Canon Pixma Ip90v Quick Start Guide
Have a look at the manual Canon Pixma Ip90v Quick Start Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1335 Canon manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Troubleshooting 77 NotePOWER lamp flashes alternately green and orange POWER lamp flashes alternately green and orangePOWER lamp flashes alternately green and orange POWER lamp flashes alternately green and orange An error that requires contacting the Customer Care Center may have occurred. Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Reconnect the printer cable, and then plug the printer back in and turn the printer back on after leaving it for a while. If the problem remains, contact the Customer Care Center. POWER lamp (green) repeats the illumination sequence (Bluetooth POWER lamp (green) repeats the illumination sequence (Bluetooth POWER lamp (green) repeats the illumination sequence (Bluetooth POWER lamp (green) repeats the illumination sequence (Bluetooth Communication is used) Communication is used)Communication is used) Communication is used) When Bluetooth Communication is used and BJ Status Monitor is active with the printer power ON, the green POWER POWERPOWER POWER lamp repeats the illumination sequence in which it goes out twice every 5 seconds even if nothing is printed. This operation is not abnormal but it indicates that Bluetooth Communication is checking the printer condition. When BJ Status Monitor ends, the POWER POWERPOWER POWER lamp will stay lit. iP90_QSG_US.book Page 77 Thursday, December 7, 2006 11:03 AM
Troubleshooting 78 An Error Message Appears on the Screen ProblemPossible CauseTr y This Error Writing/Output to USBnnn or MPUSBPRNnn Printer not ready The POWER POWERPOWER POWER lamp will flash green when the printer is warming up or when a print job is being sent to the printer. It will glow a steady (non-flashing) green when it is ready for use or when a print job is completed. Paper is not loaded Load paper and press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button. Faulty connection Ensure that the printer cable is securely connected to the computer. Printer Port settings and printer interface do not matchSelect the destination port as follows: • When connected to the computer with a USB cable Confirm that the destination Printer Port is set to MPUSBPRNnn (Canon iP90 Canon iP90Canon iP90 Canon iP90) or USBnnn (Canon iP90 Canon iP90Canon iP90 Canon iP90) (Where nn represents a number) • When performing infrared communication Open the Printer Properties dialog box directly from the Start menu. See Opening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start MenuOpening the Printer Properties Dialog Box Directly from the Start Menu Opening the Printer Properties Dialog Box Directly from the Start Menu on page 29. Ensure that the Infrared Port is selected as the destination port on the Ports PortsPorts Ports tab or Details DetailsDetails Details tab. · When using Windows XP or Windows 2000 The port [IR] is used as the infrared communication port. · When using Windows Me or Windows 98 The Infrared Port name is followed by the text Infrared Printing (LPT) Port which is enclosed in parentheses. Example: LPT3: (Infrared Printing (LPT) Port) * A port other than the LPT3 port may be selected depending on the computer setting. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. Refer to the User’s Guide for instructions on how to verify status and the correct action to take. Printer driver is not installed properlyUninstall then reinstall the printer driver. 1. Click Start StartStart Start, and select All Programs All Programs All Programs All Programs (or Programs ProgramsPrograms Programs), Canon iP90 Canon iP90Canon iP90 Canon iP90, and Uninstall UninstallUninstall Uninstall. 2. Follow the on-screen instructions to uninstall the driver. 3. Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver. The message Cannot write to the XXX port is displayedIf the Infrared Port is not selected as the print port of the printer driver, the message Cannot write to the xxx port (xxx is the name of the printer port) is displayed and printing does not start. Select the IR IRIR IR port (LPT3 LPT3LPT3 LPT3 port in Windows Me/Windows 98) and retry printing. See Printing Data through Infrared Communication Printing Data through Infrared CommunicationPrinting Data through Infrared Communication Printing Data through Infrared Communication on page 15. Note NoteNote Note If you are using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. There could also be a problem with the cable(s). Replace the cable(s) and try printing again. iP90_QSG_US.book Page 78 Thursday, December 7, 2006 11:03 AM
