Brother Hl 5250dn User Manual
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7. Troubleshooting 93 White Spots on black text and graphics at 94 mm (3.7 in.) intervals Black Spots at 94 mm (3.7 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have glue from the label stuck on the OPC drum surface. Clean the drum unit as follows: aPut the print sample in front of the drum unit, and find the exact position of the poor print. bTurn the drum unit gear by hand while looking at the surface of the OPC drum (1). cWhen you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a cotton swab until the dust or paper powder on the surface comes off. CAUTION DO NOT clean the surface of the photosensitive drum with a sharp object. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 68. Examples of poor print qualityRecommendation 94 mm (3.7 in.) 94 mm (3.7 in.) 94 mm (3.7 in.) 94 mm (3.7 in.) 1
7. Troubleshooting 94 Black toner marks across the page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 68. „Make sure that you use paper that meets our specifications. See About paper on page 5. „If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See on Clean the drum unit as follows: on page 93. „Do not use paper that has clips or staples because they will scratch the surface of the drum. „If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. Black lines down the page Printed pages have toner stains down the page.„Clean the primary corona wire inside the drum unit by sliding the blue tab. See Cleaning the corona wire on page 77. „Make sure the primary corona wire cleaner is at the home position (a). „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 68. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 63. „The fuser unit may be smudged. Call your dealer or Brother Customer Service. Page skewed„Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 9. „If you are using the multi-puroise tray, see Printing on plain paper, bond paper or transparencies from the MP tray on page 12. „The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 9. „Check the paper type and quality. See About paper on page 5. Curled or wavy„Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper on page 5. „If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
7. Troubleshooting 95 Wrinkles or creases„Make sure that the paper is loaded properly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 9. „Check the paper type and quality. See About paper on page 5. „Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. Wrinkles or creases aOpen the back cover. bPress against the “1” on the blue levers on either side of the printer as shown below. cAs the top of the lever rotates backward, lift the bottom portion of the lever from below until it stops. dClose the back cover and resend the print job. Note When you have finished printing, open the back cover and reset the two blue levers back to their original position. Examples of poor print qualityRecommendation B DEFGH abc efghijk ACD bcde 134 ABCDEFG EFGHIJKLMN
7. Troubleshooting 96 Poor Fixing„Open the back cover and make sure that the two blue levers on the left and right hand sides are in the down position. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234
7. Troubleshooting 97 Solving print problems ProblemRecommendation The printer prints unexpectedly or it prints garbage data.„Make sure that the printer cable is not too long. We recommend that you use a parallel or USB cable that is no longer than 2 meters (6.5 feet). „Make sure that the printer cable is not damaged or broken. „If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. „Make sure that you have chosen the proper printer driver with ‘Set as Default’. „Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. „Turn off the Status Monitor in the Device Options tab in the Windows ® printer driver. The printer cannot print full pages of a document. An error message MEMORY FULL is printed out.„Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Control panel buttons on page 51. „Reduce the complexity of your document or cut the print resolution. „Add more memory. See Installing extra memory on page 58. The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.„Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Control panel buttons on page 51. „Reduce the complexity of your document or cut the print resolution. „Add more memory. See Installing extra memory on page 58. „Set page protection to AUTO by using the supplied Windows ® driver or Remote Printer Console program. „Change the following settings in the Windows ® printer driver, and then try again. The best combination of the settings below will vary depending on your document: • Graphics mode • TrueType mode • Use printer TrueType ® fonts The headers or footers appear when the document displays on the screen but they do not show up when it is printed.„Adjust the top and bottom margins of your document.
7. Troubleshooting 98 Network problems For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Other problems For Macintosh® with USB Printing from DOS ProblemRecommendation The printer cannot print. The ‘There was an error writing to LPT1: (or BRUSB) for the printer’ error message occurs on your PC.„Make sure that the printer cable is not damaged or broken. „If you have an interface-switching device, make sure that you chose the correct printer. ProblemRecommendation The printer does not appear in Chooser (Mac OS ® 9.1 to 9.2), Print Center (Mac OS ® X 10.2) or Print Setup Utility (Mac OS ® X 10.3 or greater).„Make sure that the printer is turned on. „Make sure that the USB interface cable is connected correctly. „Make sure the printer driver is installed correctly. Unable to print from the application.„Make sure that the supplied Macintosh ® printer driver is installed in the Hard Disk and that it is chosen with Chooser (Mac OS ® 9.1 to 9.2), Print Center (Mac OS® X 10.2) or Print Setup Utility (Mac OS ® X 10.3 or greater). ProblemRecommendation Cannot print from the application.„Make sure that the DOS application interface settings match those of your printer. For example, if you are using a parallel printer cable, you would set your DOS application printer port to LPT1. „Check if the printer has any printer alarms. „Make sure that you have chosen a printer driver in your application that is supported by your Brother printer. For information about the printers your machine can emulate, see About emulation modes on page 43.
