Canon cinema EOS C500 PL User Manual

							181
Displaying the Status Screens
[Media] Status Screen
NOTES
• Depending on the recording media, the total space di splayed on the screen may differ from the nominal 
capacity listed on the CF card or SD card.
[4K/2K/MXF 1/2] Status Screen (  mode, 4K and 2K modes only) 
1 6 4
7
8 5
9
10
11
2
3
1CF card A
2CF card B
3 SD card
4 Total space on CF card A
5 Used space on CF card A
6 Available recording time on CF card A 7 Approximate used space on CF card A
8 Total space on SD card
9 Used space on SD card
10 Available number of shots on SD card
11 Approximate used space on SD card
2
3
45
6
7
1
1 3G-SDI terminal output status (
A41)
2 MON. terminal output status ( A147)
3 MON. terminal LUT output ( A148)
4 MON. terminal output resolution ( A147) 5 MON. terminal resizing method (
A147)
6 MON. terminal scan mode ( A147)
7 MON. 1 terminal peaking gain ( A80) 
						

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182
[4K/2K/MXF 2/2] (  mode) / [Video] (  mode) Status Screen 
* Appears in   mode only.
[Metadata 1/2] Status Screen ( mode only)
[Metadata 2/2] Status Screen ( mode only)
2
3
45
6*
8*
7*
1
1 HDMI OUT terminal status
2 HD/SD SDI terminal output status and scan mode 
(A 149)
3 SYNC OUT terminal outp ut status and scan 
mode ( A150) 4 HD/SD onscreen displays (
A151)
5 SD output resizing method ( A150)
6 MXF clip bit rate/resolution* ( A64)
7 MXF clip frame rate* ( A65)
8 MXF clip resizing method* ( A63)
2
1
3
4
5
1 User memo file name ( A97)
2 Clip title
3 Camera operator 4 Filming location
5 Clip description
2
1
3
1Country code (
A170)
2 Organization code 3User code 
						

							183
Displaying the Status Screens
[Battery/Hour Meter] Status Screen
[/  Data 1/3] Status Screen 
( mode only)
1
2
3
4
5
1 Remaining recording time
2 Remaining battery level indicator
3 Battery life indicator 4 Total operation time (
A177)
5 Operation time since using [Reset Hour Meter] 
(A 177)
1
3
2
5
6
7
8
4 9
1 Custom picture file name (
A114)
2Gamma ( A117)
3 Master pedestal ( A118)
4 Master black RGB levels ( A118)
5 Black gamma settings (level, range and point)  (A 118) 6 Knee settings (slope, point and saturation) (
A119)
7 Skin detail settings (hue, chroma, area and  Ylevel) ( A120)
8 Selective NR settings (hue, chroma, area and  Ylevel) ( A120)
9Low key saturation ( A119) 
						

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184
[/  Data 2/3] Status Screen ( mode only)
[/  Data 3/3] Status Screen ( mode only)
1
3
2
5
6
7
4
1 Sharpness settings (level, horizontal detail 
frequency, horizontal/vertical detail balance, and 
limit) ( A119)
2 Sharpness settings (select, knee aperture gain  and slope) ( A119)
3 Level depend settings (level, slope and offset)  (A 120) 4 Coring settings (level, offset, curve and depth) 
(A 119)
5Noise reduction ( A120)
6 Color matrix settings  (select, gain and phase) 
( A 121)
7 Color matrix settings ( A121)
1
3
2
5
6
4
7
8
1 White balance RGB gain (A121)
2 Color correction ( A121)
3 Area A settings (phase, chroma, area and Y level)  (A 121)
4 Area A revision settings (level and phase) 
(A 121) 5 Area B settings (phase, chroma, area and Y level) 
(A 121)
6 Area B revision settings (level and phase)  (A 121)
7 Setup level and press ( A122)
8 Clip at 100% ( A122) 
						

