Brother DCP 117C User Manual

							WALK-UP PHOTOCAPTURE CENTER™   3 - 16
Understanding the Error Messages
Once you are familiar with the types of errors that can occur while 
you’re using the PhotoCapture Center™, you can easily identify and 
troubleshoot any difficulties.
When an error message appears on the LCD, the machine will beep 
to get your attention.
Media Error
—This message will appear if you insert a media card 
that is either bad or not formatted, or when there is a problem with 
the media drive. To clear this error, take out the media card.
No File
—This message will appear if you try to access a media 
card in the drive (slot) that does not contain a .JPG file.
Out of Memory
—This message will appear if you are working with 
images that are too large for the machine’s memory.
Using PhotoCapture Center™ from 
your computer
You can access the media card that is in the media drive (slot) of the 
machine from your PC.
(For Windows
® users, see  PhotoCapture Center™  on page 7-1 in 
Software User’s Guide on the CD-ROM and for Macintosh® users 
see  PhotoCapture Center™  on page 12-2 in Software User’s Guide 
on the CD-ROM.)
 
						

							4 - 1   SOFTWARE AND NETWORK FEATURES
4
The User’s Guide on the CD-ROM includes the Software User’s 
Guide and Network User’s Guide for features available when 
connected to a computer (for example, Printing and Scanning).
■Printing
(For Windows
®, see Chapter 1 in the Software User’s Guide on 
the CD-ROM.)
(For Macintosh
®, see Chapter 8 in the Software User’s Guide on 
the CD-ROM.)
■ Scanning
(For Windows
®, see Chapter 2 in the Software User’s Guide on 
the CD-ROM.)
(For Macintosh
®, see Chapter 9 in the Software User’s Guide on 
the CD-ROM.)
■ ControlCenter2
(For Windows
®, see Chapter 3 in the Software User’s Guide on 
the CD-ROM.)
(For Macintosh
®, see Chapter 10 in the Software User’s Guide on 
the CD-ROM.)
■ Network Scanning (DCP-315CN only) 
(For Windows
®, see Chapter 4 in the Software User’s Guide on 
the CD-ROM.)
(For Macintosh
®, see Chapter 11 in the Software User’s Guide on 
the CD-ROM.)
■ PhotoCapture Center
TM
(For Windows®, see Chapter 7 in the Software User’s Guide on 
the CD-ROM.)
(For Macintosh
®, see Chapter 12 in the Software User’s Guide on 
the CD-ROM.)
■ Network Printing (DCP-315CN only)
(For Windows
®, see the Network User’s Guide on the CD-ROM.)
(For Macintosh®, see the Network User’s Guide on the 
CD-ROM.)
Software and Network  features
See  How to access the complete User’s Guide  on page vi.
 
						

							IMPORTANT INFORMATION   5 - 1
5
For your safety
To ensure safe operation the supplied three-pin plug must be 
inserted only into a standard three-pin electrical socket that is 
effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply 
that the power is grounded and that the installation is completely 
safe. For your safety, if in any doubt about the effective grounding of 
the power, consult a qualified electrician.
LAN connection (DCP-315CN only)
Caution
Do not connect this product to a LAN connection that is subject to 
over-voltages.
International ENERGY STAR® Compliance Statement
The purpose of the International ENERGY STAR® Program is to 
promote the development and popularization of energy-efficient 
office equipment.
As an E
NERGY STAR® Partner, Brother Industries, Ltd. has determined 
that this product meets the E
NERGY STAR® guidelines for energy 
efficiency.
Important information
 
						

							5 - 2   IMPORTANT INFORMATION
EU Directive 2002/96/EC and EN50419
The equipment is marked with the above recycling symbol. It means 
that at the end of the life of the equipment you must dispose of it 
separately at an appropriate collection point and not place it in the 
normal domestic unsorted waste stream. This will benefit the 
enviroment for all. (European Union only)
Important safety instructions
1Read all of/ these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Unplug this product from the wall socket before cleaning. Do not 
use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. 
The product may fall, causing serious damage to the product.
7Slots and openings in the cabinet and the back or bottom are 
provided for ventilation; to ensure reliable operation of the 
product and to protect it from overheating, these openings must 
not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other 
similar surface. This product should never be placed near or 
over a radiator or heater. This product should never be placed 
in a built-in installation unless proper ventilation is provided.
(European Union only)
 
						

