Canon Pixma Pro9000 Quick Start Guide
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Troubleshooting77 Error Regarding the Auto Sheet Feeder or Front Tray The printer is not ready to feed paper from the Front Tray yetLoad the paper correctly in the Front Tray according to the procedure described in “Loading Paper in the Front Tray ” on page 10 and press the RESUME/CANCEL button on the printer. A paper size that cannot feed from the Auto Sheet Feeder is selected in the printer driver Click Cancel Printing , in the dialog box that is displayed. Then select Front Tray from Paper Source on the Main tab in the printer driver. Load the paper in the Front Tray and try printing again. Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up menu in the Print dialog box and select Front Tray from Paper Source . Then load the paper in the Front Tray and try printing again. A paper size that cannot feed from the Front Tray is selected in the printer driver Click Cancel Printing , in the dialog box that is displayed. Then select Auto Sheet Feeder from Paper Source on the Main tab in the printer driver. Load the paper in the Auto Sheet Feeder and try printing again. Click Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up menu in the Print dialog box and select Auto Sheet Feeder from Paper Source . Then load the paper in the Auto Sheet Feeder and try printing again. The paper is not loaded correctly in the Front Tray Press the RESUME/CANCEL button on the printer to clear the error, and then load the paper correctly in the Front Tray according to the procedure described in “Loading Paper in the Front Tray ” on page 10 and try printing again. The Front Tray is up when printing from the Auto Sheet Feeder starts Return the Front Tray to its normal printing position. Ensure that paper is loaded in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the printer to resume printing. Refer to “Returning the Front Tray to Its Normal Printing Position ” on page 14 for details about how to return the Front Tray to its normal printing position. The Front Tray is pulled up while printing from the Auto Sheet Feeder Return the Front Tray to its normal printing position, then press the RESUME/ CANCEL button on the printer and try printing again. Refer to “Returning the Front Tray to Its Normal Printing Position ” on page 14 for details about how to return the Front Tray to its normal printing position. Do not move the Front Tray during printing. The Front Tray is pulled down while printing from the Front Tray Return the Front Tray to the Front Paper Feeding Position, then press the RESUME/CANCEL button on the printer and try printing again. Refer to “Loading Paper in the Front Tray ” on page 10 for details about how to return the Front Tray to the Front Paper Feeding Position. Do not move the Front Tray during printing. ProblemPossible CauseTr y This
Troubleshooting 78 Error Regarding the Width of PaperThe Page Size setting does not match the size of the paper loaded in the printerPress the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box (Macintosh) in the printer driver and load paper that is the same size as the setting and try printing again. If this message appears even when the paper loaded in the printer is the same as the setting, set the printer driver not to detect the width of the paper. The settings here are also applied under Direct Printing from a digital camera. Select the Detect paper width check box again once printing is complete, and then click Send. 1. Open the printer properties dialog box. 2. Click the Maintenance tab and then Custom Settings . In Windows XP and Windows 2000 When not logged on as a computer administrator or Administrators, you cannot open the Custom Settings dialog box. For further information on how to log on as an administrator, refer to your Windows documentation. 3. Clear the Detect paper width check box, and then click Send. Click OK when the confirmation message appears. 1. Open the Canon IJ Printer Utility . 2. Select Custom Settings from the pop-up menu. 3. Clear the Detect paper width check box, and then click Send. Click OK when the confirmation message appears. Other than Letter- sized paper is loaded when printing the nozzle check pattern or the print head alignment patterns If other than Letter-sized paper is loaded, you cannot print these patterns. Press the RESUME/CANCEL button on the printer to clear the error, and load Letter- sized plain paper in the Auto Sheet Feeder. Then try performing again. “Error No.: 92” A paper size that cannot feed from the Auto Sheet Feeder is selected in the printer driverClick Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up menu in the Print dialog box and select Front Tray from Paper Source . Then load the paper in the Front Tray and try printing again. “Error No.: 93” A paper size that cannot feed from the Front Tray is selected in the printer driverClick Delete Job in the dialog box that is