Canon printer PIXMA mini260 User Manual

							59 Troubleshooting
Note
Adjusting the Print Head ManuallyIf the Automatic Print Head Alignment does not work or if you wish to adjust the print heads manually, 
follow the procedure below.
1. Press the ON/OFF button to turn on the printer, and then load two sheets of supplied paper or 
Canon genuine 4 x 6/101.6 x 152.4 mm paper* in the Auto Sheet Feeder.
* Use the following papers.
zMatte Photo Paper
zPhoto Paper Pro
zPhoto Paper Plus Glossy
2. Press the HOME button.
3. Select Settings and then press the OK button.
4. Select Maintenance and then press the OK button.
5. Select Manual head align and press the OK button.
6. Select Ye s and then press the OK button.
The Print Head alignment pattern is printed.
7. When “Did the patterns print correctly?” is displayed, confirm that the pattern is printed 
correctly, select Ye s, and then press the OK button.
8. Check the printed patterns and use the W or X to input the number of the pattern in columns 
A to D that has the least noticeable streaks, and then press the OK button.
9. Make sure that paper is loaded, and then click the OK button.
The second sheet of the Print Head alignment sheet is printed.
10.In the same way, select the best patterns for columns E and F, and then click the OK button.
When you turn off the printer, be sure to press the ON/OFF button on the printer. Otherwise, the settings 
made here will not be saved. 
						

							60Troubleshooting
LCD Cannot Be Seen at all
An Unintended Language Is Displayed on the LCD
CauseAction
Cannot see the display on the 
LCD.
zIf the POWER lamp on the Operation Panel is off
The printer is not powered on. Connect the power cord and press 
the 
ON/OFF button. The printer will power on and the LCD will 
display a message.
zIf the POWER lamp is lit
On the Operation Panel, press the OK button.
CauseAction
The language you want to be 
displayed is not selectedSelect the language you want to be displayed following the 
procedure below. 
(1)Press the HOME button. Wait for about 5 minutes, select 
, and then press the OK button.
(2)Press the X button to select  , then press the OK 
button.
(3)Press the T button four times, then press the OK button.
If the Bluetooth unit is connected to the printer, press the T 
button five times, and then press the OK button.
(4)Press the S or T button to select the language you want to 
be displayed, then press the OK button. 
						

							61 Troubleshooting
Cannot Install the Printer Driver
CauseAction
Unable to proceed beyond the 
Printer Connection screen.If you were unable to proceed beyond the Printer Connection 
screen, follow the procedure below to reinstall the printer driver.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the Welcome screen, then remove the CD-
ROM.
(5)Turn the printer off.
(6)Restart the computer.
(7)Make sure you have no application software running, 
including anti-virus software.
(8)Follow the procedure described in the Easy Setup 
Instructions (Setup Sheet) to reinstall the printer driver.
Installation does not start 
automatically when the Setup 
CD-ROM is inserted into your 
computer’s disc drive.
Click Start > My Computer > double-click the CD-ROM icon.In Windows 2000, open the My Computer window and then 
double-click the CD-ROM icon.
Note
To use the Run command to start the setup program, specify your 
disc drive and then the name of the setup program, Msetup4.exe. 
The drive letter of the disc drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer. If the icon 
is still not displayed, try different disks and see if they are displayed. 
If other disks are displayed, there is a problem with the Setup CD-
ROM. Contact a Canon service representative. 
						

							62Troubleshooting
Cannot Connect to Computer Properly

						

							63 Troubleshooting
Print Results Not Satisfactory

						

							64Troubleshooting

						

							65 Troubleshooting

						

							66Troubleshooting

						

							67 Troubleshooting
Paper Does Not Feed Properly
CauseAction
Printing on inappropriate type of 
paper.Check to see if the paper you are printing on is not too thick or 
curled.
See “Paper Handling” on page 11.
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. 
Cleaning the Paper Feed Rollers will wear the rollers, so perform 
this procedure only when necessary.
For details on cleaning, see “Cleaning the Roller (Roller 
Cleaning)” of the User’s Guide on-screen manual.
Paper not loaded properly. Make sure of the following when you load paper in the printer.
zWhen loading two or more sheets of paper, align the edges of the 
sheets before loading.
zAlways load the paper in portrait orientation, regardless of the 
printing orientation.
zAlign paper to the right edge of the Auto Sheet Feeder.
zSlide the Paper Guide until it touches the left edge of paper.
Foreign object in the Auto 
Sheet Feeder.Make sure that there are no foreign objects in the Auto Sheet 
Feeder. 
						

							68Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper 
Output Slot or the Auto Sheet 
Feeder.Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Auto Sheet Feeder 
or from the Paper Output Slot, whichever is easier.
zIf the paper tears and a piece remains inside the printer, open the 
Printer Cover and remove it.
After removing all paper, close the Printer Cover, turn the printer 
off, and turn it back on.
Be careful not to touch the components inside the printer. 
zIf you cannot pull the paper out, turn the printer off and turn it back 
on. The paper will be ejected automatically.
(2)Reload the paper in the printer, and press the OK button on 
the printer.
If you turned off the printer in step 1, all print jobs in queue 
are canceled. Reprint if necessary.
Note
zFor details on how to load paper, see “Loading Printing Paper” on 
page 11.
zWhen reloading the paper in the printer, see “Paper Does Not 
Feed Properly” on page 67 to confirm that you are using the 
correct paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the 
printer, or if the paper jam error continues after removing the 
paper, contact your Canon Service representative.
Landscape credit card-sized 
paper jammed inside the 
printer.Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)Load a single sheet of the paper in the Auto Sheet Feeder in 
portrait orientation.
Do not load it in the landscape orientation.
(2)Start printing.
The paper is fed and then pushes out the jammed paper as it 
ejects.
If you cannot remove the jammed paper, contact your Canon 
Service representative.