Canon Imageformula Dr M140 User Guide

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Scanning with CapturePerfect
Scanning with CapturePerfect
This section describes procedures from launching CapturePerfect to 
selecting a scanner, as well as procedures for scanning with the [Scan 
batch to file] function.
See the “CapturePerfect Operating Guide” or help for details.
1From the Windows task bar, click [Start] and then select 
[All Programs].
Then click [CapturePerfect 3.1] followed by [CapturePerfect 3.1].
2Click [Select Scanner] in the [Scan] menu.
3Select [Canon DR-M140] and click [OK].
Hint
If [Canon DR-M140] does not appear, reinstall the scanner driver. 
(See p. 9)
4Set the default paper size and click [OK].
Hint
 The [Configure Device Settings] dialog box appears when 
selecting [Canon DR-M140] and clicking [OK] for the first time 
in the [Select Scanner] dialog box, and when [Settings] is 
clicked in the [Select Scanner] dialog box.
 These settings will apply when [Default] is clicked in the ISIS 
driver dialog box.
 For the TWAIN driver, the default size will be set to A4 and this 
cannot be modified.
5Click [Scanner Setting] in the [Scan] menu.
6Configure the scanning conditions. 
Refer to the User Manual for detailed information.
7Place the document. (See p. 27)
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8Click [Scan Batch to File] in the [Scan] menu.
9Configure the save destination, the name of the file to be 
saved and the file format, and then click [Save] to start 
scanning.
IMPORTANT
If you configure scanning conditions that consume a large 
amount of the computers memory, scanning may stop because 
of insufficient memory. If an error message appears due to 
insufficient memory while scanning is in progress, exit the 
application and try scanning again using different scanning 
condition settings.
10If the placed document is removed, the scan will be 
interrupted and the [Continue Scanning] dialog box 
appears. To continue scanning, add a document and click 
[Continue Scanning] To stop scanning, click [Cancel 
Scan].
11When scanning is finished, click [Exit] in the [File] menu.
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Daily Maintenance
Replacing Consumable Parts
The feed roller and retard roller are consumable parts.
The feed roller and retard roller wear with scanning. If the feed roller 
and retard roller are worn, documents may not feed correctly and 
paper jams and double feeds may occur.
When more than 200,000 pages have been fed (total number of pages 
fed by the scanner), a message prompting you to replace the rollers is 
displayed when the computer is started.
If this message begins to be displayed at startup, purchase an 
exchange roller kit and replace the worn parts with the consumable 
parts included in the kit (feed roller and retard roller). See p. 53 for 
details about the exchange roller kit.
Furthermore, the counter in the scanner that records the number of 
pages fed also needs to be reset when you replace the rollers. (See 
p. 46)
Opening and Closing the Upper Unit
1Open the document feed tray.
2Raise the OPEN lever, and open the upper unit.
Hint
The location of each of the consumable parts is shown below.
Feed Roller
Retard roller (inside 
the upper unit)
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3Close the upper unit by gently pushing down on the left 
and right sides. Push until it clicks into place to make 
sure that it is completely closed.
4Close the document feed tray.
Replacing the Retard Roller
1Unlock the roller cover and open it.
2Remove the retard roller.
3Install the new retard roller.
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4Press the roller cover to close it.
Replacing the Feed Roller
1Lower the securing lever for the feed roller forward.
2Slide the securing lever for the feed roller to the left.
3Remove the feed roller, detaching the left side first.
4Install the new feed roller, attaching the right side first.
5Slide the securing lever for the feed roller to the right.
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6Lower the securing lever for the feed roller until it clicks 
into place.
Resetting the counter
1Start Windows and log in as a user with administrator 
privileges.
2Click the Start button, and then click [All Programs], 
[Canon DR-M140], and [Canon imageFORMULA Utility].
imageFORMULA Utility starts.
3Click [Canon DR-M140 USB] and click [Properties].
Scanner properties are displayed.
4Click the [Maintenance] tab and then select [Reset].
The counter for [Current Rollers] resets.
5Click [OK] to close the scanner properties.
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Auto Power Off Setting
The scanner automatically turns off if 4 hours elapse without scanning 
or another operation being performed.
To disable this setting, follow the procedure below.
1Start Windows and log in as a user with administrator 
privileges.
2Click the Start button, and then click [All Programs], 
[Canon DR-M140], and [Canon imageFORMULA Utility].
imageFORMULA Utility starts.
3Click [Canon DR-M140 USB] and click [Properties].
Scanner properties are displayed.
4Click the [Maintenance] tab and then clear the [Turn off 
automatically after 4 hours] check box.
5Click [OK] to close the scanner properties.
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Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your 
local authorized Canon dealer.
Problem 1 The scanner will not turn on.
Solutions Confirm that the AC adapter is plugged firmly into a 
power outlet.
Problem 2 The scanner is not recognized.
Solutions (1) Confirm that the scanner is properly connected to 
the computer with a USB cable.
(2) Confirm that the scanner is turned on. See the 
previous problem (1) if the scanner does not turn 
on.
(3) The computer’s USB interface may not support the 
scanner. The scanner cannot be guaranteed to 
work with all USB interfaces.
(4) Confirm that the supplied USB cable is used to 
connect the scanner to the computer. The scanner 
cannot be guaranteed to work with all available 
USB cables.
