Canon printer PIXMA iP4500 User Manual

67
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ Printed Paper Curls or Has Ink Blots
CauseAction
Ink tank is empty. Open the Top Cover of the printer to confirm how the ink lamps light or flash, 
and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status Information” on page 28.
The protective film is remaining. Make sure all of the protective film is peeled off and the air hole is...

68Troubleshooting
„Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper Feed Roller is dirty. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure 
only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 57.
Inside of the printer is dirty. When performing duplex printing, if the specified paper size does not match the  actual size of paper loaded in the paper source, the inside will become stained 
with ink,...

69
Troubleshooting
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the 
paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them 
on a level surface.
For Other Paper If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may...

70Troubleshooting
Printer Does Not Start
CauseAction
The printer is not powered on. / The 
power cord is no connected. Make sure that the power cord is securely plugged into the Power Cord 
Connector of the printer. Plug the power cord all the way in, since it may be 
difficult to plug.
Ink tank is empty. Open the Top Cover of the printer to confirm how the ink lamps light or flash,  and then take the appropriate action depending on the error condition. For 
details, see “Getting the Ink Status...

71
Troubleshooting
Printer Moves But Ink Is Not Ejected
CauseAction
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 34.
zIf the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and...

72Troubleshooting
Paper Does Not Feed Properly
Paper Does Not Feed  from the Paper Source 
Specified in the Printer Driver
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Loading Printing Paper” on page 4 and make sure that the paper you are 
using is suitable.
Paper Feed Roller is dirty. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure  only when necessary.
For details on cleaning, see...

73
Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Rear Tray, or the Cassette. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from a paper source or from the Paper 
Output Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it.
After removing all paper, close the Top Cover, turn the printer off, and turn it 
back on.
* Be careful not to touch the components inside...

74Troubleshooting
Landscape 4 x 6 / 101.6 x 152.4 mm 
paper loaded in the Cassette jammed 
inside the printer. Always load 4 x 6 / 101.6 x 152.4 mm media in portrait orientation regardless 
of the printing orientation.
Remove the paper following the procedure below.
(1)
Turn off the power, and then open the Rear Cover.
(2) Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the 
jammed paper, then pull out the paper folded in four. 
(3) Close the Rear Cover, then turn on the...

75
Troubleshooting
Paper jammed inside the printer at the 
transport unit. Remove the paper following the procedure below.
(1)
Open the Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The 
paper may be ejected automatically.
(3) Close the Rear Cover.
(4) If you were not able to remove the paper out in step 2, remove the Cassette.
(5) Slowly...

76Troubleshooting
Paper jammed inside the printer at the 
duplex transport section. Remove the paper following the procedure below.
(1)
Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Paper Support.
(2) Set the printer upright with the rear side down.
(3) Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet the printer back to its original position immediately after removing the 
jammed paper.
(4)If any...