							185
Troubleshooting
Troubleshooting
If you have a problem with your camera, refer to this section. Consult a Canon Service Center if the problem 
persists.
Power source
The camera will not turn on or it turns off by itself.- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Shortly after turning it on, the camera turns off on its own. - You are using a DC coupler or a battery pack that is not compatible for use with this camera. Use a recommended battery pack ( A200).
Cannot charge the battery pack. - The temperature of the battery pack is outside the charging range. If the battery pack’s temperature is below 0 °C (32 °F), warm it before charging it; if it is above 40 °C ( 104 °F), let the battery pack cool down before charging it.
- Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F).
- The battery pack is faulty. Replace the battery pack.
The battery pack is exhausted extremely quickly even at normal temperatures. - Check the [Battery/Hour Meter] status screen ( A183) to see whether the battery pack is at the end of its service life. 
If so, buy a new battery pack.
Recording
The camera’s controls are not responsive/disabled
- The plug being connected into the GRIP terminal may not be correctly connected. Make sure the plug is firmly inserted all the way into the GRIP terminal.
- When the  Q switch is set to  C, all buttons except for the START/STOP button are locked* and cannot be 
operated. Set the  Q switch to CAMERA.
*If the [w Other Functions]  > [Custom Function]  > [C  START/STOP] setting is on, the START/STOP button will also be 
locked.
Pressing the START/STOP button will not start recording.
-Set [4K/2K/MXF Setup]  > [3GI-SDI Output] to [On] to enable output from the 3G-SDI or MON. terminals.
-Set [4K/2K/MXF Setup] >  [Rec Command] to [On] to enable the external recorder to be operated using the camera’s 
START/STOP button.
- The camera is in lens exchange mode. Press the LENS EXCHANGE button to exit the mode.
The point where the START/STOP button was pressed does not match the beginning/end of the recording. - There is a slight interval between pressing the START/STOP button and the actual start/end of recording. This is not a malfunction.
The camera will not focus. - The viewfinder is not adjusted. Use the dioptric adjustment dial to make the proper adjustment ( A36). 
- The lens is dirty. Clean the lens with a soft lens-cleaning cloth.
When a subject flits across in front of the lens, the image appears slightly bent. - This is a phenomenon typical of CMOS image sensors. When a subject crosses very quickly in front of the camera, the image may seem slightly warped. This is not a malfunction.
Bright red, green or blue dots appear on the screen. - The camera’s CMOS sensor is a delicate piece of precision engineering. Direct exposure of the sensor to ion rays or other types of cosmic radiation may affect it and this may rarely appear as bright colored dots on the screen. This is the nature of 
CMOS image sensors and does not represent a malfunction. Adjusting the black balance ( A48) may help solve the problem.
- The effects of the damage may be more noticeable when the camera is used in places subject to high temperatures,  when a high ISO speed or gain level is used and when slow shutter speeds are used.
Changing between recording ( ÜREC) and record pause (STBY) takes longer than usual.
- When the CF card contains a large number of clips, some  operations may take longer than usual. Save your clips 
( A 154) and initialize the CF card ( A45). Alternatively, replace the CF card.
The camera cannot record to a CF card properly. - This may occur as recordings are made and deleted over time. Save your clips ( A154) and initialize the CF card ( A45). 
						

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186
The camera becomes hot during use.- The camera may become hot while shooting. This is not a malfunction.
- The camera’s internal temperature will rise if the cooling fan filter under the MON./3G-SDI terminal cover has clogged. Replace the filter ( A197). 
The built-in ND filter is stuck and does not change. - The electronic motor that drives the ND filter may not be working correctly. As an emergency measure, you can operate the ND filter manually ( A198). Eventually, consult a Canon Service Center.
Playing Back MXF Clips
Cannot delete a clip.
- You cannot delete clips with an  $ mark. Remove the  $ mark ( A134) to delete the clip.
Deleting clips takes longer than usual. - When the CF card contains a large number of clips, some operations may take longer than usual. Save your clips (A 154) and initialize the CF card ( A45).
Cannot delete a photo. - The photo is protected. Remove the protection ( A163).
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
Cannot copy clips. - There is not enough available space on the CF card being copied to or the CF card already contains the maximum number of clips (999 clips). Delete some clips ( A136) to free some space or replace the CF card.
Indicators and Onscreen Displays
ì  appears in red on the screen.
- Battery pack is exhausted. Replace or charge the battery pack.
í  appears on the screen.
- The camera cannot communicate with the battery pack attached so the remaining battery time cannot be displayed.
The tally lamp does not illuminate. - Set [Other Functions]  > [Tally Lamp] to [On].
The tally lamp flashes quickly.   (4 flashes per second) - The battery pack is exhausted. Replace or charge the battery pack.
- There is not enough available space on the CF card. Delete some clips ( A136) to free some space or replace the CF 
card.
- A system error has occurred. Turn off the camera and back on again. If this does not solve the problem, consult a  Canon Service Center.
The tally lamp flashes slowly.   (1 flash per second) - The combined available space on both CF cards is low. Replace the CF card that is not being recorded onto.
2  or  3 appears in red on the screen.
- There is not enough available space on the CF card. Delete some clips ( A136) to free some space or replace the CF 
card.
*  appears in red on the screen.
- An SD card error occurred. Turn off the camera. Remove and reinsert the SD card. Initialize the SD card if the display  does not change back to normal.
- The SD card is full. Replace the SD card or delete some photos ( A162) to free some space on the SD card.
Even after stopping recording, the CF 2/CF 3 access indicator stays illuminated in red.
- The clip is being recorded. This is not a malfunction.
 appears in yellow on the screen.
- The camera’s internal temperature has reached a predetermined level. You can continue using the camera. 
						