displayed. Select Quality & Media from the pop-up menu in the Print dialog box and select Auto Sheet Feeder from Paper Source . Then load the paper in the Auto Sheet Feeder and try printing again. “Error No.: 300” Printer is not ready Ensure that the POWER lamp lights green. If the POWER lamp is off, turn the printer on. The POWER lamp will flash green when the printer is initializing. Wait until the POWER lamp stops flashing. When the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, refer to “Handling Error Messages ” on page 73. Printer is not properly connected Ensure that the printer is securely connected to the computer. z If using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. z There could also be a problem with the cable(s). Replace the cable(s) and try printing again. ProblemPossible CauseTr y This
Troubleshooting79 “Error No.: 300” Printer you want to use is not selected on the Printer pop- up menu on the Print dialog box Select Pro9000 on the Printer pop-up menu on the Print dialog box. If Pro9000 does not appear on the Printer pop-up menu, do the following to confirm the printer settings: 1. Select Print and Fax Preferences from the Printer pop-up menu. When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List from the Printer pop-up menu. 2. Ensure that Pro9000 is displayed and the check box is selected in the screen that is displayed. When using Mac OS X v.10.2.8, ensure that Pro9000 is displayed in the Printer List . 3. If Pro9000 is not displayed in the screen displayed in step 2, click Add(+) to add the printer. If you cannot add the printer, follow the procedures described in the Easy Setup Instructions and reinstall the driver. “Error No.: 1281” The Front Tray is up when printing from the Auto Sheet Feeder startsReturn the Front Tray to its normal printing position. Ensure that paper is loaded in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the printer to resume printing. Refer to “Returning the Front Tray to Its Normal Printing Position ” on page 14 for details about how to return the Front Tray to its normal printing position. “Error No.: 1283” The Front Tray is pulled up while printing from the Auto Sheet FeederReturn the Front Tray to its normal printing position, then press RESUME/ CANCEL button on the printer and try printing again. Refer to “Returning the Front Tray to Its Normal Printing Position ” on page 14 for details about how to return the Front Tray to its normal printing position. Do not move the Front Tray during printing. “Error No.: 1284” The Front Tray is pulled down while printing from the Front TrayReturn the Front Tray to the Front Paper Feeding Position, then press the RESUME/CANCEL button on the printer and try printing again. Refer to “Loading Paper in the Front Tray ” on page 10 for details about how to return the Front Tray to the Front Paper Feeding Position. Do not move the Front Tray during printing. “Error No.: 1320” The printer is not ready to feed paper from the Front Tray yetLoad the paper correctly in the Front Tray according to the procedure described in “Loading Paper in the Front Tray ” on page 10 and press the RESUME/CANCEL button on the printer. “Error No.: 1321” The paper is not loaded correctly in the Front TrayPress the RESUME/CANCEL button on the printer to clear the error, and then load the paper correctly in the Front Tray according to the procedure described in “Loading Paper in the Front Tray ” on page 10 and try printing again. “Error No.: 1700” The ink absorber is nearly full The printer has a built-in ink absorber to hold the ink used during print head cleaning, for example. This error message indicates that this ink absorber is nearly full. Press the RESUME/CANCEL button to clear the error so you can continue printing. Before the ink absorber become s completely full, contact the Customer Care Center. When you experience this error, you will need to call for servicing to replace the ink absorber and to check the printer for proper operation. “Error No.: 1851” Inner Cover is open when printing startsClose the Inner Cover, then press the RESUME/CANCEL button to resume printing. “Error No.: 1856” Inner Cover is opened while printingClose the Inner Cover, then press the RESUME/CANCEL button. One page of the print data being sent at the time of the error will be erased, so print that page again. ProblemPossible CauseTr y This
