Beko Wm 5121 S Manual

							31EN
Colour of the clothes faded.
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
•  Detergent in use is damp. >>> Keep detergents closed in an environment free of 
humidity and do not expose them to excessive temperatures.
•  A higher temperature is selected. >>> Select the proper programme and 
temperature according to the type and soiling degree of the laundry.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
It does not rinse well.
•  The amount, brand and storage conditions of the detergent used ar e 
inappropriate. >>> Use a detergent appropriate for the washing machine and 
your laundry. Keep detergents closed in an environment free of humidity and do 
not expose them to excessive temperatures.
•  Detergent is put in the wrong compartment. >>> If detergent is put in the 
prewash compartment although prewash cycle is not selected, machine can \
take 
this detergent during rinsing or softener step. Put the detergent in the\
 correct 
compartment.
•  Pump filter is clogged. >>> Check the filter.
•  Drain hose is folded. >>> Check the drain hose.
Laundry became stiff after washing.
•  Insufficient amount of detergent is used. >>> Using insufficient amount of 
detergent for the water hardness can cause the laundry to become stiff in time. 
Use appropriate amount of detergent according to the water hardness.
•  Detergent is put in the wrong compartment. >>> If detergent is put in the 
prewash compartment although prewash cycle is not selected, machine can \
take 
this detergent during rinsing or softener step. Put the detergent in the\
 correct 
compartment.
•  Detergent might be mixed with the softener. >>> Do not mix the softener with 
detergent. Wash and clean the dispenser with hot water.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Laundry does not smell like the softener.
•  Detergent is put in the wrong compartment. >>> If detergent is put in the 
prewash compartment although prewash cycle is not selected, machine can \
take 
this detergent during rinsing or softener step. Wash and clean the dispenser with 
hot water. Put the detergent in the correct compartment.
•  Detergent might be mixed with the softener. >>> Do not mix the softener with 
detergent. Wash and clean the dispenser with hot water.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".  
						

							Detergent residue in the detergent drawer.
• Detergent is put in wet drawer. >>> Dry the detergent drawer before putting in 
detergent.
•  Detergent has gotten damp. >>> Keep detergents closed in an environment free 
of humidity and do not expose them to excessive temperatures.
•  Water pressure is low. >>> Check the water pressure.
•  The detergent in the main wash compartment got wet while taking in the pr ewash 
water. Holes of the detergent compartment are blocked. >>> Check the holes 
and clean if they are clogged.
•  There is a problem with the detergent drawer valves. >>> Call the Authorized 
Service Agent.
•  Detergent might be mixed with the softener. >>> Do not mix the softener with 
detergent. Wash and clean the dispenser with hot water.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
There is detergent left on the laundry. 
•  Excessive laundry was loaded in. >>> Do not load the machine in excess.
•  Wrong programme and temperature were selected. >>> Select the proper 
programme and temperature for the laundry to be washed.
•  Wrong detergent was used. >>> Select the proper detergent for the laundry to be 
washed.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum".
Too much foam forms in the machine.
•  Improper detergents for the washing machine are being used. >>> Use 
detergents appropriate for the washing machine.
•  Excessive amount of detergent is used. >>> Use only sufficient amount of 
detergent.
•  Detergent was stored under improper conditions. >>> Store detergent in a closed 
and dry location. Do not store in excessively hot places.
•  Some meshed laundry such as tulle may foam too much because of their textur e. 
>>> Use smaller amounts of detergent for this type of item.
•  Detergent is put in the wrong compartment. >>> Put the detergent in the correct 
compartment.
•  Softener is being taken early. >>> There may be problem in the valves or in the 
detergent dispenser. Call the Authorized Service Agent.
•  Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, 
please see "Cleaning the loading door and the drum". 
						