							IMPORTANT INFORMATION   5 - 3
8This product should be operated from the type of power source 
indicated on the label. If you are not sure of the type of power 
available, call your dealer or local power company.
Use only the power cord supplied with this machine.
9This product is equipped with a 3-wire grounded plug, a plug 
having a third (grounded) pin. This plug will only fit into a 
grounded power outlet. This is a safety feature. If you are unable 
to insert the plug into the outlet, call your electrician to replace 
your obsolete outlet. Do not defeat the purpose of the grounded 
plug.
10Do not allow anything to rest on the power cord. Do not place 
this product where people can walk on the cord.
11Do not place anything in front of the machine that will block 
printing. Do not place anything in the path of printing.
12Wait until pages have exited the machine before picking them 
up.
13Unplug this product from the power socket and refer servicing to 
Authorized Service Personnel under the following conditions: 
■When the power cord is damaged or frayed.
■ If liquid has been spilled into the product.
■ If the product has been exposed to rain or water.
■ If the product does not operat e normally when the operating 
instructions are followed. Adjust only those controls that are 
covered by the operating instructions. Improper adjustment 
of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the 
product to normal operation.
■ If the product has been dropped or the cabinet has been 
damaged.
■ If the product exhibits a distinct change in performance, 
indicating a need for service.
14To protect your product against power surges, we recommend 
the use of a power protection device (Surge Protector).
 
						

							5 - 4   IMPORTANT INFORMATION
Trademarks
The Brother logo is a registered tradem ark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© 2005 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the 
U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple 
Computer, Inc.
PaperPort and OmniPage OCR are registered trademarks of 
ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft 
Technology Corporation.
Microdrive is a trademark of International Business Machine 
Corporation.
SmartMedia is a registered trademark of Toshiba Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co.Ltd., 
SanDisk Corporation and Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and 
licensed to the MultiMediaCard Association.
xD-Picture Card is a trademark of Fuji Photo Film Co. Ltd., Olympus 
Optical Co. Ltd and Toshiba Corporation.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and 
MagicGate are trademarks of Sony Corporation.
Each company whose software title is mentioned in this manual has 
a Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s 
Guide, the Software User’s Guide, and the Network User’s 
Guide (DCP-315CN only) are registered trademarks of their 
respective companies.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 1
6
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then 
close it again.
Data 
Remaining Print data remains in the machine’s memory. Re-start printing from your 
computer.
Print data remains in the machine’s memory. 
The USB cable was unplugged while the 
computer was sending the data to the 
machine. Press 
Stop/Exit . The machine will 
cancel the job and eject the page 
that is being printed.
Document Jam
(DCP-120C only) The document was not inserted or fed 
properly, or the document fed from the ADF 
was too long. See 
Using the ADF (automatic 
document feeder) (DCP-120C only)  
on page 1-5.
The document is jammed in the machine. See  Document jams (DCP-120C 
only)  on page 6-3.
High 
Temperature The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges is empty. 
The machine will stop all print operations. Replace the ink cartridges. 
(See 
Replacing the ink cartridges  on 
page 6-22.)
Low 
Temperature The print head is too cold. Allow the machine to warm up.
Media Error The media card is either corrupted, 
improperly formatted, or there is a problem 
with the media drive. Re-insert the card firmly into the slot 
to make sure it is in the proper 
position. If the error remains, check 
the media drive by inserting another 
media card that you know is 
working.
 
						

							6 - 2   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Near Empty One or more of the ink cartridges are running 
out of ink. Order a new ink cartridge. 
No Cartridge An ink cartridge is not properly installed. Take out the ink cartridge and put it 
in again seating it properly.
(See Replacing the ink cartridges  on 
page 6-22.)
No File The media card in the media drive does not 
contain a .JPG file. Reinsert the correct media card.
No Paper Fed The machine is out of paper. Add paper, and then press  Mono 
Start  or Colour Start .
The paper is jammed in the machine. See  Paper is jammed inside the 
paper tray  on page 6-4 or  Paper is 
jammed inside the machine  on page 
6-5.
Out of Memory The machine’s memory is full. (Copy operation in process)
Press Stop/Exit  and wait until the 
other operations in progress finish 
and then try again.
Paper Jam Paper is jammed in the machine. See  Paper is jammed inside the 
paper tray  on page 6-4 or  Paper is 
jammed inside the machine  on page 
6-5.
Unable to ChangeUnable to Clean
Unable to Init
Unable to Print
Unable to Scan
The machine has a mechanical problem.
— OR —
A foreign obstacle such as a clip or ripped 
paper is in the machine. Open the scanner cover and remove 
any foreign obstacles inside the 
machine. If the error message 
continues, disconnect the machine 
from the power source for several 
minutes then reconnect it.
ERROR MESSAGES
ERROR 
MESSAGE
CAUSE ACTION
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 3
Document jams (DCP-120C only)
If the document is jammed, follow the steps below.
Document is jammed in the top of the ADF unit
1Take out any paper from the ADF that is not jammed.
2Open the ADF cover.
3Pull the jammed document out to the right or left.
4Close the ADF cover.
Press Stop/Exit .
Document is jammed inside the ADF unit
1Take out any paper from the ADF that is not jammed.
2Lift the document cover.
3Pull the jammed document out to the left.
4Close the document cover.
Press Stop/Exit .
 
						

							6 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the 
machine. Open and close the scanner cover to clear the error.
Paper is jammed inside the paper tray
1Pull the paper tray out of the machine.
2Pull up the jammed paper to remove it.
Paper Tray
Jammed paper