Bissell 5770p Manual

							Replacing the HEPA filter cartridge
The HEPA filter cartridge should be 
replaced every six months or if suction 
is declining. More or less frequent 
replacing may be required based on 
individual vacuuming habits and types of 
debris picked up.
Note: To have the benefits of the 
Airetight
™ HEPA System, you must 
use the BISSELL HEPA filter cartridge.
1. To remove the HEPA filter cartridge, 
push down on the filter door latch and 
pull door away from the cleaner.
2. Lift the tab at the top of the HEPA filter 
cartridge and pull cartridge away from 
the cleaner.
3. Replace the used HEPA filter cartridge 
with a new one.  
Note: To avoid damaging the HEPA 
filter cartridge and reducing its 
filtration capabilities, be careful not 
to touch the filter material. The HEPA 
filter cartridge is not washable.
4. To ensure a tight seal, the filter cartridge 
must latch fully in place. To install, push 
firmly near the top with the palm of your 
hand while holding the vacuum with 
your other hand.  
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Maintenance and care
1
2
4
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							Clearing clogs
Low suction or poor pickup may be due to 
a clog in the vacuum cleaner. If you notice 
a change in the sound of the motor or a 
reduction in the spinning action in the dirt 
container, check for a clog.
If there is no suction or if suction is reduced 
at the hose, follow these steps to check for 
and clear the clog:
1.  Unplug cleaner from electrical outlet.
2.  Check the foam filter and clean as 
necessary (see cleaning your foam filter 
on page 10).  
3.  Check the HEPA filter and replace if 
necessary (see replacing the HEPA filter 
cartridge on page 11).  
4.  Check to see if dirt container is full. 
Empty if needed.  
5.  Remove lower portion of dirt container. 
Clean the screen and check center 
tubes for dirt accumulation.
6.   While dirt container is removed, check 
dirt inlet for clogs.
7.  Remove the hose from the cleaner by 
twisting the collar counterclockwise. 
Straighten the hose and check for a clog. 
8. Check diverter area at back of machine 
for diverter position and clogs. When the 
hose wand is removed from the base, 
the diverter should be up (8a). If a clog is 
visible near the diverter, the plastic cover 
may be removed to clear the clog by 
removing the 7 screws as shown (8b).
Note: When removing and reinstalling the 
plastic cover, make sure the rope gasket 
remains fully in its track.
Maintenance and care
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 WARNING: To reduce the risk of 
electric shock, turn power 
switch off and discon-
nect polarized plug from  
electrical outlet before 
performing maintenance or 
troubleshooting checks.
6
7
8a
8b
5
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							Clearing clogs continued
If suction is normal at the hose, follow these steps 
to check for and clear the clog for floor cleaning:
1.  Check diverter area at back of machine for 
diverter position and clogs. When the hose 
wand is inserted in the base, the diverter 
should be down. If a clog is visible near the 
diverter, the plastic cover may be removed to 
clear the clog by removing the 7 screws as 
shown in illustration 8b above.
2.  Check the foot hose for clogs (2a). If you are 
not able to tell from the outside if a clog is 
present, remove the bottom 4 screws from 
the diverter cover to loosen and straighten 
the foot hose (2b).
  Remove any clogs found and fully 
reassemble the cleaner before attempting to 
check suction again or using the cleaner.
Thermal motor protection
An internal thermal protector has been designed 
into your cleaner to protect it from overheating.  
When the thermal protector activates, the main 
vacuum motor will stop operating. If this happens, 
proceed as follows.
1.  Turn the cleaner OFF and unplug from 
electrical outlet.
2.  Check the cleaner for the source of over-
heating problem (i.e. full dirt cup, dirty filters 
or clog).
3.  Fix the problem by following the steps in the 
maintenance section of the user guide.
4.  When the motor cools for approximately 30 
minutes, the thermal protector automati-
cally resets and cleaning may continue. If 
the cleaner will not turn on or the thermal 
protector continues to activate, your cleaner 
may need servicing. Call BISSELL Consumer 
Services or visit the website.
Note: The thermal protector controls the 
main vacuum motor only, not the brush 
motor.  If the thermal protector activates, 
the brush will continue to operate normally; 
however, there will be no suction.
