Brother DCP J315W User Manual

							Troubleshooting43
B
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 34.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of paper. (See  Acceptable paper and other print media 
on page 15.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 34.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 36.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side  guides are adjusted correctly. (See Loading paper and other print media  
on page 8.) 
Make sure the Jam Clear Cover is closed correctly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. (See Acceptable paper and other 
print media
 on page 15.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 15.) Dont handle the paper until the ink is 
dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic  tab of 
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  in appendix A  in the Advanced User’s Guide .)
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 8.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing .
Make sure you are using Brother Original Innobella™ ink.
Cannot perform “Page Layout” 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver  Advanced  tab. Also, click the  Colour Settings, and make sure you 
uncheck  Colour Enhancement .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the Software 
User’s Guide .)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
correctly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (See 
Cleaning the paper pick-up rollers 
on page 34.)
Printing (continued)
DifficultySuggestions
 
						

							44
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and 
other print media  on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend 
the paper tray when you load A5 or smaller size paper. (See  Printer jam or paper 
jam  on page 40.)
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 8.)
Machine does not print from 
Adobe
® Illustrator®. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh in the  Software User’s Guide .)
Copying Difficulties
DifficultySuggestions
Vertical black lines or streaks 
appear on copies. Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the scanner. Clean scanner glass and white plastic above it. (See 
Cleaning the scanner glass
 on page 33.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass. Reposition the  document and try again.
Scanning Difficulties
DifficultySuggestions
TWAIN or WIA errors appear when 
starting to scan. Make sure the Brother TWAIN or WIA driver is chosen as the primary source.
Software Difficulties
DifficultySuggestions
Cannot install software or print. (Windows
® users only) 
Run the  Repair MFL-Pro Suite  program on the Installation CD-ROM. This 
program will repair and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the Installation CD-ROM supplied with your machine. To install FaceFilter Studio 
see the Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
Printing (continued)
DifficultySuggestions
 
						

							Troubleshooting45
B
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
 Install MFL-Pro Suite from the Installation CD-ROM. (See the  Quick 
Setup Guide .)
 Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the memory card and put it back in again.
3 If you have tried “Eject” from within Windows
®, take out the memory card 
before you continue.
4 If an error message appears when you try to eject the memory card, it means  the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure that you have correctly inserted the memory card.
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  in chapter 4  and Cropping  in chapter 4 in the Advanced User’s Guide .)
 
						

							46
Network Difficulties (DCP-J315W only)
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing reports in chapter 2  in the 
Advanced User’s Guide ) and check the current Network settings printed in this list.
(If you are having Network problems, see the  Network User’s Guide for more 
information.) 
The network scanning feature does 
not work. (Windows
® users) 
It is necessary to configure third-party Security/Firewall Software to allow Network 
scanning. To add port 54925 for Network scanning, enter the information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party 
Security/Firewall Software or contact the software manufacturer.
(Macintosh users) 
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list in ControlCenter2.
The Brother software cannot be 
installed. (Windows
® users) 
Allow network access to the following programs if your security software displays 
an alert message during MFL-Pro Suite installation.
BrC3Rgin.exe
BrnIPMon
Brother Status Monitor (Network)
ControlCenter Program
Generic Host Process f...
Setup.exe
Spooler SubSystem App
wdsw MFC Application
(Macintosh users) 
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list in ControlCenter2.
Cannot connect to wireless 
network. Investigate the problem using the 
WLAN Report. 
Press  Menu key, choose  Print Reports  and then press OK. Choose 
WLAN Report . 
For details, see the  Network User’s Guide .
Reset the network settings. Press  Menu key, choose  Network and then press OK . Choose 
Network Reset . 
For details, see the  Network User’s Guide .
 
						

							Troubleshooting47
B
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  a or  b to choose 
Machine Info.
Press  OK.
cPress  a or  b to choose  Serial No.
Press  OK.
dPress  Stop/Exit .
Reset functionsB
The following reset functions are available:
1Network (DCP-J315W only)
You can reset the print server back to its 
default factory settings such as the IP 
address information.
2 All Settings
You can reset all the machine settings 
back to the settings that were set at the 
factory.
Brother strongly recommends you use this 
operation when you dispose of the 
machine.
How to reset the machineB
aPress  Menu.
bPress  a  or b to choose 
Initial Setup .
Press  OK.
cPress  a or  b to choose  Reset.
Press  OK.
dPress  a or b  to choose the type of reset 
you want to use.
Press  OK.
Press  + to confirm.
ePress  + to reboot the machine.
 
						

							48
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu and featuresC
 
						

							Menu and features49
C
Menu tableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.
Menu ( )C
Level1Level2Level3 Options Descriptions Page
Ink ManagementTest Print— Print Quality
Alignment Lets you check the print 
quality or alignment.
35
Cleaning — Black
Color
All Lets you clean the print 
head.
34
Ink Volume — — Lets you check the 
available ink volume.See
1.
General Setup Paper Type —Plain Paper*
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
Transparency Sets the type of paper in 
the paper tray.
14
Paper Size — A4*
A5
10x15cm
Letter
Legal Sets the size of the paper 
in the paper tray.
14
1See 
Advanced User’s Guide .
The factory settings are shown in Bold with an asterisk.
 
						

							50
General Setup
(Continued)LCD Settings LCD Contrast Adjusts the contrast of 
the LCD.
See1.
Backlight Light *
Med
Dark You can adjust the 
brightness of the LCD 
backlight.
7
Dim Timer Off
10Secs
20Secs
30Secs* You can set how long the 
LCD backlight stays on 
for after you go back to 
the Ready screen.
See
1.
Sleep Mode — 1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins You can choose how 
long the machine must 
be idle before it goes into 
sleep mode.
Level1 Level2 Level3 Options Descriptions Page
1See 
Advanced User’s Guide .
The factory settings are shown in Bold with an asterisk.
 
						

							Menu and features51
C
Network menu (DCP-J315W)C
Level1 Level2Level3Options Descriptions
Network TCP/IPBOOT Method Auto *
Static
RARP
BOOTP
DHCP Chooses the BOOT method 
that best suits your needs.
IP Address [000-255].
[000-255].
[000-255].
[000-255] Enter the IP address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255] Enter the subnet mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255] Enter the Gateway address.
Node Name BRWXXXXXXXXXXXX You can see the current 
Node name.
WINS Config Auto *
Static You can choose the WINS 
configuration mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000 Specifies the IP address of 
the primary or secondary 
server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000 Specifies the IP address of 
the primary or secondary 
server.
APIPA On*
Off Automatically allocates the 
IP address from the link-local 
address range.
Setup Wizard —— You can manually configure 
your print server for a 
wireless network.
See  Network Users Guide .
The factory settings are shown in Bold with an asterisk.
 
						

							52
Network
(Continued)WPS/AOSS
— — You can easily configure 
your wireless network 
settings using the one-button 
push method.
WPS w/PIN Code —— You can easily configure 
your wireless network 
settings using WPS with a 
PIN code.
WLAN Status Status —You can see the current 
wireless network status.
Signal — You can see the current 
wireless network signal 
strength.
SSID — You can see the current 
SSID.
Comm. Mode — You can see the current 
Communication Mode.
MAC Address —— You can see your machine’s 
Mac address from the control 
panel.
WLAN Enable —On
Off* Lets you use the wireless 
network connection.
Network Reset —— Restores all network settings 
to factory default.
Level1
Level2Level3Options Descriptions
See  Network Users Guide .
The factory settings are shown in Bold with an asterisk.