Belkin Router F5D8233-4 User Manual
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Manually Configuring Network Settings 78 Manually Configuring Network Settings s e c t i o n 2 1 3 4 5 6 7 8 9 10 Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me 1. Right-click on “My Network Neighborhood” and select “Properties” from the drop-down menu. 2. Select “TCP/IP Settings” for your installed network adapter. You will see the following window. (1) (2) (3) 3. If “Specify an IP address” is selected, your Router will need to be set up for a static IP connection type. Write the address information in the table below. You will need to enter this information into the Router. 4. Write the IP address and subnet mask from the “IP Address” tab (3) . 5. Click the “Gateway” tab (2) . Write the gateway address down in the chart. 6. Click the “DNS Configuration” tab (1) . Write the DNS address(es) in the chart. 7. If not already selected, select “Obtain IP address automatically” on the IP address tab. Click “OK”. Restart the computer. When the computer restarts, your network adapter(s) are now configured for use with the Router.
79 Recommended Web Browser Settings In most cases, you will not need to make any changes to your web browser’s settings. If you are having trouble accessing the Inter net or the advanced web-based user interface, then change your browser’s settings to the recommended settings in this section. Microsoft ® Internet Explorer 4.0 or Higher 1. Start your web browser. Select “Tools” then “Inter net Options”. 2. In the “Inter net Options” screen, there are three selections: “Never dial a connection”, “Dial whenever a network connection is not present”, and “Always dial my default connection”. If you can make a selection, select “Never dial a connection”. If you cannot make a selection, go to the next step. 3. Under the “Inter net Options” screen, click on “Connections” and select “LAN Settings…”.
Recommended Web Browser Settings 80 s e c t i o n 2 1 3 4 5 6 7 8 9 10 4. Make sure there are no check marks next to any of the displayed options: “Automatically detect settings”, “Use automatic configuration script”, and “Use a proxy server”. Click “OK”. Then click “OK” again in the “Inter net Options” page. Netscape® Navigator® 4.0 or Higher1. Start Netscape. Click on “Edit” then “Preferences”. 2. In the “Preferences” window, click on “Advanced” then select “Proxies”. In the “Proxies” window, select “Direct connection to the Inter net”.
81 Troubleshooting Setup Assistant CD does not automatically start. If the CD-ROM does not start the Setup Assistant automatically, it could be that the computer is running other applications that are interfering with the CD drive. 1. If the Setup Assistant Welcome screen does not appear within 15-20 seconds, open up your CD-ROM drive by double-clicking on the “My Computer” icon that is located on your desktop. 2. Next, double-click on the CD-ROM drive that the Setup Assistant CD has been placed in to start the installation. 3. The Setup Assistant should start within a few seconds. If, instead, a window appears showing the files on the CD, double-click on the icon labeled “SetupAssistant”. 4. If the Setup Assistant still does not start, reference the section titled “Manually Configuring Network Settings” (page 74 of this User Manual for an alter native setup method). Setup Assistant cannot find my Router. If the Setup Assistant is not able to find the Router during the installation process, please check the following items: 1. If the Setup Assistant is not able to find the Router during the installation process, there may be third-party firewall software installed on the computer attempting to access the Inter net. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall. If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Inter net access by temporarily tur ning it off. If, while the firewall is disabled, Inter net access works properly, you will need to change the firewall settings to function properly when it is tur ned on. Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Inter net access.
Troubleshooting 82 s e c t i o n 2 1 3 4 5 6 7 8 9 10 2. Unplug power to the Router for 10 seconds, and then plug the power back into the Router. Ensure that the Router’s “router” LED is on; it should be solid BLUE. If not, check to make sure that the AC adapter is connected to the Router and plugged into a wall outlet. 3. Ensure that you have a cable connected between the network (Ether net) port on the back of the computer and one of the “to Wired Computers” ports on the back of the Router. Note: The computer should NOT be connected to the port labeled “to Modem” on the back of the Router. 4. Try shutting down and restarting your computer, then rerunning the Setup Assistant. If the Setup Assistant is still unable to find the Router, reference the section titled “Manually Configuring Network Settings” for installation steps. Setup Assistant cannot connect my Router to the Internet. If the Setup Assistant is not able to connect the Router to the Inter net, please check the following items: 1. Use the troubleshooting suggestions within the Setup Assistant. 2. If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP’s domain may be at the end of the name. Example: “[email protected]”. The “@myisp. com” part of the user name may need to be typed as well as your user name. If you continue to have no Inter net connection, reference the section titled “Manually Configuring Network Settings” (page 74 of this User Manual for an alter native setup method).