							Foam is overflowing from the detergent drawer.
• Too much detergent is used. >>> Mix 1 tablespoonful softener and ½ l water and 
pour into the main wash compartment of the detergent drawer.
C Put detergent into the machine suitable for the programmes and maximum loads 
indicated in the “Programme and consumption table”. When you use additional 
chemicals (stain removers, bleaches and etc), reduce the amount of detergent.
Laundry remains wet at the end of the programme
•  Excessive foam might have occurred and automatic foam absorption system might 
have been activated due to too much detergent usage. >>> Use recommended 
amount of detergent.
C Machine does not switch to spinning step when the laundry is not evenly \
distributed in the drum to prevent any damage to the machine and to its 
surrounding environment. Laundry should be rearranged and re-spun.
A If you cannot eliminate the problem although you follow the instructions in this section, 
consult your dealer or the Authorized Service Agent. Never try to repair a nonfunctional 
product yourself. 
						

							34EN
8 Guarantee
Your new Beko product is guaranteed 
against the cost of breakdown repairs 
for twelve months from the date of the 
original purchase. 
What is covered?
•  Repairs necessary as a result of faulty 
materials, defective components or 
manufacturing defect.   
•  The cost of functional replacement 
parts, but excluding consumable 
items. 
•  The labour costs of a Beko approved 
repairer to carry out the repair. 
What is not covered?
•  Transit, delivery or accidental damage 
or misuse and abuse.
•  Cabinet or appearance parts, 
including knobs, flaps, handles or 
container lids.
•  Accessories or consumable items 
including but not limited to, ice trays, 
scrapers, cutlery baskets, filters and 
light bulbs. 
•  Repairs required as a result of 
unauthorised repair or inexpert 
installation that fails to meet the 
requirements contained in the user 
instruction book.
•  Repairs to products used on 
commercial or non-residential 
household premises.
•  Loss of frozen food in freezers or 
fridge/freezers. (Food loss insurance is 
often included within your household 
contents insurance policy, or may be 
available separately from your retailer).
Important notes.
•  Your Beko product is designed and 
built for domestic household use only. 
•  The guarantee will be void if the 
product is installed or used in 
commercial or non-residential 
domestic household premises.
•  The product must be correctly 
installed, located and operated in 
accordance with the instructions 
contained in the User Instructions  Booklet provided. 
•  Professional installation by a qualified 
Electrical Domestic Appliance Installer 
is recommended for all Washing 
Machines, Dishwashers and Electric 
Cookers
•  Gas Cookers must only be installed by 
a CORGI (or BORD GAIS) registered 
Gas Installer. 
•  The guarantee is given only within the 
boundaries of the United Kingdom 
and the Republic of Ireland.
•  The guarantee is applicable only to 
new products and is not transferable if 
the product is resold. 
•  Beko disclaims any liability for 
incidental or consequential damages.
•  The guarantee does not in anyway 
diminish your statutory or legal rights.
Should you experience any difficulty in 
obtaining service please contact the Beko 
Customer Help-Line. 
Tel:  0845 600 4911 
e-mail:[email protected]  
						

							35EN
Please keep your purchase receipt or 
other proof of purchase in a safe place; 
you will need to have it should the product 
require attention under guarantee.
You should also complete the details 
below; it will help us assist you when 
requesting service.  (The model number 
is printed on the Instruction Booklet and 
the serial number is printed on the Rating 
Label affixed to the appliance)
Model No: 
Serial No:
Retailer:
Date of purchase:
For service under guarantee simply 
telephone the appropriate number below
UK Mainland & Northern Ireland
Fridges & Freezers 0845 600 4903
Electric Cookers   0845 600 4902
Gas &                   0845 600 4905
Dual Fuel Cookers
Washing Machines &  0845 600 4906
Dishwashers
Republic of Ireland
All Refrigeration,   01 862 3411
All Cookers 
Washing Machines & Dishwashers
Before requesting service please 
check the trouble-shooting guide in the 
Operating Instructions as a charge may be 
levied where no fault is found even though 
your product may still be under guarantee.
Service once the manufacturers 
guarantee has expired.
If you have purchased an extended 
guarantee please refer to the instructions 
contained within the extended guarantee 
agreement document.  Otherwise please 
call the appropriate number above where  service can be obtained at a charge.
Should you experience any difficulty in 
obtaining service please contact the Beko 
Customer Help-Line. 
Tel:  0845 600 4911 
e-mail:[email protected]
9 
Service