Canon PowerShot N2 User Manual

							121
Troubleshooting
If you think there is a problem with the camera, first check the following. 
If the items below do not solve your problem, contact a Canon Customer 
Support Help Desk.Power
Nothing happens when the power button is pressed.
 ● Confirm that the battery pack is charged ( = 15). ●
Confirm that the battery pack is inserted facing the correct way ( = 15). ●
Confirm that the memory card cover and battery cover are fully closed ( = 15, 
= 17). ● Dirty battery terminals reduce battery performance. Try cleaning the terminals 
with a cotton swab and reinserting the battery pack a few times.
The battery pack runs out of power quickly. ●Battery performance decreases at low temperatures. Try warming the battery 
pack a little by putting it in your pocket, for example, ensuring that t\
he terminals 
do not touch any metal objects.
 ●Dirty battery terminals reduce battery performance. Try cleaning the terminals 
with a cotton swab and reinserting the battery pack a few times.
 ●If these measures do not help and the battery pack still runs out of pow\
er soon 
after charging, it has reached the end of its life. Purchase a new batte\
ry pack.
The lens is not retracted. ●Do not open the memory card cover or battery cover while the camera is o\
n. 
Close the cover, turn the camera on, and then turn it off again ( = 15, = 17).
The battery pack is swollen. ●
Battery swelling is normal and does not pose any safety concerns. Howeve\
r, if 
battery swelling prevents the battery pack from fitting in the camera, contact a 
Canon Customer Support Help Desk.
10 
Appendix
Helpful information when using the camera

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							122
No AF frames are displayed and the camera does not focus when the 
shutter ring is pressed halfway.
 ●To have AF frames displayed and the camera focus correctly, try composing the 
shot with higher-contrast subject areas centered before you press the sh\
utter ring 
halfway. Otherwise, try pressing the shutter button halfway repeatedly
.
Subjects in shots look too dark. ●Set the flash mode to [] (= 61). ●
Adjust brightness by using exposure compensation ( = 59). ●
Use spot metering ( = 59).
Subjects look too bright, highlights are washed-out. ●
Set the flash mode to [] (= 42). ●
Adjust brightness by using exposure compensation ( = 59). ●
Use spot metering ( = 59). ●
Reduce the lighting on subjects.
Shots look too dark despite the flash firing ( = 36). ●
Shoot within flash range ( = 134). ●
Increase the ISO speed ( = 60).
Subjects in flash shots look too bright, highlights are washed-out. ●
Shoot within flash range ( = 134). ●
Set the flash mode to [] (= 42).
White spots appear in flash shots. ●
This is caused by light from the flash reflecting off dust or airborne particles.
Shots look grainy. ●Lower the ISO speed ( = 60).
Subjects are affected by red-eye. ●
Edit images using red-eye correction ( = 77).
Recording to the memory card takes too long, or continuous shooting is 
slower.
 ●
Use the camera to perform low-level formatting of the memory card ( = 109).
Shooting
Cannot shoot.
 ● In Playback mode ( = 63), press the [] button (= 23).
Strange display on the screen under low light (
= 26).
Strange display on the screen when shooting.
 ● Note that the following display problems are not recorded in still image\
s but are 
recorded in movies.
 -The screen may flicker and horizontal banding may appear under fluorescent 
or LED lighting.
No date stamp is added to images. ● Though this camera cannot add a date stamp to images, it can be added wh\
en 
printing as follows.
 -Printing using the software 
See “Software Instruction Manual” ( = 114). -
Print using printer functions
[] is displayed when the shutter ring is pressed halfway ( = 36). ●
Set [IS Mode] to [Continuous] ( = 61). ●
Set the flash mode to [] (= 61). ●
Increase the ISO speed ( = 60). ●
Mount the camera on a tripod or take other measures to keep it still. Additionally, 
you should set [IS Mode] to [Of
f] when using a tripod or other means to secure 
the camera ( =
 61).
Shots are out of focus. ●
Press the shutter ring halfway to focus on subjects before pressing it a\
ll the way 
down to shoot ( = 24). ●
Make sure subjects are within focusing range ( = 134). ●
Set [AF-assist Beam] to [On] ( = 50).
Shots are blurry. ●
Blurring may occur more often when Touch Shutter is used to shoot, depending 
on shooting conditions. Hold the camera still when shooting.