Troubleshooting 80 Cannot Print Properly from the Digital Camera The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them. *Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera. “Error No.: 2001”A specified period of time has elapsed without receiving a response from the digital camera/The digital camera or digital video camcorder connected is not compatible with this printerDisconnect the camera cable and reconnect it.Depending on the model or brand of your PictBridge compliant device, you may have to select a print mode before connecting the device. You may also have to turn on th e device or select Play mode manually after connecting the device to the printer. Perform necessary operations according to the instruction manual supplied with your device. If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. PictBridge-compatible digital camera or digital video camcorder can be connected to your printer for Direct Printing. “Error No.: 2500” Automatic Print Head alignment failedSee “Eleven flashes” in “Handling Error Messages ” on page 73. Camera Error MessagePossible CauseTr y This Printer in use Images are being printed from the computer Wait until printing ends. The printer automatically starts printing the images from the camera after completing the current printing. The printer is warming up Wait until warm-up ends. When it is ready, the printer starts printing automatically. No paper No paper in the Auto Sheet Feeder Load the paper in the Auto Sheet Feeder, and select Continue *1 in the display on your camera. Paper Error The printer is not ready to feed paper from the Front Tray yet (the ALARM lamp on the printer is lit orange.) Load the paper correctly in the Front Tray according to the procedure described in “Loading Paper in the Front Tray ” on page 10 and press the RESUME/CANCEL button on the printer. The Front Tray or the Rear Support is closed (Printer ALARM lamp flashes orange three times.) If the Front Tray is closed, open it to resume printing. If the Rear Support is closed when printing from the Front Tray, open it and select Continue *1 in the display on your camera. The Inner Cover is open (Printer ALARM lamp flashes orange six times.) Close the Inner Cover and select Stop in the display on your camera to stop printing. The Front Tray is not set to its correct position or the Front Tray was moved during printing (Printer ALARM lamp flashes orange ten times.) When printing from th e Auto Sheet Feeder, return the Front Tray to its normal printing position. Ensure that paper is loaded in the Auto Sheet Feeder and then select Continue *1 in the display on your camera to resume printing. Refer to “Returning the Front Tray to Its Normal Printing Position ” on page 14 for details about how to return the Front Tray to its normal printing position. If you have moved the Front Tray during printing, select Stop in the display on your camera to stop printing. Return the Front Tray to the correct position, and try printing again. Do not move the Front Tray during printing. ProblemPossible CauseTr y This
Troubleshooting81 Paper Error The Paper size setting does not match the size of the paper loaded in the printer (Printer ALARM lamp flashes orange eleven times.) Select Stop in the display on your camera to stop printing. Check the Paper size setting on the PictBridge compatible device and then load paper that is the same size as the setting and try printing again. If this message appears even when the paper loaded is the same size as the setting, set the printer driver not to detect the width of the paper. See “Error Regarding the Width of Paper ” on page 78. The paper is not loaded correctly in the Front Tray (Printer ALARM lamp flashes orange twelve times.) Select Stop in the display on your camera to stop printing. When printing on 14 x 17 / 355.6 x 431.8 mm paper, load the paper correctly in the Front Tray according to the procedure described in “Loading Paper in the Front Tray ” on page 10 and try printing again. Paper jam A paper is jammed in the printer Select Stop in the display on your camera to stop printing. Remove the jammed paper, load new paper, and press the RESUME/CANCEL button on the printer and try printing again. Printer cover open The Top Cover is open Close the Top Cover on the printer. No printhead The Print Head is defective or not installed (Printer ALARM lamp flashes orange five times.) Install a Print Head according to the Easy Setup Instructions. If the Print Head has already been installed, remove the Print Head and reinstall it. If the error still remains, the Print Head may be defective. Contact the Customer Care Center. Waste tank full / Ink absorber full *2The ink absorber is nearly full The printer has a built-in ink absorber to hold the ink used during print head cleaning, for example. This error message indicates that the ink absorber is nearly full. You can continue printing for a while by selecting Continue *1 on the display on your camera. However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact the Customer Care Center as early as possible. (You will need to replace a particular part of the printer.) Low ink level It is about time to replace the ink tank with a new one Slow flashing (at about three second interval in red) of an ink lamp indicates that ink in this tank is low. You can continue printing, but we recommend preparing a new ink tank to replace the associated ink tank. Select Continue *1 in the display on your camera to resume printing. No ink The ink tank may not be installed