Canon printer imageCLASS MF6550 User Manual

12-10
Troubleshooting
PLEASE WAITThis message appears when 
turning on the main power 
switch, or when the machine 
is not ready for printing.Wait until the message 
disappears.
RECEIVED IN MEMORYThe machine received the 
fax in memory because 
paper or toner ran out, paper 
jams occurred, or incorrect-
size paper was loaded.Load the correct-size paper 
in the paper cassette, 
replace the toner cartridge, 
or clear the paper jams. For 
more information, see the 
following:
“Setting Paper Type and 
Size,”...

12-11
Troubleshooting
SYSTEM ERRORSome kind of error has 
occurred in the machine.Turn off the main power 
switch, wait for more than 10 
seconds, then turn it on 
again. If the message 
persists, unplug the machine 
from the power supply and 
contact Canon Customer 
Care Center.
TONER IS NOT SET
INSERT TONERA toner cartridge is not 
installed or not installed 
correctly.Install the toner cartridge 
correctly.
TONER LOW
PREPARE NEW TONERThe toner is running low. Remove and rock the toner 
cartridge 5 or...

12-12
Troubleshooting
Error Codes (MF6550/MF6560/MF6580 Only)
An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR 
RX REPORT when an error occurs.
Error Code
For details on reports, see Chapter 6, “Reports and Lists,” in the Advanced Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
#0001A document may be jammed. Remove the jammed document.
#0003– An attempt was made to send a 
document of 24 
7/8 (630 mm) or 
longer from the ADF.
– A document takes...

12-13
Troubleshooting
#0005– The other fax machine did not 
respond within 35 seconds.
– The other party may not be using 
a G3 fax machine.– Send the document again.
Contact the other party and have 
them check their fax machine. If 
you are making an overseas call, 
add a pause to the number.
– Check with the other party and 
send the document to a 
G3 fax machine. If the other party 
does not have a G3 fax machine, 
try sending your document using 
a transmission mode the other 
partys fax machine...

12-14
Troubleshooting
If a Power Failure Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in 
battery retains the user data settings and the speed dialing settings. Any sent or 
received documents stored in memory are backed up for about 60 minutes.
During a power cut, functions are limited as follows:
– You cannot send, receive, copy, scan, or print documents.
– You may not be able to make telephone calls using an external telephone, 
depending on the type of telephone...

12-15
Troubleshooting
If You Cannot Solve a Problem
If you cannot solve the problem after having referred to the information in this 
chapter, contact Canon Customer Care Center at 1-800-828-4040 between the 
hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 
8:00 P.M. on Saturday.
Please have the following information ready when you contact Canon:
– Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580)
– Serial number (On the label located on the left cover)
– Place of...

12-16
Troubleshooting 

13-1
Machine Settings
Machine Settings
Machine Settings
You can adjust the machine settings from the Setting Menu to customize the way 
the machine works. To see the list of current settings, print out USER’S DATA 
LIST.
Printing USER’S DATA LIST
1Press [Additional Functions].
2Press [ ] or [ ] to select , then press [OK].
04
08
2Address
Book
Paper
Select
COPY FAX SCAN
Image Quality Density Enlarge/ReduceOK
Two-SidedSystem
Monitor
View
Settings
Reset CollateGHI
@./
PQRS
To n eJKL ABC
TUVMNODEF
Clear...

13-2
Machine Settings
3Press [ ] or [ ] to select , then press [OK].
4Press [ ] or [ ] to select , then press [OK].
04
08
2Address
Book
Paper
Select
COPY FAX SCAN
Image Quality Density Enlarge/ReduceOK
Two-SidedSystem
Monitor
View
Settings
Reset CollateGHI
@./
PQRS
To n eJKL ABC
TUVMNODEF
Clear ON/OFF
Stop
Start
Processing/
DataErrorPower
WXYZ
SYMBOLS
Additional
Functions2 on 1
Frame
 Erase ded
al
1
4
72
5
8
0#3C
6
9
[OK]
3
4 

13-3
Machine Settings
Accessing the Setting Menu
1Press [Additional Functions].
2Press [ ] or [ ] to select the menu you want to access, then press 
[OK].


*
*





* MF6550/MF6560/MF6580 Only
04
08
2Address
Book
Paper
Select
COPY FAX SCAN
Image Quality Density Enlarge/ReduceOK
Two-SidedSystem
Monitor
View
Settings
Reset CollateGHI
@./
PQRS
To n eJKL ABC
TUVMNODEF
Clear ON/OFF
Stop
Start
Processing/
DataErrorPower
WXYZ
SYMBOLS
Additional
Functions2 on 1
Frame
 Erase ded
al
1
4
72
5
8
0#3C
6
9
[OK]
1
2