Canon network camera VBM50B User Manual
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![Page 65
Camera Maintenance
5
65
You can batch restore default settings to multiple cameras.
[Initial Settings (exclud ing Network Settings)]
All user settings except the following items will be erased and restored to the factory default settings.
Administrator account
Network settings
Time zone
Certificate
Secret key
[Initial Settings (including Network Settings)]
Initialize data including the above settings.
Connection to camera is disabled because the administrator account is initialized as well. Use this...](http://img.usermanuals.tech/thumb/14/1388/w64_network-camera-vbm50b-1478296441_d-64.png "Page 65
Camera Maintenance
5
65
You can batch restore default settings to multiple cameras.
[Initial Settings (exclud ing Network Settings)]
All user settings except the following items will be erased and restored to the factory default settings.
Administrator account
Network settings
Time zone
Certificate
Secret key
[Initial Settings (including Network Settings)]
Initialize data including the above settings.
Connection to camera is disabled because the administrator account is initialized as well. Use this...")
![Page 66
66
The operation logs recorded in a camera unit or memory card can be downloaded and saved as a text file.The [Browse For Folder] dialog box is displayed.
The message [The log file has been save d. Open the folder?] is displayed.
The following sub folder is created in the destination folder you selected.
log\YYYYMMDDHHMMSS
The downloaded file is saved with the following file name.
MAC address (XX-XX-XX-XX-XX-X X)_category_serial number.txt
Category
B:Camera Internal Memory
C:Memory Card
Note
The memory...](http://img.usermanuals.tech/thumb/14/1388/w64_network-camera-vbm50b-1478296441_d-65.png "Page 66
66
The operation logs recorded in a camera unit or memory card can be downloaded and saved as a text file.The [Browse For Folder] dialog box is displayed.
The message [The log file has been save d. Open the folder?] is displayed.
The following sub folder is created in the destination folder you selected.
log\YYYYMMDDHHMMSS
The downloaded file is saved with the following file name.
MAC address (XX-XX-XX-XX-XX-X X)_category_serial number.txt
Category
B:Camera Internal Memory
C:Memory Card
Note
The memory...")
![Page 70
70
The specified path is
unavailable.[Enable camera specification file] has been selected in the
[Environmental Settings] and an
invalid drive or folder was
specified as the camera specification file’s save location. Please
re-specify the camera specifi cation file save location.
Unable to write to the specified folder: . [Enable camera specification file] was selected in the
[Environmental Settings], however an invalid folder was specified
as the camera specification file’s save location....](http://img.usermanuals.tech/thumb/14/1388/w64_network-camera-vbm50b-1478296441_d-69.png "Page 70
70
The specified path is
unavailable.[Enable camera specification file] has been selected in the
[Environmental Settings] and an
invalid drive or folder was
specified as the camera specification file’s save location. Please
re-specify the camera specifi cation file save location.
Unable to write to the specified folder: . [Enable camera specification file] was selected in the
[Environmental Settings], however an invalid folder was specified
as the camera specification file’s save location....")
![Page 72
72
Before contacting the dealer or customer support center, check the following troubleshooting items.
If a message is displayed, check the details of the message and corresponding countermeasure in “Lists of Messages” on
page 68.
Troubleshooting
ProblemSolution
Camera Management Tool cannot be launched. The [Windows Firewall] function may be turned on. This tool
needs to be registered as a trusted program. For details on the
firewall settings, please refer to the camera’s “Operation Guide”.
If...](http://img.usermanuals.tech/thumb/14/1388/w64_network-camera-vbm50b-1478296441_d-71.png "Page 72
72
Before contacting the dealer or customer support center, check the following troubleshooting items.
If a message is displayed, check the details of the message and corresponding countermeasure in “Lists of Messages” on
page 68.
Troubleshooting
ProblemSolution
Camera Management Tool cannot be launched. The [Windows Firewall] function may be turned on. This tool
needs to be registered as a trusted program. For details on the
firewall settings, please refer to the camera’s “Operation Guide”.
