Canon Digital Ixus 310 Hs User Guide

							
181
If you think there is a problem with the camera, first check the following. If the 
items below do not solve your problem, contact a Canon Customer Support 
Help Desk as listed on the included customer support list.
PowerYou pressed the ON/OFF button, but nothing happened.•Confirm that the battery is the correct type, and is not depleted  (p. 16).
• Confirm that the battery is properly inserted  (p. 18).
• Confirm that the memory card/battery cover is securely closed  (p. 18).
• If the battery terminals are dirty, battery performance will decrease. Clean the terminals 
with a cotton swab and re-insert the battery several times.
Battery is consumed quickly.•Battery performance decreases at low temperatures. Warm the battery, for example, by 
placing it in your pocket with the terminal cover on.
Lens will not retract.•Do not open the memory card/battery cover while the power is on. After closing the 
memory card/battery cover, turn the power on then back off  (p. 18).
TV OutputImage is distorted or not showing on TV  (p. 134).
ShootingCannot shoot.•When in Playback mode  (p. 22), press the shutter button halfway  (p. 24).Screen does not display properly in dark places  (p. 45).
Screen does not display properly while shooting.
Please note, the following will not be recorded in still images, but will be recorded in 
movies.
• When shooting under fluorescent or LED lighting, the screen may flicker, and a 
horizontal bar may appear.
A flashing  h appears on the screen and the shot cannot be taken even 
though the shutter button was pressed fully  (p. 27).
  appears when the shutter button is pressed halfway  (p. 54).
•Set the [IS mode] to [Continuous]  (p. 173).
• Set the flash to  h (p. 85) .
• Increase the ISO speed  (p. 88).
• Attach the camera to a tripod. Additionally, you should set the [IS Mode] to [Off] when 
shooting with a tripod  (p. 173).
Troubleshooting
 
						

							
Troubleshooting
182
Image is blurred.•Press the shutter button halfway to focus on the subject, then press fully to shoot 
(p. 24) .
• Shoot the subject within the focusing distance  (p. 201).
• Set the [AF-assist Beam] to [On]  (p. 171).
• Confirm that functions which you do not intend to use (macro, etc.) are not set.
• Shoot using the focus lock or AF lock  (pp. 96, 99) .
Even when you press the shutter bu tton halfway, the AF frame does not 
appear, and the camera does not focus.
• If you center on the light and dark contrasting area of the subject and push the shutter 
button halfway, or repeatedly push the shutter button halfway, the AF frame will appear 
and the camera will focus.
Subject is too dark.•Set the flash to  h (p. 85) .
• Correct the brightness with exposure compensation  (p. 85).
• Adjust the image with i-Contrast  (pp. 89, 149) .
• Use spot metering or AE Lock to shoot  (pp. 101, 102) .
Subject is too bright (overexposed).•Set the flash to  ! (p. 54) .
• Correct the brightness with exposure compensation  (p. 85).
• Use spot metering or AE Lock to shoot  (pp. 101, 102) .
• Reduce the light illuminating the subject.
Image is dark even though the flash fired  (p. 27).•Shoot within an appropriate distance for flash photography  (p. 85).
• Increase the ISO speed  (p. 88).
Image taken using the flash is too bright (overexposed).•Shoot within an appropriate distance for flash photography  (p. 85).
• Set the flash to  ! (p. 54) .
White dots appear on the image when shooting with the flash.•Light from the flash has reflected off dust particles or other objects in the air.Image appears rough or grainy.•Shoot with the ISO speed on a lower setting  (p. 88).
• Depending on the Shooting mode, when shooting in a high ISO speed the image may 
appear rough or grainy  (pp. 65, 66) .
Eyes appear red  (p. 104).•Set the [Red-Eye Lamp] to [On]  (p. 171). When shooting with the flash, the lamp (on the 
front of the camera) lights  (p. 42), and for approximately 1 second while the camera is 
reducing red-eye, it is not possible to shoot. It is more effective if the subject is looking 
directly at the lamp. Even better results can be obtained by increasing the lighting in 
indoor settings or approaching closer to the subject.
• Correct images with red-eye correction  (p. 150).
 