7. Troubleshooting 99 BR-Script 3 CAUTION Not following the instructions for using the printer may cause you to be responsible for all repairs. ProblemRecommendation The print speed slows down. Add optional memory. See Installing extra memory on page 58. The printer cannot print EPS data that includes binary.You need the following settings to print EPS data: aFrom the Start menu, select Control Panel and then Printer 1. 1Printers and Faxes for Windows® XP users. bRight-click the Brother HL-5240/5250DN BR_Script3 series icon and select Properties. cFrom the Device Settings tab, Choose TBCP (Tagged binary communication protocol) in Output Protocol.
100 A Printer specifications Engine 1From standard paper tray and optional paper tray 2 2If you use the high quality 1200 dpi setting (1200×1200 dpi) the print speed will be slower. Appendix ModelHL-5240HL-5250DN TechnologyElectrophotographic Print speed Up to 30 ppm (Letter size) 1, Up to 28 ppm (A4 size) 1 First print timeLess than 8.5 sec Resolution Windows ® 95/98/Me, Windows NT ® 4.0 and Windows ® 2000/XP1200 dpi 2 HQ1200 600 dpi 300 dpi DOS 600 dpi Mac OS ®1200 dpi 2 HQ1200 600 dpi 300 dpi Linux 600 dpi 300 dpi
A. Appendix 101 Controller 1USB is not supported under Windows® 95 or Windows NT®4.0. 2Brother original Windows® utility for printer and print server management. 3Brother original Macintosh® utility for printer and print server management. 4Server based management utility. Download from http://solutions.brother.com. 5Printer and print server management through Web browser. 6Code39, Interleaved 2 of 5, EAN-8, EAN-13, UPC-A, UPC-E, EAN-128, Codabar, FIM (US-PostNet), ISBN, Code128 ModelHL-5240HL-5250DN Processor266MHz MemoryStandard 16 MB 32 MB Option 1 DIMM slot; expandable up to 528 MB 1 DIMM slot; expandable up to 544 MB InterfaceStandard Hi-Speed USB 2.0 1, IEEE 1284 ParallelHi-Speed USB 2.0 1, IEEE 1284 Parallel, 10/100BASE-TX Ethernet Option 10/100BASE-TX Ethernet (NC-2100p) N/A Network ConnectivityProtocols TCP/IP, NetBEUI (Optional NC-2100p) TCP/IP (Standard 10/100BASE-TX Ethernet) Management toolN/A BRAdmin Professional 2 BRAdmin Light 3 Web BRAdmin 4 Web Based Management 5 Emulation PCL6, BR-Script 3 (PostScript® 3™), Epson FX-850, IBM ProPrinter XL Resident fontsPCL 66 scalable fonts, 12 bitmap fonts, 11 bar codes 6 PostScript® 3™66 fonts
A. Appendix 102 Software 1Download the printer driver for Windows® XP Professional x64 Edition from http://solutions.brother.com. 2Download the printer driver for Linux from http://solutions.brother.com. 3Instructional animations for problem solving 4The Driver Deployment Wizard automates the installation of printers in a peer-to-peer network. Control panel Paper handling 1Calculated with 80 g/m2 (21 lb) paper ModelHL-5240HL-5250DN Printer driver Windows ®PCL Driver for Windows® 95/98/Me/2000/XP 1, Windows NT® 4.0 Generic PCL Driver for Windows NT® 4.0, Windows® 2000/XP BR-Script 3 (PPD file) for Windows ® 95/98/Me/2000/XP 1, Windows NT® 4.0. Macintosh ®Brother Laser Driver for Mac OS® 9.1 to 9.2 and Mac OS® × 10.2.4 or greater BR-Script 3 (PPD file) for Mac OS ® 9.1 to 9.2 and Mac OS® × 10.2.4 or greater Linux LPR driver for Linux 2 CUPS driver for Linux 2 Utilities Interactive Help 3Interactive Help 3 Driver Deployment Wizard 4 ModelHL-5240HL-5250DN LED4 LEDs Button2 buttons ModelHL-5240HL-5250DN Paper Input 1Multi-purpose tray 50 sheets Paper tray (Standard) 250 sheets Lower tray (Option) 250 sheets Paper Output 1Face-down 150 sheets DuplexManual Duplex Yes Automatic Duplex N/A Yes