properly (Printer ALARM lamp flashes orange four times/ink lamp is off) Install the appropriate ink tank. The ink has run out (Printer ALARM lamp flashes orange four times/ink lamp flashes fast (at about one second interval)) Replace the ink tank, and close the Top Cover. If printing is in progress and you want to continue printing, select Continue *1 in the display on your camera with the ink tank installed. Then printing can continue under the ink out condition. Replace the empty ink tank immediately after the printing. The printer may be damaged if printing is continued under the ink out condition. If multiple ink lamps are flashing, check how fast they flash. Fast flashing (at about one second interval) indicates the ink is empty. Slow flashing (at about three second interval) indicates ink is low. For details on different flashing speeds, see “ Getting the Ink Level Information ” on page 37. Camera Error MessagePossible CauseTr y This
Troubleshooting 82 *1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue. *2 The ink absorber absorbs ink used during cleaning, for example. If this message appears, you will need to call for servicing to replace the absorber and to check the printer for proper operation. No ink Some ink tanks are not installed in place, or more than one ink tanks of the same color are installed (Printer ALARM lamp flashes orange seven times/ink lamp flashes fast (at about one second interval)) Confirm that the ink tanks are installed in the appropriate positions. See “Replacing an Ink Tank ” on page 36. The ink tank may not be compatible with this printer (Printer ALARM lamp flashes orange fourteen times/ink lamp is off) Install the appropriate ink tank. Ink Error An ink tank that was once empty is installed Replace the ink tank and close the Top Cover. Printing with an ink tank that was once empty may damage the printer. If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME/CANCEL button for at least 5 seconds, and then release it. * With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks. Hardware Error Ink tank errors have occurred Replace the ink tank. Printer error An error requiring servicing might have occurred (Printer POWER lamp flashes green and ALARM lamp flashes orange alternately) Disconnect the cable between th e printer and the camera, turn off the printer, and unplug the power cord of the printer from the power supply. After a while, plug the power cord of the printer back in, turn on the printer, and then reconnect the camera to the printer. If the same error occurs, contact the Customer Care Center. Camera Error MessagePossible CauseTr y This
Troubleshooting83 zPictBridge-compatible digital cameras can be connected to your printer for Direct Printing. z This section describes errors that are indicated on Canon-brand PictBridge- compatible cameras. The error messages and operations may vary depending on the camera you are using. For errors on non-Canon PictBridge-compatible cameras, check the status of ALARM lamp and take the appropriate action to clear the error. For details, see “Handling Error Messages ” on page 73. z Connecting a digital camera not compatible with PictBridge makes the ALARM lamp on your printer flash (in orange) nine times. In such a case, unplug the cable connecting the camera to the printer to clear the error. z A communication time out occurs if printing takes a long time or if it takes too much time to send data. This may stop printing. In such a case, disconnect the cable between the printer and the camera, and reconnect it. Then, turn the camera on, if it does not automatically turn on. If the problem is still unresolved, select some other photo and check if it can be printed or not. z Depending on the model or brand of your device, you may have to select a print mode compliant with PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the printer. Perform necessary operations according to the instruction manual supplied with your device. z The print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When Printing Becomes Faint or Colors are Incorrect ” on page 45. z If the paper is curled or its surface is scratched during printing, make sure that you are using the correct type of paper. If this error occurs even when you are using the correct type of paper, enable the Prevent paper abrasion setting. See “Print Results Not Satisfactory or Contains Errors ” on page 65. z For the errors indicated on the camera and their solution, also refer to the user’s manual of the camera. For other troubles on the digital camera, contact the manufacturer.