						

							
Troubleshooting
183
Recording images to the memory card takes a long time, or continuous 
shooting slows down.
• Perform a low-level format of the memory card in the camera  (p. 165).Cannot make settings for shooting functions or FUNC. menu.•The items in which settings can be made differ depending on the shooting mode. Refer 
to “Functions Available in Each Shooting Mode” and “Shooting Menu”  (pp. 192 – 197) .
Shooting MoviesCorrect shooting time does  not display, or stops.•Format the memory card in the camera, or use a memory card capable of recording at 
high speeds. Even when the shooting time does not display properly, the recorded 
video will be the length that it was actually shot  (pp. 23, 32) .
 appeared on the screen and shooting ended automatically.The camera’s internal memory was insufficient. Try one of the following:
•Perform a low-level format of the memory card in the camera  (p. 165).
• Change the image quality setting  (p. 116).
• Use a memory card capable of recording at high speeds  (p. 116).
Subject appears distorted.•The subject may appear distorted if it passes quickly in front of the camera while 
shooting.
PlaybackCannot play back images or movies.•If the file name or folder structure is changed on a computer, you may not be able to 
play back images or movies. Refer to the  Software Guide for information regarding 
folder structure or file names.
Playback stops, or audio cuts out.• Use a memory card that has had a low-level format performed on it with this camera 
(p. 165) .
• If you copy a movie to a memory card that reads slowly, playback may interrupt 
momentarily.
• Depending on its capabilities, when playing movies on a computer, frames may drop or 
the audio may cut out.
ScreenTouch operations do not work as expected.•Since the camera uses a pressure sensitive touch panel, try touching the screen slightly 
harder or use the toggle attached to the strap  (p. 14).
• Calibrate the touch panel  (p. 170).
 appears on the upper right of the screen.•You are touching the upper right part of the screen. Take your finger off the screen.
 
						

							
List of Messages That Appear on the Screen
184 Computer
Cannot transfer images to a computer.It may be possible to solve the problem when the camera is connected to a computer via 
cable by reducing the transfer speed.
•Turn off the camera. Keep the shutter button pressed fully and move the zoom lever 
toward  i, then press the  1 button. Now move the zoom lever toward  j. Touch [B] 
in the screen that appears, then touch it again.
Eye-Fi CardCannot transfer images  (p. 179).
If error messages appear on the screen, try one of the following solutions.No memory card•The memory card is not installed in the correct direction. Install the m\
emory card in the 
correct direction  (p. 18).
Memory card locked•The SD memory card, SDHC memory card, SDXC memory card or Eye-Fi card’s write 
protect tab is set to “LOCK”. Unlock the write protect tab  (p. 17).
Cannot record!•You attempted to shoot an image without a memory card. Install the memory card in the 
correct direction to shoot  (p. 18).
Memory card error  (p. 165)•If the same message appears even when a formatted memory card is installed in the 
correct direction, contact a Canon Customer Support Help Desk  (p. 18).
Insufficient space on card•There is not enough free space on the memory card to shoot  (pp. 25, 31 , 53 , 83 , 111)  
or edit images  (pp. 145 – 150) . Erase the images  (pp. 30, 139)  to open space for new 
images, or insert an empty memory card  (p. 17).
Touch AF unavailable•Touch AF cannot be used in your current Shooting mode  (p. 192).
• You are touching the upper right part of the screen  (p. 13). Only touch the location 
where you want to use Touch AF.
Touch AF canceled• The camera could no longer recognize the subject you selected using Touch AF  (p. 98).
List of Messages That Appear on the 
Screen
 
						

