Canon network camera VBC500VD User Manual

5-5
Troubleshooting
Appendix
Video is not displayed
z If you want to improve the video quality, refer to Setting the Image Size, Quality, Frame 
Rate, On-Screen Display of Date and Time, etc. (Video) (  P. 1-18) in Chapter 1 Detailed 
Settings to change the settings to adjust the quality. 
z Up to 30 viewers can access the camera at the same time. If this limit has been exceeded, 
video is not displayed and a message appears. 
There is no audio
z If there is no audio, check the audio server  settings of...

5-6
Troubleshooting
You forgot your password
z You can initialize all settings of the camera, except for the date and time, using the reset 
switch (  P. 5-21). The Administrator password required for initialization is camera. Note, 
however, that network settings such as the IP  address and subnet mask will be initialized 
and must be set again. 
Data cannot be uploaded
z Check the upload destination in the [ Upload] menu, as well as the upload operation upon 
event in the [ Event] menu, to see if both...

5-7
Appendix
List of Log Messages
Log Messages on the VB-C500VD/VB-C500D
Log messages are classified into the following six types. 
„Application (camera) messages 
A030 Startup and shutdown of WebView Livescope Client [info]
A031 Transmitted video data size [info]
Category LevelCode Fault level
alert Error 5xx Hardware-level failure (S
ystem operations will 
stop) 
crit Error 4xx Software-level failure (Task operations will 
stop)
err Error 3xx Operational erro r (Operations will continue) 
warning...

5-8
List of Log MessagesA040 Cause of rebooting [info]
A101  Invalid user name [notice]
A102 Invalid password [notice]
A111 Invalid host [notice]
A330 Video input error [err]
 A350 Camera control system [err] Description  %1 %2 (A040)
%1 Date & time information (Wed Jun 30 21:49:08 1993 format) 
%2 Cause of rebooting (A4xx message) 
Meaning The camera was rebooted due to the cause of rebooting A4xx.
Description  user  not found (A101) Meaning The camera was accessed by an unauthorized user. 
Description...

5-9
List of Log Messages
Appendix
A450 Camera initialization failed [crit]
„Application (uploader) messages 
A004 Starting and stopping of uploader [info]
A120 Resolution of upload destination name failed [notice]
A121 Connection to upload destination failed [notice]
A122 Connection to upload destination failed [notice]
A130 Stream recording buffer recovered [notice] Description  camera initialization failed -  (A450)
Meaning  The camera control function has stopped because the camera 
control system...

5-10
List of Log MessagesA134 Invalid upload setting (FTP/HTTP mode) [notice]
A135 Invalid upload setting (FTP PORT/PASV mode) [notice]
A136  Invalid upload setting (HTTP no tification only/image mode) [notice]
A137  Invalid upload setting (E-m ail notification) [notice]
A138  Invalid upload setting (E-mail notif ication authentication mode) [notice]
A220 Video input warning detected [warning] Description  ftp/http mode invalid. 
uploader set  forcibly (A134)
Meaning  The upload mode setting is invalid....

5-11
List of Log Messages
Appendix
A230 Video input warning detected [warning]
A270 Upload image buffer overflowed [warning]
A271 E-mail communication buffer overflowed [warning]
A272 Upload communication buffer overflowed [warning]
A321 Video control command failed [err]
A420 Video input initialization failed [crit]Description  stream buffer overflowed (A230)
Meaning  The image buffer for stream recording overflowed and the 
application began discarding images. 
Description  %1 images are lost due to...

5-12
List of Log MessagesA421 Video control command failed [crit]
A422 Video input frozen [crit]
A423  Video input error detected [crit]
A470 Uploader initiali zation failed [crit]
„Application (audio server) messages 
B001 Starting and shutdown of audio server [info] Description  video%1 command error -  (A421)
%1 Video input number
Meaning  The video input function was stopped because issuance of an 
essential command to the video input system failed. 
Description video%1 stalled (A422) %1 Video input...

5-13
List of Log Messages
Appendix
B011 Audio client connected [info]
B012 Audio client closed [info]
B101 Error request received [notice]
B102 Client connection denied [notice]Description  [%1] %2 connected n=%3 (B011)
%1 Client type (send | recv)
%2 Client host IP address 
%3 Total number of clients 
Meaning  An audio client was connected. 
Description  [%1] %2 closed [%3] (B012) %1 Client type (send | recv)
%2 Client host IP address 
%3  Disconnection type (act ive | passive | sender)
Meaning  An...

5-14
List of Log MessagesB103 Client forcibly disconnected [notice]
B301 Audio sending device error [err]
B401 Audio device initialization failed [crit]
B402 Audio server initialization failed [crit] Description  %1 access denied[%2] (B103)
%1 Client host IP address 
%2 Denial type (41 | 48 | 4a)
Meaning  Connection was initially permitted, but the setting has subsequently 
been changed to prohibit access, thereby triggering a forced 
disconnection (the denial type
 is the same with B102). 
Description...