Brother Laserprinter Hl 1030 1240 1250 User Guide

							CHAPTER 3  MAINTENANCE
3-15
!Caution
Use water or neutral detergents for cleaning.  Cleaning with volatile liquids such as
thinners or benzene will damage the surface of the printer.




 

  3.Wipe dirt and dust away from the printer exterior with the damp cloth and allow the
printer to dry completely before turning the power on again.




 

  4.Plug in the power cord. 
						

							3-16
Cleaning the printer interior and Drum Unit
2Note
Clean the printer interior and the drum unit using information in the following
instructions.  This is also shown in the instructional video on the supplied CD-ROM .




 

  1.Turn off the power switch and unplug the power cord.
 Warning
· 
· ·  · There are high voltage electrodes inside the printer. Before cleaning the
printer, make sure you have turned off the power switch and unplugged
the power cord from the outlet.
Fig. 3-19  Turning off the switch and unplugging




 

  2.Open the front cover of the printer.




 

  3.Take the drum unit assembly out of the printer and put it to one side. 
						

							CHAPTER 3  MAINTENANCE
3-17
 
Warning
After you have just used the printer, some internal parts of the printer are
extremely hot. When you open the front cover of the printer, never touch the
shaded parts shown in the following illustration.
     
      High Temperature     High Temperature
  Front view Rear view
Fig. 3-20  Inside the printer




 

  4.Gently wipe the scanner window with a soft dry cloth.
                
Fig. 3-21  Cleaning the scanner window
!Caution
· Do not touch the scanner window with your fingers.
· Do not wipe the scanner window with cleaning alcohol  (isophorol).
· Handle the drum unit carefully as it contains toner.  If toner scatters and your
hands or cloths get dirty, wipe or wash it off with water immediately.
2Note
It is recommended to put the drum unit on a piece of disposable paper or cloth in
case of accidental toner spill or scatter.
 Scanner Window 
						

							3-18
*  5.Clean the primary corona wire inside the drum unit by gently sliding the tab to the
right hand end and left hand end several times.
Fig. 3-22  Cleaning the primary corona wire
*  6.Return the tab to the home position (s
 mark position) before reinstalling the drum
unit assembly into the printer.
!Caution
Be sure to position the tab at the home position, or printed pages may have vertical
stripes.
*  7.Install the drum unit assembly into the printer.
See the section “How to replace the Drum unit” earlier in this Chapter.
*  8.Close the front cover.
*  9.Plug in the power cord and turn on the power switch.
Home Position (s
) 
						

							CHAPTER 4 TROUBLESHOOTING
4-1
CHAPTER 4  
TROUBLESHOOTING
Identifying your problem
First, check the following:
· The power plug is connected correctly and the printer is turned on.
· All of the protective parts have been removed.
· The toner cartridge and drum unit are installed correctly.
· The Front Cover is fully closed.
· Paper is inserted correctly into the paper cassette.
· The interface cable is securely connected between the printer and computer.
· The correct driver for the printer is installed and selected.
· The PC is set up to connect to the correct printer port.
Printer does not print
If you did not solve your problem with  the above checks,  please find your problem in the
following list and refer to the section listed.
· 
· ·  · Printer LED is blinkingGo to ‘Control Panel Indications’ on page 4-2
· 
· ·  · Status Monitor Error
Message appearsGo to ‘Error messages in the Status Monitor’
on page 4-6
· 
· ·  · Printed Error MessageGo to ‘Error Messages printouts’ on page 4-8
· 
· ·  · Paper HandlingGo to ‘Paper Handling’ on page 4-10, or
‘PAPER JAMS and how to clear them’ on
page 4-11
· 
· ·  · OthersGo to ‘Others’ on page 4-16.
Pages are printed, however there are problems with:-
· 
· ·  · Print qualityGo to ‘Improving the print quality’ on page 4-
18
· 
· ·  · Printout is incorrectGo to ‘How to Print correctly’ on page 4-24 
						

							4-2
Control Panel Indications
Operator calls and how to clear them
The LED indications as shown in the table below are used in the illustrations in this
chapter.
mLED is Off
LED is Blinking

