Beko Wmb 71231 B Manual

							31EN
7 Troubleshooting
Programme cannot be started or selected. 
•  Washing machine has switched to self protection mode due to a supply problem 
(line voltage, water pressure, etc.). >>> Press and hold Start / Pause / Cancel 
button for 3 seconds to reset the machine to factory settings. (See "Canceling the 
programme")
Water in the machine.
•  Some water might have remained in the product due to the quality control 
processes in the production. >>> This is not a failure; water is not harmful to the 
machine.
There is water leaking from the bottom of the washing machine.
•  Likely problems with hoses or the pump filter. >>> Be sure the seals of the water 
inlet hoses are securely fitted. Attach the hose to the tap tightly.
•  Pump filter might not be closed fully. >>> Make sure that the pump filter is 
completely closed.
Machine does not fill with water.
•  Tap is turned off. >>> Open the inlet water taps fully.
•  Water inlet hose is bent. >>> Flatten the water inlet hose.
•  Water inlet filter is clogged. >>> Clean the water inlet filter.
•  The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
•  Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
•  Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
•  Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
•  A hard substance might have entered into the pump filter. >>> Clean the pump 
filter.
•  Transportation safety bolts are not removed. >>> Remove the transportation 
safety bolts.
•  Laundry quantity in the machine might be too little. >>> Add more laundry to the 
machine.
•  Machine might be overloaded with laundry. >>> Take out some of the laundry 
from the machine or distribute the load by hand to balance it homogenous\
ly in the 
machine.
•  Machine might be leaning on a rigid item. >>> Make sure that the machine is not 
leaning on anything.
Machine stopped shortly after the programme started.
•  Machine might have stopped temporarily due to low voltage. >>> It will resume 
running when the voltage restores to the normal level.
Machine directly discharges the water it takes in.
•  Draining hose might not be at adequate height. >>> Connect the water draining 
hose as described in the operation manual.
No water can be seen in the machine during washing.
C  The water level is not visible from outside of the washing machine. This is not a 
failure.  
						

							32EN
Loading door cannot be opened.
• Door lock is activated because of the water level in the machine. >>> Drain the 
water by running the Pump or Spin programme.
•  Machine is heating up the water or it is at the spinning cycle. >>> Wait until the 
programme completes.
•  Child lock is engaged. Door lock will be deactivated a couple of minutes after 
the programme has come to an end. >>> Wait for a couple of minutes for 
deactivation of the door lock.
Washing takes longer time than the one specified in the manual.
•  Water pressure is low. >>> Machine waits until taking in adequate amount of 
water to prevent poor washing quality due to the decreased amount of wat\
er. 
Therefore, the washing time extends.
•  Voltage might be low. >>> Washing time is prolonged to avoid poor washing 
results when the supply voltage is low.
•  Input temperature of water might be low. >>> Required time to heat up the water 
extends in cold seasons. Also, washing time can be lengthened to avoid p\
oor 
washing results.
•  Number of rinses and/or amount of rinse water might have increased. >>> 
Machine increases the amount of rinse water when good rinsing is needed \
and 
adds an extra rinsing step if necessary. 
•  Excessive foam might have occurred and automatic foam absorption system 
might have been activated due to too much detergent usage. >>> Use 
recommended amount of detergent.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its 
surrounding environment. Laundry should be rearranged and re-spun.
Programme time does not countdown. (On models with display)
•  Timer may stop during water intake. >>> Timer indicator will not countdown until 
the machine takes in adequate amount of water. The machine will wait until there 
is sufficient amount of water to avoid poor washing results due to lack \
of water. 
Timer indicator will resume countdown after this.
•  Timer may stop during heating step. >>> Timer indicator will not countdown until 
the machine reaches the selected temperature.
•  Timer may stop during spinning step. >>> Automatic unbalanced load detection 
system might be activated due to the unbalanced distribution of the laun\
dry in the 
drum. 
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its 
surrounding environment. Laundry should be rearranged and re-spun.
Programme time does not countdown.
•  There might be an imbalance of laundry in the machine. >>> Automatic 
unbalanced load detection system might be activated due to the unbalance\
d 
distribution of the laundry in the drum.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its 
surrounding environment. Laundry should be rearranged and re-spun.  
						

