Brother DCP 310CN User Manual

5 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the 
DCP.
Paper is jammed inside the paper tray
1Pull the paper tray out of the DCP.
2Pull up the jammed paper to remove it.
Paper Tray
Jammed paper
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TROUBLESHOOTING AND ROUTINE MAINTENANCE   5 - 4
Paper is jammed inside the DCP
1Remove the Jam Clear Cover. Pull the jammed paper out of the 
DCP.
2Re-insert the Jam Clear Cover.
3If you can not pull out the jammed paper, lift the scanner cover 
from the right-hand side of the DCP until it locks securely into 
the open position.
4Remove the jammed paper.
If the paper is jammed underneath the print head, disconnect 
the DCP from the power source so you can move the print head 
and take out the paper.
Jam...

5 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
5Lift the scanner cover to release the lock. Gently push the 
scanner cover support and close the scanner cover.
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TROUBLESHOOTING AND ROUTINE MAINTENANCE   5 - 6
If you are having difficulty with your DCP
If you think there is a problem with your DCP, check the chart below 
and follow the troubleshooting tips.
The Brother Solutions Center offers latest FAQs and troubleshooting 
tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS
Printing Difficulties
No printout Check the interface cable connection on both the DCP and your 
computer.
One or more ink cartridges are empty. (See Replacing the ink...

5 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Smudged stain at the top 
center of the printed page. Make sure the paper is not too thick or not curled. (See 
About paper on 
page 1-6.)
Printing appears dirty or ink 
seems to run. Make sure you are using the proper types of paper. (See 
About paper 
on page 1-6.) Don’t handle the paper until the ink is dry.
Stains appear on the reverse 
side or at the bottom of the 
page. Make sure the Printer Platen is not dirty with ink. (See 
Cleaning the DCP...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   5 - 8
Software Difficulties 
Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program 
will repair and reinstall the software.
‘Device Busy’ Make sure the DCP is not showing an error message on the LCD.
PhotoCapture Center
™ Difficulties
Removable Disk does not 
work properly. a) Have you installed the Windows
® 2000 update?
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows
® 2000 update. Please...

5 - 9   TROUBLESHOOTING AND ROUTINE MAINTENANCE
How to change LCD language
You can change the LCD language.
1Press Menu.
2Press  or  to select 0.Initial Setup.
Press 
Set.
3Press  or  to select 0.Local Language.
Press 
Set.
4Press   or   to select your language.
Press 
Set.
5Press Stop/Exit.
How to improve the LCD viewing
You can adjust the LCD contrast for a sharper and more vivid 
display. If you are having difficulty seeing the LCD from your position, 
try to change the contrast settings for improved...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   5 - 10
How to improve print quality
Cleaning the print head
To ensure good print quality, the DCP will regularly clean the print 
head. You can start the cleaning process manually if needed.
Clean the print head and ink cartridges if you get a horizontal line in 
the text or graphics on your printed pages. You can clean Black only 
or three colours at a time (Cyan/Yellow/Magenta), or all four colours 
at once.
Cleaning the print head consumes ink. Cleaning too...

5 - 11   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Checking the print quality
If faded or streaked colours and text appears on your output, some 
of the nozzles may be clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the nozzle check pattern.
1Press Ink Management.
2Press  or  to select Test Print.
Press 
Set.
3Press  or  to select Print Quality.
Press 
Set.
4Press Colour Start.
The DCP begins printing the Print Quality Check Sheet.
5Follow the instructions given on the...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   5 - 12
8Press  (No) for black or three 
colours with a problem.
The LCD shows:
Press 
 (Yes). The DCP will start cleaning the print head.
9After cleaning is finished, press Colour Start. The DCP will 
start printing the Print Quality Check Sheet again and then 
return to Step 5.
10Press Stop/Exit.
If you still see missing ink in this Print Quality Check Sheet, repeat 
the cleaning and test print procedures at least five times. If ink is still 
missing after the...