Canon printer imageCLASS MF4770n User Manual

101
Tr o u b l e s h o o t i n g
 Resolve an Error Code 
If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
recommended actions to resolve the problem.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
Error Code Cause
Action
#001 A document jam has occurred. Remove the jammed document.
#003 Transmission failed due to the high 
volum

e of...

102
Error Code CauseAction
#037 The machine’s memory is full. Print, send, or delete any documents stored in memory.
T
h

e data size exceeds the machine’s 
available memory. Reduce the data resolution or change the fi le format to reduce 
the data size. 
#099 A user canceled a job that is 
pr
o

cessing to be sent or received.  Try to send or receive the document again. 
#995 A document waiting to be sent or 
r
e

ceived has been canceled by a 
user. Try to send or receive the document again.
Improve...

103
Tr o u b l e s h o o t i n g
SymptomExampleAction
The printed paper has 
ve r

tical streaks.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• If the machine is not in use for a long time after the toner cartridge 
has been replaced, change the < Special Mode B> settings from 
the operation panel.
• When copying, change the < Special Mode Z> settings from the 
operation panel.
• When faxing, change the < Special Mode Z> and 
< Special Mode C > settings...

104
If you cannot solve the problem
Resolve a Problem
Follow the procedures below to resolve your problem.
See [Troubleshooting] in the e-Manual 
or the Q&A from the support page of the 
offi    cial Canon Web site.
WARNING
If the machine makes strange noises or emits 
smoke or odors:
Turn OFF the power immediately, disconnect the 
po

wer cord, and contact the Canon Customer Care 
Center. Do not attempt to disassemble or repair the 
machine yourself.
IMPORTANTIMPORTANTIf you attempt to repair the...

105
Tr o u b l e s h o o t i n g
 FAQ
Fax QCan I turn off   the incoming ring when receiving a fax?
└ AYes, but you can turn off    the incoming ring for faxes only when you are using 
 mode. 
To  t u r n  o ff   the incoming ring for faxes, press [ 
 ] (Menu)     
< RX Function Settings >    .
Fax Q
When using  mode, I often miss voice calls because the 
incoming ring rings only for a short period  of time. How do I increase the time of 
rings when receiving a voice call?
└  ASelect < RX Mode > in...

106
  QHow do I use the Scan function when the machine is connected to a computer via a 
network?
└ AYou must register the machine to the MF Network Scan Utility fi  rst.
To  re g is te r,
1 . F

rom the task tray on your desktop, click [ 
 ].
    
2. Place a check next to the machine, and then click [ OK].
 
 QCan I use the scan function when using a machine and drivers that are shared by 
another person?
└ ANo, you may not use the scan function when sharing drivers that are installed to 
another...

107
Tr o u b l e s h o o t i n g
 QCan I change the folder that the scanned images are saved to?
└ AYes, you can change the folder to save the scanned images when scanning with the 
MF Toolbox.
To change,
1. F

rom the MF Toolbox screen, click [ Browse].
 
2. Locate a folder to save the scanned images, and then click [ OK].
 QCan I scan multiple images and save as a single PDF fi  le?
└ AYes, you can save multiple images as a single PDF fi   le when scanning with the MF 
To o l b o x .
To make a single...

108
If a Power Failure Occurs
The machine cannot be used while the power supply is cut OFF.
The fax function during a power failure :
• Faxes cannot be sent or received.
• You may not be able to make a call with the external telephone 
depending on your telephone.
• You may be able to receive a call with the external telephone 
depending on your telephone.Data storage for when the power supply is cut OFF
Even if power is lost due to a power failure or 
acci

dental unplugging, any sent or received...

109
Please be sure that the shipment does not exceed UPS 
specifi cations.
Maximum weight = 70 lb. (31.8 kg)
Maximum length = 108” (2,743 mm)
Maximum girth (length + 2 x width + 2 x height) = 130” (3,302 mm)
If your shipment exceeds the above limits, please call 1-800-OK-
Canon for special shipping information.
Please Note:
Do not send defective cartridges for replacement.
D e

fective cartridges under warranty should be exchanged 
by an authorized dealer or service facility as provided in the...

110
 CAUTION 
• Do not install the machine in the following locations. Doing so 
may result in personal injury, fi  re or electrical shock.
 –Unstable location
 –A location subject to excessive vibrations
 –A location where block the ventilation slots (too close to walls, 
bed, shaggy rug, and other similar objects)
 –A damp or dusty location
 –A location exposed to direct sunlight or an outside place
 –A location subject to high temperatures
 –A location near open fl ames
 –A location with poor...