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1
2a
2b
Maintenance and care
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							14www.bissell.com 800.237.7691
Maintenance and care
Brush reset
If something becomes lodged in the foot and the 
brush shuts off, turn the cleaner off and unplug 
from the outlet. Remove the obstruction. The 
brush will automatically reset when the cleaner 
is plugged in and turned back on.
Brush maintenance
The rotating brush should be checked regularly 
for accumulating debris that might reduce the 
cleaning performance of your vacuum.
1.  Unplug cleaner from electrical outlet.
2.  Recline the handle and turn your cleaner 
over so the bottom side is up.
3.  Carefully cut away any visible hair, fibers 
or debris from the brush roll.
Do not attempt to disassemble the vacuum foot 
or to remove the brush roll. If you feel it needs to 
be checked or replaced, call BISSELL Consumer 
Services or visit the website to locate an 
authorized service center.
Belt maintenance
The brush belt is designed to last the useful life 
of the cleaner when used according to all 
instructions in the user guide under normal 
household conditions. If you feel that it needs to 
be checked or replaced, call BISSELL Consumer 
Services or visit the website to locate an authorized 
service center. Do not attempt to disassemble the 
vacuum foot or to change the belt.
 CAUTION: To reduce the risk of injury 
from moving parts, turn off 
the vacuum cleaner and 
disconnect power plug from 
electrical outlet.
3
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							15www.bissell.com 800.237.7691
Changing the light bulb
1.  Unplug cleaner from electrical outlet.
2.  Recline handle for easier access to light bulb 
and remove screw to lift off lens.
3.  Remove the bulb by grasping bulb and pull-
ing straight out of the socket. Install the new 
bulb by pushing gently into the socket until 
the bulb snaps into place.
TurboBrush maintenance
The TurboBrush should be checked regularly for 
clogs or debris wrapping around the brush.
1.  Remove tool from hose or front of vacuum.
2.  Twist collar so opening is at the top and lift 
top cover to remove.
3.  Remove the brush from the belt and clean 
debris.
4.  Replace the brush inside the belt and place 
ends into slots on sides as shown.  
5.  Reposition top cover making sure to line up 
inside tab at the front with the opening on 
the cover. Twist collar until opening is at the 
bottom to lock into place.
Maintenance and care
2
4
3
5 2
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							16www.bissell.com 800.237.7691
Troubleshooting
Vacuum cleaner won’t turn on
Possible causes  Remedies
1.  Power cord not plugged in 1.  Check electrical plug
2.  Blown fuse/tripped breaker 2.  Check/replace fuse or reset breaker
3.  Thermal protector activated 3.  Allow cleaner to cool for 30 minutes, see 
     pg.  13
4.  Handle not fully attached 4.  Remove handle and reinstall
Brush not rotating
Possible causes   Remedies
1.  Brush switch turned to “Off” 1.  Make sure brush switch is in “On” position
2.  Vacuum is in upright position 2.  Recline vacuum to operate brush
3.  Brush is jammed 3.  Remove obstruction or debris (pg. 14), 
     unplug cleaner to reset brush (pg. 14)
4.  Brush needs to be reset 4.  Unplug cleaner to reset brush (pg. 14)
5.  Handle not fully attached 5.  Remove handle and reinstall
Vacuum cleaner won’t pick up or low suction
Possible causes  Remedies
1.  Incorrect height setting 1.  Turn dial to lower setting
2.  Hose wand not properly positioned 2.  Make sure hose wand is fully seated in 
     base and diverter is in down position
3.  Dirt container not installed properly 3.  Check assembly of upper and lower portions,
     correctly position and snap into place
4.  Dirt container full 4.  Empty dirt container
5.  Clog in cleaner 5.  Follow instructions on pg. 12-13 for 
     clearing  clogs
6.  Filters are dirty 6.  Check and clean foam filter, check and 
     replace HEPA filter cartridge if needed
7.  Hose not properly attached 7.  Make sure hose collar is twisted to 
     lock  position
 WARNING: To reduce the risk of 
electric shock, turn 
power OFF and discon-
nect polarized plug from 
electrical outlet before 
performing maintenance 
or troubleshooting.