							
List of Messages That Appear on the Screen
185
Change the battery pack. (p. 17)
No Image.
• There are no images recorded on the memory card that can be displayed.Protected!  (p. 137)
Unidentified Image/Incompatible J PEG/Image too large./Cannot play back 
AVI/RAW 
• Unsupported images, or images with corrupted data cannot be displayed.
• Images manipulated on a computer, that have had their file name changed, or have 
been taken with a different camera may not display.
Cannot magnify!/Cannot play back this content in Smart Shuffle/Cannot 
rotate/Cannot modify image/Cannot re gister this image!/Cannot modify/
Cannot assign to category/Unselectable image.
• Incompatible images cannot be magnified  (p. 127), played back in Smart Shuffle 
(p. 130) , tagged as favorites  (p. 141), rotated  (p. 144), edited  (pp. 145  – 150) , 
registered to the start-up screen  (p. 166), categorized  (p. 143), or added to a print list 
(p. 159) .
• Grouped images cannot be processed  (p. 80).
• Images manipulated on a computer, that have had their file name changed, or have 
been taken with a different camera may not be magnified, played back in Smart Shuffle, 
tagged as favorites, rotated, edited, registered to the start-up screen, categorized, or 
added to a print list.
• Movies cannot be magnified  (p. 127), played back in Smart Shuffle  (p. 130), edited 
(pp. 145  – 150) , added to a print list  (p. 159), or registered to the start-up screen 
(p. 166) .
Exceeded selection limit•You chose more than 998 images in print settings. Choose less than 998 images 
(p. 161) .
• Print settings could not be saved correctly. Reduce the number of selected images and 
try again  (p. 161).
• You chose 501 or more images in Protect  (p. 137), Erase (p. 139), Favorites  (p. 141), 
My Category  (p. 143) or Print Settings  (p. 159).
Communication error•Images could not be transferred to the computer or printed due to the la\
rge amount of 
images (approx. 1000) stored on the memory card. Use a commercially available USB 
card reader to transfer the images. Insert the memory card into the printer’s card slot to 
print.
Naming error!•The folder or image could not be created because there is an image with the same file 
name as the folder or image that the camera is attempting to create, or the highest 
possible file number has already been reached. In the  3 menu, change [File 
Numbering] to [Auto Reset]  (p. 167) or format the memory card  (p. 23).
 
						

							
List of Messages That Appear on the Screen
186
Lens Error•This error can occur if you hold the lens while it is in motion or when using it in a location 
with excessive dust or sand in the air.
• If this error message continues to appear, contact a Canon Customer Support Help 
Desk as there may be a problem with the lens.
A camera error was detected (Error number)•If an error code appears directly after taking a picture, the shot may not have been 
recorded. Check the image in Playback mode.
• If this error code reappears, note the Error number (Exx) and contact a Canon 
Customer Support Help Desk as there may be a problem with the camera.
File Error•Photos from other cameras or images that have been altered using computer software 
may not be printable.
Print error•Check the paper size settings. If this message appears when the settings are correct, 
turn the printer off and back on, then make the settings again.
Ink absorber full•Contact a Canon Customer Support Help Desk for an ink absorber replacement.
 
						

							
187
Shooting (Information Display)
* : Standard,  : Held verticallyWhen shooting, the camera detects if it is held vertically or horizontally, and adjusts 
settings accordingly for the best shot. It also detects orientation during playback, so you 
can hold the camera in either orientation and it will automatically rotate images for correct 
viewing.
This function may not operate correctly when the camera is pointed straight up or down.
Information Displayed on the Screen
Shooting Mode  (p. 192), 
Scene Icon  (p. 188)
Camera Orientation*
White Balance  (p. 86)
My Colors  (p. 92)
Drive Mode  (p. 91)
Exposure Compensation 
Amount  (p. 85)
Camera Shake Warning 
(p. 26)
FUNC. (Function)  (p. 46)
Battery Charge Indicator 
(p. 16)
Compression (Image 
Quality)  (p. 60) / 
Recording Pixels  (pp. 60, 
116)
Eye-Fi Connection 
Status  (p. 179) Recordable Shots 
(p. 61)
Image Quality (Movies) 
(p. 116)
AF Frame  (p. 95)
Remaining Time  (p. 116)
Spot AE Point Frame 
(p. 101)
Focusing Range  (p. 94), 
AF Lock  (p. 99)
Digital Zoom Magnification 
(p. 55) / Digital Tele-
converter  (p. 56)
Shooting Movies  (p. 31)
Flash Mode  (pp. 54, 85)
Red-Eye Correction 
(p. 150)
Self-Timer  (pp. 58, 59)
Date Stamp  (p. 57) DISP. (Display) 
(p. 44)
ND Filter  (p. 27)
Grid Lines  (p. 172)
AE Lock  (p. 102), FE 
Lock  (p. 102)
Shutter Speed  (p. 108)
Aperture Value  (p. 109)
Metering Method  (p. 101) 
i-Contrast  (p. 89)
ISO Speed  (p. 88)
Super Slow Motion Movie 
Shooting Time  (p. 114)
Zoom Bar  (p. 26)
Blink Detection  (p. 105)
Image Stabilizer  (p. 173)
Time Zone  (p. 169)
 
