpose. If you are
    scanning text, use the Text Enhanced mode. If you are
    scanning line art, use the Black and White setting, and so on.
    ¥ Match your scan resolution to the type of file you need. If
    you are scanning images for use as .GIF or .JPG files on the
    Web, you do not have to scan at 600 dpi. Although it is
    recommended that you scan at a higher resolution than you
    need for high-quality color images, you should balance that
    factor against your planned use for the image.
    ¥ Take advantage of the Tone sheet features to enhance your
    images.  (F47)
    ¥ Try to use TrueColor mode on your monitor so you can view
    your preview image as accurately as possible. 
    						
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    63 chapter 6
    Troubleshooting
    ¥ If you are using OCR software, scan in Text Enhanced at 300
    dpi or higher.
    ¥ Take advantage of the preview feature and preview as much
    as you want before scanning. 
    						
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    64 chapter 6
    Troubleshooting
    Troubleshooting
    The scanner diagnostics test fails.
    Problem:The Scanner Diagnostics test started with the Test
    Scanner button on the Scanner sheet, returns a Test
    Failed message.
    Cause:The scan head may not be in its home position.
    Solution:Close the ScanGear CS window if it is open.
    Colors are not what you expect.
    Problem:The colors in the preview image appear different
    from the colors in the original image.
    Cause:The scanned colors need to be adjusted.
    Solution:Make sure the Auto Tone button is selected. If
    further adjustments are necessary, use the Tone
    sheet buttons.
    The preview image of a photograph appears blurred but
    the scanned image of the same photograph appears sharp.
    Problem:When zooming in on a photograph in the Preview
    Area, the enlarged image appears blurred.
    Cause:The preview scan uses a lower resolution than the
    final scan. If you zoom in on a preview image so it
    is enlarged 1.5x or more, the image will not
    maintain its resolution in the same way as the final
    scanned image.
    Solution:Select a magnified area and preview the image
    again. The prescan should display a sharper image. 
    						
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    Troubleshooting
    The printed image colors appear different from image you
    see in the Preview Area.
    Problem:The colors in the printed image appear different
    from the colors in the image you see on the screen.
    Cause:Printer toner may be low. ColorGear color
    matching may have not been selected when it was
    necessary.
    Solution:Check the toner cartridge in the printer and make
    sure that it is not low or empty.  Check that
    ColorGear color matching and Use ColorGear
    profile are selected on the Preferences sheet.
    The software application cannot find the scanner.
    Problem:When trying to scan, an error message says the
    scanner cannot be found.
    Cause:Windows may not recognize your scanner.
    Solution:Make sure the scanner is connected to your
    computer and that the AC adapter is connected to
    your scanner.  If not, connect the scanner.  If this
    does not correct the problem, consult the scanner
    manual for additional information about how to
    properly set up your scanner.
    Some buttons are grayed-out.
    Problem:Buttons in the Preview Area Toolbar are grayed-out
    and not available.
    Cause:Some functions are not available until an image
    has been previewed.
    Solution:Preview an image. 
    						
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    Troubleshooting
    ScanGear CS does not launch.
    Problem:ScanGear CS does not launch, the screen freezes, or
    another software application launches.
    Cause:The scanner may not be connected correctly, or you
    may have chosen the wrong scanner source in your
    application. The scanner configuration file may
    have been changed.
    Solution:Make sure the scanner is properly connected to
    your computer and that the AC adapter is
    connected to your scanner.  If not, connect the
    scanner.
    Make sure you selected the correct scanner in your
    parent software application.  For details, see your
    application documentation for instructions.
    If neither of those steps solve the problem,
    uninstall ScanGear CS using the Windows Control
    Panel then reinstall ScanGear CS.
    Scanning or printing is too slow.
    Problem:The scanner or printer is taking an unusually long
    time to print or scan.
    Cause:1. The selected output resolution of the image may
    be too high for the resolution of your printer, or
    your computer may be low on memory.
    2. The descreen mode is on.
    Solution:1. Before printing the image, make sure you have
    set the Scan Resolution on the Main Tab to not
    exceed the resolution of your printer.  Also check
    to see if there is enough memory available in
    your computer.  Before scanning or printing, quit
    other applications that are not in use.
    2. Click off the descreen check box in the FB630U/
    FB636U tab. 
    						
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    67 chapter 6
    Troubleshooting
    Parts of images are missing or mis-aligned.
    Problem:Some characters are missing from the image in the
    Preview Area, or the image is mis-aligned in the
    Preview Area.
    Cause:The page has been placed on the scanner
    improperly.
    Solution:Check the scanner and place the page improperly
    to adjust the image.
    Image is too light or too dark compared to the original.
    Problem:Scanned or printed image is much lighter or darker
    than the original.
    Cause:Image type or image and color adjustments may
    not have been set properly.
    Solution:The best solution is to scan the image using all
    default settings again.  Then make imaging and
    color adjustments as necessary.
    The preview image is too small on my monitor
    Problem:The image in the Preview Area is very small, and
    cannot be viewed in the Preview Area for
    adjustment.
    Cause:If you have a high-resolution setting on your
    monitor, the ScanGear CS window is smaller than if
    you had a lower-resolution setting.
    Solution:Click the Size button on the ScanGear CS window
    to enlarge the entire window or lower your
    monitorÕs resolution with the Control Panel. 
    						
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    Troubleshooting
    The image I want to scan is too big for the scanner.
    Problem:The image I want to scan is 50 percent larger than
    my scanner platen.
    Solution:Scan one half at a time, at exactly the same
    settings. Then use your imaging application to join
    the parts.
    The scanned image has jagged edges.
    Problem:The scanned image has jagged edges when viewed
    on the screen or printed.
    Cause:Jagged edges usually occur because of a conflict
    between the scan resolution and the output
    resolution.
    Solution:Choose a preset Scanning Resolution for the
    scanning job. Choose a setting for the intended use
    of the image. When you choose a preset
    resolution, or a custom resolution, the maximum
    resolution of the output device should be evenly
    distributed by the resolution you select. 
    						
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    Glossary 
    						
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    70
    Glossary
    Acquired Images
    Images sent from your scanner software to the host graphics
    application.
    Auto Crop
    After you select an area of the screen by clicking the Crop button
    and dragging a rectangle around the object or text you want to
    crop, click the Auto Crop button to size the rectangle exactly to
    the size of the object or block of text enclosed in the rectangle.
    Auto Tone Adjustment
    Automatic analysis and adjustment of the image using Contrast/
    Brightness and Gamma settings.
    Automatic Preview
    When the automatic preview feature is switched on, the original
    on the scanner platen is pre-scanned immediately as ScanGear CS
    is launched from the parent software application. To switch this
    feature on and off, open the Preferences sheet and click the
    button for ÒAutomatically execute a previewÓ.
    Bits and Bit Depth
    A bit (binary digit) is the smallest possible unit of information on a
    computer; it represents yes or no; on or off; 1 or 0. Bit Depth is
    used to describe the complexity of a graphic image.
    One-bit, or bilevel images are black and white. This is the Black
    and White setting in ScanGear CS. Eight-bit grayscale uses 256
    shades of gray to accurately represent most black and white
    photographs or gray interpretations of color images. This is the
    Grayscale setting in ScanGear CS. Twenty-four-bit color, also called
    True Color, uses three eight-bit channels, one channel each for
    Red, Green and Blue, to create up to 16.7 million colors. This is the
    Color setting in ScanGear CS. 
    						
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