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							Troubleshooting
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Vacuum cleaner is difficult to push
Possible causes  Remedies
1.  Incorrect height setting 1.  Turn dial to higher setting
Visible dust escaping from cleaner
Possible causes  Remedies
1.  Filter tray missing or not installed properly 1.  Check filter tray to make sure it is 
     fully  inserted
2.  Foam filter missing or not installed properly  2.  Check foam filter for correct installation
3.   HEPA filter cartridge missing or not installed properly 3.  Check HEPA filter cartridge for 
     correct  installation
4.  Dirt container not installed properly 4.  Make sure dirt container is correctly 
     positioned and snapped into place
5.  Dirt container not assembled properly 5.  Check screen, upper and lower portions of 
     the dirt container for proper assembly
6.  Hose not installed properly 6.  Make sure hose wand is fully seated in 
     base, make sure foot hose is properly 
     attached to diverter area 
7.  Hole or crack in hose 7.  Check hose for holes or cracks and replace 
     if  needed
Other maintenance or service not included in the manual should be performed by an 
authorized service representative.
Thank you for selecting a BISSELL product.
Please  do  not  return  this  product  to  the  store.             
For any questions or concerns, BISSELL is happy to be of service. 
Contact us directly at 1-800-237-7691.
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							18www.bissell.com 800.237.7691
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services
1-800-237-7691
 
Monday - Friday    8 a.m. — 10 p.m. EST
Saturday    9 a.m. — 8 p.m. EST
Or write:
BISSELL HOMECARE, INC
PO Box 3606
Grand Rapids  MI 49501
ATTN: Consumer Services
 
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date:  ___________________
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event 
of a warranty claim. See Warranty on page 20 for details.  
BISSELL Consumer Services
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							19www.bissell.com 800.237.7691
You may purchase parts from your retailer, by calling BISSELL Consumer Services or by 
visiting our website. Below is a list of common replacement parts*. While not all of these 
parts may have come with your specific model, they are available for purchase if desired.  
Please note, all attachments may not store on board your vacuum.
Item  Part No.  Part Name
1  3282   HEPA Filter Cartridge
2 203-1374 Foam Filter
3 203-1362 TurboBrush
4  203-1372  TurboBrush with Microban
®
5 203-1381 Wide TurboBrush
6  203-1367  Pet Wide TurboBrush
7 203-1364 Telescoping Wand
8  203-1373  Metal Telescoping Wand
9 203-1365 Combination Brush
10 203-1363 Crevice Tool
11 203-1366 Flexible Crevice Tool
12 203-1382 Contour Tool
13 203-1359 Hose
14 203-1377 Light Bulb
15 552A  Acarosan
® Dust Mite Powder
16 556A  Acarosan
® Dust Mite Control Trigger Spray
*Not all parts are included with every model. Other tools may be available. 
Contact BISSELL Consumer Services or visit our website for more detail.
Replacement parts - BISSELL Healthy Home Vacuum™
12345 6
789101112
13 14 15 16   
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							New Five Year Warranty on Healthy Home Vacuum™
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited Five Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for five years any defective or malfunctioning part. Please keep your original sales receipt as it is your proof of warranty.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is  not covered. 
  If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area. 
If you need information about repairs or replacement parts, or if you have questions about your  warranty, contact BISSELL Consumer Services.
Website or E-mail: www.bissell.com Use the “Customer Services” tab.
Or Call: BISSELL Consumer Services 1-800-237-7691 Monday - Friday 8 a.m. - 10 p.m. ET Saturday 9 a.m. - 8 p.m. ET 
Or write: BISSELL Homecare, Inc. PO Box 3606 Grand Rapids MI 49501 ATTN: Consumer Services
BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. 
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above  limitation or exclusion may not apply to you. 
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES  
EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY  
OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED  
TO THE FIVE YEAR DURATION FROM THE DATE OF PURCHASE AS  
DESCRIBED ABOVE.
Some states do not allow limitations on how long an implied warranty lasts,  so the above limitation may not apply to you.©2008 BISSELL Homecare, IncGrand Rapids, MichiganAll rights reserved. Printed in KoreaPart Number 140-2106Rev 02/08 Visit our website at:www.bissell.com