Troubleshooting 79 “Error No.: 300” Printer not ready If the POWER POWERPOWER POWER lamp is off, turn the printer on. If the POWER POWERPOWER POWER lamp is flashing green, the printer is initializing. Wait until the POWER POWERPOWER POWER lamp stops flashing. Printer not properly connectedEnsure that the printer is securely connected to the computer. Yo u r p r i n t e r n a m e i s not displayed in the Printer List Printer ListPrinter List Printer List of Printer Setup Utility Printer Setup UtilityPrinter Setup Utility Printer Setup Utility (or Print Center Print CenterPrint Center Print Center)1. Select Applications ApplicationsApplications Applications from the Go GoGo Go menu. 2. Double-click the Printer Setup Utility Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon in the Utilities UtilitiesUtilities Utilities folder. If you are using an OS other than Mac OS X v.10.3, double-click the Print Print Print Print Center CenterCenter Center icon. 3. Ensure that iP90 iP90iP90 iP90 is displayed in the Printer List Printer ListPrinter List Printer List. If iP90 iP90iP90 iP90 is not displayed in the Printer List Printer ListPrinter List Printer List, reinstall the printer driver. “Error No.:1700”Waste ink absorber almost fullThe printer has a built-in waste ink absorber to hold the ink used during print head cleaning. Eight flashes indicates that this absorber is nearly full. Press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button to clear the error so you can continue printing. Before the waste ink absorber becomes completely full, contact the Customer Care Center. “Error No.:2001”A specified period of time has elapsed without receiving a response from the digital camera/The digital camera or digital video camcorder connected is not compatible with this printerDisconnect the camera cable, press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer and reconnect the cable. If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use a digital camera or digital video camcorder compatible with this printer. Have you replaced an ink tank with a new one? message is displayedIf the ink tank has been replaced with a new one Click Ye s Ye sYe s Ye s to reset the ink counter. See Resetting the Ink Counter Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter on page 64. If the ink tank has been removed for a cer tain period (the ink tank has not been replaced)Click No NoNo No on the dialog box described above. You can choose the option to disable the diaplay of this confirmation message. 1. Ensure that the printer is turned on and open the Printer Properties Printer PropertiesPrinter Properties Printer Properties dialog box. 2. Click the Maintenance MaintenanceMaintenance Maintenance tab and then click Low Ink Warning Setting Low Ink Warning SettingLow Ink Warning Setting Low Ink Warning Setting. 3. Clear the check box of Display a confirmation message of ink tank Display a confirmation message of ink tank Display a confirmation message of ink tank Display a confirmation message of ink tank replacement replacement replacement replacement and click Send Send Send Send. ProblemPossible CauseTr y This Note NoteNote Note If you are using a switching hub or other device, disconnect the printer and reconnect it directly to the computer and try printing again. If successful, the problem may have been with the device. There could also be a problem with the cable(s). Replace the cable(s) and try printing again. Note NoteNote Note If the problem persists, delete all unnecessary documents from the Extensions and Control Panels folder. iP90_QSG_US.book Page 79 Thursday, December 7, 2006 11:03 AM
Troubleshooting 80 Low Ink Warning Accompanied by Ink Tank Icon With a ?Failure to reset ink counter when installing new ink tankThe ink tank level accompanied by the ink tank icon with the “?” indicates ink tank is not synchronized with its ink counter. Always be sure to reset the ink counter in your printer driver when you replace an ink tank. See Resetting the Ink Counter Resetting the Ink CounterResetting the Ink Counter Resetting the Ink Counter on page 64. ProblemPossible CauseTr y This Note NoteNote Note A “?” is displayed next to the Ink counter between the time one ink tank is removed and the ink counter is reset when the next one is installed. When you want to suspend the ink replacing message and “?”, change a setup in accordance with the following process. 1. Ensure that the printer is turned on. 2. Open the Printer Properties Printer PropertiesPrinter Properties Printer Properties dialog box. See Opening the Printer Properties Dialog Box Directly from Opening the Printer Properties Dialog Box Directly from Opening the Printer Properties Dialog Box Directly from Opening the Printer Properties Dialog Box Directly from the Start Menu the Start Menuthe Start Menu the Start Menu on page 29 3. Click the Maintenance MaintenanceMaintenance Maintenance tab and then click Low Ink Warning Low Ink Warning Low Ink Warning Low Ink Warning Setting SettingSetting Setting icon. 4. Clear a check box of Display low ink warning Display low ink warningDisplay low ink warning Display low ink warning off and click Send SendSend Send. 5. When the confirmation message is displayed, click OK OKOK OK. 1. Ensure that the printer is connected with the computer by USB cable. 2. Ensure that the printer is turned on. 3. Double-click the hard disk icon where the printer driver was installed, the Applications ApplicationsApplications Applications folder, and then the Utilities UtilitiesUtilities Utilities folder. 