Beko Wmb 61221 W Manual

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7 Troubleshooting
Programme cannot be started or selected. 
• Washing machine has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). >>> Press and hold Start / Pause / Cancel button for 3 seconds to reset the machine to factory settings. (See "Cancelling the programme")
Water in the machine.
• Some water might have remained in the product due to the quality control processes in the production. >>> This is not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the washing machine.
• Likely problems with hoses or the pump filter. >>> Be sure the seals of the water inlet hoses are securely fitted. Attach the hose to the tap tightly.
• Pump filter might not be closed fully. >>> Make sure that the pump filter is completely closed.
Machine does not fill with water.
• Tap is turned off. >>> Open the inlet water taps fully.
• Water inlet hose is bent. >>> Flatten the water inlet hose.
• Water inlet filter is clogged. >>> Clean the water inlet filter.
• The loading door is ajar. >>> Close the Loading Door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the feet to level the machine.
• A hard substance might have entered into the pump filter. >>> Clean the pump filter.
• Transportation safety bolts are not removed. >>> Remove the transportation safety bolts.
• Laundry quantity in the machine might be too little. >>> Add more laundry to the machine.
• Machine might be overloaded with laundry. >>> Take out some of the laundry from the machine or distribute the load by hand to balance it homogenous\
ly in the machine.
• Machine might be leaning on a rigid item. >>> Make sure that the machine is not leaning on anything.
Machine stopped shortly after the programme started.
• Machine might have stopped temporarily due to low voltage. >>> It will resume running when the voltage restores to the normal level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>> Connect the water draining hose as described in the operation manual.
No water can be seen in the machine during washing.
C The water level is not visible from outside of the washing machine. This is not a failure.  
						

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Loading door cannot be opened.
• Door lock is activated because of the water level in the machine. >>> Drain the water by running the Pump or Spin programme.
• Machine is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
• Child lock is engaged. Door lock will be deactivated a couple of minutes after the programme has come to an end. >>> Wait for a couple of minutes for deactivation of the door lock.
Washing takes longer time than the one specified in the manual.
• Water pressure is low. >>> Machine waits until taking in adequate amount of water to prevent poor washing quality due to the decreased amount of wat\
er. Therefore, the washing time extends.
• Voltage might be low. >>> Washing time is prolonged to avoid poor washing results when the supply voltage is low.
• Input temperature of water might be low. >>> Required time to heat up the water extends in cold seasons. Also, washing time can be lengthened to avoid p\
oor washing results.
• Number of rinses and/or amount of rinse water might have increased. >>> Machine increases the amount of rinse water when good rinsing is needed \
and adds an extra rinsing step if necessary. 
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage. >>> Use recommended amount of detergent.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.
Programme time does not countdown. (On models with display)
•  Timer may stop during water intake. >>> Timer indicator will not countdown until the machine takes in adequate amount of water. The machine will wait until there is sufficient amount of water to avoid poor washing results due to lack \
of water. Timer indicator will resume countdown after this.
• Timer may stop during heating step. >>> Timer indicator will not countdown until the machine reaches the selected temperature.
• Timer may stop during spinning step. >>> Automatic unbalanced load detection system might be activated due to the unbalanced distribution of the laun\
dry in the drum. 
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.
Programme time does not countdown.
•  There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due to the unbalance\
d distribution of the laundry in the drum.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.  
						

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Machine does not switch to spinning step.
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due to the unbalance\
d distribution of the laundry in the drum.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.
•  The machine will not spin if water is not drained completely. >>> Check the filter and the draining hose.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage. >>> Use recommended amount of detergent.
Washing performance is poor: Laundry turns gray.
• Insufficient amount of detergent was used over a long period of time. >>> Use the recommended amount of detergent appropriate for water hardness and t\
he laundry.
• Washing was made at low temperatures for a long time over a long period of time. >>> Select the proper temperature for the laundry to be washed.
• Insufficient amount of detergent is used with hard waters. >>> Using insufficient amount of detergent with hard water causes the soil to stick on the clot\
h and this turns the cloth into gray in time. It is difficult to eliminate graying \
once it happens. Use the recommended amount of detergent appropriate for water hardness a\
nd the laundry.
• Too much detergent is used. >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
Washing performance is poor: Stains persist or the laundry is not whitene\
d.
• Insufficient amount of detergent is used. >>> Use recommended amount of detergent appropriate for the laundry.
• Excessive laundry was loaded in. >>> Do not load the machine in excess. Load with amounts recommended in the "Programme and consumption table".
• Wrong programme and temperature were selected. >>> Select the proper programme and temperature for the laundry to be washed.
• Wrong type of detergent is used. >>> Use original detergent appropriate for the machine.
• Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment. Do not mix the bleaching agent and the detergent with each \
other.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
Washing performance is poor: Oily stains appeared on the laundry.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Washing performance is poor: Clothes smell unpleasantly.
• Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short programmes. >>> Leave the detergent drawer as well as the loading door of the machine ajar after e\
ach washing. Thus, a humid environment favorable for bacteria cannot occur i\
n the machine.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".  
						