							33EN
Machine does not switch to spinning step.
• There might be an imbalance of laundry in the machine. >>> Automatic 
unbalanced load detection system might be activated due to the unbalance\
d 
distribution of the laundry in the drum.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its 
surrounding environment. Laundry should be rearranged and re-spun.
•  The machine will not spin if water is not drained completely. >>> Check the filter 
and the draining hose.
•  Excessive foam might have occurred and automatic foam absorption system 
might have been activated due to too much detergent usage. >>> Use 
recommended amount of detergent.
Washing performance is poor: Laundry turns gray.
•  Insufficient amount of detergent was used over a long period of time. >>> Use 
the recommended amount of detergent appropriate for water hardness and t\
he 
laundry.
•  Washing was made at low temperatures for a long time over a long period of time. 
>>> Select the proper temperature for the laundry to be washed.
•  Insufficient amount of detergent is used with hard waters. >>> Using insufficient 
amount of detergent with hard water causes the soil to stick on the clot\
h and this 
turns the cloth into gray in time. It is difficult to eliminate graying \
once it happens. 
Use the recommended amount of detergent appropriate for water hardness a\
nd 
the laundry.
•  Too much detergent is used. >>> Use the recommended amount of detergent 
appropriate for water hardness and the laundry.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Washing performance is poor: Stains persist or the laundry is not whitene\
d.
•  Insufficient amount of detergent is used. >>> Use recommended amount of 
detergent appropriate for the laundry.
•  Excessive laundry was loaded in. >>> Do not load the machine in excess. Load 
with amounts recommended in the "Programme and consumption table".
•  Wrong programme and temperature were selected. >>> Select the proper 
programme and temperature for the laundry to be washed.
•  Wrong type of detergent is used. >>> Use original detergent appropriate for the 
machine.
•  Detergent is put in the wrong compartment. >>> Put the detergent in the correct 
compartment. Do not mix the bleaching agent and the detergent with each \
other.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Washing performance is poor: Oily stains appeared on the laundry.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Washing performance is poor: Clothes smell unpleasantly.
•  Odours and bacteria layers are formed on the drum as a result of continuous 
washing at lower temperatures and/or in short programmes. >>> Leave the 
detergent drawer as well as the loading door of the machine ajar after e\
ach 
washing. Thus, a humid environment favorable for bacteria cannot occur i\
n the 
machine.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".  
						

							34EN
Colour of the clothes faded.
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
•  Detergent in use is damp. >>> Keep detergents closed in an environment free of 
humidity and do not expose them to excessive temperatures.
•  A higher temperature is selected. >>> Select the proper programme and 
temperature according to the type and soiling degree of the laundry.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
It does not rinse well.
•  The amount, brand and storage conditions of the detergent used ar e 
inappropriate. >>> Use a detergent appropriate for the washing machine and 
your laundry. Keep detergents closed in an environment free of humidity and do 
not expose them to excessive temperatures.
•  Detergent is put in the wrong compartment. >>> If detergent is put in the 
prewash compartment although prewash cycle is not selected, machine can \
take 
this detergent during rinsing or softener step. Put the detergent in the\
 correct 
compartment.
•  Pump filter is clogged. >>> Check the filter.
•  Drain hose is folded. >>> Check the drain hose.
Laundry became stiff after washing.
•  Insufficient amount of detergent is used. >>> Using insufficient amount of 
detergent for the water hardness can cause the laundry to become stiff in time. 
Use appropriate amount of detergent according to the water hardness.
•  Detergent is put in the wrong compartment. >>> If detergent is put in the 
prewash compartment although prewash cycle is not selected, machine can \
take 
this detergent during rinsing or softener step. Put the detergent in the\
 correct 
compartment.
•  Detergent might be mixed with the softener. >>> Do not mix the softener with 
detergent. Wash and clean the dispenser with hot water.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Laundry does not smell like the softener.
•  Detergent is put in the wrong compartment. >>> If detergent is put in the 
prewash compartment although prewash cycle is not selected, machine can \
take 
this detergent during rinsing or softener step. Wash and clean the dispenser with 
hot water. Put the detergent in the correct compartment.
•  Detergent might be mixed with the softener. >>> Do not mix the softener with 
detergent. Wash and clean the dispenser with hot water.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".  
						

							35EN
Detergent residue in the detergent drawer.
• Detergent is put in wet drawer. >>> Dry the detergent drawer before putting in 
detergent.
•  Detergent has gotten damp. >>> Keep detergents closed in an environment free 
of humidity and do not expose them to excessive temperatures.
•  Water pressure is low. >>> Check the water pressure.
•  The detergent in the main wash compartment got wet while taking in the pr ewash 
water. Holes of the detergent compartment are blocked. >>> Check the holes 
and clean if they are clogged.
•  There is a problem with the detergent drawer valves. >>> Call the Authorized 
Service Agent.
•  Detergent might be mixed with the softener. >>> Do not mix the softener with 
detergent. Wash and clean the dispenser with hot water.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
There is detergent left on the laundry. 
•  Excessive laundry was loaded in. >>> Do not load the machine in excess.
•  Wrong programme and temperature were selected. >>> Select the proper 
programme and temperature for the laundry to be washed.
•  Wrong detergent was used. >>> Select the proper detergent for the laundry to be 
washed.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Too much foam forms in the machine.
•  Improper detergents for the washing machine are being used. >>> Use 
detergents appropriate for the washing machine.
•  Excessive amount of detergent is used. >>> Use only sufficient amount of 
detergent.
•  Detergent was stored under improper conditions. >>> Store detergent in a closed 
and dry location. Do not store in excessively hot places.
•  Some meshed laundry such as tulle may foam too much because of their textur e. 
>>> Use smaller amounts of detergent for this type of item.
•  Detergent is put in the wrong compartment. >>> Put the detergent in the correct 
compartment.
•  Softener is being taken early. >>> There may be problem in the valves or in the 
detergent dispenser. Call the Authorized Service Agent.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".  
						

