Canon printer PIXMA i320 User Manual

							Printing Maintenance
29
Aligning Print Head
If ruled lines are printed misaligned, adjust the print head position.
1With the printer on, load a sheet of Letter paper in the printer.
2Open the Printer Properties dialog box.
See Opening the Printer Properties dialog box directly from the Start menu
Opening the Printer Properties dialog box directly from the Start menuOpening the Printer Properties dialog box directly from the Start menu Opening the Printer Properties dialog box directly from the Start menu 
  on 
page 20
3Print the pattern.
(1)Click the Maintenance
MaintenanceMaintenance Maintenance tab. 
(2)Click Print Head Alignment
Print Head AlignmentPrint Head Alignment Print Head Alignment.
(3)When the confirmation message 
is displayed, click OK
OKOK OK.
(4)After the pattern is 
printed, click Yes
YesYes Yes. 
						

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4Align the Print Head.
(1)Look at the print-out. From the patterns, select the most even, least irregular 
patterns and enter the number that corresponds.
(4)When the confirmation message is displayed, click OK
OKOK OK.
1Ensure the printer is on.
2Open the Print Utility dialog box.
(1)Select Page Setup…
Page Setup…Page Setup… Page Setup…  in the File
FileFile File menu.
(2)Click Utilities
UtilitiesUtilities Utilities to open the Printer Utility
Printer UtilityPrinter Utility Printer Utility dialog box. NoteIf it is difficult to pick up the best pattern on Column F, pick the 
setting that produces the least noticeable vertical white 
stripes.
(2)Enter the numbers.
(3)Click OK
OKOK OK.
Less noticeable white stripes More noticeable white stripes 
						

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3Print the pattern.
4Align the Print Head.
(1)Look at the print-out. From the patterns, select the most even, least irregular 
patterns and enter the number that corresponds.
(4)Click Close.
Close.Close. Close.
(5)Click OK.
OK.OK. OK. NoteIf it is difficult to pick up the best pattern on Column F, pick the 
setting that produces the least noticeable vertical white 
stripes.
(1)
(1)(1) (1) Select Test Print
 Test Print Test Print  Test Print from 
the pull-down menu.
(2)
(2)(2) (2) Click Print Head Alignment
Print Head AlignmentPrint Head Alignment Print Head Alignment.
(2)Enter the numbers.
(3)Click Send
SendSend Send.
Less noticeable white stripes More noticeable white stripes 
						

							Printing Maintenance
32
Replacing an Ink Tank
When replacing an ink tank, check the model number very carefully. 
The printer will not print properly if the wrong ink tank is used, or installed in 
the incorrect position.
With this printer, ink tanks must be installed from the right in the order indicated below.
• Black: BCI-24 Black
• Color: BCI-24 Color
„Replacing Ink Tanks
When ink tanks run out of ink, replace them using the following steps.
1Ensure that the printer is on, and then open the front cover.
The print head holder moves to the center.
2Remove the empty ink tank.
(1)Pull the tab on the ink tank towards you to release.
Then lift it from its slot.
Do not touch the lock lever; remove only the ink tank.
ImportantzHandle ink tanks carefully to avoid staining clothing or 
the surrounding area.
zDiscard empty ink tanks according to the local laws and 
regulations regarding disposal of consumables.
(1) color (2) black 
						

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3Prepare a replacement tank
(1)Unpack a new ink tank and remove the orange protective cap.
4Insert the ink tank
(1)Insert the ink tank into a slot.
(2)Press on the tab until the ink tank snaps firmly into place.
5Close the front cover.
The print head holder moves to the right. ImportantzDo not re-attach the protective cap once you have 
removed it.
zOnce the protective cap is removed, do not touch the 
open ink port.
NotezOnce an ink tank has been used, do not remove it from the 
printer and leave it out in the open. This will cause the ink 
tank to dry out and the printer may not function properly if 
it is reinstalled.
zColor ink consumption may occur even when black-and-
white or grayscale printing is specified.
Color ink is consumed in the head cleaning and deep 
cleaning, which are necessary to maintain the printer’s 
capabilities. 
						

							Printing Maintenance
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„Resetting the Ink Counter
When an ink tank is replaced, the ink counter must be reset. The low ink warning is 
only displayed properly if the ink counter is reset.
Message Prompting Confirmation of Ink Tank Replacement
When the front cover remains open for a certain period of time, the printer will output a 
message prompting you to confirm replacement of the ink tank at the start of the next 
print job.
1Check the message, and click Yes or OK
2Select the replaced ink tank, and click OK.
When both black and color ink tanks have been replaced, select both Black and 
Color.NoteIf a new user logs on using the Switch User feature in 
Windows XP, the printer will not output the message asking 
for confirmation of ink tank replacement. This is why it is 
important to open the printer driver’s Properties dialog box 
and manually reset the ink tank counter in the Maintenance 
tab whenever an ink tank is replaced.
When using Windows: When using a Macintosh:
When using Windows: When using a Macintosh: 
						