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Colour of the clothes faded.
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
• Detergent in use is damp. >>> Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.
• A higher temperature is selected. >>> Select the proper programme and temperature according to the type and soiling degree of the laundry.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
It does not rinse well.
• The amount, brand and storage conditions of the detergent used ar e inappropriate. >>> Use a detergent appropriate for the washing machine and your laundry. Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although prewash cycle is not selected, machine can \
take this detergent during rinsing or softener step. Put the detergent in the\
 correct compartment.
• Pump filter is clogged. >>> Check the filter.
• Drain hose is folded. >>> Check the drain hose.
Laundry became stiff after washing.
• Insufficient amount of detergent is used. >>> Using insufficient amount of detergent for the water hardness can cause the laundry to become stiff in time. Use appropriate amount of detergent according to the water hardness.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although prewash cycle is not selected, machine can \
take this detergent during rinsing or softener step. Put the detergent in the\
 correct compartment.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the dispenser with hot water.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
Laundry does not smell like the softener.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although prewash cycle is not selected, machine can \
take this detergent during rinsing or softener step. Wash and clean the dispenser with hot water. Put the detergent in the correct compartment.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the dispenser with hot water.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".  
						

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Detergent residue in the detergent drawer.
• Detergent is put in wet drawer. >>> Dry the detergent drawer before putting in detergent.
• Detergent has gotten damp. >>> Keep detergents closed in an environment free of humidity and do not expose them to excessive temperatures.
• Water pressure is low. >>> Check the water pressure.
• The detergent in the main wash compartment got wet while taking in the pr ewash water. Holes of the detergent compartment are blocked. >>> Check the holes and clean if they are clogged.
• There is a problem with the detergent drawer valves. >>> Call the Authorized Service Agent.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean the dispenser with hot water.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
There is detergent left on the laundry. 
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
• Wrong programme and temperature were selected. >>> Select the proper programme and temperature for the laundry to be washed.
• Wrong detergent was used. >>> Select the proper detergent for the laundry to be washed.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
Too much foam forms in the machine.
• Improper detergents for the washing machine are being used. >>> Use detergents appropriate for the washing machine.
• Excessive amount of detergent is used. >>> Use only sufficient amount of detergent.
• Detergent was stored under improper conditions. >>> Store detergent in a closed and dry location. Do not store in excessively hot places.
• Some meshed laundry such as tulle may foam too much because of their textur e. >>> Use smaller amounts of detergent for this type of item.
• Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment.
• Softener is being taken early. >>> There may be problem in the valves or in the detergent dispenser. Call the Authorized Service Agent.
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see "Cleaning the loading door and the drum".
Foam is overflowing from the detergent drawer.
• Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water and pour into the main wash compartment of the detergent drawer.
C Put detergent into the machine suitable for the programmes and maximum loads indicated in the “Programme and consumption table”. When you use additional chemicals (stain removers, bleaches and etc), reduce the amount of detergent.  
						

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Laundry remains wet at the end of the programme
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent usage. >>> Use recommended amount of detergent.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.
A If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or the Authorized Service Agent. Never try to r epair a nonfunctional product yourself.  
						

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8 Guarantee
Your new Beko product is guaranteed against the cost of breakdown repairs for twelve months from the date of the 
original purchase. 
What is covered?
• Repairs necessary as a result of faulty materials, defective components or manufacturing defect.   
• The cost of functional replacement parts, but excluding consumable items. 
• The labour costs of a Beko approved repairer to carry out the repair. 
What is not covered?
• Transit, delivery or accidental damage or misuse and abuse.
• Cabinet or appearance parts, including knobs, flaps, handles or container lids.
• Accessories or consumable items including but not limited to, ice trays, scrapers, cutlery baskets, filters and light bulbs. 
• Repairs required as a result of unauthorised repair or inexpert installation that fails to meet the 
requirements contained in the user instruction book.
• Repairs to products used on commercial or non-residential household premises.
• Loss of frozen food in freezers or fridge/freezers. (Food loss insurance is often included within your household contents insurance policy, or may be available separately from your retailer).
Important notes.
• Your Beko product is designed and built for domestic household use only. 
• The guarantee will be void if the product is installed or used in commercial or non-residential domestic household premises.
• The product must be correctly installed, located and operated in accordance with the instructions 
contained in the User Instructions 
Booklet provided. 
• Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers and Electric Cookers
• Gas Cookers must only be installed by a CORGI (or BORD GAIS) registered Gas Installer. 
• The guarantee is given only within the boundaries of the United Kingdom and the Republic of Ireland.
• The guarantee is applicable only to new products and is not transferable if the product is resold. 
• Beko disclaims any liability for incidental or consequential damages.
• The guarantee does not in anyway diminish your statutory or legal rights.
Should you experience any difficulty in obtaining service please contact the Beko Customer Help-Line. 
Tel:  0845 600 4911 
e-mail:[email protected]  
						

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Please keep your purchase receipt or other proof of purchase in a safe place; you will need to have it should the product require attention under guarantee.
You should also complete the details below; it will help us assist you when requesting service.  (The model number is printed on the Instruction Booklet and the serial number is printed on the Rating Label affixed to the appliance)
Model No: 
Serial No:
Retailer:
Date of purchase:
For service under guarantee simply telephone the appropriate number below
UK Mainland & Northern Ireland
Fridges & Freezers 0845 600 4903
Electric Cookers  0845 600 4902
Gas &                  0845 600 4905
Dual Fuel Cookers
Washing Machines & 0845 600 4906
Dishwashers
Republic of Ireland
All Refrigeration,  01 862 3411
All Cookers 
Washing Machines & Dishwashers
Before requesting service please check the trouble-shooting guide in the Operating Instructions as a charge may be levied where no fault is found even though your product may still be under guarantee.
Service once the manufacturers guarantee has expired.
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document.  Otherwise please call the appropriate number above where 
service can be obtained at a charge.
Should you experience any difficulty in obtaining service please contact the Beko Customer Help-Line. 
Tel:  0845 600 4911 
e-mail:[email protected]
9 Service  
						

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