Bissell 9200e Service Manual

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 1 of 22 
 
               
Series 8920, 9200, 9300, 9400  
   Service Center Guide 
 
 
  

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 2 of 22 
 
TABLE OF CONTENTS 
 
Product overview  Page 3 
  
Quick reference troubleshooting chart  Page 4 
  
UL recommended high voltage test  Page 5 
  
Ground continuity test  Page 5 
  
Using a servicing platform  Page 5 
  
Preliminary diagnostic checks  Page 6 
  
Functional systems checks  Page 6 
  
Troubleshooting low/no spray symptoms  Pages 7-8 
  
Troubleshooting low suction...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 3 of 22 
PRODUCT OVERVIEW 
 
ProHeat 2X™ is the new revolutionary new cleaning system featuring: 
• Dual DirtLifter® PowerBrushes. 
• New SmartClean™ solution mixing. 
• Heated cleaning at the floor and through the attachment hose. 
 
 
 
   Gets the deep 
down dirt and 
leaves your 
carpets beautifully 
groomed   
   Heats hot tap 
water up to 25 
degrees hotter for 
maximum 
cleaning. Now...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 4 of 22 
Quick reference troubleshooting chart 
 
Problem
  Possible cause / Check for… 
• Low/No spray to floor and 
upholstery hose • Tank is warped and/or not sealing properly 
• pinched/clogged line 
• defective bridge rectifier 
• defective pump  
• faulty auto load receiver 
• defective component allowing air into system 
• pump not mounted so it can move freely 
• clogged heater 
•...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 5 of 22 
UL RECOMMENDED HIGH VOLTAGE TEST 
 
In keeping with UL standards, a high voltage test should be performed on a vacuum or 
deep cleaner any time the unit is in for repair, particularly when the motor or other 
electrical components have been replaced. High voltage testing is done for the safety of 
the customer. By applying an over-voltage between live parts and various metal 
portions...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 6 of 22 
 PRELIMINARY DIAGNOSTIC CHECKS 
 
Check to make sure the unit is properly assembled.   
 
Check seals on the Clean Water/Recovery Tank, Formula tank, Rear Cover, and Nozzle. 
If necessary, re-seat or replace seals. 
 
Check valve action on Clean Water/Recovery Tank and Formula tank by depressing them 
with your finger. The valve should move up and down. Replace if necessary. 
 
Check...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 7 of 22 
TROUBLESHOOTING LOW/NO SPRAY SYMPTOMS 
 
With the SmartClean™ dial set to rinse insert the formula tank into the unit in 
place of the water tank in the front auto load receiver. Do not put the tank in the 
rear auto load receiver. The rear auto load receiver may remain empty as long as 
the unit is set to rinse. Putting the smaller formula tank in the front receiver leaves 
more room...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 8 of 22 
 
TROUBLESHOOTING LOW/NO SPRAY SYMPTOMS (continued) 
 
Check lines for evidence of pinching or restricted flow. Straighten, un-pinch, or replace 
lines as necessary. 
 
Set air duct back in place and re-attach both tubes to it. 
 
Turn unit on. 
 
Check the pump motor to make sure it is running. 
 
If the pump motor is not running, check the current coming into it. If it is not...

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 9 of 22 
TROUBLESHOOTING - BRUSH MOTOR WILL NOT TURN  
 
Refer to TAKING THE UNIT APART on Page 11 if you need to access 
the brush motor 
 
Remove the base cover and recline the unit.  Check the voltage going to the brush motor 
by disconnecting the leads and reading the line voltage.  Line voltage should be 100-150+ 
volts DC.  If this voltage is present, the brush motor is defective....

Bissell ProHeat 2X™ Service Center Guide 
Issued:  September, 2005 
© 2005 BISSELL Homecare, Inc.           Page 10 of 22 
TROUBLESHOOTING - BRUSH MOTOR WILL NOT TURN 
(continued) 
 
If 0 voltage is read at the brush switch check the circuit board located in the upper handle.  
Check that connections are secure.  If 110/120 volts AC goes into the board (red & white 
wires) and a reading other than 100 – 150+ volts DC goes out, then the circuit board is 
defective and requires replacement.  There is a...