Canon Powershot A3500 Is User Guide

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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Appendix
Helpful information when using the camera
4
9
Troubleshooting ..................... 122
On-Screen Messages
 ............. 125
Handling Precautions
 ............ 127On-Screen Information
 ..........
128
Functions and Menu Tables
 .. 130
Specifications
 ......................... 136
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Strange display on the screen when shooting.Note that the following display problems are not recorded in still image\
s but are 
recorded in movies.
•	 The screen may darken under bright light.
•	 The
	screen	may	flicker	under	fluorescent	or	LED	lighting.
•	 Purplish banding may appear on the screen if you compose a shot that inc\
ludes a 
bright light source.
No date stamp is added to images.•	Configure	the	[Date	Stamp	] setting (=  12). Note that date stamps are not 
added	to	images	automatically,	merely	because	you	have	configured	the	[Date/Time]	setting (=  38).
•	 Date stamps are not added in shooting modes ( =  134) in which this setting cannot 
be	configured	( =  38).
[h]	flashes	on	the	screen	when	the	shutter	button	is	pressed,	and	shooting is not possible ( =  33).
[
] is displayed when the shutter button is pressed halfway (=  38).•	 Set [IS Mode] to [Continuous] (=  60).
•	 Set	the	flash	mode	to	[h] (=  59).
•	 Increase the ISO speed (=  52).
•	 Mount the camera on a tripod or take other measures to keep it still. In\
 this case, you 
should set [IS Mode] to [Off] (=
  60).
Shots are out of focus.•	Press the shutter button halfway to focus on subjects before pressing it\
 all the way 
down to shoot (=  26).
•	 Make sure subjects are within focusing range ( =  137).
•	 Set [Lamp Setting] to [On] ( =  41).
•	 Confirm	that	unneeded	functions	such	as	macro	are	deactivated.
•	 Try shooting with focus lock or AF lock (=
  57, 58).
No AF frames are displayed and the camera does not focus when the 
shutter button is pressed halfway.
•	To have AF frames displayed and the camera focus correctly, try composing the 
shot with higher-contrast subject areas centered before you press the sh\
utter button 
halfway. Otherwise, try pressing the shutter button halfway repeatedly.
Troubleshooting
If	you	think	there	is	a	problem	with	the	camera,	first	check	the	following.	If the items below do not solve your problem, contact a Canon Customer 
Support Help Desk.
Power
Nothing happens when the power button is pressed.•	Confirm	that	the	battery	is	charged	(=  10).
•	 Confirm	that	the	battery	is	inserted	facing	the	correct	way	(=  11 ).
•	 Confirm	that	the	memory	card/battery	cover	is	fully	closed	(=  11 ).
•	 Dirty battery terminals reduce battery performance. Try cleaning the terminals with a 
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.•	Battery performance decreases at low temperatures. Try warming the battery a little 
by putting it in your pocket, for example, ensuring that the terminals d\
o not touch any 
metal objects.
•	 If these measures do not help and the battery is still depleted soon aft\
er charging, it 
has reached the end of its life. Purchase a new battery.
The battery is swollen.•	Battery swelling is normal and does not pose any safety concerns. Howeve\
r, if battery 
swelling	prevents	the	battery	from	fitting	in	the	camera,	contact	a	Canon	Customer	Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV ( =  111).
Shooting
Cannot shoot.•	In Playback mode ( =  14), press the shutter button halfway (=  26).
Strange display on the screen under low light ( =  26).
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Subjects in shots look too dark.•	 Set	the	flash	mode	to	[h] (=  59).
•	 Adjust brightness by using exposure compensation ( =  50).
•	 Adjust contrast by using i-Contrast ( =  52, 75).
•	 Use AE lock or spot metering (=  51).
Subjects look too bright, highlights are washed-out.•	Set	the	flash	mode	to	[!] (=  38).
•	 Adjust brightness by using exposure compensation ( =  50).
•	 Use AE lock or spot metering (=  51).
•	 Reduce the lighting on subjects.
Shots	look	too	dark	despite	the	flash	firing	(=  33).•	 Shoot	within	flash	range	(=  137).
•	 Increase the ISO speed (=  52).
Subjects	in	flash	shots	look	too	bright,	highlights	are	washed-out.•	Shoot	within	flash	range	(=  137).
•	 Set	the	flash	mode	to	[!] (=  38).