83 Troubleshooting Troubleshooting • The Setup Assistant completed installation, but my web browser doesn’t work. • I am unable to connect to the Internet. The “modem” LED on my Router is off, and the “internet” LED is blinking. If you cannot connect to the Inter net, and the “modem” LED is off, and the “inter net” LED is blinking, the problem may be that your modem and Router are not connected properly. 1. Make sure the network cable between the modem and the Router is connected. The cable should be connected at one end to the Router’s “to Modem” port, and at the other end to the network port on your modem. 2. Unplug the cable or DSL modem from its power source for three minutes. After three minutes, plug the modem back into its power source. This may force the modem to properly recognize the Router. 3. Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will cause the Router to reattempt communication with the modem. If the “modem” LED on the Router is not lit after completing these steps, please contact Belkin Technical Support. 4. Try shutting down and restarting your computer.
Troubleshooting 84 s e c t i o n 2 1 3 4 5 6 7 8 9 10 • The Setup Assistant completed installation, but my web browser doesn’t work. • I am unable to connect to the Internet. The “modem” LED on my Router is on, and the “internet” LED is blinking. 1. If you cannot connect to the Inter net, the “modem” LED is on, and the “inter net” LED is blinking, the problem may be that your connection type may not match the ISP’s connection. 2. If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address. Please refer to the section entitled “Alter nate Setup Method” for details on changing this setting. 3. If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name. Make sure the Router’s connection type is configured to PPPoE and the settings are entered properly. Please refer to the section entitled “Alter nate Setup Method” for details on changing this setting. 4. You may need to configure your Router to meet the specific requirements of your ISP. To search our knowledge base for ISP-specific issues, go to: http://web.belkin.com/support and type in “ISP”. If you are still unable to access the Inter net after verifying these settings, please contact Belkin Technical Support.
85 Troubleshooting Troubleshooting • The Setup Assistant completed, but my web browser doesn’t work. • I am unable to connect to the Internet. The “modem” LED on my Router is blinking, and the “internet” LED is solid. 1. If the “modem” LED is blinking, and the “inter net” LED is solid, but you are unable to access the Inter net, there may be third- party firewall software installed on the computer attempting to access the Inter net. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall. 2. If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Inter net access by temporarily tur ning it off. If, while the firewall is disabled, Inter net access works properly, you will need to change the firewall settings to function properly when it is tur ned on. 3. Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Inter net access. If you are still unable to access the Inter net after disabling any firewall software, please contact Belkin Technical Support.
Troubleshooting 86 s e c t i o n 2 1 3 4 5 6 7 8 9 10 I can’t connect to the Internet wirelessly. If you are unable to connect to the Inter net from a wireless computer, please check the following items: 1. Look at the lights on your Router. If you’re using a Belkin Router, the lights should be as follows: • The “router” LED should be on. • The “modem” light should be on, and not blinking. • The “inter net” LED should be on, and not blinking. • The “Wireless” light should be on, not blinking. 2. Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand cor ner of the screen. 3. The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of “Available Networks”—those wireless networks it can connect to. Does the name of your wireless network appear in the results? Yes, my network name is listed—go to the troubleshooting solution titled “I can’t connect to the Inter net wirelessly, but my network name is listed”. No, my network name is not listed—go to the troubleshooting solution titled “I can’t connect to the Inter net wirelessly, and my network name is not listed”.
87 Troubleshooting Troubleshooting I can’t connect to the Internet wirelessly, but my network name is listed. If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly: 1. Click on the correct network name in the “Available Networks” list. 2. If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the section entitled “Changing the Wireless Security Settings”. 3. Within a few seconds, the tray icon in the lower, left-hand cor ner of your screen should tur n green, indication of a successful connection to the network. I can’t connect to the Internet wirelessly, and my network name is not listed. If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps: 1. Temporarily move computer, if possible, five to 10 feet from the Router. Close the wireless utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your N Wireless Router” of this User Manual. 2. Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page. If you are still unable to access the Inter net after completing these steps, please contact Belkin Technical Support.