Bissell 21k3-2 Manual

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Maintenance and care  
.
5. Clean strings, hair and other debris from rotating floor brush, paying particular attention to brush ends.
6. Clean strings, hair and other  debris from motor pulley and  drive belt areas.
7. Check drive belt carefully for wear, cuts or stressed areas.
8.  Check air passageway for obstructions. Remove debris from this area.
Replace drive belt
Use only genuine BISSELL style 9 replacement belts (#203-1093) in your BISSELL CleanView Helix.
1. Unplug cleaner from electrical outlet.
2. With rotating floor brush removed from vacuum cleaner (steps 1-4 of Check rotating floor brush and drive belt), grasp old drive belt and remove from motor pulley. Discard old drive belt.
3. Place new drive belt over motor  pulley and stretch other end over rotating floor brush in the space between the bristles.
4. Place ends of rotating floor brush down into slots on sides as shown.
5. Turn rotating floor brush by hand several times in the direction of motor pulley. If properly installed, drive belt will center itself on rotating brush.
6. Reposition brush cover and screw back into place. 
Air Passageway
Motor  Pulley
8.
Checking rotating floor brush and drive belt continued  
						

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Clearing a clog
Low suction or poor pickup may be due to a clog in the vacuum cleaner.  If you notice a change in the sound of the motor or a reduction in the spinning action, check for clogs.
1. Unplug cleaner from electrical outlet.
2. Empty dirt container.
3. Check upper tank for build up or clogs.  
4. Check the suction inlet for a clog.
5. Grasp the quick reach handle and  lift hose wand to separate from the suction opening. Check for a clog  in the base, the wand or the hose.
6. Remove the screw attaching the hose wand base to the vacuum. Straighten the hose wand base and unclog with long, narrow object such as a broom stick.
7. If the clog persists, follow the  instructions for Checking the rotating floor brush on page 10 and inspect the air passageway for obstructions.
Replace light bulb
Use only BISSELL Replacement Bulbs in your BISSELL CleanView Helix. selected models only
1. Unplug cleaner from electrical outlet.
2. Using a flat screwdriver, table knife or coin, insert into the slot on the right of the lens and gently push inner latch to the left as shown to remove the lens.
3. Reposition lens by inserting the tab on left side and then pushing the right side back into place.
3.
4.
6.
2.
3.
Maintenance and care  
Suction Inlet
Remove Screw  
						

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Vacuum cleaner won’t turn onPossible causes Remedies
1. Power cord not plugged in  1. Check electrical plug
2.  Blown fuse/tripped breaker  2. Check/replace fuse or reset breaker     
Vacuum cleaner won’t pick up dirtPossible causes   Remedies
1. Incorrect height adjustment  1. Adjust powerfoot to correct height setting
2.  Hose not attached to suction opening   2. Grasp quick reach handle and firmly push     hose wand onto the suction opening
3.  Crack or hole in hose  3. Check hose and replace if needed
4.  Broken or worn drive belt  4. Replace drive belt, see page 11
5.  Rotating floor brush bristles worn  5. Replace brush
6.  Rotating floor brush jammed  6. Remove brush and clean debris from brush ends,      see page 10
7.  Clog in vacuum  7. Follow instructions on page 12 for clearing clogs
8.  Dirt container full  8. Empty dirt container, see page 8
9.  Dirt container or upper tank not installed properly  9. Position correctly and lock in place
10.  Filters are dirty  10. Check and clean pre-motor and post-motor filters,      see page 10
Tools won't pick up dirtPossible causes  Remedies
1. Crack or hole in hose  1. Check hose and replace if needed
2.  Clog in vacuum  2. Follow instructions on page 12 for clearing clogs
3.  Dirt container full  3. Empty dirt container
4.  Dirt container or upper tank not installed properly  4. Position correctly and lock in place
5.  Filters are dirty  5. Check and clean pre-motor and post-motor filters
Vacuum cleaner is difficult to pushPossible causes  Remedies
1. Incorrect height adjustment  1. Adjust powerfoot to correct height setting
Visible dirt escaping from cleanerPossible causes  Remedies
1. Dirt container full  1. Empty dirt container, see page 8
2.  Filters missing or installed incorrectly  2. Check pre-motor and post-motor      filters for correct installation
Please  do  not  return  this  product  to  the  store.             
For any questions or concerns, BISSELL is happy to be of service.  Contact us directly at 1-800-237-7691.
Troubleshooting - CleanView Helix®
WARNING:
To reduce the risk of injury from moving parts, turn off vacuum cleaner and disconnect from power outlet before performing troubleshooting steps.
Other maintenance or service not included in the manual should be performed by an authorized service representative.
Thank you for selecting a 
BISSELL product.  
						