White	dots	or	similar	image	artifacts	appear	in	flash	shots.•	This	is	caused	by	light	from	the	flash	reflecting	off	dust	or	airborne	particles.
Shots look grainy.
•	Lower the ISO speed (=  52).
•	 High ISO speeds in some shooting modes may cause grainy images ( =  52).
Subjects are affected by red-eye (=  40).•	Set [Lamp Setting] to [On] ( =  41) to activate the red-eye reduction lamp ( =  3) 
in	flash	shots.	Note	that	while	the	red-eye	reduction	lamp	is	on	(for	about	one	second), it is not possible to shoot, because the lamp is counteracting\
 red-eye. For 
best results, have subjects look at the red-eye reduction lamp. Also try increasing the 
lighting in indoor scenes and shooting at closer range.
•	 Edit images using red-eye correction ( =
  76).
Recording to the memory card takes too long, or continuous shooting 
is slower.
•	Use the camera to perform low-level formatting of the memory card ( =  105).
Shooting settings or FUNC. menu settings are not available.•	Available setting items vary by shooting mode. Refer to “Functions Available in Each 
Shooting Mode”, “FUNC. Menu”, and “Shooting Menu” ( =  130 – 134).
Shooting Movies
The elapsed time shown is incorrect, or recording is interrupted.•	Use the camera to format the memory card, or switch to a card that suppo\
rts high-
speed recording. Note that even if the elapsed time display is incorrect\
, the length 
of movies on the memory card corresponds to the actual recording time (\
 =
  104, 
137).
[] is displayed and shooting stops automatically.The	camera’s	internal	memory	buffer	filled	up	as	the	camera	could	not	record	to	the	memory	card	quickly	enough.	Try	one	of	the	following	measures.
•	 Use the camera to perform low-level formatting of the memory card ( =  105).
•	 Lower	the	image	quality	(=  40).
•	 Switch to a memory card that supports high-speed recording ( =  137).
Zooming is not possible.•	Zooming is not possible when shooting movies in [] mode (=  45).
Playback
Playback is not possible.•	Image	or	movie	playback	may	not	be	possible	if	a	computer	is	used	to	rename	files	or	alter the folder structure. Refer to the Software Guide  (=  18) for details on folder 
structure	and	file	names.
Playback stops, or audio skips.•	 Switch to a memory card that you have performed low-level formatting on \
with the 
camera (=  105).
•	 There may be brief interruptions when playing movies copied to memory ca\
rds that 
have slow read speeds.
•	 When movies are played on a computer, frames may be dropped and audio may skip 
if
	computer	performance	is	inadequate.
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Cannot add a device/destination.•	 A total of 20 items of connection information can be added to the camera.\
 Erase 
unneeded	connection	information	from	the	camera	first,	and	then	add	new	devices/
destinations ( =  99).
•	 To add Web services to send images to, install CameraWindow and complete the 
settings in CameraWindow ( =
  82).
•	 To	add	a	smartphone	as	a	device,	first	install	the	dedicated	application	CameraWindow on your smartphone.
•	
To	add	a	computer	as	a	device,	first	install	the	software	CameraWindow	on	the	computer.	Also check your computer and Wi-Fi environment and settings (=  88, 89).•	 Do not use the camera near sources of Wi-Fi signal interference, such as\
 microwave 
ovens,	Bluetooth	devices,	or	other	equipment	operating	on	the	2.4	GHz	band.
•	 Bring the camera closer to the other device you are trying to connect to\
 (such as the 
access point), and make sure there are no objects between the devices.
Cannot send images.•	The	destination	device	has	insufficient	storage	space.	Increase	the	storage	space	on	the destination device and resend the images.
•	 The write-protect tab of the memory card in the destination camera is se\
t to the 
locked position. Slide the write-protect tab to the unlocked position.
Cannot resize images for sending.•	Images cannot be resized to be bigger than the resolution setting of the\
ir original size.
•	 Movies cannot be resized.
Sound is not played during movies.•	Adjust the volume ( =  65) if you have activated [Mute] (=  103) or the sound in 
the movie is faint.
•	 No sound is played for movies shot in [
] mode (=  45) because audio is not 
recorded in this mode.
Memor y Card
The memory card is not recognized.•	 Restart the camera, with the memory card in it (=  25).
Computer
Cannot transfer images to a computer.When attempting to transfer images to the computer via a cable, try redu\
cing the 
transfer speed as follows.
