Canon printer PIXMA iP5200 User Manual

Troubleshooting67
Print Results Not Satisfactory or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/Colors are 
Wrong/White 
Streaks appear Print Head nozzles are 
clogged
Open the Top Cover and check if all ink tank lamps are lit.
See 
“Replacing an Ink Tank ” on page 37 .
Print the nozzle check pattern to check for uneven ink output.
See  “Printing the Nozzle Check Pattern ” on page 47 .
When a specific color is missing from th e nozzle check pattern,...

Troubleshooting
68
Printed Ruled Lines 
are DisplacedPrint Head is 
misaligned Align the Print Head. See 
“Aligning the Print Head ” on page 60.
Print Quality not set 
properly Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting. 
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the...

Troubleshooting69
Printed Surface is 
Scratched/Back of 
Paper is Smudged Thick paper is used Select the 
Prevent paper abrasion check box to widen the clearance between 
the Print Head and the loaded paper.
Clear the  Prevent paper abrasion  check box once printing is 
complete.
1. Open the printer properties dialog box.
2. Click the  Maintenance  tab and then  Custom Settings .
In Windows XP and Windows 2000
When not logged on as a computer administrator or 
Administrators, you cannot open the  Custom...

Troubleshooting
70
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsInk tank is empty If the ink tank lamp is flashing fast, ink is empty. Replace the ink tank and close 
the Top Cover. If printing is not finished yet, just press the  RESUME/CANCEL button 
on the printer to continue printing in the “no ink” state. Replace the ink tank as 
soon as possible after printing finishes.
Continuing to print in the “no ink” state may cause...

Troubleshooting71
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print Jobs There may be 
problems with your 
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use 
Canon IJ Status Monitor in 
Windows or  Printer Setup Utility  (or Print Center ) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See  “Opening the Printer Properties Dialog  Box Directly from the Start Menu” 
on page...

Troubleshooting
72
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate paper 
type is used Check to see if the paper you are printing on is too thick or curled.
See 
“Print Media to Avoid ” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only 
when necessary.
1. Ensure that the printer is on...

Troubleshooting73
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the  Paper Output Slot/
Auto Sheet Feeder Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from 
the Auto Sheet Feeder or from the Paper 
Output Slot, whichever is easier. 
• If the paper tears and a piece remains inside the printer, open the Top Cover  and remove it.
Be careful not to touch the components inside the printer at this 
time. 
After removing all paper, close the...

Troubleshooting
74
Paper Jams Landscape Credit Card-sized Paper 
Jams inside the 
Printer You cannot load Credit Card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
1. Load a sheet of Credit Card-sized paper in the Auto Sheet Feeder.
Do not load it in the landscape orientation.
2. Press the  POWER button on the printer to turn off the power.
It may take a while for the printer to turn completely off after the  POWER button 
is pressed.
3. Press the  POWER button...

Troubleshooting75
Paper Jams Paper jams inside  the printer 
(Transport Unit) Remove the paper according to the following procedure.
1. Open the Rear Cover. 
2. When you can see the jammed paper, slowly pull the paper out. 
Be careful not to touch the components inside the printer.
If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper  in step 2, remove the Cassette.
5. Slowly...

Troubleshooting
76
Paper Jams Paper jams inside the printer 
(Duplex Transport 
Section) Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Auto Sheet Feeder, remove the paper from the Auto 
Sheet Feeder and close the Paper Support.
2. Stand the printer with the rear side down.
3. Slowly pull the jammed paper out whil e pulling the green cover toward you.
Put back the printer immediately after removing the jammed 
paper.
4. If any paper is...