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Accessories - CleanView Helix®
Replacement Parts - CleanView Helix®
14
Warranty - BISSELL CleanView Helix® 22C1 and 32Y7 
This warranty gives you specific legal rights, and you may also have oth\
er rights which may vary from state to state. If you need additional instruction regarding this warranty or \
have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited Two Year Warranty
Subject to the EXCEPTIONS AND EXCLUSIONS identified on page 15, upon rec\
eipt of the  product BISSELL will repair or replace (with new or remanufactured comp\
onents or products),  at BISSELL’s option, free of charge from the date of purchase by the original purch\
aser, for two years any defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial o\
r rental service. This  warranty does not apply to fans or routine maintenance components such a\
s filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized\
 repair, or any other  use not in accordance with the user's guide is not covered. 
See information on page 15 "If your BISSELL product should require service:"
*The filter media, not the vacuum as a whole, complies with the IEST-RP-CC001.5 HEPA Standard.
Item Part No.  Part Name
1 203-2447 TurboBrush Tool
2 203-1063 Crevice Tool
3 203-1059 Combination Dusting/Upholstery Brush
4 203-1084 Extension Wand 
*Not all parts are included with every model.1
1
2
245
6789
34
These items are available for purchase as accessories for your BISSELL CleanView Helix. To purchase call 1-800-237-7691 or visit www.bissell.com. 
Item Part No.  Part Name1 203-1093  Style 9 Drive Belt (2-Pack)
2 203-1297  Standard Headlight Bulb (selected models only) 
3 203-2450  Hose Assembly 
4 203-2449  Brush Dowel (15")
5  32R9   Style 16 Inner and Outer Circular Pre-Motor Filter Set   6 203-1464   Style 16 Inner Circular Pre-Motor Filter
7 203-1192  Style 16 Outer Circular Pre-Motor Filter
8 32076  Style 7/9/16 HEPA Media Filter*  
9 3099  Style 7/9/16 Post-Motor Filter
3  
						

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Warranty-BISSELL CleanView Helix® 22C1-2, 21K3,  
 71V9, 71V9-2
This warranty gives you specific legal rights, and you may also have oth\
er rights which may vary from state to state. If you need additional instruction regarding this\
 warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
Limited Three Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace (with new or remanufactured components o\
r products), at BISSELL’s option, free of charge from the date of purchase by the original purchas\
er, for three years any defective or malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial o\
r rental service. This  warranty does not apply to fans or routine maintenance components such a\
s filters, belts, or  brushes. Damage or malfunction caused by negligence, abuse, neglect, una\
uthorized repair,  or any other use not in accordance with the user's guide is not covered.\
 
If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area. 
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Services.
Website or E-mail: www.bissell.com
Or Call: BISSELL Consumer Services 1-800-237-7691 Monday – Friday 8 am - 10 pm ET Saturday 9 am - 8 pm ET 
Or Write: BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 
ATTN: Consumer Services
BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE 
PURCHASE PRICE OF THE PRODUCT. 
Some states do not allow the exclusion or limitation of incidental or co\
nsequential damages, so the above limitation or exclusion may not apply to you. 
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTYTHIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
Some states do not allow warranty limitations on how long an implied war\
ranty last so the above limitation may not apply to you.  
						

							©2012 BISSELL Homecare, IncGrand Rapids, MichiganAll rights reserved. Printed in KoreaPart Number 110-4459Rev 12/11Visit our website at:www.bissell.com
For information about repairs or replacement parts, or questions about your warranty, call:
BISSELL Consumer Services 
1-800-237-7691 
Monday – Friday 8 am - 10 pm ET
Saturday   9 am -   8 pm ET
Or write:
BISSELL Homecare, Inc.
PO Box 1888
Grand Rapids  MI 49501
ATTN: Consumer Services 
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date:  ___________________
NOTE: Please keep your original sales receipt.  It provides proof of purchase date in the event  of a warranty claim. See Warranty on pages  14 and 15 for details.  
BISSELL consumer services
www.bissell.com 800.237.769116
Registering is quick, easy and offers you benefits over the lifetime of \
your product.  You’ll receive:
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Automatically earn points for discounts and free shipping on future purchases.
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Supplying your information now saves you time should you need to contact us with questions regarding your product.
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Special PromotionsOptional: Register your email to receive notice of offers, contests, cle\
aning tips and more!
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