Brother Laserprinter Color Hl 3450cn User Guide

 CHAPTER 7 TROUBLE SHOOTING 
7-13 
   PAPER JAM IN THE PAPER CASSETTE 
 
JAM A1  
 
 Or 
JAM A2  
 
 Or 
JAM A3  
 
 
If a paper jam occurs inside the Paper Cassette, follow these steps:   
1.  Pull out the Paper Cassette. 
2.  Remove the jammed 
paper. 
 
Fig. 7-4 
3.  Re-install the Paper Cassette. 
4.  Open the Rear Access Cover and check that there is no more 
jammed paper inside. 
 
! Caution 
Do not remove the upper Paper Cassette while printing from the optional 
lower Paper Cassette.  This will...

CHAPTER 7 TROUBLE SHOOTING 
7-14 
 
How to Clear a Paper Jam in the Duplex Unit 
    
   PAPER JAM IN THE DUPLEX COVER TOP  
        ASSEMBLY 
 
JAM B 
 
 
If a paper jam occurs in the Duplex Cover Top Assembly, follow these 
steps:   
1.  Open the Duplex Cover Top Assembly. 
 
2.  If you see a jammed piece of 
paper through the viewing 
window, push the paper down 
and then remove the jammed 
paper. 
 
Fig. 7-5 
    
     

 CHAPTER 7 TROUBLE SHOOTING 
7-15 
   PAPER JAM IN THE LOWER ASSEMBLY OF THE  
        DUPLEX UNIT 
 
JAM C 
 
 
If a paper jam occurs in the Lower Assembly, follow these steps:   
1.  Open the Duplex Lower Cover. 
If you find a jammed piece of 
paper, remove it. 
 
Fig. 7-6 
2.  If you cannot find the jammed 
paper, open the Inside Unit by 
holding the handles and pulling 
it toward the rear.  If you find a 
jammed piece of paper, 
remove it. 
 
Fig. 7-7  

CHAPTER 7 TROUBLE SHOOTING 
7-16 
 
3.  If you cannot still find the 
jammed paper, open the cover 
of the Inside Unit and remove 
the jammed paper.  
Fig. 7-8 
4.  Close the Cover of the Inside Unit, the Inside Unit and the Duplex 
Lower Cover. 
 
     

 CHAPTER 7 TROUBLE SHOOTING 
7-17 
   PAPER JAM IN THE FUSING UNIT WITH THE     
       DUPLEX UNIT INSTALLED 
When the following message appears on the LCD with the Duplex Unit 
installed, follow the steps below to remove the jammed paper.   
JAM E1  
 
 Or 
JAM E2  
 
 
1.  Open the Duplex Lower Cover. 
 
Fig. 7-9 
2.  Open the Inside Unit of the 
Duplex Unit. 
 
Fig. 7-10  

CHAPTER 7 TROUBLE SHOOTING 
7-18 
 
 
3.  Open the Rear Access Cover 
of the printer. 
 
Fig. 7-11 
4.  Open the Duplex Cover Top 
Assembly. 
 
Fig. 7-12 
5.  Open the Top Cover of the printer, and then set the Pressure 
Release Levers of the Fusing Unit to the OPEN position.  
    
Fig. 7-13  

 CHAPTER 7 TROUBLE SHOOTING 
7-19 
 
6.  With all the covers and units 
open, remove the jammed 
paper.  Access and remove the 
jammed paper from the Rear 
Access Cover. 
 
Fig. 7-14 
7.  Set the Pressure Release 
Levers of the Fusing Unit to the 
SET position, and then close 
the Top Cover. 
Fig. 7-15 
8.  Close the Duplex Cover Top Assembly. 
9.  Close the Rear Access Cover of the printer. 
10. Close the Inside Unit and the Duplex Lower Cover of the Duplex 
Unit. 
    
     

CHAPTER 7 TROUBLE SHOOTING 
7-20 
 
   
Q Q
   
& &
   
A A
   
Occasionally you may encounter a difficulty with your HL-3450CN printer. 
This section contains frequently asked questions and the answers. Find 
your question below, and then follow the recommended steps. You can 
correct most problems yourself.  
S S
SE E
E
T T
T
T T
T
I I
I
N N
N
G G
G
   
 U U
UP P
P
   
 
T T
T
H H
H
E E
E
   
 P P
PR R
R
I I
I
N N
N
T T
T
E E
E
R R
R
   
 H H
HA A
A
R R
R
D D
D
W W
W
A A
A
R R
R
E E
E   
 
Question...

 CHAPTER 7 TROUBLE SHOOTING 
7-21 
S S
SE E
E
T T
T
T T
T
I I
I
N N
N
G G
G
   
 U U
UP P
P
   
 
T T
T
H H
H
E E
E
   
 P P
PR R
R
I I
I
N N
N
T T
T
E E
E
R R
R
   
    
 
Question Recommendation 
I cannot print from my 
application software.  Make sure that the supplied Windows printer driver is 
installed correctly and selected in your application 
software. 
I cannot print the entire 
page.  Check that the size of paper in the feeder is the same 
as the paper size you selected in your application...

CHAPTER 7 TROUBLE SHOOTING 
7-22 
 
   
 P P
PA A
A
P P
P
E E
E
R R
R
   
 H H
HA A
A
N N
N
D D
D
L L
L
I I
I
N N
N
G G
G   
 
Question Recommendation 
The printer does not 
load paper.  Check to see if the Alarm LED is on. If so, the 
Paper Cassette may be out of paper or not properly 
installed. If it is empty, load a new stack of paper 
into the Paper Cassette. 
 If there is paper in the Paper Cassette, make sure 
that it is straight. If the paper is curled, you should 
straighten it before...