Brother DCP 165C User Manual

Troubleshooting and Routine Maintenance63
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error...

64
Cannot Print
Replace XX Ink
One or more of the ink cartridges 
are empty. The machine will stop all 
print operations.Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 69.)
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it again.
Data RemainingPrint data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel the job 
and clear it from the memory. Try to print again.
Document Jam
(DCP-185C only) The...

Troubleshooting and Routine Maintenance65
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray, or the Jam Clean Cover 
is not closed properly. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Mono Start  or Colour Start .
„ Remove the paper and load it again and then 
press  Mono Start  or Colour Start . (See 
Loading paper and other print media  
on page 8.)
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on...

66
Document jam 
(DCP-185C only)B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid future document jams close the 
ADF cover correctly by pressing it down 
gently in the...

Troubleshooting and Routine Maintenance67
B
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears...

68
fUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position.
Make sure that there is no jammed 
paper left inside the machine under the 
plastic covers. Check both ends of the 
print carriage.
 
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head has stopped in the right  corner as shown in the...

Troubleshooting and Routine Maintenance69
B
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct...

70
dTurn the green knob on the protective 
yellow cap clockwise until it clicks as to 
release the seal vacuum, then remove 
the cap (1).
 
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it...

Troubleshooting and Routine Maintenance71
B
 
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
Cleaning the outside of the 
machineB
Clean the outside of the machine as 
follows:
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such...

72
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and white plastic (3) 
with a soft lint-free cloth moistened with 
a non-flammable glass cleaner.
 
b(DCP-185C only)
In the ADF unit, clean the white bar (1) 
and the glass strip (2) with a soft lint-free 
cloth moistened with a non-flammable 
glass cleaner.
 
Note
In addition to cleaning the glass strip with 
a non-flammable glass cleaner, run your 
finger tip over the glass strip to see if you 
can feel anything on it....