4. Double-click the Printer Setup Utility Printer Setup UtilityPrinter Setup Utility Printer Setup Utility icon. If you are using an OS other than Mac OS X v.10.3, double- click the Print Center Print CenterPrint Center Print Center icon. 5. Select iP90 iP90iP90 iP90 from the Name NameName Name list and click Utility UtilityUtility Utility or Configure ConfigureConfigure Configure. 6. Select iP90 iP90iP90 iP90 from the Product ProductProduct Product list and click Maintenance MaintenanceMaintenance Maintenance. 7. Select Remaining ink level setting Remaining ink level settingRemaining ink level setting Remaining ink level setting from the pop-up menu. 8. Clear the check box of Display the Remaining Ink Level Display the Remaining Ink LevelDisplay the Remaining Ink Level Display the Remaining Ink Level and click Send SendSend Send. 9. When the confirmation message is displayed, click OK OKOK OK. iP90_QSG_US.book Page 80 Thursday, December 7, 2006 11:03 AM
Troubleshooting 81 Cannot Print Properly through Infrared Communication ProblemPossible CauseTr y This Cannot Print Properly through Infrared CommunicationThe required driver is not installedWhen using other than Windows 98 or later must have been preinstalled and Microsoft Infrared Communication Driver must be installed in the computer. See Printing Data through Infrared Communication Printing Data through Infrared CommunicationPrinting Data through Infrared Communication Printing Data through Infrared Communication on page 15. The infrared communication driver is inactiveIn Windows XP, Windows 2000, or Windows Me 1. Check whether the Wireless Link icon is displayed on the task bar. 2. Place the mouse cursor on the Wireless Link icon. Ensure that iP90 is the range is displayed. If the name of another unit is displayed, change the orientation of this unit or turn it off. In Windows 98 Start the infrared monitor and check whether the infrared communication driver is active. 1. Click Start StartStart Start, Settings SettingsSettings Settings, and Control Panel Control PanelControl Panel Control Panel. 2. Double-click the Infrared Monitor. Infrared Monitor.Infrared Monitor. Infrared Monitor. 3. Click the Options OptionsOptions Options tab. 4. Check the Enable infrared communication Enable infrared communicationEnable infrared communication Enable infrared communication check box. The installation place, distance, and/or angle is improperCheck the installation place, distance, or angle according to the Section Printing Data through Infrared communication. The requirements for infrared communications with the computer or other devices are not satisfied•Printing from a computer Computer which provided with the infrared communication port based on the IrDA version 1.1 standard. • Printing from a PDA or mobile phone The model which provided an IrDA port and which was based on the IrMC version 1.1. The selected printer port is wrongCheck the printer port setting. 1. Open the printer driver Properties dialog box from the Start StartStart Start menu. 2. Click Ports PortsPorts Ports tab or Details DetailsDetails Details tab to ensure that the Infrared Port is selected as the destination port. • In Windows XP or Windows 2000 The port [IR] is used as the infrared communication port. • In Windows Me or Windows 98 The infrared port name is followed by the text Infrared Printing (LPT) Port which is enclosed in parentheses. Example: LPT3: (Infrared Printing (LPT) Port) * A port other than the LPT3 port may be selected depending on the computer setting. To check whether the printer is connected to the computer through infrared communication, follow the procedure below. • In Windows XP, Windows 2000, or Windows Me 1. When the infrared port of the computer is moved close to the Infrared Port of the printer, the Wireless Link Wireless LinkWireless Link Wireless Link icon appears on the task bar. 2. Place the cursor on the Wireless Link Wireless LinkWireless Link Wireless Link icon. If iP90 is in range is displayed, the printer is ready for printing. If the name of another unit is displayed, change its orientation or turn it off. • When using Windows 98 Start the infrared monitor to check whether the Infrared Communication Driver is active. 1. Click Start StartStart Start, then click Settings SettingsSettings Settings and Control Panel Control PanelControl Panel Control Panel. 2. Double-click the Infrared InfraredInfrared Infrared icon. 3. Check whether iP90 is in range is displayed on the Status StatusStatus Status tab. If the name of another unit is displayed, change its orientation or turn it off. iP90_QSG_US.book Page 81 Thursday, December 7, 2006 11:03 AM
