Brother Dcp 6690cw User Manual

							
73
B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the  Quick 
Setup Guide .)
Make sure the machine is plugged in and not in Power Save mode.
Check to see if the LCD is showing an error message. (See  Error and 
Maintenance messages  on page 78.)
If the LCD says  Cannot Print  and Replace Ink , see Replacing the ink 
cartridges  on page 85.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother DCP-XXXX  (where XXXX is your model name), and make sure 
that  Use Printer Offline  is unchecked.
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
Poor print quality Use only Genuine Brother Consumables as ink from other manufactures can  cause print quality problems.
Check the print quality. (See Checking the print quality on page 91.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. (See  
Printing  for Windows ®
 or  Printing and Faxing  for Macintosh®
 in the Software 
User’s Guide on the CD
-ROM and  Paper Size and Type  on page 25.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Brother 
Original cartridges stay usable for up to two years if kept in their original 
packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored correctly before use.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 18.) 
The recommended environment for your machine is between 20 ° C to 33 ° C.
 
						

							
74
White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print head on page 90.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommendation types of paper. (See  Acceptable paper and other 
print media  on page 18.) 
If you are using A3 long grain paper, you may get horizontal lines appearing on 
your prints. Try turning off A3 Secure Feed. (See  Secure Paper Feed mode for A3 
size Short Grain Paper  on page 25.)
If you are printing from a computer, change the paper size to  A3 (Long Grain) in 
the driver. (See  Printing for Windows
® or Printing and Faxing for Macintosh® in the 
Software User’s Guide on the CD-ROM.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 90.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 92.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side  guides are adjusted correctly. (See Loading paper and other print media  
on page 9.)
Make sure the Outer Rear Cover and Inner Rear Cover are closed correctly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 18.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 18.) Dont handle the paper until the ink is 
dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 89.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 9.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing  for Windows®
 or  Bi-Directional Printing  for 
Macintosh ®
.
Make sure you are using Brother Original Innobella™ ink.
Cannot perform ‘Page Layout’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Printing (continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance75
B
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced  tab. Also, click  Colour Settings , and make sure you uncheck 
Colour Enhancement .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows ®
 or  Printing and Faxing  for Macintosh®
 in the Software 
User’s Guide on the CD
-ROM.)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
properly. When you print on Brother photo paper, make sure you always load one additional 
sheet of photo paper first before loading the paper you want to print on.
Clean the paper pick
-up roller. (See 
Cleaning the paper pick-up roller  on page 90.)
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 9.)
Machine does not print from Adobe 
Illustrator. Try to reduce the print resolution. (See
 Printing for Windows ®
 or  Printing and 
Faxing  for Macintosh ®
 in the Software User’s Guide on the CD
-ROM.)
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy mode 
on page 30.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glass on page 23.)
Vertical black lines or streaks 
appear in copies. Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the glass strip. Clean the glass strip. (See 
Cleaning the scanner glass 
on page 89.)
Fit to  Page  does not work  properly. Make sure your source document is not skewed. Reposition the document and try  again.
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
Poor scanning results when using 
the ADF. Try using the scanner glass. (See 
Using the scanner glass on page 23.)
OCR does not work. Try increasing the scanner resolution.
Printing (continued)
DifficultySuggestions
 
						

							
76
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned On, and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the memory card or USB Flash memory drive and put it back in  again.
3 If you have tried ‘Eject’ from within Windows
®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive.
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  on page 50 and  Cropping on page 50.)
 
						

							
Troubleshooting and Routine Maintenance77
B
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on, is online, and in Ready mode. Print  a Network Configuration list (see Printing Reports on page 28) and check the 
current Network settings printed in this list. Reconnect the LAN cable to the hub to 
verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a different cable. If 
the connections are good, the machine shows  LAN Active for 2 seconds.
 (If you are having Network problems, see the Network User’s Guide for more 
information.) 
The network scanning feature does 
not work. (For Windows
® users only) Firewall settings on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using personal Firewall software, see the User’s Guide for your 
software or contact the software manufacturer.
For Windows ®
 XP SP2 and Windows Vista ®
 users, see  Firewall settings  in the 
Software User’s Guide on the CD
-ROM.
For Windows
® XP SP1 users, please visit the Brother Solutions Center 
(http://solutions.brother.com
).
Your computer cannot find your 
machine. 
Firewall settings on you PC may be rejecting the necessary network connection. 
For detail, see the instruction above.