							187
Troubleshooting
 appears in red on the screen.
- The camera’s internal temperature has risen while   appeared in yellow on the screen.
- If [Other Functions]  > [Fan] is set to [On], turn off the camera and wait until the temperature has lowered.
- In   mode, when [Other Functions]  > [Fan] is set to [Automatic] and the cooling fan is deactivated while you are 
shooting, the cooling fan will start automatically (  appears on the screen). 
- The camera’s internal temperature will rise if the cooling  fan filter under the MON./3G-SDI terminal cover has clogged. 
Replace the filter ( A197). 
 appears on the screen.
- The camera and lens cannot communicate normally.
Picture and Sound
Screen displays turn on and off repeatedly. - The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camera does not operate properly. - Disconnect the power source and reconnect it after a short time. If the problem still persists, perform one of the following actions.
• Disconnect the power source and press the RESET button. This resets all the camera’s settings to default values 
except for custom picture settings and the hour meter.
• Use the [Other Functions]  > [Reset] >  [All Settings] function. This resets all the camera’s settings to default values 
except for the hour meter.
Video noise appears on screen. - Keep a distance between the camera and devices that emit  strong electromagnetic fields such as near powerful 
magnets and motors, MRI machines or high-voltage power lines. 
Horizontal bands appear on the screen. - This is a phenomenon typical of CMOS image sensors when recording under some types of fluorescent, mercury or sodium lamps. This is not a malfunction. You may be able to reduce the symptoms by setting the shutter mode to 
[Speed] and the shutter speed to a value matching the fr equency of the local electrical system: 1/50* or 1/100 for 
50 Hz systems, 1/60 or 1/120 for 60 Hz systems.
* May not be available depending on the frame rate.
Audio cannot be recorded.
- An external microphone connected to the XLR terminal requires phantom power. Set the XLR terminal switch to MIC+48V ( A93).
- The camera’s MIC terminal is given priority over the XLR terminals. To record audio from the XLR terminals, be sure not  to connect any microphones to the MIC terminal.
Audio is recorded at an extremely low level. - When using the XLR terminals: The AUDIO LEVEL switch is set to M, and the recording level is set too low. When using the MIC terminal: [Audio Setup]  > [Audio Input]  > [MIC Mode] is set to [Manual] and the [MIC Level] setting is too 
low. Check the audio level meter on the screen or rear panel and adjust the audio level correctly ( A94, 95).
- The microphone attenuator is on. Tu rn off the microphone attenuator (A95, 96).
Sound is distorted or is recorded at lower levels. - When recording near loud sounds (such as fireworks, show s or concerts), sound may become distorted or it may not 
be recorded at the actual levels. Activate the microphone attenuator ( A95, 96), or adjust the audio recording level 
manually.
Recording Media and Accessories
Cannot insert the recording media.
- The CF card or SD card you are trying to insert is not facing the correct direction. Turn it over and insert it.
Cannot record on the CF card. - A compatible CF card must be used ( A43).
- Initialize the CF card ( A45) when you use it with the camera for the first time.
- The CF card is full or it already contains the maximum number of clips (999 clips). Delete some clips ( A136) to free 
some space or replace the CF card. 
						

