Brother Hl 5350dn User Manual

Routine Maintenance
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eWipe the two paper pick-up rollers (1) inside the printer. 
fPut the paper tray back in the printer. 
gMake sure that you have turned off the power switch, and then connect the power cord and interface 
cable to the printer.
hPlug in the power cord and turn on the power switch of the printer.
1
 

Routine Maintenance
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6
Cleaning the corona wires6
Cleaning the corona wire6
If you have print quality problems, clean the corona wire as follows:
aPress the front cover release button and then open the front cover.
bTake out the drum unit and toner cartridge assembly.
 

Routine Maintenance
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6
IMPORTANT
 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
cClean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left 
to right several times.
Note Be sure to return the tab to the home position...

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7
Troubleshooting7
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/
.
Identifying your problem7
First, check the following:7
„The AC power cord is connected properly and the printer is turned on.
„All of the protective parts have been removed.
„The toner cartridges and drum unit are installed properly.
„The front and back covers are fully closed.
„Paper is...

Troubleshooting
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Error messages in the Status Monitor7
The Status Monitor will report problems with the printer. Take the necessary action by referring to the 
following table.
If you want to turn the status monitor on, see Status Monitor on page 47 (For Windows
® user) or Status 
Monitor on page 62(For Macintosh
® users).
Error messageAction
Cartridge Position 
Error„Put the drum unit assembly back in.
Drum End Soon„The drum unit is near the end of its life. Buy a new drum unit to replace the...

Troubleshooting
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No Paper
No Paper for Manual 
Feed
No Paper MP or Size 
Mismatch
No Paper in Tray 1 or 
Size Mismatch
No Paper in Tray 2 or 
Size Mismatch
No Paper in Tray 3 or 
Size Mismatch„The paper tray may be out of paper or not properly installed. If it is empty, put a new stack 
of paper in the paper tray and then press Go. If the problem is still unsolved, the paper 
pick-up roller may be stained. Clean the paper pick-up roller. See Cleaning the paper 
pick-up roller on page 110.
„If there...

Troubleshooting
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Error message printout7
The printer can also report problems by printing an error message. Use the table below to identify and clear 
the error message. The default setting for the error message printout is off. If you want to turn the error 
message printout on, from the Advanced tab of the Windows printer driver click the Other Print Options..., 
and then choose Error Message Printout.
Error messageAction
Memory Full„Press Go to print the remaining data in the printer memory....

Troubleshooting
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Paper handling7
First, make sure that you are using paper that meets Brother recommended paper specifications. (See About 
paper on page 6.)
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten itbefore printing. Sometimes it is helpful to remove the paper. Turn the 
stack over and put it back in the paper tray.
„Reduce the amount of paper in the paper tray, and then try again....

Troubleshooting
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Paper jams and how to clear them7
Jam MP tray / Tray1 / Tray2 / Tray3 / Inside7
If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Error LED as shown below.
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned....

Troubleshooting
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Note • Always remove all paper from the paper tray and straighten the stack when you add new paper. This 
helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper 
jams.
• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have 
not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in 
your Brother machine.
 
aOpen the front cover.
bSlowly...