BenQ V2410 User Manual

							  31   How to adjust your monitor
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics 
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for 
remote diagnostics.
HDMI Auto 
SwitchWhen this function is 
activated, HDMI port will be 
in the input auto select 
loop.Otherwise, HDMI can 
only be selected by input 
select or by hot key.Press the ENTER key to select 
this option. Press the   or 
 keys to change the 
settings.• ON
• OFF
Reset All Resets all mode, color and 
geometry settings to the 
factory default values.Press the   or   keys to 
change the settings. • YES
• NO
 
						

							32 Troubleshooting  
7. Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the instructions in Adjusting the screen resolution on page 34, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by 
working through the instructions in Adjusting the screen refresh rate on page 35. It is normal for 
blurring to occur due to conduction losses in extension cables. You can minimize these losses by 
using an extension cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions in Adjusting the screen resolution on page 34. Select the native resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one or more 
pixels are permanently red, green, blue or another color.
•Clean the LCD screen.
•Cycle power on-off.
•These are pixels that are permanently on or off and is a natural defect that occurs in LCD 
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select 
MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” 
message box to reset the color settings to the factory defaults. 
If the image is still not correct and the OSD also has faulty coloration, this means one of the three 
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is 
bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means 
you are using a display mode that this monitor does not support, please change the setting to one 
of the supported mode. Please read Preset display modes on page 36. 
Faint shadow from the static image displayed is visible on the screen:
•Activate the power management function to let your computer and monitor go into a low 
power sleep mode when not actively in use.
•Use a screensaver to prevent the occurrence of image retention.
 
						

							  33   Troubleshooting
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button on 
the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the instructions in Adjusting the screen resolution on page 34, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running at 
its native resolution. To have the optimal display performance of each type of input sources, you 
can use the Display Mode function to set a proper aspect ratio for the input sources. See Display 
Mode on page 26 for details.
The image is displaced in one direction:
Read the instructions Adjusting the screen resolution on page 34, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
•To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” 
key for 15 seconds to enter the “OSD Lock” option and make changes. 
•Alternatively, you may use the   or   keys to select “NO” in the “OSD Lock” submenu 
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
No sound can be heard from the connected external speakers:
•If the external speakers are USB-powered, check whether the USB connection is OK.
•Increase the volume (volume may be muted or too low) on the external speakers.
Sound cannot be muted:
•Restart your computer.
•Update the graphics and/or audio driver.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or 
e-mail us at: [email protected].
 
						

							34  Adjusting the screen resolution  
Adjusting the screen resolution
Due to the nature of liquid crystal display (LCD) technology, the picture resolution is always fixed. 
For the best display performance, please set the display to its maximum resolution with an aspect 
ratio of 16:9. This is called “Native Resolution” or maximal resolution – that is, the clearest 
picture. Please refer to the table below for the native resolution of your LCD. Lower resolutions are 
displayed on a full screen through an interpolation circuit. Image blurring across pixel boundaries 
can occur with the interpolated resolution depending upon the image type and its initial 
resolution.
To take full advantage of LCD technology you should select the native resolution setting of your PC screen 
as described below. Be aware that not all PC video cards provide this resolution value. If yours doesnt, 
check with the video card manufacturers website for an updated driver for your particular model PC video 
card which supports this resolution. Software video drivers are often updated and available for new 
hardware video resolutions. If necessary, you may need to replace and update the PC video card 
hardware to be able to support the native resolution of the monitor. 
1. Open Display Properties and select the Settings tab. 
Yo u  c a n  o p e n  Display Properties by right-clicking on the Windows desktop and selecting 
Properties from the pop-up menu.
2. Use the slider in the ‘Screen area’ section to adjust the screen resolution.
Select the recommended resolution (maximum resolution) then click Apply.
If you select some other resolution, be aware that this other resolution is interpolated and may not 
accurately display the screen image as well as it could do at the native resolution setting.
3. Click OK then Ye s. 
4. Close the 
Display Properties window.
If your input source does not provide an image with a 16:9 aspect ratio, the displayed image may 
appear stretched or distorted. To maintain the original aspect ratio, image scaling options can be 
found in the “Display Mode” adjustment. See Display Mode on page 26 for more information.
ModelNative Resolution
V2210 / V2210 Eco 1920 x 1080
V2410 / V2410 Eco 1920 x 1080
 
						

							  35   Adjusting the screen refresh rate
Adjusting the screen refresh rate 
You don’t have to choose the highest possible refresh rate on an LCD display, because it is not 
technically possible for an LCD display to flicker. The best results are obtained by using the factory 
modes already set in your computer. Check next chapter to see the factory modes: Preset display 
modes on page 36.
You can choose 59.934 Hertz for the native resolution of 1920 x 1080. Not applicable in all models. Please 
refer to the table on page 34.
1. Double click the Display icon in Control Panel.
2. From the 
Display Properties window, select the Settings tab and click the Advanced 
button. 
3. Select the 
Adapter tab, and select an appropriate refresh rate to match one of the applicable 
factory modes as listed in the specification table.
4. Click 
Change, OK, then Ye s. 
5. Close the 
Display Properties window.
 