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							123
Playback stops, or audio skips. ●Switch to a memory card that you have performed low-level formatting on \
with the 
camera ( = 109). ●
There may be brief interruptions when playing movies copied to memory ca\
rds 
that have slow read speeds.
 ●When movies are played on a computer, frames may be dropped and audio may 
skip if computer performance is inadequate.
Sound is not played during movies. ●Adjust the volume ( = 106) if you have activated [Mute] ( = 106) or the sound 
in the movie is faint.
 ● No sound is played for movies shot in [] mode ( = 55) because audio is not 
recorded in this mode.
Memory Card
The memory card is not recognized.
 ● Restart the camera, with the memory card in it ( = 23).
Wi-Fi
[
] is not displayed, and you cannot access the Wi-Fi menu. ● The Wi-Fi menu is not available in Shooting mode. Switch to Playback mod\
e and 
try again.
 ●Touch the screen to switch simplified information display ( = 64). ●
[] will not be displayed even in playback mode, when using magnified display 
or index display. Switch to single-image display and try again. [] will also not 
be displayed when an image is displayed by specifying search conditions.\
 Cancel 
filtered image playback.
 ● [] will not be displayed when the camera is connected to a printer or computer 
with a cable. Disconnect the cable.
Cannot add a device/destination. ● A total of 20 items of connection information can be added to the camera.\
 Erase 
unneeded connection information from the camera first, and then add new 
devices/destinations ( =
 104). ●
Use a computer or smartphone to register Web services ( = 92). ●
To add a smartphone, first install the dedicated application CameraWindow on 
your smartphone ( = 81).
Shooting settings or FUNC. menu settings are not available. ●
Available setting items vary by shooting mode. Refer to “Functions Available in 
Each Shooting Mode”, “FUNC. Menu”, and “Shooting T
ab” (= 129 –  = 130).
The Babies or Children icon does not display. ●
The Babies and Children icons will not display if the birthday is not se\
t in face 
information ( = 43). If the icons still do not display even when you set the 
birthday, re-register face information ( = 44), or make sure that the date/time 
are set correctly ( = 107).
Shooting Movies
The elapsed time shown is incorrect, or recording is interrupted.
 ● Use the camera to format the memory card, or switch to a card that suppo\
rts 
high-speed recording. Note that even if the elapsed time display is inco\
rrect, the 
length of movies on the memory card corresponds to the actual recording \
time 
(=
 108,  = 134).
[] is displayed and shooting stops automatically. ●
The camera’s internal memory buffer filled up as the camera could not record to 
the memory card quickly enough.  Try one of the following measures.
 -Use the camera to perform low-level formatting of the memory card ( = 109). -
Lower the image quality ( = 49). -
Switch to a memory card that supports high-speed recording ( = 134).
Zooming is not possible. ●
Zooming is not possible when shooting movies in [] mode ( = 55).
Subjects look distorted. ●
Subjects that pass in front of the camera quickly may look distorted.  This is not a 
malfunction.
Playback
Playback is not possible.
 ● Image or movie playback may not be possible if a computer is used to ren\
ame 
files or alter the folder structure. Refer to “Software Instruction Manual” ( = 114) 
for details on folder structure and file names.

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							124
Want to erase Wi-Fi connection information before disposing of the 
camera or giving it to someone else.
 ●Reset the Wi-Fi settings ( = 105).
 ●
To add a computer, first install the software CameraWindow on your computer

. 
Also check your computer and Wi-Fi environment and settings ( = 86). ●
Do not use the camera near sources of Wi-Fi signal interference, such as\
 
microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 
GHz band.
 ●Bring the camera closer to the other device you are trying to connect to\
 (such as 
the access point), and make sure there are no objects between the devic\
es.
Cannot connect to the access point. ●Confirm that the access point channel is set to a channel supported by the 
camera ( = 133). Note that instead of auto channel assignment, it is advisable to \
specify a supported channel manually.
Cannot send images. ● The destination device has insufficient storage space. Increase the storage space 
on the destination device and resend the images.
 ●The write-protect tab of the memory card in the destination camera is se\
t to the 
locked position. Slide the write-protect tab to the unlocked position.
 ●Images are not sent to CANON iMAGE GATEWA

