Canon Imageclass Mf4770n User Guide

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Maintenance and Management
 Manage Using the Report and List Functions  
Print out reports or lists to view communication status, address book information, or 
settings, for monitoring the machine.
1 Press [  ] (Report).
2 Press [▲] or [▼] to highlight , and then press [OK].
3 Press [▲] or [▼] to highlight a report or list, and then press [OK].
Numbers that are registered in the address book (coded 
di
aling codes, one-touch keys, and groups) 
 Information about the machine and settings
 Fax communication history
4 Follow the on-screen instructions to print the report or list.
5 Press [  ] (Report) to close the screen.
• To set the report not to be printed automatically, If an error occurs while 
sending or receiving faxes, report is printed automatically. Confi rm the error 
code printed on the report and resolve the problem (
→p.101).
Job No.
Address
Name
Start Time
Call Length
Sheets
Result 0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
• To change when to print the send or receive result report, or 
communication management list, select <
Report Settings> at the step 
2 above. For details, see [ Basic Operation]  [Printing the Report 
Automatically ] in the e-Manual.
• Report and list printouts are limited to 10 pages.
 
						

							92
 Confi  gure Settings Using the Remote UI  
If the machine is connected to a network, you can monitor and confi gure the machine from 
the computer using the Remote UI.
1 Confi  gure the network settings for the machine (See the Starter Guide)
• 
Set the machine used on a TCP/IP network, and then connect the machine and a 
computer to a network router or hub.
2 Start the web browser, enter “http:///” in 
the address fi   led, and then press [Enter] key on your keyboard.
• 
Input Example: http://192.168.0.215/
 
3 Log on to the Remote UI.
 
[System Manager 
Mode] You can use and confi gure all features and settings of 
the Remo
te UI.
[End-User Mode] You can check device status, confi rm settings, and view 
jobs
. Y

ou can also enter a user name to handle jobs with 
a matching user name.
4 When the setting screen is disp layed, select the desired menu.
• 
For more details, see [Setting and Managing from Computer] in the e-Manual.
 
						

							93
Clear Jams  ………………………………………………\
…………… 94Clearing Document Jams in the Feeder……………………………… 95
Cl

earing Paper Jams Inside the Machine  …………………………… 96
Resolve a Displayed Message ………………………………………… 100
Resolv e a

n Error Code ………………………………………………\
… 101
Improve Output Quality ………………………………………………\
 102
Resolve a Problem  ………………………………………………\
…… 104
Troubleshooting
This chapter describes how to clear paper jams and off   ers solutions to 
problems you may be having.
 
						

							94
 Clear  Jams 
When  appears on the display, a paper jam has occurred in the feeder or 
inside the machine. To remove the jammed document or paper, follow the instructions on 
the display.
  Paper jam.
Press [  ] to
display steps.
WARNING
When removing jammed documents or paper:
Use caution to avoid paper cuts.
When removing jammed paper or in spec
 ting the inside of the machine:
Do not allow necklaces, bracelets, or other metal objects to touch the inside of the 
m a

chine, as this may result in burns or electrical shock.
CAUTION
If loose toner comes into contact with your skin or clothing:
Wash with cold water. Do not wash with warm water, as this will set the toner and 
cau

se it to stain your skin or clothing.
When removing jammed documents or paper:
If paper is jammed, remove it carefully so that no pieces of paper remain inside the 
mac
 hine according to the displayed message. Also, do not put your hand in an 
area other than indicated areas, as this may result in personal injuries or burns. 
IMPORTANTIMPORTANT
If the jammed paper is torn:
Remove all torn pieces to avoid further jams.
If repeated paper jams occur:
Do the following:
• Make sure that the following packing material is completely 
removed.
This part (a plastic part 
attached to the end of paper) 
is also a packing material. Be 
sure to remove it.
• Fan the paper stack and tap the edge on a fl at surface to align the 
paper before loading it into the machine.
• Make sure that the paper meets the requirements for use (→ p.22).
• Make sure that you have removed all scraps of paper from the inside 
of the machine.
 