							36EN
Foam is overflowing from the detergent drawer.
• Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water and 
pour into the main wash compartment of the detergent drawer.
C Put detergent into the machine suitable for the programmes and maximum loads 
indicated in the “Programme and consumption table”. When you use additional 
chemicals (stain removers, bleaches and etc), reduce the amount of detergent.
Laundry remains wet at the end of the programme
•  Excessive foam might have occurred and automatic foam absorption system might 
have been activated due to too much detergent usage. >>> Use recommended 
amount of detergent.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its 
surrounding environment. Laundry should be rearranged and re-spun.
A If you cannot eliminate the problem although you follow the instructions in this 
section, consult your dealer or the Authorized Service Agent. Never try to r epair a 
nonfunctional product yourself.  
						

							37EN
8 Guarantee
Your new Beko product is guaranteed 
against the cost of breakdown repairs 
for twelve months from the date of the 
original purchase. 
What is covered?
•  Repairs necessary as a result of faulty 
materials, defective components or 
manufacturing defect.   
•  The cost of functional replacement 
parts, but excluding consumable 
items. 
•  The labour costs of a Beko approved 
repairer to carry out the repair. 
What is not covered?
•  Transit, delivery or accidental damage 
or misuse and abuse.
•  Cabinet or appearance parts, 
including knobs, flaps, handles or 
container lids.
•  Accessories or consumable items 
including but not limited to, ice trays, 
scrapers, cutlery baskets, filters and 
light bulbs. 
•  Repairs required as a result of 
unauthorised repair or inexpert 
installation that fails to meet the 
requirements contained in the user 
instruction book.
•  Repairs to products used on 
commercial or non-residential 
household premises.
•  Loss of frozen food in freezers or 
fridge/freezers. (Food loss insurance is 
often included within your household 
contents insurance policy, or may be 
available separately from your retailer).
Important notes.
•  Your Beko product is designed and 
built for domestic household use only. 
•  The guarantee will be void if the 
product is installed or used in 
commercial or non-residential 
domestic household premises.
•  The product must be correctly 
installed, located and operated in 
accordance with the instructions 
contained in the User Instructions  Booklet provided. 
•  Professional installation by a qualified 
Electrical Domestic Appliance Installer 
is recommended for all Washing 
Machines, Dishwashers and Electric 
Cookers
•  Gas Cookers must only be installed by 
a CORGI (or BORD GAIS) registered 
Gas Installer. 
•  The guarantee is given only within the 
boundaries of the United Kingdom 
and the Republic of Ireland.
•  The guarantee is applicable only to 
new products and is not transferable if 
the product is resold. 
•  Beko disclaims any liability for 
incidental or consequential damages.
•  The guarantee does not in anyway 
diminish your statutory or legal rights.
Should you experience any difficulty in 
obtaining service please contact the Beko 
Customer Help-Line. 
Tel:  0845 600 4911 
e-mail:[email protected]  
						

							38EN
Please keep your purchase receipt or 
other proof of purchase in a safe place; 
you will need to have it should the product 
require attention under guarantee.
You should also complete the details 
below; it will help us assist you when 
requesting service.  (The model number 
is printed on the Instruction Booklet and 
the serial number is printed on the Rating 
Label affixed to the appliance)
Model No: 
Serial No:
Retailer:
Date of purchase:
For service under guarantee simply 
telephone the appropriate number below
UK Mainland & Northern Ireland
Fridges & Freezers 0845 600 4903
Electric Cookers   0845 600 4902
Gas &                   0845 600 4905
Dual Fuel Cookers
Washing Machines &  0845 600 4906
Dishwashers
Republic of Ireland
All Refrigeration,   01 862 3411
All Cookers 
Washing Machines & Dishwashers
Before requesting service please 
check the trouble-shooting guide in the 
Operating Instructions as a charge may be 
levied where no fault is found even though 
your product may still be under guarantee.
Service once the manufacturers 
guarantee has expired.
If you have purchased an extended 
guarantee please refer to the instructions 
contained within the extended guarantee 
agreement document.  Otherwise please 
call the appropriate number above where  service can be obtained at a charge.
Should you experience any difficulty in 
obtaining service please contact the Beko 
Customer Help-Line. 
Tel:  0845 600 4911 
e-mail:[email protected]
9 
Service  
						

							39EN