Blackberry Storm 2 Instruction Manual

S/MIME-protected message troubleshootingSome signing and encryption options are not available on my device
Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might...

Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the  Encoding field to one that uses encryption.
2. Press the  Menu key.
3. Click  Options.
4. Change the  Use Conventional Encryption  field to Yes.
5. Press the  Menu key.
6. Click  Save.
Using a secure method, let the recipient know what the pass phrase is.
Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN...

Attachment indicators in PGP protected messages
:The message includes a PGP® key attachment.
:The message includes multiple PGP key attachments.
:The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the  Menu key.
3. Click  Import Server .
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital...

Your device cannot verify the digital signature.
:Your device requires more data to verify the digital signature.
: Your device trusts the sender’s PGP® key.
: The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
:
The key status is not current, or your device requires more data to verify the trust status of the key.
: The sender’s PGP key is expired.
PGP protected message options Change...

5. Press the Menu key.
6. Click  OK.
Change the default signing and encryption option
Your BlackBerry®  device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen or in a folder, click the...

4. Change the Message Viewer Icons  field.
5. Press the  Menu key.
6. Click  Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your  BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Select the check box beside one or more encryption algorithms.
5. Press the  Menu key.
6....

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support...

Message troubleshooting
I cannot send messages Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your...

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If your device uses a software token to connect to a  Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-
Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off data service, 233...

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 49
Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does...