Brother Dcp 387c User Manual

							
Safety and Legal63
A
IMPORTANT - For your safetyA
To ensure safe operation, the supplied three-pin plug must be inserted only into a standard three-
pin electrical socket that is effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply that the power is grounded and 
that the installation is completely safe. For your safety, if in any doubt about the effective 
grounding of the power, consult a qualified electrician.
Wiring information (U.K. only)A
Important
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same 
rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover.
Warning - This machine must be earthed.A
The wires in the mains lead are coloured in line with the following code:„ Green and Yellow: Earth
„ Blue: Neutral
„ Brown: Live
If in any doubt, call a qualified electrician.
LAN connection (DCP-585CW only)A
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
Radio interferenceA
This product complies with EN55022 (CISPR Publication 22)/class B. When connecting the 
machine to a computer, ensure that you use a USB cable which does not exceed 2.0 metres in 
length.
 
						

							
64
EU Directive 2002/96/EC and EN50419A
 
This equipment is marked with the above recycling symbol. It means that at the end of the life of 
the equipment you must dispose of it separately at an appropriate collection point and not place 
it in the normal domestic unsorted waste stream. This will benefit the environment for all. 
(European Union only)
International ENERGY STAR® Compliance StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® guidelines for energy efficiency.
 
European 
Union Only
 
						

							
Safety and Legal65
A
Legal limitations for copyingA
It is an offence to make reproductions of certain items or documents with the intent to commit 
fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you 
check with relevant legal authorities if in doubt about a particular item or document.
The following are examples of documents which may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Armed Forces Service or Draft papers.
„ Passports
„ Postage Stamps (cancelled or uncancelled)
„ Immigration Papers
„ Welfare documents
„ Cheques or Drafts drawn by Governmental Agencies
„ Identification Documents, badges or insignias
„ Licences and Certificates of Title to motor vehicles
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair 
dealing’. Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
66
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2008 Brother Industries, Ltd. All rights reserved.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries. 
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in 
the United States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machines Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
AOSS is a trademark of Buffalo Inc.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
Wi-Fi, WPA and WPA2 are registered trademarks and Wi-Fi Protected Setup is a trademark of 
Wi-Fi Alliance.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide is registered 
trademarks of their respective companies.
 
						

							
67
B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the  Quick 
Setup Guide .)
Make sure the machine is plugged in and not turned off.
Check to see if the LCD is showing an error message. 
(See  Error and Maintenance messages  on page 72.)
One or more ink cartridges are empty. (See  Replacing the ink cartridges 
on page 77.)
If the LCD says  Cannot Print  and Replace XX Ink  (where XX is an 
abbreviation of the empty colour), see  Replacing the ink cartridges on page 77.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother DCP-XXXX  (where XXXX is your model name), and make sure 
that  Use Printer Offline  is unchecked.
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
 
						

							
68
Poor print quality Use only Genuine Brother Consumables as ink from other manufactures can cause print quality problems.
Check the print quality. (See Checking the print quality on page 82.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
Users Guide on the CD-ROM and  Paper Type on page 21.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. 
(Brother Original cartridge stay usable for up to two years if kept in their 
original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored correctly before use.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 16.) 
The recommended environment for your machine is between 20 ° C to 33 ° C.
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 82.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of paper. (See  Acceptable paper and other print media 
on page 16.) 
If you want to print on Photo L or 10  × 15 cm paper, make sure you use the photo 
paper tray. (See  Loading photo paper  on page 13.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 82.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 83.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side  guides are adjusted correctly. (See Loading paper and other print media  
on page 9.) 
Make sure the Jam Clear Cover is closed correctly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 16.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run.
Make sure you are using the recommended types of paper. (See Acceptable paper 
and other print media  on page 16
.) Dont handle the paper until the ink is dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 81.)
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 9.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
Printing (continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance69
B
The printouts are wrinkled.In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-
Directional Printing
.
Make sure you are using Brother Original Innobella™ ink.
Cannot perform ‘Page Layout’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver 
Advanced tab. Also, click the Colour Settings, and make sure you uncheck 
Colour Enhancement .
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh® in the Software 
Users Guide on the CD-ROM.)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
properly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up roller. (See 
Cleaning the paper pick-up roller on page 81.)
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 9.)
Machine does not print from Adobe 
Illustrator. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh
® in the Software Users Guide on the CD-ROM.)
Copying Difficulties
DifficultySuggestions
Vertical streaks appear on copies. Vertical black lines or streaks on copies are typically caused by dirt or correction  fluid on the scanner. Clean scanner glass and white plastic above it. (See 
Cleaning the scanner glass on page 80.)
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
OCR does not work. Try increasing the scanner resolution.
Printing (continued)
DifficultySuggestions
 
						

							
70
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned On and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„
Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup Guide.)
„Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2
Take out the memory card or USB Flash memory drive and put it back in again.
3 If you have tried ‘Eject’ from within Windows®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive.
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  on page 48, and  Cropping on page 48.)
 
						

							
Troubleshooting and Routine Maintenance71
B
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports on page 23) and check the 
current Network settings printed in this list. Reconnect the LAN cable to the hub to 
verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a different cable. If 
the connections are good, the machine shows  LAN Active for 2 seconds.
 (If you are having Network problems, see the  Network User’s Guide on the 
CD-ROM for more information.) 
The network scanning feature does 
not work. (For Windows
® users only) Firewall settings on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using personal Firewall software, see the User’s Guide for your 
software or contact the software manufacturer.
For Windows
® XP SP2 and Windows Vista® users, see  Firewall settings  in the 
Software User’s Guide on the CD-ROM.
For Windows
® XP SP1 user’s, please visit the Brother Solutions Center.
Your computer cannot find your 
machine.  
Firewall settings on you PC may be rejecting the necessary network connection. 
For details, see the instruction above.
 
Re-select your machine in the Device Selector application located in Macintosh 
HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in 
ControlCenter2.
 
						

							
72
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print Only One or more of the colour ink 
cartridges is empty. 
While this message appears on 
the LCD, each operation works in 
the following way:
„ Printing 
If you click  Greyscale in the 
Advanced tab of the printer 
driver you can use the 
machine as a monochrome 
printer for approximately four 
weeks depending on the 
number of pages you print.
„ Copying 
If the paper type is set to 
Plain Paper  or 
Inkjet Paper  you can 
make copies in monochrome.
If the paper type is set to 
Other Glossy or Brother 
BP71, the machine will stop 
all print operations. If you 
unplug the machine, or take 
out the empty ink cartridge, 
you cannot use the machine 
until you change to a new ink 
cartridge. Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 77.)
Cannot Detect You installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
Cannot Print One or more of the ink cartridges 
are empty. The machine will stop 
all print operations.  Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 77.)