						

							95
Tr o u b l e s h o o t i n g
 Clearing Document Jams in the Feeder
After removing any documents placed in the feeder, follow the procedure below to remove 
jammed documents.
MF4890dw
1 Open the feeder cover and lift the lock release lever.
 
2 Remove any jammed document by pulling it gently.
 
3 Hold the green grip, and then open the inner cover.
 
4 Remove any jammed document by pulling it gently.
 
5 Close the inner cover.
6 Replace the release lever and close the feeder cover.
7 Place documents in the feeder.
 
						

							96
MF4880dw/MF4770n
1 Open the feeder cover.
 
2 Remove any jammed document by pulling it gently.
 
3 Close the feeder cover.
4 Place documents in the feeder.
 Clearing Paper Jams Inside the Machine
Follow the procedure below to remove jammed paper.
1StepStepCheck and remove the jammed paper inside the machine. 
1 Lift the scanning platform, and then open the toner cover.
2 Remove the toner cartridge.
 
3 Remove any jammed paper by pulling it gently.
 
 
						

							97
Tr o u b l e s h o o t i n g
4 Push up the green colored part (A), and then pull the paper exit guide (B) 
to open.
 (B)
(A)
5 Remove any jammed paper by pulling it gently.
 
6 Lift the paper exit guide, and then fi  rmly close it.
• 
Ensure that each end of the paper exit guide is closed.
7 Gently pull any jammed paper downward from between the fi  xing unit 
(A) and roller (B) until the leading edge emerges from the machine.
 
(B)
(A)
8 When the leading edge emerges, hold both sides of the jammed paper 
and carefully pull it out.
 
 
						

							98
2StepStepCheck and remove the jammed paper in the paper cassette. 
1 Remove any jammed paper by pulling it gently.
 
2 Lift the dust cover, and then remove any paper loaded in the paper 
cassette.
 
3 Remove any jammed paper by pulling it gently.
 
4 Reload paper into the paper cassette, and then lower the dust cover.
 
						

							99
Tr o u b l e s h o o t i n g
 3StepCheck and remove the jammed paper in the rear cover.  
                        (MF4890dw/MF4880dw only)
1 Open the rear cover.
 
2 Remove any jammed paper by pulling it gently.
 
3 Close the rear cover.
4StepLower the scanning platform and restore to a printable condition.
1 Insert the toner cartridge.
2 Close the toner cover and lower the scanning platform. 
CAUTION
¢£¢£
¢£¢#£
Do not touch the fi   xing unit (A).
Touching the fi xing unit (A) may cause 
bu rn

s as it becomes very hot during 
use.
Do not touch the transfer roller (B).
Touching the transfer roller may 
damag
 e the machine.
 
						

							100
 Resolve a Displayed Message 
This section describes some of messages related to the toner, memory, and paper.
For more details about other messages, see [Tr o u b l e s h o o t i n g]  
[ Onscreen Messages ] in the e-Manual.
Message Action
 The toner cartridge needs to be replaced soon. Prepare the replacement toner cartridge 
(
→p.88).
 When the toner is evenly distributed inside the cartridge, it can be used for some time. If this 
mes
s

age does not disappear, replace the toner cartridge (
→p.88).
  If this message is displayed while receiving a fax, the incoming fax will be stored in the memory without being printed.
 Reports may not be printed, even if they are set to be printed automatically.

• If there are any jobs waiting to be sent or printed, wait until the jobs are complete. 
• Split the job into smaller subsets or reduce the scanning resolution and try to send them 
again (
→p.53).
• Print pages successfully scanned or cancel the job.
• Split the job into smaller subsets or change the < Original Type>. Change the document 
type in < Photo ->  . . .  ->  Te x t > order.
 The toner cartridge needs to be replaced soon. Prepare the replacement toner cartridge. If 
Ca
non ge
nuine toner cartridge is not used, this message can appear.
 We recommend Canon genuine toner cartridges as replacement toner cartridges.

• Change the < Paper Settings > to the size of the loaded paper (→p.26).
• When printing with the printer driver, verify that the paper size setting on the computer is 
correct. 

 Load paper same as the paper type displayed on the screen (→p.22).
 The toner cartridge is not inserted. Insert the toner cartridge.