Y or other Web services if you 
move or rename image files or folders on the computer that received images sent 
using Image Sync via an access point ( =
 101). Before moving or renaming 
these image files or folders on the computer, make sure the images have already 
been sent to CANON iMAGE GATEWAY or other Web services.
Cannot resize images for sending. ● Images cannot be resized to be bigger than the resolution setting of the\
ir original 
size.
 ●Movies cannot be resized.
Images take a long time to send./The wireless connection is disrupted. ●Multiple images may take a long time to send. Try resizing the image to [] or 
[] to reduce sending time ( = 99). ●
Movies may take a long time to send. ●Do not use the camera near sources of Wi-Fi signal interference, such as\
 
microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 
GHz band. Note that images may take a long time to send even when [
] is 
displayed.
 ● Bring the camera closer to the other device you are trying to connect to\
 (such as 
the access point), and make sure there are no objects between the devic\
es.

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							125
Unidentified Image/Incompatible JPEG/Image too large./Cannot play back 
MOV/Cannot play back MP4
 ●Unsupported or corrupt images cannot be displayed. ●It may not be possible to display images that were edited or renamed on \
a 
computer, or images shot with another camera.
Cannot magnify!/Cannot rotate/Cannot modify image/Cannot modify/
Cannot assign to category/Unselectable image./No identification 
information
 ●The following functions may be unavailable for images that were renamed \
or 
already edited on a computer, or images shot with another camera. Note that 
starred (*) functions are not available for movies.  
Edit ID Info ( =
 69)*, Magnify ( = 70)*, Rotate (= 74)*,  Favorites 
( = 75), Edit ( = 77)*, Photobook Set-up ( = 119)*
Exceeded selection limit ●
More than 998 images were selected for Photobook Set-up ( = 119). Choose 
998 images or less.
 ● Photobook Set-up ( = 119) settings could not be saved correctly. Reduce the 
number of selected images and try again.
 ● You attempted to choose more than 500 images in Erase ( = 72), Favorites 
( = 75), or Photobook Set-up ( = 119).
Naming error! ●
The folder could not be created or images could not be recorded, because\
 the 
highest supported folder number (999) for storing images on the card h\
as been 
reached and the highest supported image number (9999) for images in fo\
lders 
has been reached. Format the memory card ( =
 108).
Lens Error ●
This error may occur if the lens is held while it is moving, or when the\
 camera is 
used in dusty or sandy locations.
 ●Frequent display of this error message may indicate camera damage. In this 
case, contact a Canon Customer Support Help Desk.
On-Screen Messages
If an error message is displayed, respond as follows.
Capture or Playback
No memory card
 ● The memory card may be inserted facing the wrong way. Reinsert the memory 
card facing the correct way ( = 17).
Cannot record! ●
Shooting was attempted without a memory card in the camera. To shoot, insert a 
memory card facing the correct way ( = 17).
Memory card error (
= 109) ●
If the same error message is displayed even after you have formatted a 
supported memory card ( = 3) and have inserted it facing the correct way 
( = 17), contact a Canon Customer Support Help Desk.
Insufficient space on card ●
There is not enough free space on the memory card to shoot ( = 33, = 52, 
= 58) or edit images ( = 77). Either erase unneeded images ( = 72) or 
insert a memory card with enough free space ( = 17).
Touch AF  unavailable ●
Touch AF is not available in the current shooting mode ( = 129).
Touch AF  canceled ●
The subject selected for Touch  AF can no longer be detected (= 42).
Charge the battery (
= 15)
No Image.
 ● The memory card does not contain any images that can be displayed.
Protected! ●It may not be possible to erase images that were protected on other came\
ras or a 
computer, to prevent accidental erasure.