Re-select your machine in the Device Selector application located in 
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model 
list in ControlCenter2.
 
						

							
78
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print Only One or more of the colour ink 
cartridges is empty. While this 
message appears on the LCD, 
each operation works in the 
following way:
„ Printing
If you click  Greyscale in the 
Advanced tab of the printer 
driver you can use the 
machine as a monochrome 
printer for approximately four 
weeks depending on the 
number of pages you print.
„ Copying
If the paper type is set to 
Plain Paper  or 
Inkjet Paper  you can 
make copies in monochrome.
If the paper type is set to 
Other Glossy  or 
Brother BP71 , the machine will 
stop all print operations. If you 
unplug the machine, or take out 
the empty ink cartridge, you 
cannot use the machine until you 
change to a new ink cartridge. Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 85.)
Cannot Detect You installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges
 on page 85.)
 
						

							
Troubleshooting and Routine Maintenance79
B
Cannot PrintOne or more of the ink cartridges 
are empty. The machine will stop 
all print operations. Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 85.)
Cover is Open. The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Document Jam The document was not inserted or 
fed correctly, or the document 
scanned from the ADF was too 
long. See 
Using the ADF  on page 22.
See  Document jam  on page 82.
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo are 
irregular so effects could not be 
added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are running out of ink. Order a new ink cartridge. 
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, incorrectly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB flash memory drive if 
it contains less than 999 files. Try deleting 
unused files to free some space and try 
again.
No Cartridge An ink cartridge is not installed 
correctly. Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges
 on page 85.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
Error MessageCauseAction
 
						

							
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No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 82.
The outer rear cover or the inner 
rear cover may not be closed 
properly. Open the outer rear cover and inner rear 
cover, and then close them securely.
Out of Memory The machines memory is full. When copy oparation is in progress, press 
Stop/Exit and wait until the other 
operations in progress finish and then try 
again.
The memory card or USB flash 
memory drive you are using does 
not have enough free space to 
scan the documents.  Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Open the Outer Rear Cover and Inner 
Rear Cover (at the back of the machine) 
and remove the jammed paper. (See 
Printer jam or paper jam on page 82.)
See  Printer jam or paper jam  on page 82. 
Make sure the paper length guide is 
adjusted to the correct paper size. Do not 
extend the paper tray when you load A5 or 
smaller size paper.
Touchscreen 
initialization 
failed The Touchscreen has been 
pressed before the power on 
initialisation has completed. Unplug the machine from the power or turn 
the machine off. Make sure that there is 
nothing resting on or touching the 
Touchscreen. Plug the machine back into 
the power or switch the machine on. Wait 
until the menu button appears before 
attempting to use the Touchscreen.
Unable to Clean  XX The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power for several 
minutes, then reconnect it. 
Unable to Init. XX The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power for several 
minutes, then reconnect it. 
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance81
B
Error animations DisplayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing   to see the next step and   to go 
back. If you do not press a key after 1 minute 
the animation starts running automatically 
again.
Note
You can press   or   to pause the 
auto-animation and go back to step-by-
step mode.
 
Unable to Print XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power for several 
minutes, then reconnect it. 
Unable to Scan XX The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power for several 
minutes, then reconnect it. 
Unusable Device
Disconnect device 
from  front  connector 
& turn machine off & 
then on
A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
(For more information, visit us at 
http://solutions.brother.com
.)Unplug the device from the USB direct 
interface.
Wrong Paper Size Paper is not the correct size. Make sure the machines Paper Size 
setting  matches the size of paper in the 
tray. (See Paper Size and Type  
on page 25.) 
Error MessageCauseAction
 
						

							
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Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover correctly by pushing it gently in the 
middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper trays (1) out of the 
machine.
 
 
1
1