Canon Maxify Mb5020 User Guide

•In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your...

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not...

How to Update MP Drivers in Network Environment
Download the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection or
Use the printer with wired LAN connection  according to the connection method...

Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print and fax over network or scan from the computer.However, you cannot change the network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs...

About Errors/Messages Displayed
If an Error Occurs
A Message for Faxing Is Displayed on the Fax Standby Screen
A Message Is Displayed
1015
 

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors with...

A Message for Faxing Is Displayed on the Fax Standby Screen
If a message is displayed on the Fax standby screen, take the corresponding action described below.
MessageActionAuto redialThe machine is waiting to redial the recipient's number because the line was busy or the recipient did
not answer when you tried to send a document. Wait for the machine to automatically redial the
number. If you want to cancel automatic redialing, wait until the machine starts dialing the number,
then press the  Stop...

If the ink has already run out, we recommend that Do not print be selected for  Received
documents  in Auto print settings  under FAX settings  to store the received fax in the
machine's memory. After you replace the ink tank and select  Print for Received
documents  in Auto print settings , the fax stored in the machine's memory will be printed
automatically.
Auto print settings
•
Paper has run out:
Load the paper and tap  OK on the touch screen.
•
A different size of paper from that specified...

Document Stored in Machine's Memory
When sending a fax, resend it. If this message still appears, delete the faxes stored in the machine's
memory, divide the faxes for sending, and send them again.
When receiving a fax, have the sender resend the faxes.Awaiting
document
processing.•The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable.
The received faxes are stored in the machine's memory. Insert the...

A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the touch screen for some error ormessage. For details on errors with Support Codes, refer to 
Support Code List .
If a message is displayed on the touch screen, see below.
•
A Message Is Displayed on the touch screen
If a message is displayed on the computer, see below.
•
Error Regarding Automatic Duplex Printing Is Displayed
•
Error Regarding the Power...