BenQ Fp95g User Manual

							  31   Troubleshooting
9. Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the 
How to adjust the screen resolution on page 15 section, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by 
working through the instructions in the 
How to adjust the screen refresh rate on page 16 section It 
is normal for blurring to occur due to conduction losses in extension cables. You can minimize 
these losses by using an extension cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the How to adjust the screen resolution on page 15 section. Select the native resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one or 
more pixels are permanently red, green, blue or another color.
•Clean the LCD screen.
•Cycle power on-off.
•These are pixels that are permanently on or off and is a natural defect that occurs in LCD 
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “Yes” in the “Caution” message 
box to reset the color settings to the factory defaults. 
If the image is still not correct and the OSD also has faulty coloration, this means one of the three 
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is 
bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means 
you are using a display mode that this monitor does not support, please change the setting to one 
of the supported mode. Please read “
Supported PC Timings on page 33” section. 
Faint shadow from the static image displayed is visible on the screen:
•Activate the power management function to let your computer and monitor go into a low 
power sleep mode when not actively in use.
•Use a screensaver to prevent the occurrence of image retention.
Is the prompt on the display illuminated in orange?
 
						

							32 Troubleshooting  
If the LED is illuminated in orange, the power management mode is active. Press any button on 
the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the 
How to adjust the screen resolution on page 15 section and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
The image is displaced in one direction:
Read the 
How to adjust the screen resolution on page 15 section and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
•To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” 
key for 15 seconds to enter the “OSD Lock” option and make changes. 
•Alternatively, you may use the 
W or X keys to select “OFF” in the “OSD Lock” submenu 
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or 
e-mail us at: [email protected]
 
						

							  33   Supported PC Timings
10. Supported PC Timings
•Image disruption may occur as a result of signal frequency differences from graphic cards 
which do not correspond with the usual standard. This is not, however, an error. You may 
improve this situation by altering an automatic setting or by manually changing the phase 
setting and the pixel frequency from the “DISPLAY” menu.
•To extend the service life of the product, we recommend that you use your computers power 
management function. 
Incoming display mode (Input timing)
ResolutionHorizontal 
Frequency (KHz)Ve r t i c a l  
Frequency (Hz)Pixel 
Frequency (MHz)Comment
640x350 31.47(P) 70.08(N) 25.17 DOS
720x400 31.47(N) 70.08(P) 28.32 DOS
640x480 31.47(N) 60.00(N) 25.18 DOS
640x480 35.00(N) 67.00(N) 30.24 Macintosh
640x480 37.86(N) 72.80(N) 31.50 VESA
640x480 37.50(N) 75.00(N) 31.50 VESA
800x600 35.16(P) 56.25(P) 36.00 VESA
800x600 37.88(P) 60.32(P) 40.00 VESA
800x600 48.08(P) 72.19(P) 50.00 VESA
800x600 46.87(P) 75.00(P) 49.50 VESA
832x624 49.72(N) 74.55(N) 57.29 Macintosh
1024x768 48.36(N) 60.00(N) 65.00 VESA
1024x768 56.48(N) 70.10(N) 75.00 VESA
1024x768 60.02(P) 75.00(P) 78.75 VESA
1152x864 67.50(P) 75.00(P) 108.00 VESA
1152x870 68.68(N) 75.06(N) 100.00 Macintosh
1152x900 61.80(N) 66.00(N) 94.50 SUN 66
1152x900 71.81(N) 76.14(N) 108.00 SUN
1280x1024 64.00(P) 60.00(P) 108.00 VESA
1280x1024 75.83(N) 71.53(N) 128.00 IBMI
1280x1024 80.00(P) 75.00(P) 135.00 VESA
1280x1024 81.18(N) 76.16(N) 135.09 SPARC2
 
						

							34 Specifications  
11. Specifications
ModelFP95G
Display type 
Viewable diagonal 
Native (maximum) resolution
Colors
Contrast / Brightness
Response time
Viewing angle (left/right, up/down) 19.0” , active, TFT
480 mm
1,280 x 1024
16.7 million
800:1 / 300 cd/m
2
5 ms 
160, 160 (CR>
10)
Line frequency 
Image frequency31 - 83 kHz Multi- frequency monitor
56 - 76 Hz modes within these parameters
Image diagnostics
Controls 
FunctionsDigital, OSD Technology, i key (automatic image 
setting) 
5 buttons and i key.
Contrast, brightness, vert. & hor. image position, 
phase, pixel clock, color balance, color palette, 
multiple-language OSD, OSD position, status 
indicator, input selection, picture mode, Senseye 
demo
Power management
Max. power consumption 
Power saving modeVESA DPMS, EPA
40 Watt
< 1 Watt
Input signal 
SynchronizationRGB analog 0.7 Vpp/75 Ohm positive 
Digital: DVI-D (optional)
TTL separate signal connection 15-pin mini D-sub 
cable 
Temperature (operating) 
Air humidity (operating)0 °C - 40 °C
10% - 90%
Certifications TCO 03, TÜV/Ergonomics, TÜV/ GS, FCC Class 
B, VCCI, CB Report, CE, C-Tick, Fimko, GOST,  
MIC, EPA, CCC, BSMI, GS, Green Mark, CSA, 
SASO, PSB
 
						

							  35   Specifications
Operating voltage 
Dimensions (H x W x D) 
WeightAutomatic switched mode power supply, 
100-240 V, 50-60 Hz
410 x 408 x 161.4 mm
4.0 kg