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							126
IP address conflict ●Reset the IP address so that it does not conflict with another.
Disconnected/Receiving failed/Sending failed ●You may be in an environment where Wi-Fi signals are obstructed. ●Avoid using the camera’s Wi-Fi function around microwave ovens, Bluetooth 
devices, and other devices that operate on the 2.4 GHz band.
 ●Bring the camera closer to the other device you are trying to connect to\
 (such as 
the access point), and make sure there are no objects between the devic\
es.
 ●Check the connected device to make sure it is not experiencing errors.
Sending failed 
Memory card error
 ●If the same error message is displayed even when you have inserted a for\
matted 
memory card facing the correct way, contact a Canon Customer Support Help 
Desk.
Receiving failed 
Insufficient space on card
 ●There is not enough free space on the memory card in the target camera t\
o 
receive images. Erase images to create space on the memory card, or inse\
rt a 
memory card with sufficient space.
Receiving failed 
Naming error!
 ●When the highest folder number (999), and the highest image number (9\
999) 
have been reached on the receiving camera, images cannot be received.
Insufficient space on server ●Delete unnecessary images uploaded to CANON iMAGE GATEWA Y to create 
space.
 ● Save the images sent via Image Sync ( = 100) to your computer.
Check network settings ●
Check to make sure your computer can connect to the Internet with the cu\
rrent 
network settings.
A camera error was detected ( error number) ●If this error message is displayed immediately after a shot, the image m\
ay not 
have been saved. Switch to Playback mode to check for the image.
 ●Frequent display of this error message may indicate camera damage. In this 
case, write down the error number ( Exx) and contact a Canon Customer Support 
Help Desk.
File error ● Correct printing ( = 117) may not be possible for photos from other cameras or 
images that have been altered using computer software, even if the camer\
a is 
connected to the printer.
Print error ● Restart the printer and complete the setting on the camera again.
Ink absorber full ●Contact a Canon Customer Support Help Desk to request assistance with ink 
absorber replacement.
Wi-Fi
Connection failed
 ● No access points were recognized. Check the access point settings ( = 88). ●
A device could not be found. T
urn the camera off and on again, and retry the 
connection.
 ● Check the device you want to connect to and make sure it is ready for co\
nnection.
Cannot determine access point ●The WPS buttons on numerous access points were pressed simultaneously. T ry 
reconnecting again.
No access points found ● Check to make sure that the access point is turned on. ●When connecting to an access point manually, make sure that you entered the 
correct SSID.
Incorrect password/Incorrect Wi-Fi security settings ●Check the access point security settings ( = 88).

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							127
(26) Self portrait shortcut icon 
(= 52)
(27)
 Camera shake warning ( = 36)
(28)
 Zoom bar ( = 33) (29)
 Time zone (
= 107)
(30)
 Image stabilization ( = 61)
*In [] mode, indicates the number of shots available.
Battery Level
An on-screen icon or message indicates the battery charge level.
Screen On
Details
Sufficient charge
Slightly depleted, but sufficient
 (Blinking red)Nearly depleted— charge the battery 
pack soon
[Charge the battery] Depleted— charge the battery pack 
immediately
Charging is in progress (
= 15).
Charging is finished (= 16).
On-Screen Information
Shooting (Information Display)
(1)(2)
(3)
(4)
(5)
(8) (7)(
12)(13) (14) (15) (16)
(
18)
(
19)
(20) (21) (22) (23) (24) (
28)
(29) (30)
(17)
(6)
(9)
(10)
(
11)
(25)
(27)(26)
(1) Shooting mode (
= 129), Scene 
icon ( = 37)
(2)
 Flash mode ( = 42, = 61)
(3)
 Metering method ( = 59)
(4)
 Drive mode ( = 43)
(5)
 White balance ( = 60)
(6)
 Touch Shutter ( = 41)
(7)
 Eco mode ( = 108)
(8)
 Grid lines ( = 50)
(9)
 Self-timer ( = 40)
(10)
  (Function) ( = 27)
(11)
 IS mode icon ( = 39)
(12)
 Battery level ( = 127)
(13)
 Still image resolution ( = 49)(14)
 Recordable shots (
= 134)*
(15)
 Movie resolution ( = 49)
(16)
 Zoom factor = 40)
(17)
 Remaining time ( = 134)
(18)
 Spot AE point frame ( = 59)
(19)
 Movie recording ( = 21)
(20)
 Shutter speed
(21)
 Aperture value
(22)
 Exposure compensation level 
( = 59)
(23)
 ISO speed ( = 60)
(24)
  (Display) ( = 26)
(25)
 Hybrid Auto mode ( = 35)