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ImportantMistakenly clicking No
NoNo No or Cancel
 Cancel Cancel  Cancel, instead, will prevent the 
Ink Low alert from functioning properly. If this happens, 
manually reset the ink counter according to the following 
procedure.
Resetting the Ink Counter in Printer Properties dialog box:
Resetting the Ink Counter in Printer Properties dialog box:Resetting the Ink Counter in Printer Properties dialog box: Resetting the Ink Counter in Printer Properties dialog box:
zWhen using Windows:
1. Open the Printer Properties
Printer PropertiesPrinter Properties Printer Properties dialog box and click the 
Maintenance
MaintenanceMaintenance Maintenance Tab.
2. Click Ink Counter Reset
Ink Counter ResetInk Counter Reset Ink Counter Reset.
3. Select the newly installed ink tank, then click OK
OKOK OK. 
zWhen using a Macintosh:
1. Open the Page Setup
Page SetupPage Setup Page Setup dialog box. 
2. Click Utilities
UtilitiesUtilities Utilities and select Low Ink Warning Setting
 Low Ink Warning Setting Low Ink Warning Setting  Low Ink Warning Setting.
3. Click Ink Counter Reset
Ink Counter ResetInk Counter Reset Ink Counter Reset.
4. Select the newly installed ink tank, then click OK
OKOK OK. 
						

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„How Low Ink Warning Setting Works
The low ink warning notifies you of low ink levels during printing. The Low Ink Warning 
has been preset to be automatically displayed.
When you reset the ink counter, it will assume the ink tank is full regardless of how 
much ink actually remains. The reset is the only way to match the counter value with an 
actual ink volume. Reset the ink counter when installing a new ink tank.
Low Ink Warning Display
The ! shows a low ink level in the ink tank.
How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new ink tank
The ink counter cannot work correctly unless you synchronize it with the actual ink 
level. The ink counter can only be adjusted when it is reset at the time a new ink tank 
is installed.
• Do not reset the ink counter of an ink tank in use.
Synchronization of the counter and the actual ink level will not work properly. BJ Status Monitor (Windows) BJ Status Dialog (Macintosh)
ImportantIf you did not reset the counter when you installed the 
current ink tanks, the low ink warning may not function 
correctly, until the next time you replace the ink tanks. Also, 
ensure you treat both counters separately.
Refer to the section Low Ink Warning Accompanied by Ink 
Low Ink Warning Accompanied by Ink Low Ink Warning Accompanied by Ink  Low Ink Warning Accompanied by Ink 
Ta n k  I c o n  W i t h   ? 
Ta n k  I c o n  W i t h   ? Ta n k  I c o n  W i t h   ?  Tank Icon With ? on page 45
 The color ink becomes low. 
						

							Troubleshooting
37
Troubleshooting
TroubleshootingTroubleshooting Troubleshooting
This section provides troubleshooting tips for the most common printing 
problems. Troubleshooting usually falls into one of the following categories. 
Refer to the Users Guide for additional information on topics not covered in 
this section.
• Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver Cannot Install the Printer Driver on page 38
• Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors Print Quality is Poor or Contains Errors on page 39
• Troubleshooting Printer Hardware
Troubleshooting Printer HardwareTroubleshooting Printer Hardware Troubleshooting Printer Hardware on page 40
• Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly Paper Does Not Feed Properly on page 41
• Handling Error Messages
Handling Error MessagesHandling Error Messages Handling Error Messages on page 42
• An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen An Error Message Appears on the Screen on page 43
Note
When error occurs
The BJ Status Monitor opens and displays a message when 
an error occurs. Take the appropriate action described in the 
message.
The message may vary depending on your operating system.
When using Windows Me or Windows 98, click the Guide
GuideGuide Guide tab 
and follow the on-screen instructions. 
						

							Troubleshooting
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Cannot Install the Printer Driver
ProblemPossible CauseTry This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the installation instructions from the Easy Setup Instructions packaged 
with your printer.
Other applications 
running in the 
backgroundOther open applications on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the CD-ROM is 
inserted into the 
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click Start
StartStart Start and select My Computer
My ComputerMy Computer My Computer. 
2. Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon.
For non-XP Windows, open the My Computer
My ComputerMy Computer My Computer window, and then double-click the 
CD-ROM
CD-ROMCD-ROM CD-ROM icon.
Double-click the CD-ROM
CD-ROMCD-ROM CD-ROM icon on your desktop to start installation.
Installation CD-
ROM not working 
properlyConfirm that there are no problems with the Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to confirm that the CD-ROM can be read.
Confirm that the CD-ROM
CD-ROMCD-ROM CD-ROM icon is displayed on the desktop. 
If there is any problem with the CD-ROM
CD-ROMCD-ROM CD-ROM, contact the Customer Care Center.
Unable to proceed 
beyond the Printer 
Port screenReinstall the printer driver
Reinstall the printer driverReinstall the printer driver Reinstall the printer driver
1. Click Cancel
CancelCancel Cancel.
2. When the Terminate Installation screen  
is displayed, click OK
OKOK OK.
3. Click Exit
ExitExit Exit, then remove the CD-ROM.
4. Turn the printer off.
5. Restart the computer.
6. Carefully follow the procedures 
described in the 
Easy Setup 
Instructions and reinstall the driver.
Note If the installer was forced to terminated due to an error, 
Windows may be unstable. Remove the CD-ROM from the CD-
ROM drive and restart the computer. Try reinstalling the printer 
driver.
If the problem persists, refer to your Windows documentation 
for more information.