Brother Dcp 365cn User Manual

							
Safety and Legal53
A
CAUTION 
DO NOT put your hands on the edge of the machine under the scanner cover. Doing this may 
cause injury.
 
 
 
DO NOT put your hands on the edge of the paper tray cover under the paper tray cover. Doing 
this may cause injury.
 
 
 
						

							
54
 
DO NOT touch the area shaded in the illustration. Doing this may cause injury.
 
 
 
When moving the machine you must lift it from the base, by placing a hand at each side of the 
unit as shown in the illustration. DO NOT carry the machine by holding the scanner cover or the 
Jam Clear Cover.
  
Lightning and power surges can damage this product! We recommend that you use a quality 
surge protection device on the AC power line or unplug the cord during a lightning storm.
 
 
 
 
						

							
Safety and Legal55
A
Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 DO NOT use this product near water.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
6 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To  ensure reliable operation of the product and to protect it from overheating, these openings 
must not be blocked or covered. The openings should never be blocked by placing the product 
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over 
a radiator or heater. This product should never be placed in a built-in installation unless  
adequate ventilation is provided.
7 Use only the power cord supplied with this machine.
8 This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin.  This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to 
insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT 
defeat the purpose of the grounded plug.
9 DO NOT allow anything to rest on the power cord. DO NOT place this product where people  can walk on the cord.
10 DO NOT place anything in front of the machine that will block printing. DO NOT place anything  in the path of printing.
11 Wait until pages have exited the machine before picking them up.
12 Unplug this product from the power socket and refer all servicing to Brother Authorized Service  Personnel under the following conditions: 
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. Incorrect 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the casing has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
13 To protect your product against power surges, we recommend the use of a power protection  device (Surge Protector).
14 To reduce the risk of fire, electric shock and injury to people, note the following: „DO NOT use this product near appliances that use water, a swimming pool or in a wet 
basement.
„ DO NOT attempt to operate the machine during an electrical storm or gas leak.
 
						

							
56
IMPORTANT - For your safetyA
To ensure safe operation, the supplied three-pin plug must be inserted only into a standard three-
pin electrical socket that is effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply that the power is grounded and 
that the installation is completely safe. For your safety, if in any doubt about the effective 
grounding of the power, consult a qualified electrician.
LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
Radio interferenceA
This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the 
machine to a computer, ensure that you use a USB cable which does not exceed 2 metres in 
length.
International ENERGY STAR® Qualification StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® specifications for energy efficiency.
 
 
						

							
Safety and Legal57
A
Legal limitations for copyingA
It is an offence to make reproductions of certain items or documents with the intent to commit 
fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you 
check with relevant legal authorities if in doubt about a particular item or document.
The following are examples of documents which may not be copied:„ Money
„ Bonds or other certificates of debt
„ Certificates of Deposit
„ Armed Forces Service or Draft papers
„ Passports
„ Postage Stamps (cancelled or uncancelled)
„ Immigration Papers
„ Welfare documents
„ Cheques or Drafts drawn by Governmental Agencies
„ Identification Documents, badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair 
dealing’. Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
58
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in 
the U.S. and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Microdrive is a trademark of International Business Machines Corporation.
Memory Stick is a trademark of Sony Corporation.
xD-Picture Card is a trademark of FUJIFILM Corporation, Toshiba Corporation and Olympus 
Optical Co. Ltd.
Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory Stick, 
Memory Stick Micro and M2 are trademarks of Sony Corporation.
PictBridge is a trademark.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
Wi-Fi, WPA, WPA2 and Wi-Fi Protected Setup are either trademarks or registered trademarks of 
Wi-Fi Alliance in the United States and/or other countries.
Intel, and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
FaceFilter Studio is a trademark of Reallusion, Inc.
All other trademarks are the property of their respective owners.
 
						

							
59
B
B
TroubleshootingB
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable or wireless connection on both the machine and your  computer. (See the Quick Setup Guide.)
Make sure the machine is plugged in and not turned off.
Check to see if the LCD is showing an error message. (See  Error and Routine 
Maintenance messages  on page 64.)
One or more ink cartridges have reached the end of their life. (See  Replacing the 
ink cartridges  on page 70.)
If the LCD shows  Cannot Print and Replace XX Ink  (where XX is an 
abbreviation of the colour), see  Replacing the ink cartridges on page 70. 
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother DCP-XXXX  (where XXXX is your model name), and make sure 
that 
‘Use Printer Offline’ is unchecked.
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a printing error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re
-starts 
printing.
Printing using the Print Page Setting can take more time than usual, so the 
computer may display a time out error. If the machines LCD shows  Printing, 
your data will be printed after a few moments.
 
						

							
60
Poor print quality Check the print quality. (See Checking the print quality on page 76.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See  Printing for Windows
® or Printing and Faxing  for 
Macintosh in the  Software User’s Guide  on the CD-ROM.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Brother 
Original cartridges stay usable for up to two years if kept in their original 
packaging.)
„ The ink cartridge has been in your machine for over six months.
„ The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 13.) 
The recommended environment for your machine is between 20 °C to 33 °C.
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 75.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 13.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 75.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 77.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides  are adjusted correctly. (See Loading paper and other print media  on page 8.)
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 13.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 13.) Dont handle the paper until the ink is 
dry.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  on page 74.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 8.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
Printing (continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance61
B
The printouts are wrinkled. In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing  for Windows
® or Bi-Directional Printing  for Macintosh.
Make sure you are using Brother Original Innobella™ ink.
Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click  Colour Settings , and make sure you uncheck  Colour 
Enhancement .
Turn off the borderless feature. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software 
User’s Guide  on the CD-ROM.)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
properly. When you print on Brother photo paper, make sure you always load one additional 
sheet of photo paper first before loading the paper you want to print on.
Clean the paper pick-up roller. (See 
Cleaning the paper pick-up rollers 
on page 75.)
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is a paper jam. See  Printer jam or paper jam on page 68. Make sure the paper length guide is 
adjusted to the paper size. Do not extend the paper tray when you load A5 or 
smaller size paper.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 8.)
Machine does not print from 
Adobe
® Illustrator®. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh in the  Software User’s Guide  on the CD-ROM.)
Copying Difficulties
DifficultySuggestions
Vertical streaks appear on copies. If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner glass  on page 74.)
Fit to Page does  not work  properly. Make sure your source document is not skewed. Reposition the document and try  again.
Printing (continued)
DifficultySuggestions
 
						

							
62
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. (Not available in Hong Kong and Taiwan)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
(Hong Kong and Taiwan users only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
Presto! PageManager with OCR, click  File, Select Source  and choose the 
Brother TWAIN/WIA driver.
OCR does not work. Try increasing the scanner resolution.
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„
Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup Guide.)
„Download the latest service pack from the Microsoft Web site.
3)
Wait about 1 minute after you restart the PC, and then connect the USB cable.
2Take out the memory card or USB Flash memory drive and put it back in again.
3 If you have tried ‘Eject’ from within Windows®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive. 
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  on page 40 and  Cropping on page 39.)