LED is On
If a recoverable error occurs, the printer indicates an ‘operator call’ by the LED
indications as shown in the table below.
Identify the error from the table below and take the corrective action described for
each indication to correct it.  The printer automatically recovers from most errors,
but you may also need to reset the printer with the panel button as described below.
For example, the following are the indications when the toner is low.
Ready
Alarm Paper
Toner
Data
Drum
Fig.  4-1   LED indications caused by toner low 
						

							CHAPTER 4 TROUBLESHOOTING
4-3
LED Error Action
Ready
Alarm Paper
Toner
Data
Drum
Paper jam
No paper
MisfeedClear the paper jam by referring to the
next section “PAPER JAMS and how
to clear them”.  Press the panel button
if the printer does not automatically
resume printing.
Load paper into the printer referring to
Chapter 1 and press the panel button.
Reinstall the paper and press the panel
button.
Ready
Alarm Paper
Toner
Data
Drum
(every 5 seconds)Toner low Indicates that the toner cartridge is
nearly empty. Purchase a new toner
cartridge and have it ready for when
Toner Empty status is indicated.
Alarm
Ready
AlarmPaper
Toner
Data
Drum
Toner emptyReplace the toner cartridge with a new
one referring to Chapter 3.
Ready
Alarm Paper
Toner
Data
Drum
Cover open
Other errorsIf the error is not cleared even after
closing the printer, open and close the
front cover again.
The error indication can be printed out
or shown on your PC screen. 
						

							4-4
Service call indications
If an unrecoverable error occurs, the printer will indicate the need for a service call
by illuminating all the LEDs and then the following combination of LEDs
alternately:
For example, the following are the indications when a Fuser malfunction error
occurs.
Ready
Alarm Paper
Toner
Data
Drum
Ready
Alarm Paper
Toner
Data
Drum
Fig. 4-2  LED indications caused by a fuser malfunction error
Service Call Fuser
malfunctionLaser BD
malfunctionScanner
malfunctionROM error
Drummm
Ready
mm
Alarm
mmm
Data
mmmm
Service Call D-RAM
errorService A Service B Engine
Interface
error
Drummm
Ready
mm
Alarmm
Data
mmm
Service Call NV-RAM
errorMain motor
malfunctionCPU runtime
error
Drumm
Ready
m
Alarm
Data 
						

							CHAPTER 4 TROUBLESHOOTING
4-5
If you see any of these service call indication s, turn off the power switch, wait a few
seconds, then turn it on and try to print again.
If you cannot clear the error and see the same service call indication after  turning on
the printer, consult your dealer or our authorized service representative. Please note
the indication and report the error status and problem  by referring to the above table.
2Note
Ensure that the front cover is fully closed before reporting a Service call. 
						

							4-6
Error messages in the Status Monitor
The Status Monitor will report problems with the printer as defined in the following
table. Take the corrective actions for the error message the Status Monitor reports.
Error message Action
COVER OPEN
· Close the front cover of the printer.
NO PAPER or
MISFEED· The paper cassette may be out of paper or not properly
installed.  If it is empty, load a new stack of paper into the
paper cassette.
· If there is paper in the paper cassette, make sure it is straight.
If the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack
over and put it back into the paper cassette.
· Reduce the amount of paper in the paper cassette, then try
again.
· Make sure that  you use paper that meets Brother’s
recommended paper specifications.  See “What kind of paper
can I use” in Chapter 1.
PAPER JAM
· Refer to ‘PAPER JAMS and how clear them’.
TONER LOW
· Purchase a new toner cartridge and have it ready for when the
Toner Empty status is indicated.
TONER EMPTY
· Refer to ‘How to replace the Toner cartridge’ in Chapter 3 or
view the instructional video on the CD-ROM.
PRINT OVERRUN
· Press the panel button to print the data remaining in the
printer.
· If this does not clear the error, reduce the complexity of your
document or reduce the print resolution.
(For HL-1250 Only)
· Expand the printer memory by adding a commercially
available SIMM.  Refer to ‘How to add extra Memory’ in
Chapter 2. Set page protection to ON by using the supplied
Windows driver or RPC program.
· Change the following settings in the supplied Windows driver
and try again.  The best combination of settings below will
vary depending on your document.
Graphics Mode
True Type
TM mode
Use Printer True TypeTM Fonts