•	Press the  button to enter Playback mode. Hold the < n> button down as 
you press the  and < m
> buttons at the same time. On the next screen, press 
the  buttons to choose [B], and then press the  button.
Wi-Fi
Cannot access the Wi-Fi menu by pressing the < o> button.•	The Wi-Fi menu is not available in Shooting mode. Switch to Playback mod\
e and try again.•	In Playback mode, the Wi-Fi menu cannot be accessed during detailed info\
rmation 
display,	magnified	display,	or	index	display.	Switch	to	single-image	display	and	a	viewing mode other than detailed information display. Similarly, the Wi-Fi menu 
cannot	be	accessed	during	filtered	image	display	according	to	specified	conditions.	Cancel the playback state of the image in image search mode.
•	 The Wi-Fi menu cannot be accessed while the camera is connected to a pri\
nter, 
computer, or TV via a cable. Disconnect the cable.
 
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Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Images take a long time to send./The Wi-Fi connection is disrupted.•	 Multiple images may take a long time to send. Try resizing the image to [] or [] 
to reduce sending time ( =  96).
•	 Movies may take a long time to send.
•	 Do not use the camera near sources of Wi-Fi signal interference, such as\
 microwave 
ovens,
	Bluetooth	devices,	or	other	equipment	operating	on	the	2.4	GHz	band.	Note	that images may take a long time to send even when [] is displayed.
•	 Bring the camera closer to the other device you are trying to connect to\
 (such as the 
access point), and make sure there are no objects between the devices.
•	 When sending images to a computer from a memory card with a large amount\
 
of images (approximately 1,000), the connection may be disrupted. Impo\
rt any 
necessary images to a computer, and then reduce the number of images on the 
memory card by erasing unnecessary images.
Want to erase Wi-Fi connection information before disposing of the 
camera or giving it to someone else.
•	Reset the Wi-Fi settings (=  100).
On-Screen Messages
If an error message is displayed, respond as follows.
No memory card
•	The memory card may be inserted facing the wrong way. Reinsert the memory card 
facing the correct way (=  11 ).
Memory card locked•	The write-protect tab of the memory card is set to the locked position. \
Switch the 
write-protect tab to the unlocked position ( =  11).
Cannot record!•	Shooting was attempted without a memory card in the camera. To shoot, insert a 
memory card facing the correct way ( =  11).
Memory card error ( =  105)•	If the same error message is displayed even after you have formatted a s\
upported 
memory card (=  2) and have inserted it facing the correct way ( =  11), contact 
a Canon Customer Support Help Desk.
Insufficient	space	on	card•	 There is not enough free space on the memory card to shoot ( =  30, 42, 49) 
or edit images ( =  74 – 76). Either erase unneeded images ( =  71) or insert a 
memory card with enough free space ( =  11).
Charge the battery (=  10)
No Image.
•	 The memory card does not contain any images that can be displayed.
Protected! (=  70)
Unidentified
	Image/Incompatible	JPEG/Image	too	large./Cannot	play	back MOV/Cannot play back MP4•	 Unsupported or corrupt images cannot be displayed.
•	 It may not be possible to display images that were edited or renamed on \
a computer, 
or images shot with another camera.
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
File Error•	 Correct printing ( =  11 3) may not be possible for photos from other cameras or 
images that have been altered using computer software, even if the camer\
a is 
connected to the printer.
Print error•	 Check the paper size setting ( =  11 5). If this error message is displayed when the 
setting is correct, restart the printer and complete the setting on the \
camera again.
Ink absorber full•	 Contact	a	Canon	Customer	Support	Help	Desk	to	request	assistance	with	ink	absorber replacement.
Wi-Fi
Connection failed•	No access points were recognized. Check the access point settings ( =  88).
•	 A device could not be found. Turn the camera off and on again, and retry the 
connection.
•	 Check the device you want to connect to and make sure it is ready for co\
nnection.
Cannot determine access point•	The WPS buttons on numerous access points were pressed simultaneously. Try 
reconnecting again.
No access points found•	Check to make sure that the access point is turned on.
•	 When connecting to an access point manually, make sure that you entered the 
correct SSID.
Incorrect Wi-Fi encryption key/Incorrect Wi-Fi security settings•	Check the access point security settings ( =  88).
IP	address	conflict•	Reset	the	IP	address	so	that	it	does	not	conflict	with	another.
Cannot magnify!/Cannot rotate/Cannot modify image/Cannot modify/
Cannot assign to category/Unselectable image.