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							128
Summary of Movie Control Panel
The following operations are available on the movie control panel 
accessed by “Viewing” (= 21).
Touch to display the volume panel, and then touch [][] to 
adjust the volume. At a volume of 0, [] is displayed.
Playback
Skip Backward* or Previous Clip ( = 79) (To continue skipping 
backward, keep touching this icon.)
Previous Frame (For slow-rewind, keep touching this icon.)
Next Frame (For slow-forward, keep touching this icon.)
Skip Forward* or Next Clip ( = 79) (To continue skipping 
forward, keep touching this icon.)
Edit ( = 78)
Erase Clip (displayed when a digest movie is selected ( = 79))
* Displays the frame approx. 4 sec. before or after the current frame.
 ●
To switch frames, touch the scrollbar or drag left or right.
Playback (Detailed Information Display)
(1)
(2)
(5) (6) (9)(11)
(
12)(13)(14)
(15)
(
17)(19)(18)(20)(16)
(10)
(3)
(4) (7)
(8)
(1) Playback image no. / Total no. of 
images
(2)
 Aperture value
(3)
 Shutter speed (still images), Image 
quality / Frame rate (movies) 
( =
 49)
(4)
 Shooting mode ( = 129)
(5)
 Metering method ( = 59)
(6)
 Battery level ( = 127)
(7)
 Image Sync ( = 100)
(8)
 Image editing ( = 77)
(9)
 Favorites ( = 75)
(10)
 Folder number - File number
(11)
 Shooting date/time ( = 17)(12)
 Histogram (
= 65)
(13)
 Exposure compensation level 
( = 59)
(14)
 ISO speed ( = 60), Playback 
speed ( = 56)
(15)
 File size
(16)
 Red-eye correction ( = 77)
(17)
 Flash ( = 61)
(18)
 White balance ( = 60)
(19)
 Resolution ( = 49), MOV 
(movies)
(20)
 Still images: Resolution ( = 134) 
Movies: Playback time ( = 134)

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							129
White Balance (= 60)
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
ISO Speed (= 60)
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
Flash (= 61)
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
Exposure Compensation ( = 59)
 /  /  /  / *1 /  /  /  /  /  / 
Self-Timer (= 40)
Off / 10 sec. / 2 sec.
 /  /  /  /  /  /  /  /  /  / 
Functions and Menu Tables
Available or automatically set functions are indicated by black icons, su\
ch 
as .
Unavailable functions are indicated by gray icons, such as .
Functions Available in Each Shooting Mode
Digital Zoom ( = 40)
 /  /  /  /  /  /  /  /  /  / 
Touch AF (= 42)
 /  /  /  /  /  /  /  /  /  / 
Screen Display ( = 26)
No Information Display
 /  /  /  /  /  /  /  /  /  / 
Information is displayed
 /  /  /  /  /  /  /  /  /  / 
FUNC. Menu
Metering Method ( = 59)
 /  /  /  /  /  /  /  /  /  / 
 / 
 /  /  /  /  /  /  /  /  /  / 

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode  
						

							130
Shooting Tab
Touch Shutter (= 41)
On/Off
 /  /  /  /  /  /  /  /  /  / 
AF-assist Beam ( = 50)
On/Off
 /  /  /  /  /  /  /  /  /  / 
Review image after shooting
Display Time ( =
 51)
Off / Quick
 /  /  /  /  /  /  /  /  /  / 
2 sec./4 sec./8 sec./Hold
 /  /  /  /  /  /  /  /  /  / 
Display Info ( = 51)
Off/Detailed
 /  /  /  /  /  /  /  /  /  / 
Grid Lines ( = 50)
On/Off
 /  /  /  /  /  /  /  /  /  / 
IS Mode ( = 61)
Off/Continuous
 /  /  /  /  /  /  /  /  /  / 
Shoot Only
 /  /  /  /  /  /  /  /  /  / 
Drive Mode ( = 43)
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
Still Image Aspect Ratio ( = 48)
 /  /  / 
 /  /  /  / *2 /  /  / *3 /  /  / 
Resolution (= 49)
 /  /  /  /  /  /  /  /  /  / 
 /  / 
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
Movie Quality ( = 49)
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  /  /  /  / 
 /  /  /  /  /  /  / *4 /  /  / 
*1 Set in [Brightness] ( = 53)
*2 Only [] and [] are available.
*3 Only [] and [] are available.
*4 Synchronizes with the aspect ratio setting and is automatically set ( = 56).

Before Use
Basic Guide
Advanced Guide
1Camera Basics
2Creative Shot Mode
3Auto Mode / Hybrid Auto 
Mode
4Other Shooting Modes
6Playback Mode
7Wi-Fi Functions
8Setting Menu
9Accessories
10Appendix
Index
5P Mode