Canon printer PIXMA iP1500 User Manual

Printing Maintenance
47
How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new ink tank.
The ink counter cannot work correctly unless you synchronize it with the actual ink 
level. The ink counter can only be adjusted when it is reset at the time a new ink tank 
is installed.
• Do not reset the ink counter of an ink tank in use.
Synchronization of the counter and the actual ink level will not work properly.
ImportantIf you did not reset the counter when you...

Troubleshooting
48
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
User's Guide for additional 
information on topics not covered in this section.
•"C
Cannot Install the Printer Driver" on page 49
•"P
Print Quality is Poor or Contains Errors" on page 50
•"T
Troubleshooting Printer Hardware" on page 52
•"P
Paper Does Not Feed Properly" on page 53
•"H...

Troubleshooting
49
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from 
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this 
problem persists, contact the Customer Care Center.
Other applications 
running in the 
backgroundOther...

Troubleshooting
50
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong / White 
Streaks appear / 
Printed Ruled Lines 
are DisplacedInk tank is not seated 
properlyCheck that the ink tanks are firmly seated in the Print Head and reseat them if 
necessary.
See "I
Insert the ink tank."on page 42.
Print Head Nozzles 
cloggedPrint the nozzle check pattern to check for uneven ink output.
See 
"P
Printing the...

Troubleshooting
51
Printed Surface is 
Scratched/Back of 
Paper is SmudgedMedia is curled If media is curled, its print side may be smudged by touching the Print Head. 
Uncurl the media.
See “U
Uncurling the Media” in the User’s Guide.
Inside of the printer is 
dirty.Periodically clean the inside of the printer with cotton swabs or the like. 
See “C
Cleaning the Inside of the Printer” in the User’s Guide.
Inappropriate paper 
type usedCheck to see if the paper you are printing on is too thick or curled....

Troubleshooting
52
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrint Head has 
overheated due to 
long periods of 
continuous printingStop printing and turn the printer off for at least 15 minutes to allow the Print Head 
to cool down.
The Print Head tends to overheat when printing continuously for long periods of 
time. The Print Head is designed to automatically pause at line breaks before 
resuming printing in order to...

Troubleshooting
53
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate paper 
type used• Check to see if the paper you are printing on is too thick or curled.
See "PPrint Media to Avoid"on page 3.
• Check if the paper exceeds the load limit mark ( ). If it exceeds, load less 
paper.
See "L
Load the paper."on page 4.
Paper Feed Roller is 
dirtyFollow the steps described below to clean the Paper Feed Rollers.
If envelopes or post cards do...

Troubleshooting
54
Handling Error Messages
When a printer error occurs, the PPOWER/ERROR lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the appropriate 
action to correct the error.
* The waste ink absorber absorbs ink used at cleaning and so on. When you experience this error, you must replace the waste 
ink absorber and check the printer.
Number of 
FlashesPossible CauseTr y This
Two flashes Printer is out of 
paperReload paper and press...

Troubleshooting
55
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing / 
Output to USBnnn or 
MPUSBPRNnn Printer not ready The POWER lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.
Paper is not loaded Load paper and press the R
RESUME/CANCEL button.
Faulty connection Ensure that the printer cable is securely...

Troubleshooting
56
ProblemPossible CauseTr y This
Have you replaced 
ink tank with a new 
one? message is 
displayedIf the ink tank has 
been replaced with 
a new one
Click Yes to reset the ink counter.
 See "
Resetting the Ink Counter"on page 43.
If the Front Cover 
has been open for a 
certain period (the 
ink tank has not 
been replaced)Click No or Cancel on the dialog box described above.
You can choose the option to disable the diaplay of this confirmation message.
1. Ensure that the printer...