Boxlight Xd-9m Users Guide

							32
Maintenance & Troubleshooting
Replacing the Batteries in the Remote Control
The life of the batteries depends on how often and how long you 
use the remote. Symptoms of low battery charge include erratic 
responses when using the remote and a reduced range of opera-
tion.
Follow these steps to replace the batteries:
1Turn the remote face down in your hand.
2Slide the battery cover off the end of the remote.
3Remove the old batteries and dispose of them in an environ-
mentally proper manner.
4Install two new AAA alkaline batteries. Make sure you install 
each in the correct direction.
5Slide the battery cover back on the remote.
Using the Security Lock 
The projector has a security connector for use with a PC Guardian 
Cable Lock System (Figure 23). See “Optional Accessories” on 
page 39 for ordering information. Refer to the information that 
came with the lock for instructions on how to use it to secure the 
projector.
FIGURE 23
Installing the security lock 
						

							33
Troubleshooting
Problem: Nothing on projection screen
Make sure that the power cord is properly connected to a fully 
functional AC electrical outlet. Make sure that the power cord 
is also properly connected to the projector.
If the projector is plugged into a power strip, make sure the 
power strip is turned on.
Make sure you have removed the lens cap on the projection 
lens at the front of the projector.
Make sure the lamp is switched on.
Check the projector ’s lamp to ensure that it is securely con-
nected in the lamp module. See “Replacing the Projection 
Lamp” on page 29.
Make sure that the cables do not have any bent pins.
Problem: Color or text not being projected
You might need to adjust the brightness up or down until the 
text is visible. Refer to “Brightness” on page 19 for more infor-
mation.
Problem: The screen resolution is not right
Make sure the computer ’s video card is set for a resolution of 
no greater than 1024x768. 
Problem: Image isn’t centered on the screen
Move the projector to reposition the image.
Reposition the image using the software. Refer to “Horizontal 
position” on page 23 and “Vertical position” on page 23.
Be sure the projector is at a 90 degree angle to the screen.
Problem: Only the start-up screen displays
Verify that the cables are connected correctly. See page 7 
through page 8 for connection procedures.
Verify that the proper input source is connected. See “Source 
(keypad only) or Computer and Video (remote only)” on 
page 16. 
						

							34
Maintenance & Troubleshooting

You might need to turn everything off and power up the 
equipment again in the proper order. Refer to your com-
puter ’s documentation to determine the correct order.
Make sure your laptop’s external video port is turned on. See 
the “Portable and Laptop Activation Chart” on page 40 or 
your computer ’s manual for details.
Make sure your computer ’s video board is installed and con-
figured correctly.
Make sure your computer has a compatible video board. The 
projector isn’t CGA, EGA or SXGA compatible.
If you’re using Windows 98:
1Open “My Computer” icon, the Control Panel folder and 
then the Display icon.
2Click the Settings tab.
3Verify that the Desktop area is set to 1024x768 or less.
Problem: Image is too wide or narrow for screen
Adjust the zoom or projector placement.
Adjust the resolution of your video card if it’s greater than 
1024x768. 
						

							35
Problem: Image is out of focus
Turn the projection lens to focus the image.
Make sure the projection screen is at least 5 feet (1.5 m) from 
the projector.
Check the projection lens to see if it needs cleaning.
Problem: Image and menus are reversed left to right
Rear projection mode is probably turned on. Turn Rear Projec-
tion off in the Controls menu. The image should immediately 
return to forward projection. See “Rear Projection” on 
page 24.
Problem: the projector displays vertical lines, “bleeding” or 
spots
Adjust the brightness. See “Brightness” on page 19.
Check the projection lens to see if it needs cleaning.
Problem: no sound
Adjust volume.
Verify audio/input connections.
Adjust audio source.
Problem: Image is “noisy” or streaked
Try these steps in this order.
1Deactivate the screen saver on your computer.
2Tu r n  
Auto Image off and then back on again. See “Auto 
Image” on page 21. 
3Tu r n  
Auto Image off and adjust the synchronization and track-
ing manually to find an optimal setting. See “Manual Sync” 
on page 22 and “Manual Tracking” on page 22.
The problem could be with your computer ’s video card. If 
possible, connect a different computer. 
						

							36
Maintenance & Troubleshooting
Problem: Projected colors don’t match the computer or video 
player’s colors
Just as there are differences in the displays of different moni-
tors, there are often differences between the computer image 
and the projected image. Adjust the brightness, tint and/or 
contrast from the Display menu. See “Brightness” on page 19, 
“Tint” on page 19 and “Contrast” on page 19. 
Problem: Lamp seems to be getting dimmer
The lamp begins to lose brightness when it has been in use for 
a long time. Replace the lamp as described in “Replacing the 
Projection Lamp” on page 29.
Problem: Lamp shuts off
A minor power surge may cause the lamp to shut off. Unplug 
the projector, wait at least a minute, then plug it back in.
Make sure the vents are not blocked.
Before calling Boxlight for assistance, please have the following 
information available:
the projector ’s serial number (located on the bottom label)
the resolution of your computer.
Call Boxlight at 
1-800-762-5757 or 360-779-7901. 
						