						

							36  Preset display modes  
Preset display modes
•Image disruption may occur as a result of signal frequency differences from graphic cards 
which do not correspond with the usual standard. This is not, however, an error. You may 
improve this situation by altering an automatic setting or by manually changing the phase 
setting and the pixel frequency from the “DISPLAY” menu.
•To extend the service life of the product, we recommend that you use your computers power 
management function. 
Incoming display mode (Input timing)
Resolution21.5W
1920X108024W
1920X1080
640x480@60Hz v v
640x480@75Hz v v
720x400@70Hz v v
800x600@60Hz v v
800x600@75Hz v v
832x624@75Hz v v
1024x768@60Hz v v
1024x768@75Hz v v
1152x870@75Hz v v
1280x720@60Hz v v
1280X960@60Hz v v
1280x1024@75Hz v v
1360x768@60Hz v v
1600x900@60Hz v v
1680x1050@60Hz v v
1920x1080@60Hz v v
 
						

							  37   Recycling information
Recycling information
Recognizing the importance of environmental protection and assigning itself the responsibility of 
protecting the global environment, BenQ has endeavored, and will steadily continue to endeavor, 
to construct recycling systems around the world so as to collect and recycle the used monitors 
from our customers. Therefore, we would sincerely appreciate your support in properly recycling 
or disposing of your monitor at the end of its life cycle.
This recycling information guide provides you the information on our service centers. Please see 
the following list to contact the center in your area, and our service centers will assist you in 
managing your used monitors.
To gain the up-to-date recycling information, please visit the following website:
http://www.benq.com/page/?pageId=267.
 
AreaCountryDetails on the Service Center
Asia Pacific Taiwan BenQ Asia Pacific Corp.
Customer Care Department 
Tel.: +886-0800-027-427
16 Jihu Road, Neihu, Taipei 114, Taiwan 
(R.O.C.)
America United States BenQ America Corp.
15375 Barranca Parkway, Suite A-205
Irvine, CA 92618
Customer Service Toll-free number: 
1-866-600-2367 (USA)
www.benq.us/support/
Europe Austria UFH Umweltforum Haushalt
Tel.: +43 1 588 39-0
www.ufh.at
Belgium RECUPEL ICT 
Tel.: +32 2 706 86 16 
E-mail: [email protected]
www.recupel.be
 
						

							38  Recycling information  
Czech RREMA lOOO IK, a.s.
Bavorská 856 
155 41 Praha 5
Česká republika
Tel.: +420 224 454 224
Fax: +420 224 454 422
E-mail: [email protected]
www.remasystem.cz
Denmark Elretur A/S
Tel.: +45 33 36 91 98
E-mail: [email protected]
Norway Elretur AS
Tel.: +47 23 06 07 40
E-mail: [email protected]
Estonia EES - Ringlus
Endla 3, 10122 Tallinn,
 
Tel.: +372 6 484 335
Fax: +372 6 307 300
E-mail: [email protected]
www.eesringlus.ee
Finland Elker OY
Tel.: +358 (0)10 249 17 00
E-mail: [email protected]
www.elker.fi
Germany EAR
Tel.: +49 0911766650    
E-mail: [email protected]
Greece ANAKIKLOSI SISKEVON S.A. 
Tel: +30 210 5319762 - 5
Fax: +30 210 5319766
E-mail: [email protected]
www.electrocycle.gr
AreaCountryDetails on the Service Center
 
						

							  39   Recycling information
Hungary ELECTRO-COORD Magyarország Kht.
Márvány utca 18,   
H-1012 Budapest
Tel.: (+36-1) 224-7730,
Fax: (+36-1) 224-7739
E-mail: [email protected]
www.electro-coord.hu
Ireland Midia Ltd 
Tel.: +353-1-4199733
Fax: +353-1-4565120 
Unit B Montone Business Park 
Oak Road 
Dublin 12
Luxembourg Ecotrel
7, rue Alcide de Gasperi
L-1615 Luxembourg (Kirchberg)   
Tel.: +352 26098731
Fax: +352 26098736
www.ecotrel.lu
Netherland ICT Milieu 
Tel.: +31-0348493640                           
E-mail: [email protected]
Portugal Associaçao Portuguesa de Gestao de 
residuos de Equipamentos Electricos o 
Electronicos
Av. Do Forte, nº3
Edificio Suecia I, piso 3
2794-038 Carnaxide, Portugal
Tel.: +(351) 214169020
www.amb3e.pt
ERP - Associaçao Gestora de Residuos de 
Equipamentos Electricos o Electronicos
Beloura Office Park, Edifício 6, Sala 6
Quinta da Beloura 2710-693 SINTRA, 
Portugal
Tel.: +(351) 210029211
E-mail: [email protected]
www.erp-portugal.pt
AreaCountryDetails on the Service Center
 
						

							40  Recycling information  
Slovakia SEWA, a.s.
Račianska č. 71 
831 02 Bratislava
Tel.: + 421 (0)2 4910 6811 
Fax: + 421 (0)2 4910 6819 
E-mail: [email protected]
Spain ECOASIMELEC
C/ Orense, 62, 
28020 Madrid
Tel.: + 34914170890
Fax: +34915550362
Sweden El-kretsen AB 
Tel.: +46 (0)8-545 212 90
E-mail: [email protected]
France EcoLogic SAS 
Immeuble ARAGO I 
41, Boulevard Vauban 
78280 Guyancourt 
Tel.: 0 825 825 732
E-mail: [email protected]
www.ecologic-france.com
UK WeeeCare Plc
Richmind House
Garforth
Leeds   LS25 1NB
Tel.: 01133 854 333
Fax: 01133 854 322
E-mail: [email protected]
www.weeecare.com
Italy ecoRit
V.le Fulvio Testi, 128
20092 Cinisello Balsamo (MI)
Tel.: +39 02 26255.396
Fax: +39 02 26255.397
E-mail: [email protected]
www.ecorit.it
AreaCountryDetails on the Service Center