BenQ Projector SH963 User Manual

							  51
  Using the projector
EnglishFunctionDescription
Source
Shows the current signal source.
Picture ModeShows the selected mode in the Picture -- Basic > Picture Mode menu.
ResolutionShows the native resolution of the input signal.
Lamp ModeShows the selected lamp mode in the Advanced Setup > Lamp Mode 
menu.
Equivalent Lamp #1 
Hour
Shows the total lamp time used.Equivalent Lamp #2 
Hour 
Firmware Version
Shows the current firmware version 
						

							52 Additional information  
English
Additional information
Care of the projector
Your projector needs little maintenance. The only thing you have to do on a regular basis is keep the lens 
clean. Never remove any parts of the projector except the lamp. Contact your dealer or local customer 
service center if the projector fails to operate as expected.
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. Before you attempt to clean the lens, 
turn the projector off, unplug the power cable, and leave it several minutes to cool completely.
1. Use a canister of compressed air to remove dust. (Available from building hardware or photographic 
suppliers.)
2. If there is stubborn dirt or smudge marks, use a proper photographic lens brush or moisten a clean 
soft lens cloth with lens cleaner to gently wipe the lens surface.
3. Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as 
alcohol, benzene, thinner or insecticide. Using such materials or maintaining prolonged contact with 
rubber or vinyl materials may result in damage to the projector surface and cabinet material.
Never touch the lens with your finger or rub the lens with abrasive materials. Even paper towels can damage 
the lens coating. Only ever use a proper photographic lens brush, cloth, and cleaning solution. Do not 
attempt to clean the lens while the projector is switched on or is still hot from previous use. Be sure to turn 
off the projector and let it cool down completely before cleaning the lens.
Cleaning the projector case
Before you attempt to clean the case, turn the projector off, unplug the power cable, and leave it several 
minutes to cool completely.
1. To remove dirt or dust, wipe the case with a soft, dry, lint-free cloth.
2. To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral detergent. Then 
wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case.
Storing the projector
If you need to store the projector for an extended time, please:
1. Make sure the temperature and humidity of the storage area are within the recommended range for 
the projector. Please refer to the Spec. page in this manual or consult your dealer about the range.
2. Retract the adjuster feet.
3. Remove the batteries from the remote control.
4. Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent. 
						

							  53
  Additional information
EnglishLamp information
Getting to know the lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by 
the built-in timer.
To obtain the lamp hour information:
1. Press MENU/EXIT and then press  /  until the Advanced Setup menu is highlighted.
2. Press   to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
3. The lamp hour information is shown in the row of Equivalent Lamp #1 Hour /Equivalent Lamp 
#2 Hour.
4. To leave the menu, press MENU/EXIT.
Extending lamp life
The projection lamp is a consumable item. To keep the lamp life as long as possible, you can do the 
following settings via the OSD menu.
•  Setting Lamp Mode as Dual-Reliable
Using Dual-Reliable mode reduces system noise and power consumption. If the Dual-Reliable mode 
is selected, the light output will be reduced and result in darker projected pictures.
Setting the projector in Dual-Reliable mode also extends the lamp life. To set Dual-Reliable mode, go 
to the Advanced Setup > Lamp Settings > Lamp Mode menu and press ENTER. Press   to select 
Dual-Reliable and press ENTER.
• Setting Auto Power Off
This function allows the projector to turn off automatically if no input source is detected after a set 
period of time.
To  s e t  Auto Power Off, go to the System Setup > Auto Power Off menu and press  /  to select 
a time period. The time period can be set from 5 to 30 minutes in 5-minute increments. If the preset time 
lengths are not suitable for your presentation, select Disable. The projector will not automatically shut 
down in a certain time period.
• Single-Eco
Using Single-Eco will help extend the lamp life, total operation time, and reduce lamp replacement 
frequency. 
To  e n a b l e  Single-Eco mode, go to the Advanced Setup > Lamp Settings > Lamp Mode menu and 
press ENTER. Press   to select Single-Eco and press ENTER. 
						