Appendix 84 Appendix Specifications Printer Maximum resolution (dpi): 4800 (horizontal) x 2400 (vertical) Print speed * * Print speed will vary depending on system configuration, software, document complexity, print mode and page coverage.Black printing (text pattern) Max Speed (Custom Setting 5): 16 ppm Standard: 4.7 ppm Color printing Max Speed (Custom Setting 5): 15 ppm Standard: 4.4 ppm Photo printing (PR-101 A4) Standard: 1.20 ppm Print width: Auto Sheet Feeder: 322.2 mm max. (12.7 inches) (for Borderless Printing: 329 mm / 12.9 inches) Front Tray: 348.8 mm max. (13.7 inches) (for Borderless Printing: 355.6 mm / 14 inches) Resident print control mode: Canon extended mode Receive buffer: 42 KB Interface: USB 2.0 Hi-Speed / Direct Print Port * All operations are not guaranteed for computers standard- equipped with a USB 2.0 Hi-Speed interface. * Since the USB 2.0 Hi-Speed interface is compatible with USB Full-Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1). Acoustic noise level: Approx. 39.0 dB (A) (when printing in the highest print quality mode on Photo Paper Pro) Operating environment: Temperature: 5 to 35°C (41 to 95°F) Humidity: 10 to 90%RH (no condensation) Storage environment: Temperature: 0 to 40°C (32 to 104°F) Humidity: 5 to 95% RH (no condensation) Power supply: AC 110-240 V, 50/60 Hz Power consumption: Standby: Approx. 1.8 W Printing: Approx. 20 W OFF: Approx. 1 W Dimensions (with the Paper Support, Front Tray, and Rear Support retracted):660 (W) x 354 (D) x 191 (H) mm 26.0 (W) x 13.9 (D) x 7.6 (H) inches Weight: Approx. 14.0 kg (30.8 lb.) Print Head: 6144 nozzles
Appendix85 Camera Direct Print (PictBridge) Paper size Default (Photo Paper Plus Glossy 10 x 15 cm/4 x 6) 4 x 6 (Photo Paper Plus Glossy, Photo Paper Pro, Photo Paper Plus Semi-gloss, Glossy Photo Paper, Photo Stickers *1) 5 x 7 (Photo Paper Plus Glossy)*2 8 x 10 (Photo Paper Plus Semi-gloss, Photo Paper Pro) 8.5 x 11 (Photo Paper Plus Glossy, Photo Paper Pro, Photo Paper Plus Semi-gloss, Glossy Photo Paper, Fine Art Paper “Photo Rag” *2, Plain Paper) 13 x 19 (Photo Paper Plus Glossy, Photo Paper Pro, Photo Paper Plus Semi-gloss, Glossy Photo Paper, Fine Art Paper “Photo Rag”) *2 *1 Canon-brand sticker. Printing on this paper is available only when the Layout function on your camera has a 16-up option. See “Canon Genuine Media ” on page 16. *2If using a Canon PictBridge-compatible camera, you can select it. Paper type Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Glossy Photo Paper), Semi-gloss * (Photo Paper Plus Semi-gloss), Fast Photo (Photo Paper Pro), Fine Art* (Fine Art Paper “Photo Rag”), Plain Paper (Letter) * If using a Canon PictBridge-compatible camera, you can select it. Layout Default (Borderless), Border less, Bordered, N-up (2, 4, 9, 16) *1, 35-up*2 *1 Layout compatible with Canon-brand sticker above. See “Canon Genuine Media ” on page 16. *2Photos are printed in 35 mm Film Style layout (contact printing layout). This option can be selected for Canon PictBridge- compliant devices only. (Note that this option cannot be used for some models.) For a Canon PictBridge-compliant device, selecting the item displayed with the [i] icon prints the shooting information (Exif data) in list format, or in the margins of specified photos. (Note that these options cannot be used for some models.) Trimming Default (Off: No trimming), On (follow camera’s setting), Off Image optimize Default (ExifPrint), On, Off, “VIVID” *, “NR” (Noise Reduction)*, “VIVID+NR”*, “Face”*, “Natural”*, “Natural M”*, “B/W”*, “Cool tone”*, “Warm tone”* * If using a Canon PictBridge-compatible camera, you can select it. Date/File No. print Default (Off: No pr inting), Date, File No., Both, Off
Appendix 86 Minimum System Requirements*1 *1 Conform to the operating system’s requirement when it is higher than this. For updated compatibility, visit our website. *2 Operation can only be guaranteed on a PC with built-in USB or USB 2.0 Hi-Speed port and pre-installed Windows XP, 2000, Me, 98 or Mac OS X v.10.2.8 - v.10.4. *3 Including compatible processors. *4 For bundled software installation. *5 Easy-PhotoPrint Pro does not support Windows 98/Me. zCD-ROM drive zDisplay : Windows: 800 x 600 Color 16 bit, Macintosh: 800 x 600 Thousands Colors zMacintosh File System : Mac OS Extended (Journaled), Mac OS X Extended InterfaceOperating SystemProcessorRAMHard Disk Space*4 USB 2.0 Hi-SpeedWindows XP SP1, SP2 Windows 2000 Professional SP4Pentium III*3 (Celeron 566 MHz)128 MB 400 MB USB Windows XP SP1, SP2 Windows 2000 Professional SP2, SP3, SP4 Windows Millennium Edition *5 Windows 98*5, 98 Second Edition*5 Pentium II 300 MHz *3 InterfaceOperating SystemProcessorRAMHard Disk Space*4 USB 2.0 Hi-Speed USBMac OS X v.10.4 Intel Processor PowerPC G3/G4/G5256 MB 250 MB Mac OS X v.10.2.8 - v.10.3 128 MB Additional System Requirements for On-screen Manuals zBrowser: Windows HTML Help Viewer *Microsoft® Internet Explorer 5.0 or later must be installed. The on-screen manual may not be displayed properly depending on your operating system or Internet Explorer version. We recommend that you keep your system up to date with Windows Update.zBrowser: Help Viewer *The on-screen manual may not be displayed properly depending on your operating system. We recommend that you keep your system up to date. *2 *2