Canon printer imageCLASS D780 User Manual

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5
Troubleshooting
Chapter 5
Troubleshooting
This chapter includes information to help you solve printer problems. A problem might have 
one or a combination of causes, including a computer malfunction, software errors, the printer 
cable, or the printer. Many printing problems are related to how your software interacts with 
the printer.
If you can print a self test, but the printer does not print other jobs, or your printed output is not 
what you expected, the problem is with your computer,...

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Troubleshooting
Printer Problems
ProblemCauseSolution
Printer does not 
printPaper might not be loaded. Make sure paper is loaded.
A copy job might not have 
been completed due to the 
Out of Paper status.The print job will start automatically 
when the copy job is completed. Please, 
load paper.
Print jobs might be stalled. Check the Canon PC1200/iC D700 Status 
Window for stalled jobs.
The cartridge might not be 
installed correctly.Check that the cartridge is installed 
correctly.  Set-up...

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Troubleshooting
Printout is wrong There might be a 
communications problem 
between the printer and your 
computer.Make sure your cable connections are 
secure.
Make sure your parallel interface cable is 
less than 9.9 feet (3.0 m) or USB interface 
cable is less than 16.5 feet (5.0 m) long.
Make sure you are not using a switch box.
Check that you have selected the correct 
printer driver in Windows.
The wrong printer is selected 
in the Printers folder.Make sure the Canon PC1200/iC D700 is...

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Troubleshooting
CAPT Problems
ProblemCauseSolution
CAPT is not working 
properlyThe CAPT (Canon 
PC1200/iC D700) is 
not selected as the 
default printer driver 
for 
imageCLASS D700 
series.Specify the CAPT (Canon PC1200/iC 
D700) as the default driver for the 
imageCLASS D700 series.
The software might not 
be installed properly.Refer to “Using the Trouble Shooter” on 
page 5-8.
To check if the CAPT is installed 
correctly, try printing a page from an 
application. If the print fails, the CAPT is...

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Troubleshooting
“File not found on CD-
ROM” error when 
starting the CD-ROM 
Menu.The program is loaded 
from the hard disk 
drive.Remove the CDMENU.EXE file from 
your hard disk drive and restart the CD-
ROM Menu program from the compact 
disc labeled “User Software”.
Cannot install CAPT 
using USB port. 
(Windows 98/Me/2000/
XP)USB class driver is not 
properly installed.Perform the following steps.
1) Make sure the printer is connected to 
your computer using a USB cable and the 
printer is...

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Troubleshooting
The CAPT displays the status of your printing environment and current print job in the Status 
Window.
Alerts
Alerts identify problems that must be corrected before printing can continue. Sometimes 
messages remind you to do something, such as clear jammed paper. In other cases, alerts tell 
you what is wrong and how to fix it.
CAPT Messages
MessageAction
Out of paper The printer is out of paper. Add paper. When you add paper, the 
Status Window displays “Ready to Print”...

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Troubleshooting
Communication error Your computer and printer are not communicating. This happens if 
the printer power shuts off, the cable is disconnected, or the cable is 
not bi-directional.
Printer Error The Canon Advanced Printing Technology has detected an internal 
device error.
1Unplug.
2 Reinsert the power plug into the power outlet.
3 If the same error occurs, unplug the power plug again.
4 If the error persists, contact your Canon authorised service 
representative.  Reference Guide...

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Troubleshooting
The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT 
4.0/2000/XP. The Trouble Shooter checks for system configuration setting errors, and if 
possible, makes automatic corrections.
The Trouble Shooter does not detect problems related to hardware, such as printer cable 
problems, parallel port failure, or ECP setting errors.
To start the Trouble Shooter, select the Canon PC1200 iC D700 Trouble Shooter icon in the 
Canon PC1200 iC D700 group. The...

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Troubleshooting
When Trouble Shooter is done checking your files, it displays a dialog box similar to the one 
below.
While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your 
system temp directory, such as \windows	emp or 	emp.
In the Exit dialog box, Trouble Shooter prompts if you want to save the results as a text file. 
Check the Save Result check box and enter the desired filename. The file saves with the 
extension of .log.
When you click OK in the above dialog...

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Troubleshooting
If the CAPT is not working properly, it might help to remove it and install it again. Before you 
begin, be sure you have the installation software available for installation.
Before uninstalling the CAPT, make sure you close all running applications.
To uninstall:
Uninstalling the CAPT
1Click the Start button, then point to Programs (in Windows XP, All Programs).
2Point to Canon PC1200 iC D700.
3Click Canon PC1200 iC D700 Uninstallation.
4Follow the on-screen instructions....