							54 Additional information  
EnglishTiming of replacing the lamp
When the Lamp indicator lights up red or a message appears suggesting it is time to replace the lamp, 
please install a new lamp or consult your dealer. An old lamp may cause a malfunction in the projector 
and in some instances the lamp may explode. Go to http://lamp.BenQ.com for a replacement lamp.
The Lamp indicator light and Temperature warning light will light up if the lamp becomes too hot. Turn 
the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after 
turning the power back on, please contact your dealer. See Indicators on page 57 for details.
The following Lamp warning displays will remind you to change the lamp.
XXXX shown in the above messages are numbers that vary depending on different models.
Replacing the lamp
•  To reduce the risk of electrical shock, always turn the projector off and disconnect the power cable 
before changing the lamp.
•  To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the 
lamp.
•  To reduce the risk of injuries to fingers and damage to internal components, use caution when removing 
lamp glass that has shattered into sharp pieces.
•  To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not 
touch the empty lamp compartment when the lamp is removed.
•  This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a 
proper manner.
StatusMessage
Install a new lamp for optimal performance. If the projector is 
normally run with Dual-Reliable selected (See Getting to know 
the lamp hour on page 53), you may continue to operate the 
projector until the next hour lamp warning appears.
Press ENTER to dismiss the message.
It is strongly recommended that you replace the lamp at this age. 
The lamp is a consumable item. The lamp brightness diminishes with 
use. This is normal lamp behavior. You can replace the lamp 
whenever you notice that the brightness level has significantly 
diminished.
Press ENTER to dismiss the message.
The lamp MUST be replaced before the projector will operate 
normally.
Press ENTER to dismiss the message.
OK
NOTICE: Order replacement lampLamp > XXXX hrs
Order a new lamp at 
lamp.benq.com
WARNING
OK
NOTICE: Replace lamp soonLamp > XXXX hrs
Order a new lamp at 
lamp.benq.com
WARNING
NOTICE: Replace lamp now
Lamp > XXXX hrs
Lamp-usage time exceeded
Replace lamp (refer to User’s Manual)
then reset lamp timer.
Order a new lamp at 
lamp.benq.com
OK
WARNING 
						

							  55
  Additional information
English1. Turn the power off and disconnect the 
projector from the power outlet. Turn off all 
connected equipment and disconnect all other 
cables. See Turning the projector off on 
page 42 for details.
2. Loosen the screw on the lamp cover.
3. Remove the lamp cover. 
4. Identify the lamp you want to replace by 
looking at the top of the lamp.5. Loosen the screw that hold the lamp to the 
projector. Disconnect the lamp connector 
from the projector.
6. Lift the handle so that it is perpendicular to 
the lamp. Use the handle to slowly pull the 
lamp out of the projector.
 Notes
•  Pulling it too quickly may cause the lamp to 
break and scatter broken glass in the projector. 
To reduce the risk of injuries to fingers and 
damage to internal components, use caution 
when removing lamp glass that has shattered.
•  Do not place the lamp in locations where water 
might splash on it, children can reach it, near or 
above heat sources, or near flammable 
materials.
•  Do not insert your hand into the projector when 
the lamp is removed. If you touch the optical 
components inside, it could cause blurred 
images.
12 
						

							56 Additional information  
English
Resetting the lamp timer
Do not reset the lamp timer if the lamp has not been replaced as this could cause damage.
1. After the start-up logo, press MENU/EXIT and then press  /  until the Advanced Setup menu 
is highlighted.
2. Press   to highlight Lamp Settings and press ENTER. The Lamp Settings page is displayed.
3. Highlight Reset Lamp #1 Timer/Reset Lamp #2 Timer and press ENTER. A warning message 
is displayed asking if you want to reset the lamp timer. Highlight Reset and press ENTER. The lamp 
time will be reset to 0. 7. Insert the replacement lamp. Make sure it is 
pushed fully and firmly in place.
8. Tighten the screw securing the lamp box. 
Reconnect the lamp connector.
9. Ensure the handle is fully locked in place.
 Notes
•  Please be careful to not over-tighten the screws.
•  Loose screws may cause a bad connection, which 
could result in malfunction.
10. Replace the lamp cover.
11. Tighten the screws on the lamp cover.
12.  Reapply power and turn the projector back 
on. 
						