							Troubleshooting
188
Cannot record on the SD card.- Initialize the SD card ( A45) when you use it with the camera for the first time.
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
- The SD card is full. Delete some photos ( A162) to free some space or replace the SD card.
- The folder and file numbers have reached their maximum value. Set the [Other Functions]  > [Photo Numbering] 
setting to [Reset] and insert a new SD card.
Recording to and playing back from a CF card is slow. - This may occur as video is recorded/deleted over time. Save your clips ( A154) and initialize the CF card ( A45).
The optional RC-V100 Remote Controller or commercially available remote control does not work. - Make sure that the [Other Settings]  > [REMOTE Term.] setting is set to [RC-V100] when using the optional RC-V100 
Remote Controller or [Standard] when using a commercially available remote control. 
- When [Camera Setup]  > [CINEMA Locked] is set to [On] or a custom picture file is not selected, custom picture 
settings cannot be adjusted using the RC-V100. Set [CINEMA Locked] to [Off] or select a custom picture file ([C1] to 
[C9]) ( A114).
- Turn off the camera, reconnect the remote controller and then turn the camera back on again.
Connections with External Devices
Video is not recorded on an external recorder.
- Make sure the camera is connected to the external recorder correctly (A 41).
- Check the external recorder’s instruction manual to make sure that the external recorder is set to receive the signal  being output by the camera. 
Video noise appears on a nearby TV screen. - When using the camera in a room where a TV is located, keep a distance between the compact power adapter and the power or antenna cables of the TV.
Playback looks fine on the camera but there is no image on the external monitor. - The camera is not connected correctly to the external monitor. Make sure you are using the correct connection (A 146).
- The video input on the external monitor is not set to the video terminal to which you connected the camera. Select the  correct video input.
The camera is connected using a commercially available HDMI cable, but there is no picture or sound from the 
external monitor. - Disconnect the HDMI cable and then restore the connection or turn the camera off and then on again.
List of Messages
Refer to this section if a message appears on the screen . The messages in this section appear in alphabetical 
order. For error messages related to the optional WFT-E6 Wireless File Transmitter refer to the 
Tr o u b l e s h o o t i n g 
section of the ‘WFT-E6 Wireless File Transmitter - Guide for Canon Camcorders’ ( A34).
Accessing CF A/CF B   Do not remove
- You opened the CF card slot cover while the camera was accessing the CF card. Close the CF card slot cover.
Camera  Q Lens communication error. Clean the lens’s contacts and reattach the lens.
- The camera cannot communicate with the lens. Remove the lens while making sure that dust does not accumulate on  the lens or enter the camera. Then, wipe the lens mount and lens contacts with a soft cloth.
Cannot acquire battery information - Battery information can be displayed only for batteries bearing the Intelligent System mark.
Cannot communicate with the battery pack.   Continue using this battery pack? - You attached a battery pack that does not bear the Intelligent System mark.
- If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camera or battery pack. Consult a Canon Service Center.
Cannot play back - The file control information is corrupted or there was a decoder error. Turn off the camera and back on again. If this does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot 
be read by the Canon XF Utility software or associated plugins. 
						

							189
Troubleshooting
Cannot record- Cannot record on a CF card. The file control information is corrupted or there was an encoder error. Turn off the camera and back on again. Then, remove the CF card being us ed and reinsert it. Alternatively, replace the CF card. If 
this does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF  cards or clips with corrupt file control information cannot 
be read by the Canon XF Utility software or associated plugins.
Cannot switch CF card slots - The SLOT SELECT button was pressed while the camera is r ecording. Wait until recording is finished to change the 
selected CF card slot. 
CF A/CF B Buffer overflow. Recording was stopped. - The data transfer rate was too high for the CF card in use and the recording was stopped. Use a recommended card (A 43).
CF A/CF B Cannot restore - Could not recover data on the CF card. Save your clips ( A154) and initialize the CF card ( A45).
CF A/CF B error - The CF card cannot be recognized or cannot be accessed. Check that the CF card is inserted correctly and not malfunctioning. 
CF A/CF B Management data is not supported and will be deleted - This message may appear if you insert into the camera a CF card that was initialized by a Canon professional camcorder. Check the contents of the CF card.
CF A/CF B Management file error   Cannot record - Cannot record because the camera cannot write to the file control information. This may occur if the files on the CF card were accessed using another device. Save your clips ( A154) and initialize the CF card ( A45).
• During double slot recording, both “CF A” and “CF B” will appear in the message.
CF A/CF B Media full - If either “CF A” or “CF B” appears in the message: CF card A  or CF card B is full so recording will not start. Switch to 
the CF card in the other CF card slot to record.
- If both “CF A” and “CF B” appear in the message: CF card A and CF card B are full. Delete some clips ( A136) to free 
some space or replace a CF card.
CF A/CF B Media is almost full - The amount of available space on CF card A and CF card B combined is low. Replace the CF card that is not selected.
CF A/CF B Media is not supported - CF cards that are less than 512 MB or not UDMA-compati ble cannot be used with the camera. Use a recommended 
CF card ( A43).
CF A/CF B Number of clips already at maximum - The CF card selected for recording already contains the maximum number of clips (999 clips). Replace the CF card or use the CF card in the other CF card slot.
- Because both CF cards reached the maximum number of clips, double slot recording is not available.
• During double slot recording, both “CF A” and “CF B” will appear in the message.
CF A/CF B Operation canceled. - The file control information is corrupted or there was an encoder error. Turn off the camera and back on again. Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the problem, 
consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF  cards or clips with corrupt file control information cannot 
be read by the Canon XF Utility software or associated plugins.
CF A/CF B Reached the recording limit for one clip. Recording was stopped. - When recording a single clip for an extended period of time, the clip will be split into smaller video files every 2 GB (or 1 GB when recording in slow motion). This message will appear when the number of smaller video files reaches 99.
CF A/CF B Using a card that supports UDMA mode 4 or higher is recommended - The CF card’s UDMA mode is lower than UDMA4. We recommend using a CF card that with a UDMA mode of at least UDMA4.
CF A JCF B / CF B JCF A Switched
- This message appears when you use the SLOT SELECT button to switch the CF card slot in use or recording  continued from one CF card to the other.
CF A JCF B / CF B JCF A Will switch in a moment
- The CF card is almost full so recording will continue on the other CF card in approximately 1 minute. 
						