Troubleshooting 82 Cannot Print Properly from the Digital Camera The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them. * Hereafter, a digital still camera and digital video camcorder are collectively called a digital camera or camera. * 1To resume printing, you can press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer instead of selecting Continue ContinueContinue Continue. *2The waste ink absorber absorbs ink used during cleaning. Camera Error MessagePossible CauseTr y This Printer in use Images are being printed from the computerWait until printing ends. The printer automatically starts printing the images from the camera after completing the current printing. Printer warming up The printer is warming up Wait until warm-up ends. When it is ready, the printer starts printing automatically. No paper /Paper error No paper is loaded Load the paper in the Auto Sheet Feeder of the printer and select Continue ContinueContinue Continue* 1 in the display on your camera. Paper Jam A paper jam occurrs in the printerSelect Cancel Cancel Cancel Cancel in the display on your camera to cancel the print job. Remove the jammed paper, load new media, and press the RESUME RESUMERESUME RESUME/CANCEL CANCELCANCEL CANCEL button. Printer cover open The Print Head Cover is open Close the Print Head Cover. No Print Head No Print Head is installed (The POWER POWERPOWER POWER lamp on the printer flashes five times)Install a Print Head according to the Easy Setup Instructions. If a Print Head has already been installed, remove it, and then reinstall it. If the problem still remains, the Print Head may be defective. Contact the Customer Care Center. The Print Head is defective (The POWER POWERPOWER POWER lamp on the printer flashes five times) Waste tank (Waste ink absorber* 2) fullThe waste ink absorber* 2 is nearly fullThe printer has a built-in waste ink absorber to hold the ink used during Print Head cleaning. This error message indicates that the waste ink absorber is nearly full. Selecting Continue ContinueContinue Continue* 1 in the display on your camera resumes printing. Printing can be continued for a while, but printing cannot be continued when the waste ink absorber becomes full. Contact the Customer Care Center as soon as possible. Ink tank is empty Replace the ink tank with a new onePrinting resumes once the Print Head Cover is closed after an ink tank replacement. You can continue printing by selecting Continue ContinueContinue Continue* 1 in the display on your camera with the ink tank empty. But, it is recommended you replace it with a new one immediately after printing. It may damage the printer if you continue printing with empty ink tanks. Printer error The battery level is low (The POWER POWER POWER POWER lamp on the printer flashes twelve times)Follow the procedure below. 1. Turn off the printer. 2. Connect the supplied Universal AC Adapter or load a charged battery. 3. Turn on the printer. An error requiring servicing might have occurred (The POWER POWERPOWER POWER lamp on the printer flashes alternately orange and green) Select Cancel CancelCancel Cancel in the display on your camera to cancel the print job. Disconnect the cable connected to the camera, turn off the printer, and unplug the power cord of the printer from the outlet. Leave the printer for a while, plug the power cord of the printer back in the outlet, turn on the printer, and connect the camera to the printer. If the error persists, contact the Customer Care Center. iP90_QSG_US.book Page 82 Thursday, December 7, 2006 11:03 AM
Troubleshooting 83 Note• PictBridge or Canon Bubble Jet Direct compatible digital cameras can be connected to your printer for direct printing. • This section describes errors that are indicated on Canon-brand PictBridge- or Bubble Jet Direct-compatible cameras. The error messages and operations may vary depending on the camera you are using. For errors on non-Canon PictBridge-compatible cameras, count the number of flashes the POWER POWERPOWER POWER lamp on the printer makes and check for the cause of the error and take the appropriate action. For details, see Handling Error Handling Error Handling Error Handling Error Messages MessagesMessages Messages on page 76. • Connecting a digital camera not compatible with PictBridge or a Bubble Jet Direct makes the POWER POWERPOWER POWER lamp on your printer flash nine times. In such a case, unplug the cable connecting the camera to the printer, and press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer. • A communication time out occurs if printing takes a long time or if it takes too much time to send data. This may stop printing. In such cases, disconnect the cable between the printer and the camera, press the RESUME/CANCEL RESUME/CANCELRESUME/CANCEL RESUME/CANCEL button on the printer, and reconnect the cable between the printer and the camera. Then, turn the camera on, if it does not automatically turn on. If the problem is still unresolved, select some other photo and check if it can be printed or not. • The Print Head Nozzles may be clogged if printing becomes faint or colors are incorrect. See When Printing Becomes Faint or Colors are Incorrect When Printing Becomes Faint or Colors are IncorrectWhen Printing Becomes Faint or Colors are Incorrect When Printing Becomes Faint or Colors are Incorrect on page 41. • If the paper is curled or its surface is scratched during printing, make sure that you are using the correct type of paper. If this error occurs even when you are using the correct type of paper, select Prevent paper abrasion Prevent paper abrasionPrevent paper abrasion Prevent paper abrasion on Custom Settings Custom SettingsCustom Settings Custom Settings in the printer driver. See Print Quality is Poor or Contains Print Quality is Poor or Contains Print Quality is Poor or Contains Print Quality is Poor or Contains Errors ErrorsErrors Errors on page 72. • To disconnect the cable connected between a digital camera and printer, follow the procedure below. 