						

							
Information Displayed on the Screen
188
Scene Icons
In A  mode, the camera displays an icon for the scene it has determined 
and then automatically focuses and selects the optimum settings for subject 
brightness and color.
* Appears when the scene is dark and the camera is attached to a tripod.
SubjectPeopleNon-Human SubjectsIcon 
Background  Color
Background
When 
MovingWith 
Strong  Facial 
ShadowsWhen 
MovingWhen 
Close
Bright
Gray
Backlit—
Including 
Blue Skies
Light Blue
Backlit—
Sunsets— — Orange
Spotlights
Dark Blue
Dark
When 
Using 
Tripod*— *—
 
						

							
Information Displayed on the Screen
189
Playback (Detailed Information Display)
Index Display (p. 120)
My Category  (p. 143)
Movies  (p. 33), High- 
speed Burst  (p. 80), 
Shooting Mode  (p. 192)
ISO Speed  (p. 88), 
Playback Speed 
(Movies)  (p. 114)
ND Filter  (p. 27)
White Balance  (p. 86)
Histogram  (p. 45)
Recording Pixels  (pp. 60, 
116) , MOV (Movies)
FUNC. (Function)  (p. 46)
Print List  (p. 159)
Eye-Fi Transfer 
Complete  (p. 179)
Battery Charge Indicator 
(p. 16) Metering Method 
(p. 101)
Folder Number – File 
Number  (p. 167)
Displayed image 
number / Total number of 
images
No Information Display 
(p. 44)
Shutter Speed (Still 
Images)  (p. 108), Image 
Quality / Frame Rate 
(Movies)  (p. 116)
Aperture Value  (p. 109)
Exposure Compensation 
Amount  (p. 85)
Flash  (p. 85)
Focusing Range  (p. 94)
i-Contrast  (pp. 89, 149) File Size 
(pp. 61, 116)
DISP. (Display)  (p. 44)
Compression (Image 
Quality)  (p. 60)
Group Playback  (p. 128), 
Image Editing  (pp. 145 – 
150)
Protect  (p. 137)
Favorites  (p. 141)
My Colors  (pp. 92, 148)
Red-Eye Correction 
(p. 150)
Shooting Date and Time 
(p. 20)
Still Images: Recording 
Pixels  (p. 60)
Movies: Movie Length 
(p. 116)
 
						

							
Information Displayed on the Screen
190 Summary of Movie Control Panel in “Viewing Movies” 
(p. 33)
* Displays the frame approx. 4 sec. before or after the current frame.Exit
Touch to display the volume panel, then touch 
op to adjust the volume.
When the volume is set to 0,   will appear.
Playback
Skip backward* (Continues to skip backward if you keep touching the screen.)
Previous frame (Slow rewind if you touch and hold the icon.)
Next frame (Slow advance if you touch and hold the icon.)
Skip forward* (Continues to skip forward if you keep touching the screen.)
Edit  (p. 117)
•You can skip forward or backward if you lightly tap the camera  (p. 29) 
while viewing a movie (Active Display).
• Touch the scroll bar, or drag it left or right to change the displayed frame.
*