If...")
Troubleshooting 6 71 Error Messages MessageDescription Firmware upgrade completed unsuccessfully. The cameras firmware might be corrupted. If you cannot access the camera after waiting about 30 minutes, please contact the product support. Even though about 30 minutes have passed, the restart for the firmware upgrade procedure did not finish. If you cannot access the camera even after the time displayed in the message has passed, check whether the camera is connected to the network properly, and then contact the customer support center. Failed to save the camera specification file. The length of the specified folder and file exceeds 260 characters. Make sure the length of the folder and file does not exceed 260 characters. Failed to load camera specification file. The format of the camera specification file is incorrect. Check the descriptions in the camera specification file. The length of the specified folder and file exceeds 260 characters. Make sure the length of the folder and file does not exceed 260 characters. Failed to change the camera settings. This message is displayed when camera settings could not be changed. Check the connection with the camera. Cannot start because one of the following tools is running: Firmware Upgrade Tool Backup Tool Restore Tool Memory Card Unmount Tool An attempt was made to launch this tool while another tool with a function equivalent to one of the fu nctions of this tool is running (Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory Card Unmount Tool). Close the other tool and then try launching this tool again. When using H.264(2) and selecting the maximum video size, set the frame rate for both H.264(1) and (2) to 15 fps or lower. A setting combination that cannot be used has been set. Check the details of the message and adjust the settings. If the frame rate is 1 fps, the I frame interval cannot be set to 0.5 seconds. Cannot be set because H.264 in [ADSR] is used. When using Video Record (upload/memory card) with H.264, set the bit rate to 3072 kbps or lower. When using Video Record (upload/memory card) with H.264, set the I frame interval to 1.5 seconds or less. Auto-setting of the NTP server is enabled in [Date and Time]. Either DHCP or DHCPv6 is not enabled in [Network]. Select [Camera] and change the Day/Night mode to “Day Mode” or “Night Mode”. “Day/Night” cannot be set to “Auto”, because “Switch Day/Night” is set in [Event]. The specified path is too long: When downloading logs, length of the specified folder and file is more than 260 characters. Make sure to keep the length of the folder and file less than 260 characters. Failed to save the log files of one or more cameras. Check the camera list. Some camera(s) failed when completing log download (when download has been executed with multiple cameras, the message is displayed if any of them fail). Check the connection with the camera. Application could not be started (tool name). Failed to st art the tool selected in the [Tools] menu. Check the connection to the camera. Only the camera angle setting tool wi ll start, but you will not be able to set angles. Check the connection and retry operation. Camera cannot be detected. Please confirm network setting s and restart the tool. IPv6 must be enabled when configuring the camera’s network. This is a message displayed when cameras with duplicated IPv4 address are detected in an IPv6 -disabled network environment. Enable IPv6 for both the camera and computer, restart the tool, then click again. Does not match the encryption password used at backup. The encryption password specified up on restoration is different from the one set at backup time. Make sure the encryption password is correct.