(5) If the scanner is connected to the computer via a 
USB hub, try removing the hub and connecting 
directly to the computer.
Problem 3 Documents feed askew (scanned images are 
slanted).
Solutions (1) Align the document guides to fit the documents as 
closely as possible, and load the documents so that 
they feed straightly.
(2) Enable [Automatically straightens skewed image] 
(or [Deskew]) in the scanner driver settings.
(3) If many pages have been scanned since roller 
cleaning, clean the rollers. If documents still feed 
askew, roller replacement or other maintenance 
may be needed. See Chapter 7 Maintenance for 
roller replacement procedures.Problem 4 Both sides are not scanned even when the Duplex 
scanner driver setting is enabled.
Solutions In CaptureOnTouch and CapturePerfect, executing a 
job for which single-sided (simplex) scanning is 
registered will always result in simplex scanning, 
regardless of scanner driver settings.
To perform duplex scanning, either change the job 
setting or create another job for duplex scanning.
Problem 5 If white lines or streaks appear in scanned images.
Solutions Clean both sides of the scanner glass, and the rollers. 
If a sticky substance such as glue or correction fluid is 
found, carefully wipe with just enough pressure to clean 
the area where the lines appear. If the problem cannot 
be solved by cleaning, the internal glass may be 
scratched. Contact your local authorized Canon dealer.
Problem 6 Pages are missing.
Solutions When the scanner driver’s [Scanning Side] setting is 
[Skip Blank Page], documents with very little black may 
be unintentionally skipped. Click the [Setting] button 
and decrease the [Set the likelihood of skipping blank 
page] value, or select another scan mode setting such 
as [Simplex] or [Duplex]. If pages are skipped due to 
the document double feeding, see “Problem 7 
Documents jam (or double-feed)”.
Problem 7 Documents jam (or double-feed).
Solutions (1) If the roller has been installed correctly, clean it if 
necessary.
(2) Proper scanning may not be possible when 
document pages stick together due to static 
electricity. Fan the documents before you load 
them.
(3) Set the scanner to Non separation feeding mode, 
and manually feed the scanner one page at a time.
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Problem 8 Scanned images are saved in TIFF instead of JPEG 
format.
Solutions When documents are scanned with CapturePerfect 
while [Color Mode] is set to [Detect automatically] in the 
scanner driver, documents detected as black and white 
are automatically saved in TIFF format, even if the file 
type is specified as JPEG format. This occurs because 
JPEG format does not support black and white binary 
format images. If you want to save all images in JPEG 
format, change the scanning [Color Mode] to either [24-
bit Color] or [256-level Gray].
Problem 9 Each scanned image of a multi-page document is 
saved as a separate document.
Solutions • With CaptureOnTouch, you can scan multiple pages 
into one image file when TIFF or PDF file format is 
selected. To do this, select [File type], click the   
button, and select [Save all pages as one file] in the 
displayed dialog box.
 When you select [Scan Batch to File] from the [Scan] 
menu in CapturePerfect, a dialog box appears with a 
[Multi Page Settings] pull-down that allows you to 
select [Single Page]. If you select [Single Page] here, 
each page of a multi-page document is saved as a 
separate image file. To save multiple pages to a 
single image file, select [Multi Page (All Pages)].
Problem 10 All of the placed documents have been scanned, 
but the scanned image does not appear on the 
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is 
selected as the feeding method on the scanner drivers 
setting screen, a scanning operation will not continue 
after all of the documents are fed, as the scanner 
awaits additional documents to be fed. You can finish 
the operation and send the scanned images to the 
application by pressing the Stop button on the 
operating panel.Problem  11 Scanned images of multiple pages cannot be saved 
in a single JPEG or BMP (PICT) file.
Solutions Multiple scanned images cannot be saved in a single 
JPEG or BMP (PICT) file. Save the images in either 
multi-page TIFF or PDF format.
Problem 12 Memory becomes insufficient and scanning stops.
Solutions If you configure scanning conditions that use a large 
amount of the computers memory, scanning may stop 
because of insufficient memory. Although this depends 
on the computers memory size, the possibility of 
insufficient memory increases if any of the following 
scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. Legal) is specified as the 
[Page Size]. Alternatively, the page size is set to 
[Scanners Maximum].
 A high resolution (600dpi etc.) is specified for [Dots 
per inch].
If an error message appears due to insufficient memory 
while scanning is in progress, exit the application, 
change the scanning conditions (e.g. reduce the 
resolution or page size) and then try scanning again. In 
addition, the amount of memory used can be contained 
by turning off [Moire Reduction] and [Prevent Bleed 
Through/Remove Background] if they are set to on.
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Clearing Paper Jams and Skewed Documents
When paper jams and skewed documents are detected during 
scanning, the following error codes are displayed in the scanner’s 
display panel and scanning is interrupted.
When a paper jam or double feed occurs during scanning, use the 
following procedures to clear them.
CAUTION
Be careful when removing jammed paper. take care not to cut your 
hand on the edges of the paper.
1Remove the document.
2Raise the OPEN lever, and open the upper unit.
Hint
The “C” error code appears in the operating panel when the 
upper unit is open..
3Remove the jammed document.
Paper jam error code
Skew detection error code
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