1. Disconnect the cable from the printer. 2. Turn off the digital camera. 3. Disconnect the cable from the digital camera. When disconnecting the cable, be sure to hold the connector by its sides. • For the errors indicated on the camera and their solution, also refer to the user’s manual of the camera. For other troubles with a digital camera, contact the manufacturer of the camera. iP90_QSG_US.book Page 83 Thursday, December 7, 2006 11:03 AM
Appendix 84 Appendix AppendixAppendix Appendix Printing Photographs Directly from Canon Bubble Jet Direct Compatible Digital Cameras Let’s take a look at the media types that can be set on the Canon Bubble Jet Direct compatible digital camera connected to this printer and their limitations. Media Types for Digital Camera When you connect a digital camera, you can use the following media: Digital Camera SettingMedia Type Card #1 Photo Paper Pro 4×6/101.6×152.4 mm Card #2 Photo Paper Plus Glossy, Photo Paper Plus Semi-Gloss, or Glossy Photo Paper 4×6/101.6×152.4 mm Card #3 Photo Paper Plus Glossy 5×7/127.0×177.8 mm LTR Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper Plus Semi-Gloss, or Glossy Photo Paper Letter A4 Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper Plus Semi-Gloss, or Glossy Photo Paper A4 iP90_QSG_US.book Page 84 Thursday, December 7, 2006 11:03 AM
Appendix 85 Note• For digital camera method of operations and troubleshooting, refer to your digital camera’s manual. For print error messages, refer to Cannot Print Properly from the Cannot Print Properly from the Cannot Print Properly from the Cannot Print Properly from the Digital Camera Digital CameraDigital Camera Digital Camera in the User’s Guide. • By operating the digital camera, you can make the following prints: - You can make a standard print from the image displayed in the single display mode or in the index display mode. - You can print specified numbers of images, or make an index print by editing the DPOF. - For the images taken with an Exif Print-compatible digital camera, the Photo Optimizer PRO function can be used. - If date printing is set from a digital camera, the date when a photograph was taken is to be printed (excluding the index print). - Images will be scaled automatically according to the image size set on the digital camera and the size of the media set on the printer. • The digital camera does not support the following functions: - Print quality setting - Printer maintenance • Images other than Exif may not be index printed. iP90_QSG_US.book Page 85 Thursday, December 7, 2006 11:03 AM
Appendix 86 User’s Guide Table of Contents Yo u r p r i n t e r ’ s User’s Guide offers detailed information on the following topics. How to Use This Manual How to Read This Manual Safety Precautions Printer Parts and Their Function Front View Operation Panel Rear View Inside the Printer Further Printing Techniques Printing Photographs Printer Driver Functions (Windows) Printer Driver Functions (Macintosh) BJ Printer Utility (Macintosh) Printing Media Compatible Media Types Photo Paper Pro PR-101 Photo Paper Plus Glossy PP-101 Photo Paper Plus Semi-Gloss SG-101 Matte Photo Paper MP-101 Glossy Photo Paper GP-401 High Resolution Paper HR-101N Photo Paper Plus Double Sided PP-101D T-Shirt Transfers TR-301 Transparencies CF-102 Photo Stickers PS-101 Envelopes Checking the Status of the Printer BJ Status Monitor Functions (Windows) Printer Setup Utility (or Print Center) (Macintosh) Routine Maintenance When Printing Becomes Faint or Colors are Incorrect Printing the Nozzle Check Pattern Print Head Cleaning Print Head Deep Cleaning Aligning the Print Head Replacing an Ink Tank Using the Canon iP90 Setup Utility Function of the Canon iP90 Setup Utility Starting the Canon iP90 Setup Utility Setup Utility Functions (Windows) Setup Utility Functions (Macintosh) Troubleshooting Cannot Install Printer Driver Print Quality is Poor Printer Does Not Start or Stops During Print Jobs Paper Does Not Feed Properly or Paper Jams The POWER Lamp Flashes Orange An Error Message is Displayed on the Screen Cannot Print Properly from the Digital Camera Cannot Print Properly through Infrared Communication (Windows) Problems Relating to Windows (Windows) Appendix Printing Area Deleting Selected Printers (Macintosh) Uninstalling Printer Drivers Uninstalling the On-screen Manual Cleaning the Inside of the Printer Transporting Printer Traveling Abroad with the Printer Specifications Index FAQS iP90_QSG_US.book Page 86 Thursday, December 7, 2006 11:03 AM