72 Before contacting the dealer or customer support center, check the following troubleshooting items. If a message is displayed, check the details of the message and corresponding countermeasure in “Lists of Messages” on page 68. Troubleshooting ProblemSolution Camera Management Tool cannot be launched. The [Windows Firewall] function may be turned on. This tool needs to be registered as a trusted program. For details on the firewall settings, please refer to the camera’s “Operation Guide”. If an attempt was made to launch this tool while another tool with a function equivalent to one of the functions of this tool is running (Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory Card Unmount Tool), close the other tool. If this tool is already running, another instance of this tool cannot be launched. A camera cannot be detected. Check the connection with the camera. If the camera is successfully connected, turn the power of the camera off and then back on. If a camera in the same network segment is not detected, click again. A camera that does not exist on the same network segment cannot be detected. Add the camera manually (P. 46). Cameras with a different IPv4 address network segment can be detected within the same router if an IPv6 link local address is assigned for both the camera and the computer. To assign an IPv6 link local address, the IPv6 settings must be enabled on both the camera and the computer. When enabling the IPv6 settings on the computer, enable IPv6 in the network settings of Windows, and then restart this tool. An unsupported camera cannot be detected (P. 11). The Admin Tools, Setting Page, or Viewer for the selected camera cannot be launched. Check whether the camera certificate is installed or not. When using Internet Explorer 9 or greater, add the camera as a trusted site (P. 33). Authentication with the camera failed. If the admi nistrator password is changed, the administrator information needs to be set for each camera (P. 24). The camera is not displayed in the camera list. If a detected camera is deleted from the camera list, it will not be displayed in the camera list even if the connection with that camera is successful. Perform a camera search by clicking to display it again. Software update, setting backup, or setting restore terminated abnormally, and [Connection Status] does not recover from [Not connectable]. Restart the camera (P. 64).
73 6 Troubleshooting A Add .................................................................... 17 Admin Required ................................................. 20 Admin Tools ....................................................... 35 Administrator Account ................................. 18 , 29 Administrator Name ..................................... 18 , 29 Administrator Password ............................... 18, 29 Advanced Camera Settings ............................... 50 Load from a camera .................................... 50 Load from a file ............................................ 52 Save to a camera ........................................ 50 Save to a file ................................................ 51 Authentication Information ................................. 25 B Back Up Setting Values ..................................... 59 Basic Camera Settings Admin Account ............................................ 29 Camera ........................................................ 31 Date and Time ............................................. 30 Network ....................................................... 27 Video ........................................................... 32 Basic Settings .................................................... 26 C Camera .............................................................. 31 Basic Settings .............................................. 26 Checking Status .......................................... 19 Detect a Single Camera .............................. 46 Detect Multiple Cameras ............................. 47 Removing from a Camera List ..................... 23 Restart ......................................................... 64 Restore the Camera to the Initial Settings ... 65 Search ......................................................... 16 Camera Angle Setting Tool ................................ 35 Camera List ............................................ 15 , 19, 21 Items to Display ........................................... 22 Search in the Camera List ........................... 21 Camera Specification File .................................. 37 Configuration ............................................... 40 Drag and drop the camera specification file 43 Import When This Tool Starts ...................... 43 Load from a file ............................................ 43 Save Using the Menu .................................. 39 Save When Exiting the Tool ......................... 38 Common Authentication Information .................. 24 Component names ............................................. 14 D Date and Time .................................................... 30 Detect ................................................................. 16 Displaying Thumbnails ....................................... 20 Downloading Logs ............................................. 66 E Edit Advanced Camera Settings ........................ 52 Camera Specification File ............................ 40 Environmental Settings ...................................... 43 F Filter ................................................................... 21 I Import a Configuration File ................................. 49 Installation .......................................................... 12 IPv4 address ...................................................... 27 Specify Range ............................................. 28 Specify Wildcard ......................................... 28 L Launching .......................................................... 14 M Memory Card Operations ................................... 63 Messages Error Messages ........................................... 71 Warning Messages ...................................... 68 Mount ................................................................. 63 N Network .............................................................. 27 R Restart ................................................................ 64 Restore the Camera to the Initial Settings .......... 65 Restoring Settings .............................................. 61 S Setting Page ....................................................... 33 Index
74 Specify Range .................................................... 28 Specify Wildcard ................................................ 28 SSL/Port Number ............................................... 20 Supported Cameras ........................................... 11 System Requirements ........................................ 11 T Toolbar ............................................................... 14 Tools ................................................................... 35 Trusted Site ........................................................ 33 U Unmount ............................................................. 63 Update the Firmware ......................................... 56 Update the Mobile Camera Viewer .................... 58 Update the Software .......................................... 56 V Video .................................................................. 32 Viewer ................................................................ 34