•	The following functions may be unavailable for images that were renamed \
or already 
edited on a computer, or images shot with another camera. Note that starred (*) 
functions are not available for movies.  
Magnify* (
=
  68), Rotate (=  73), Edit* (=  74 – 76), Print List* ( =  11 7), and 
Photobook Set-up* ( =  11 9).
Exceeded selection limit•	Print List (=  11 7 ) or Photobook Set-up (=  11 9) settings could not be saved 
correctly. Reduce the number of selected images and try again.
Communication error•	 An excessive amount of images (approx. 1,000) on the memory card preve\
nted 
printing or image transfer to a computer. To transfer the images, use a commercially 
available USB card reader. To print, insert the memory card directly into the printer 
card slot.
Naming error!•	The folder could not be created or images could not be recorded, because\
 the highest 
supported folder number (999) for storing images on the card has been \
reached and 
the highest supported image number (9999) for images in folders has be\
en reached. 
In the [3] menu, change [File Numbering] to [Auto Reset] (=
  105), or format the 
memory card (=  104).
Lens Error•	 This error may occur if the lens is held while it is moving, or when the\
 camera is used 
in dusty or sandy locations.
•	 Frequent
	display	of	this	error	message	may	indicate	camera	damage.	In	this	case,	contact a Canon Customer Support Help Desk.
A camera error was detected ( error number)•	If this error message is displayed immediately after a shot, the image m\
ay not have 
been saved. Switch to Playback mode to check for the image.
•	 Frequent
	display	of	this	error	message	may	indicate	camera	damage.	In	this	case,	write down the error number ( Exx) and contact a Canon Customer Support Help 
Desk.
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Disconnected/Receiving failed/Sending failed•	 You may be in an environment where Wi-Fi signals are obstructed.
•	 Avoid using the camera’s Wi-Fi function around microwave ovens, Bluetooth devices, 
and other devices that operate on the 2.4 GHz band.
•	 Bring the camera closer to the other device you are trying to connect to\
 (such as the 
access point), and make sure there are no objects between the devices.
•	 Check the connected device to make sure it is not experiencing errors.
Sending failed 
Memory card error
•	If the same error message is displayed even when you have inserted a for\
matted 
memory card facing the correct way, contact a Canon Customer Support Help Desk.
Receiving failed 
Insufficient	space	on	card•	There is not enough free space on the memory card to receive images. Era\
se images 
to	create	space	on	the	memory	card,	or	insert	a	memory	card	with	sufficient	space.
Receiving failed 
Memory card locked
•	The write-protect tab of the memory card in the camera to receive the im\
ages is set to 
the locked position. Slide the write-protect tab to the unlocked positio\
n.
Receiving failed 
Naming error!
•	When the highest folder number (999), and the highest image number (9\
999) have 
been reached on the receiving camera, images cannot be received.
Insufficient	space	on	server•	Delete unnecessary images uploaded to CANON iMAGE GATEWAY to create space.
•	 Save the images sent via a server ( =  97) on your computer.
SSL	certificate	not	valid	 
Connect to a computer, use the supplied software to reset
•	 Check	to	make	sure	the	date/time	settings	on	the	camera	are	correct.	After	confirming	that the settings are correct, follow the on-screen instructions and res\
et the settings.
Check network settings•	Check to make sure your computer can connect to the Internet with the cu\
rrent 
network settings.
Handling Precautions
•	 The camera is a high-precision electronic device. Avoid dropping it or 
subjecting it to strong impact.
•	 Never bring the camera near magnets, motors, or other devices that 
generate
	strong	electromagnetic	fields,	which	may	cause	malfunction	or	erase image data.
•	 If water droplets or dirt adheres to the camera or screen, wipe with a d\
ry 
soft cloth, such as an eyeglass cloth. Do not rub hard or apply force.
•	 Never use cleaners containing organic solvents to clean the camera or 
screen.
•	 Use
	a	blower	brush	to	remove	dust	from	the	lens.	If	cleaning	is	difficult,	contact a Canon Customer Support Help Desk.
•	 To prevent condensation from forming on the camera after sudden 
temperature changes (when the camera is transferred from cold to warm 
environments), put the camera in an airtight, resealable plastic bag an\
d 
let it gradually adjust to the temperature before removing it from the b\
ag.
•	 If condensation does form on the camera, stop using it immediately. 
Continuing to use the camera in this state may damage it. Remove the 
battery and memory card, and wait until the moisture has evaporated 
before resuming use.
