Canon scanner CanoScan FB 620U User Manual
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Problems with the Scanner
Scanner not identified
Cause 1: Scanner not powered on when computer is started
Solution: Plug in the AC adapter to an outlet
Cause 2: USB interface cable is disconnected or loose
Solution: Securely connect USB interface cable (See Quick Start Guide)
Cause 3: Computer has not correctly recognized scanner
Solution: Use the following procedures to have the computer recognize the scanner
1. Click the Windows [Start] menu and select [Settings] and [Control Panel].
2. Look for an...](http://img.usermanuals.tech/thumb/14/1206/w64_scanner-canoscan-fb-620u-1478285521_d-33.png "Page 34
34
Problems with the Scanner
Scanner not identified
Cause 1: Scanner not powered on when computer is started
Solution: Plug in the AC adapter to an outlet
Cause 2: USB interface cable is disconnected or loose
Solution: Securely connect USB interface cable (See Quick Start Guide)
Cause 3: Computer has not correctly recognized scanner
Solution: Use the following procedures to have the computer recognize the scanner
1. Click the Windows [Start] menu and select [Settings] and [Control Panel].
2. Look for an...")
41 Index A AC Adapter 17 Alignment Mark 16, 22 C Care and Maintenance 38 Connecting to the Computer 19 D Document Cover 16 Document Glass 16 L Locations 9, 14 Locations to Avoid 14 Lock mark 28 Lock Position 28 Lock Switch 16, 28 M Maximum Scanning Size 23 P Positioning the Documents 22 Power Connector 17 Power cord 17 Power Supply 10 S Scanning Unit 16, 27 Space around the scanner 13 Specifications 40 Start Button 16 T Troubleshooting 30 U USB 19, 21
42 Canon Technical Support Canon Computer Systems, Inc. offers a full range of technical support options* including: ¥ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products ......................... (1-800-423-2366) ¥ Speak to a technician free of service charge (currently Monday through Friday, 8:00 a.m.Ð10:00 p.m. EST and Saturday, 12:00 p.m.Ð6:00 p.m. EST, excluding holidays) for products still under warranty ** ...............................................................................................(1-757-413-2848) ¥ Speak to a technician (currently $24.99 per call) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty ..................................................... (1-800-423-2366) The same service is available for a charge of $2.50 per minute, to a maximum or $25.00 per call ........................... (1-900-246-1200) ¥ E-mail support via Canon Computer Systems, Inc. Web site .................................................................................................. (www.ccsi.canon.com) ¥ 24-hour, toll-free Fax Retrieval System ................................................ (1-800-526-4345) ¥ 24-hour Bulletin Board Service ............................................................. (1-757-420-2000) * Support program specifics to change without notice. **Refer to individual product information for warranty details.