Brother Hl 5350dn User Manual
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Troubleshooting 131 7 Black toner marks across the page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 101. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 94. „Make sure that you use paper that meets our specifications. See About paper on page 6. „If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See Clean the drum unit as follows: on page 130. „Do not use paper that has clips or staples because they will scratch the surface of the drum. „If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. Black lines down the page Printed pages have toner stains down the page.„Clean the primary corona wire inside the drum unit by sliding the blue tab. See Cleaning the corona wire on page 112. „Make sure the primary corona wire cleaner is at the home position (a). „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 101. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 94. „The fuser unit may be smudged. Call your dealer or Brother Customer Service. White lines down the page„Make sure that a torn piece of paper is not inside the printer covering the scanner window. „Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer on page 107. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 94. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 101. Page skewed„Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 11. „If you are using the multi-purpose tray, see Printing on plain paper, bond paper or transparencies from the MP tray on page 16. „The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 11. „Check the paper type and quality. See About paper on page 6. Examples of poor print qualityRecommendation
Troubleshooting 132 7 Curled or wavy„Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper on page 6. „If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Wrinkles or creases„Make sure that the paper is loaded properly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 11. „Check the paper type and quality. See About paper on page 6. „Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. Envelope Creases1) Open the back cover. 2) Pull the blue lever until the mark (c) reaches beside the mark ( ) as shown below. 3) Resend the print job. Note When you have finished printing, open the back cover and reset the two blue levers back to their original position. Examples of poor print qualityRecommendation
Troubleshooting 133 7 Poor Fixing„Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position. „Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Advanced tab on page 39 (For Windows ® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows ®) or Print Settings on page 58 (For Macintosh ®). If this selection does not provide enough improvement, select Thicker Paper in Media Type settings. Examples of poor print qualityRecommendation
Troubleshooting 134 7 Curled„Lift up the Face-down Output Tray Support Flap 2 (Support Flap 2) (1). „Choose Reduce Paper Curl mode in the printer driver. See Improve Print Output in Advanced tab on page 39 (For Windows ® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows ®) or Print Settings on page 58 (For Macintosh ®). „Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, switch the Anti-Curl Lever as follows: 1) Open the back cover. 2) Lift the lever (1) and slide the lever (2) in the direction of the arrow. Examples of poor print qualityRecommendation 1 2 1
Troubleshooting 135 7 Solving print problems7 ProblemRecommendation The printer prints unexpectedly or it prints garbage data.„Make sure that the printer cable is not too long. We recommend that you use a parallel or USB cable that is no longer than 2 meters (6.5 feet). „Make sure that the printer cable is not damaged or broken. „If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. „Make sure that you have chosen the correct printer driver with ‘Set as Default Printer’. „Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. „Turn off the Status Monitor. The printer cannot print full pages of a document. An error message MEMORY FULL appears.„Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. (See Control panel buttons on page 83.) „Reduce the complexity of your document or cut the print resolution. „Add more memory. (See Installing extra memory on page 90.) The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.„Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Control panel buttons on page 83. „Reduce the complexity of your document or cut the print resolution. „Add more memory. See Installing extra memory on page 90. „Set page protection to Auto by using the supplied Windows ® driver. „Change the following settings in the supplied Windows ® driver and try again. The best combination of these settings will vary depending on your document: „Graphics 1 „TrueType Mode1 „Use Printer TrueType® Fonts 1Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings.... The headers or footers appear when the document displays on the screen but they do not show up when it is printed.„Adjust the top and bottom margins of your document.
Troubleshooting 136 7 Network problems (For HL-5350DN and HL-5370DW)7 For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Click Documentation on the menu screen. The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the Start button, All Programs 1, your printer, and then User’s Guide. You can also view the manuals in PDF format by accessing the Brother Solutions Center (http://solutions.brother.com/ ). 1Programs for Windows® 2000 users Other problems7 For Macintosh® with USB7 ProblemRecommendation The printer cannot print. The ‘There was an error writing to LPT1: (or BRUSB) for the printer’ error message is displayed on your computer.„Make sure that the printer cable is not damaged or broken. „Make sure the printer is turned on and that no error LEDs are lit on the printer. „If you have an interface-switching device, make sure that you chose the correct printer. ProblemRecommendation The printer does not appear in Printer Setup Utility (Mac OS ® X 10.3 and 10.4) or Print & Fax in System Preferences (Mac OS ® X10.5).„Make sure that the printer is turned on. „Make sure that the USB interface cable is connected directly to the Macintosh ®. „Make sure the printer driver is installed correctly. Unable to print from the application.„Make sure that the supplied Macintosh ® printer driver is installed and that it is chosen with Printer Setup Utility (Mac OS ® X 10.3 and 10.4) or Print & Fax in System Preferences.
Troubleshooting 137 7 BR-Script 37 ProblemRecommendation The print speed slows down. Add optional memory. (See Installing extra memory on page 90.) The printer cannot print EPS data that includes binary.You need the following settings to print EPS data: 1) For Windows Vista ®: Click Start button, Control Panel, Hardware and Sound, and then Printers. For Windows ® XP and Windows Server® 2003/2008: Click Start button, and select Printers and Faxes windows. For Windows ® 2000: Click Start button, and select Settings and then Printers. 2) Right-click the Brother HL-XXXX BR_Script3 series icon and select Properties. 3) From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol.