•	 Before long-term battery storage, use up the battery’s remaining charge, 
remove it from the camera, and store it in a plastic bag or similar 
container. Storing a partially charged battery over extended periods 
(about a year) may shorten its life or affect performance.
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
On-Screen Information
Shooting (Information Display)
 Battery level 
(=  128) White balance 
(=  53) Drive mode 
(=  54) Eco mode (=  39, 
61)
 Self-timer (=  36) Camera shake 
warning ( =  33) Metering method 
(=  51) Resolution (=  39)
 Recordable shots 
(=  137)	 Movie	quality	(=  40) Remaining time 
(=  137) Digital zoom 
magnification	(=  35) AF frame (=  55) Focusing range 
(=  54, 55), AF 
lock (=  58) Shooting mode 
(=  130), Scene 
icon (=  33)
 Flash mode 
(=  38, 59) Red-eye correction 
(=  40) Date stamp 
(=  38) ISO speed (=  52) i-Contrast (=  52) Grid lines (=  61) AE lock (=  51), 
FE lock (=  60) Shutter speed Aperture value
 Zoom bar (=  31) Blink detection 
(=  41)
 IS mode icon 
(=  34) Image stabilization 
(=  60)
 Time zone (=  107)
Battery LevelAn on-screen icon or message indicates the battery charge level.
Display Details
Sufficient	charge
Slightly	depleted,	but	sufficient
(Blinking red)Nearly depleted – charge the battery soon
[Charge the battery] Depleted – charge the battery immediately
 
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Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Playback (Detailed Information Display)
 Movies 
(=  31, 65), 
Switch display 
(GPS information) 
(=
  66) Shooting mode 
(=  130) ISO speed (=  52), 
Playback speed 
(=
  46) Exposure 
compensation level 
(=
  50) White balance 
(=  53) Histogram (=  66)
 Image editing 
(=  74 – 76)
 Resolution 
(=  39, 40), 
MOV (movies)
 Images have been 
saved on a computer 
(=
  97) Battery level 
(=  128) Metering method 
(=  51) Folder number - File 
number (=  105) Current image no. / 
Total no. of images
 Shutter speed (still 
images), Image 
quality
	/	Frame	rate	(movies) (=  40)
 Aperture value Flash (=  59) Focusing range 
(=  54) File size Still images: 
Resolution ( =  137) 
Movies: Playback 
time (=
  137) Protection (=  70) Red-eye correction 
(=  40, 76) i-Contrast (=  52, 
75)
 Shooting date/time 
(=  12)
•	 Some information may not be displayed when viewing images on a TV 
(=  111 ).
Summary of Movie Control Panel in “Viewing” ( =  65)
Exit
Play
Slow Motion (Press the  buttons to adjust the playback speed. No 
sound is played.)
Skip Backward* (To continue skipping backward, keep holding down the < m> 
button.)
Previous Frame (For fast-rewind, keep holding down the < m> button.)
Next Frame (For fast-forward, keep holding down the  button.)
Skip Forward* (To continue skipping forward, keep holding down the < m> 
button.)
c Shown when the camera is connected to a PictBridge-compatible printer 
(=
  11 3
).
*
 Displays the frame approx. 4 sec. before or after the current frame.
•	 To skip forward or back during movie playback, press the < q> buttons.
 
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Cover 
Preliminary Notes and 
Legal Information
Contents: Basic 
Operations
Advanced Guide
Camera Basics
Smart Auto 
Mode
Other Shooting 
Modes
Playback Mode
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
Basic Guide
P Mode
Functions and Menu Tables
Functions Available in Each Shooting Mode
Shooting Mode
FunctionGIP t N
Flash (=
  38, 59)O O O O O O O O O O O O O– –
h –O O O O–O O O O O O O–OZ
*1O O– – – – – – – – – – – –
!O O O O O O O O O O O O O O OAE Lock/FE Lock (=  51, 60)*2–O– – – – – – – – – – – – –
AF Lock (=  58) –O O– – – – – – – – – – –OEco Mode (=  39, 61)
On/OffO O O O O O O O O O O O O O OScreen Display (
=  26)
No Information DisplayO O–O–O– – – –O O O O OInformation DisplayO O O O O O O O O O O O O O O
*1  Not available, but switches to [ Z] in some cases.
*2 FE lock not available in [ !]	flash	mode.O Available or set automatically.  –
 Not available.
 
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