Canon printer PIXMA iP1700 User Manual

Troubleshooting
47
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
Users Guide for additional 
information on topics not covered in this section.
•Cannot Install the Printer Driver on page 48
•The USB Connection Does Not Work Properly on page 49
•Print Quality is Poor or Contains Errors on page 50
•Printer Does Not Start or Stops During Print Jobs on page 53
•Paper Does Not Feed Properly on...

Troubleshooting
48
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions for proper printer driver installation.
If the printer driver was not installed correctly, delete the printer driver and restart 
your computer following the procedure described in the 
Printer Driver Guide.
Try to reinstall the printer driver.
If the installer was forcibly terminated due to an error,...

Troubleshooting
49
The USB Connection Does Not Work Properly
ProblemPossible CauseTr y This
The Printer is not 
Recognized 
ProperlyYou connect to the 
computer through a 
USB hubConnect the printer directly to the computers USB port without going through the 
hub.
A USB expansion 
card may not be 
installed correctlyRead the manual supplied with the USB expansion card and reinstall the card.
The USB driver may 
not be installed 
correctlyThe computer does not recognize the printer properly. Reinstall...

Troubleshooting
50
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Cannot Print to End 
of JobThe Page Size setting 
does not match the 
size of the paper 
loaded in the printerFirst, check the Page Size setting in the application.
Then, check the Page Size setting in the Page Setup tab of the printer driver for 
Windows or the Page Setup dialog box of the printer driver for Macintosh.
The size of the print 
data is too large
If the size of the data is too large, part of it may be...

Troubleshooting
51
Glossy photo paper 
other than Canon 
specialty media is 
usedSelect Other Photo Paper from Media Type, which may resolve the problem. 
Load one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set 
properlyBe sure to set the Print Quality setting to High for Windows or Fine for 
Macintosh.
1. Open the Printer Properties dialog box.
See Opening the Printer Properties Dialog Box from your Application 
Program on page 16.
2. On the Main tab, click High...

Troubleshooting
52
Printed Surface is 
ScratchedInappropriate type of 
paper is being usedCheck to see if the paper you are printing on is too thick or curled.
See Print Media to Avoid on page 4.
Note that smudging may occur at the top and bottom edges of paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
Paper is curled When all four corners are curled or the printing surface of the paper is curled, 
the paper may become dirty or the paper...

Troubleshooting
53
Printer Does Not Start or Stops During Print Jobs
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrinter cable is too 
longAvoid using USB cables longer than 16.4 feet.
Undesired print jobs 
are spooled/
Troubles in your 
computerRestart your computer. It may solve the problem.
Delete any undesired print jobs. Use Canon IJ Status Monitor in Windows or click 
the printers icon in the Dock in Macintosh for the deletion.
1. Open the Printer...

Troubleshooting
54
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate type 
of paper is being 
used• Check to see if the paper you are printing on is too thick or curled.
See Print Media to Avoid on page 4.
• Check if the paper exceeds the load limit mark. If it exceeds, load less paper.
See Loading Plain Paper on page 6.
Paper Feed Roller is 
dirtyFollow the steps described below to clean the Paper Feed Rollers. Since the Paper 
Feed Roller cleaning...

Troubleshooting
55
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in Paper 
Output Slot/Auto 
Sheet FeederRemove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper 
Output Slot, whichever is easier.
• If the paper tears and a piece remains inside the printer, open the Front Cover 
and remove it.
After removing all paper, close the Front Cover.
• If you cannot pull the paper out, turn the printer off and turn...

Troubleshooting
56
The ALARM Lamp Flashes
When a printer error occurs, the ALARM lamp flashes after the POWER lamp was turned off 
and then on. The number of flashes indicates the type of error that has occurred. Count the 
flashes and then take appropriate action to correct the error.
Number of 
FlashesPossible CauseTr y This
Two Flashes Out of paper or 
paper feed errorReload paper and press the RESUME/CANCEL button.
Three Flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in...