138 A A AppendixA Printer specifications0 Engine0 1The printing speed may change depending on the type of document you print. 2Print speed may be slower when the printer is connected by wireless LAN. 3From standard paper tray. 4If you use the high quality 1200 dpi setting (1200 x 1200 dpi) the print speed will be slower. AppendixA ModelHL-5340DHL-5350DNHL-5370DW TechnologyElectrophotographic Print speed 12 (A4 size/ Letter size)Standard (A4/Letter) Up to 30 ppm (A4 size)3, Up to 32 ppm (Letter size)3 Auto Duplex (A4/Letter) Up to 13 sides per minute (6.5 sheets per minute) (A4 size) Up to 14 sides per minute (7 sheets per minute) (Letter size) First print timeLess than 8.5 sec Resolution Windows ® 2000/XP/ XP Professional x64 Edition, Windows Vista ®, Windows Server ® 2003/ Windows Server ® 2003 x64 Edition/ Windows Server ® 20081200 dpi 4 HQ1200 600 dpi 300 dpi DOS 600 dpi Mac OS ® X 10.3.9 or greater 1200 dpi4 HQ1200 600 dpi 300 dpi Linux ®1200 dpi4 HQ1200 600 dpi 300 dpi
Appendix 139 A Controller0 1Wireless and wired network cannot be used at the same time. 2See the Network Users Guide locator on the CD-ROM for details on the supported network protocols. 3Brother original Windows® and Macintosh® utility for printer and print server management. Install from the supplied CD-ROM. 4Brother original Windows® utility for printer and print server management. Download from http://solutions.brother.com/. 5Server based management utility. Download from http://solutions.brother.com/. 6Printer and print server management through Web Based Management (web browser). 7PostScript® 3™ language emulation. 8Code39, Interleaved 2 of 5, FIM (US-PostNet), Post Net (US-PostNet), EAN-8, EAN-13, UPC-A, UPC-E, Codabar, ISBN (EAN), ISBN (UPC-E), Code128 (set A, set B, set C), EAN-128 (set A, set B, set C) ModelHL-5340DHL-5350DNHL-5370DW Processor300MHz MemoryStandard 16 MB 32 MB Option 1 SO-DIMM (144pin) slot (64, 128, 256, 512MB); expandable up to 528 MB1 SO-DIMM (144pin) slot (64, 128, 256, 512MB); expandable up to 544 MB Interface 1Standard IEEE 1284 Parallel, Hi- Speed USB2.0IEEE 1284 Parallel, Hi- Speed USB2.0, 10/100BASE-TX EthernetIEEE 1284 Parallel, Hi- Speed USB2.0, 10/100BASE-TX Ethernet, Wireless LAN IEEE 802.11b/g Network ConnectivityProtocols N/A TCP/IP (Standard 10/100BASE-TX Ethernet) 2 Management toolN/A BRAdmin Light3 BRAdmin Professional 34 Web BRAdmin5 Web Based Management6 Emulation PCL6, BR-Script37, IBM ProPriner XL, EPSON FX-850 Resident fontsPCL 66 scalable fonts, 12 bitmap fonts, 13 bar codes 8 PostScript® 3™66 fonts
Appendix 140 A Software0 1For the latest driver updates, visit http://solutions.brother.com/. 2Download the printer driver for Linux® from http://solutions.brother.com/. 3Depending on Linux® distributions, the driver may not be available. 4The Driver Deployment Wizard automates the installation of printers in a peer-to-peer network (Windows® only). Control panel0 Paper handling0 1Calculated with 80 g/m2 (20 lb) paper ModelHL-5340DHL-5350DNHL-5370DW Printer driverWindows ®1PCL driver for Windows® 2000 Professional, Windows® XP Home Edition, Windows® XP Professional Edition, Windows ® XP professional x64 Edition, Windows Server® 2003, Windows Server ® 2003 x64 Edition, Windows Vista®, Windows Server® 2008 BR-Script 3 (PPD file for Windows ® 2000 Professional, Windows® XP Home Edition, Windows ® XP Professional Edition, Windows® XP professional x64 Edition, Windows Server ® 2003, Windows Server® 2003 x64 Edition, Windows Vista®, Windows Server® 2008) Macintosh ® 1Macintosh Printer Driver for Mac OS® X 10.3.9 or greater BR-Script 3 (PPD file) for Mac OS ® X 10.3.9 or greater Linux ®23Linux driver for CUPS printing system (x86, x64 environment) Linux driver for LPD/LPRng printing system (x86, x64 environment) UtilitiesN/A Driver Deployment Wizard 4 ModelHL-5340DHL-5350DNHL-5370DN LED5 LEDs: Back Cover, Toner, Drum, Paper and Status Button2 buttons: Job Cancel and Go ModelHL-5340DHL-5350DNHL-5370DW Paper Input 1 Multi-purpose tray 50 sheets Paper tray (Standard) 250 sheets Lower tray (Option) 250 sheets Paper Output 1 Face-down 150 sheets Face-up 1 sheet DuplexManual Duplex Yes Automatic Duplex Yes