							Troubleshooting
190
CF card slot cover is open.- The CF card slot cover was open when the camera was switched to or turned on in   mode. Close the cover.
Change the battery pack - The battery pack is exhausted. Replace or charge the battery pack.
%  / $  Mark Error
- Could not add a  % mark or  $ mark. If the message appears in   mode, try adding the mark again. If that does 
not work, add the mark in   mode. If the message appears in   mode, turn off the camera and then back 
on. Then, try to add the mark again.
Check the data on CF A/CF B   Initializing the card is also recommended - The CF card cannot be used for any of the following reasons.• A problem has occurred with the CF card.
• The camera cannot read the CF card’s data.
• The CF card was initialized using a computer.
• The CF card has been partitioned. 
- Save your clips ( A154) and initialize the CF card ( A45).
Check the SD card - The SD card cannot be accessed. Check that the SD card is inserted correctly and not malfunctioning.
- Due to an SD card error, photos cannot be taken or viewed. Remove and then reinsert the SD card or use a different SD card.
Data on CF A/CF B needs recovering   Attempt to recover? - If data on the CF card is corrupted, such as when the power suddenly turned off while recording, the data must be recovered. When this message appears, select [OK] and press SET.
Fan error - The cooling fan may not be working properly. Consult a Canon Service Center.
File name error - The folder and file numbers have reached their maximum value. Set [Other Functions] 
> [Photo Numbering] to 
[Reset] and delete all the photos on the SD card ( A162) or initialize it ( A45).
Invalid operation - The following operations cannot be performed.
• Adding a shot mark to a clip that already has a shot mark or to a clip in frame recording mode or interval recording mode.
•Adding an $  mark to clip that already has an  $ mark or adding a  % mark to a clip that already has a  % mark.
• In   mode, immediately reviewing a recording made in a special recording mode.
• Pressing the START/STOP button when there is no CF card in the camera during MXF mode.
No clips - There are no clips on the CF card to play back. Clips must be recorded ( A51) in order to play them back.
No photos - There are no photos on the SD card to play back. Photos must be taken ( A159) in order to view them. 
No Shot Marks - This message appears if shot marks in a clip were deleted from the [Shot Mark] index screen. Press the INDEX button to return to the clip index screen.
Number of Shot Marks at maximum - The shot mark could not be added because the clip already contains 100 shot marks (  and #  marks combined). You 
must delete shot marks ( A139) before adding any more.
Please open the MON./3G-SDI terminal cover - The camera cannot enter 4K or 2K mode when the MON./3G-SDI terminal cover is closed. Open the cover.
Recorded at 24.00 Hz   Check the data on CF A/CF B   Initializing the card is also recommended. - The CF card contains 24.00 Hz recordings. To record on this CF card, save your clips ( A154) and initialize the CF card 
( A 45). To play back the recordings on the CF card, set [4K/2K/MXF Setup]  > [System Frequency] to [24.00 Hz].
Recorded at 59.94 Hz/50.00 Hz   Check the data on CF A/CF B   Initializing the card is also recommended - The CF card contains clips that were recorded using a system frequency other than the one currently used by the camera. To record on this CF card, save your clips ( A154) and initialize the CF card ( A45). To play back the 
recordings on the CF card, set [4K/2K/MXF Setup]  > [System Frequency] to [59.94 Hz] or [50.00 Hz] as necessary, so 
the camera matches the CF card.
SD card error - You inserted a MultiMedia Card (MMC) into the camera. Use a recommended SD card ( A43).