							37
APPENDIX
Specifications
The XD-9m must be operated and stored within the temperature 
and humidity ranges specified. 
Te m p e r a t u r e
Operating
50 to 104
° F (10 to 40° C)
Non-operating
-4 to 158
° F (-20 to 70° C)
Humidity
Operating and non-oper. 5% to 95% relative humidity, non-condensing
Dimensions
8.75 x 9.75 x 2.5 inches (22.2 x 24.8 x 6.4 cm)
We i g h t
4.8 lbs. (2.2 kg) unpacked
Altitude
Operating 0 to 10,000 feet (3,048 meters)
Non-operating 0 to 40,000 feet (12,192 meters)
Optics
Focus Range 4.9 - 16 feet (1.5-5 m)
Lamp
Type 120-watt VHP lamp
Input Power Requirements
100-120VAC 6A;50/60Hz 
200-240VAC 3A; 50Hz
Audio Input
Input Impedance 10K ohm nominal, AC coupled
Maximum Input Voltage (L
IN + RIN)PEAK < 4.5 V for THD ≤
 0.3%
L
IN or RIN < 2.0 Vrms for THD ≤
 0.3%
Sensitivity 100 mV at 1 KHz for 88 dB SPL at 1 meter
Connector Type 3.5 mm (1/8 inch) stereo phone mini 
						

							38
Appendix
Accessories
NOTE: Use only Boxlight-
approved accessories. Other
products have not been tested with
the projector.Power Cords (one ships with projector, type depends on country)Standard Accessories 
(ship with the projector)
Quick Start
 card
User’s Guide
Soft Case
Shipping Box
M1-DA Analog Computer Cable 
Composite Video Cable
Computer Audio Cable 6 ft (1.8 m)
Audio Adapter (RCA to 3.5mm)
Executive Plus Remote
Projection Lamp Module
Lens Cap
North American Power Cord
Australian Power Cord
UK Power Cord
European Power Cord
Danish Power Cord
Swiss Power Cord 
						

							39
Optional Accessories
XD-9m Deluxe Carry Case
XD-9m Shipping Case (ATA approved)
M1-DA Digital Computer Cable 
Macintosh Adaptor
Full-Feature Laser Pro Remote Control
GyroMouse RF Remote (US, Mexico, Canada, UK 
only)
IR Remote Receiver
PC Guardian Projector Cable Lock
S-Video Cable
40” Portable Projection Screen
50” Portable Projection Screen
60” Portable Projection Screen
Programming Cable 
						

							40
Appendix
Portable and Laptop Activation Chart
Many laptop computers do not automatically turn on their exter-
nal video port when a projector is connected. Activation com-
mands for some laptop computers are listed in the following 
table. (If your computer is not listed or the given command does 
not work, refer to the computer ’s documentation for the appro-
priate command.) On many laptops, the activation function key 
is labeled with an icon, for example   or the text CRT/LCD.
NOTE: Usually, pressing the key
commands once activates the
external video port, pressing it
again activates both the external
and internal ports, and pressing it
a third time activates the internal
port. Refer to your computer’s
documentation for details on your
specific model.
ComputerKey command to 
activate portKey command to
de-activate port
Acer Ctrl-Alt-Esc (for setup) Ctrl-Alt-Esc (for setup)
AST* ** FN-D or Ctrl-D FN-D or Ctrl-D
Ctrl-FN-D Ctrl-FN-D
FN-F5 FN-F5
type from A:/IVGA/CRT type from A:/IVGA/CRT
FN-F12 FN-F12
AMS FN-F2 FN-F2
AMT setup screen setup screen
AT & T F N - F 3
FN-F6FN-F3
FN-F6
Advanced Logic 
ResearchCtrl-Alt-V Ctrl-Alt-V
Altima Shift-Ctrl-Alt-C Shift-Ctrl-Alt-L
setup VGA/
Conf.Simulscansetup VGA/
Conf.Simulscan
Ambra** FN-F12 FN-F12
FN-F5 FN-F5
F2/Choose Option/F5 F2/Choose Option/F5
Amrel* ** setup menu setup menu
Shift-Ctrl-D Shift-Ctrl-D
Apple see Mac Portable and Mac PowerBook
Aspen automatic automatic
Award FN-F6 FN-F6
BCC* automatic reboot computer 
						

							41
Bondwell LCD or CRT options after 
bootupreboot for LCD or CRT 
options to appear
Chaplet** setup screen setup screen
FN-F6 FN-F6
FN-F4 FN-F4
Chembook FN-F6 FN-F6
Commax Ctrl-Alt-#6 Ctrl-Alt-#5
Compaq* ** Ctrl-Alt-< Ctrl-Alt->
FN-F4 FN-F4
automatic automatic
mode/? (for setup option) mode/? (for setup option)
Compuadd* ** automatic automatic
Alt-F for screen setup 
optionAlt-F for screen setup 
option
Data General Ctrl-Alt-Command Ctrl-Alt-Command
Data General 
Wa l k a b o u t2 CRT/X at DOS prompt reboot
Datavue Ctrl-Shift-M Ctrl-Shift-M
DEC** FN-F5 FN-F5
FN-F4 FN-F4
Dell** Ctrl-Alt-< Ctrl-Alt->
Ctrl-Alt-F10 Ctrl-Alt-F10
FN-F8 (CRT/LCD) FN-F8
FN-D FN-D
FN-F12 FN-F12
Digital* automatic reboot
FN-F2 FN-F2
Dolch dip switch to CRT dip switch to LCD
Epson dip switch to CRT dip switch to LCD
Everex* setup screen option setup screen option
For-A Ctrl-Alt-Shift-C Ctrl-Shift-Alt-L
Fujitsu FN-F10 ComputerKey command to 
activate portKey command to
de-activate port