							  57
  Additional information
EnglishIndicators
LightStatus 
POWERTEMPLAMP1LAMP2
Pow e r  eve n t s
Orange Off Off OffStand-by mode.
Green
FlashingOff Off OffPowering up.
Green Off Off OffNormal operation.
Orange
FlashingOff Off OffNormal power-down cooling.
Lamp events
Off Off Red OffLamp 1 error in normal operation
Off Off Off RedLamp 2 error in normal operation
Off Off Red RedBoth lamps fail
Orange Off Red OffLamp is not lit up
Thermal events
Off Red Off OffFan 1 error (T Blower Fan 1 speed is +25% outside the 
desired speed)
Off Red Red OffFan 2 error (Outlet Power Fan speed is +25% outside the 
desired speed)
Off Red Green OffFan 3 error (Lamp R Fan speed is +25% outside the desired 
speed)
Off Red Orange OffFan 4 error (Lamp T Fan speed is +25% outside the desired 
speed)
Orange Red Red OffTemperature 1 error (exceeding temperature limit)
Orange Red Green OffTemperature 2 error (exceeding temperature limit)
Off Orange Red OffFans do not rotate in the process of powering up 
						

							58 Additional information  
EnglishTroubleshooting
ProblemCauseRemedy
The projector does 
not turn on.There is no power from the power 
cable.Plug the power cable into the AC inlet on the 
rear of the projector, and plug the power 
cable into to the power outlet. If the power 
outlet has a switch, make sure that it is 
switched on. (See page 20.)
Attempting to turn the projector on 
again during the cooling process.Wait until the cooling down process has 
completed.
The lamp cover is not securely 
attached.Correctly attach the lamp cover. (See page 
54.)
No picture.The video source is not turned on or 
connected correctly.Turn the video source on and check that the 
signal cable is connected correctly. (See page 
17.)
The projector is not correctly 
connected to the input source device.Check the connection. (See page 17.)
The input source has not been 
correctly selected.Select the correct input source with the 
Source keys on the remote control or 
SOURCE on the projector. (See page 21.)
Image is unstable.The connection cables are not 
securely connected to the projector 
or the signal source.Correctly connect the cables to the 
appropriate terminals. (See page 17.)
Picture is blurred.The projection lens is not correctly 
focused.Adjust the focus of the lens using the focus 
ring. (See page 25.)
The projector and the screen are not 
aligned properly.Adjust the projection angle and direction as 
well as the height of this projector if 
necessary. (See page 25.)
Remote control does 
not work correctly.The batteries are out of power.Replace both of the batteries with new ones. 
(See page 7.)
There is an obstacle between the 
remote control and the projector.Remove the obstacle. (See page 7.)
You are too far away from the 
projector.Stand within 8 meters (26.2 feet) of the 
projector. (See page 7.) 
						

							  59
  Additional information
EnglishSpecifications
All specifications are subject to change without notice. 
 Optical
Projection systemSingle-chip DLP™ system.
DMD chip0.65 DLP (1920 x 1080)
LensF = 2.48 to 2.81, f = 24.1 to 36.15 mm
Projection screen size30 to 300
Lamp350W x 2
 Electrical
CompatibilityPC: 640 x 480 to 1920 x 1200
Video: NTSC, PAL, SECAM, YPbPr (480i/480p/576i/576p/720p/1080i/
1080p), HDTV (720p/1080i/1080p)
Color SpaceTyp. = 60% NTSC (Target Color Gamut = HDTV Rec. 709)
 Te r m i n a l s
InputAnalog RGB: D-Sub 15-pin (female) x 1
HDMI (V. 1.3) x 2
Component Video in 5BNC x 1
Component Video (Y/C
B/CR, Y/PB/PR) x 1 (shared with RGB input)
Composite Video x 1
Audio in x 1
Output12VDC (Max. 0.5 A)
Analog RGB: D-Sub 15-pin (female) x 1
Audio out x 1
Speaker: 10W x 1
ControlSerial Connector: RS232 9 pin (male)
Mini B type USB x 1
IR receiver x 2
LAN x 1
 General characteristics
Projector weight< 13 kg (28.66 lbs)
Pow e rVAC 100-240V, 10 A, 50-60Hz
Power consumptionMax. 1023 W; Standby < 0.5 W
Operating temperature0 °C to 40 °C (without condensation)
Operating humidity10% - 90% (without condensation) 
						

							60 Additional information  
English Dimensions
443 mm x 354.7 mm x 167 mm (W x D x H)
 Ceiling mount installation
443
354.7 380.8
167
46
72.52
24266298
70
222288
230.92
443.03
537.90 577.70
202.86
380.8
143.39
127.7
Ceiling mount screws:
M6 x 8 (Max.  L = 8 mm)
Unit: mm