Barco MD-4221 Medical LCD Monitor User Manual

							  
 
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BARCO MID GENERAL WARRANTY TERMS AND 
CONDITIONS 
Applicable from Jan 1st 2008   
ARTICLE 1: PRODUCT WARRANTY 
Barco nv, Medical Imaging Division warrants that the equipment will be free of defects in 
workmanship or material for the warranty period or the specific period of a warranty extension 
program. 
Hardware: Barco warrants that upon delivery hereunder the Products shall (i) conform to its 
specifications in effect at the date of delivery and (ii) be free from defects in material and 
workmanship (the Warranties).     
Software: Barco warrants that software written by Barco shall perform substantially in accordance 
with the specifications in effect at the date of delivery.    Software is inherently susceptible to bugs 
and errors.    Barco makes no warranties with respect to the software which is provided to Customer 
on an as-is basis and does not warrant uninterrupted or error-free operation of the Products. 
Unless otherwise indicated in Barco’s web site or in the agreement between Barco and Customer, the 
Warranty Period shall be       
(a)    Hardware: 12 months commencing on the Barco date of invoice. 
(b)    Software: 3 months commencing on the Barco date of invoice. 
Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or 
workmanship under this warranty shall be accomplished in our works according to the terms and 
conditions as set forth hereafter: 
1.1 
Any claim under the Warranties must be notified to Barco in writing within 8 days from the date the 
defect or failure has been discovered or noticed the first time. The Customer, upon the occurrence of 
any equipment failure, shall contact Barco nv, MID customer support centre (or an authorised service 
centre) by telephone, fax or e-mail and shall provide the applicable customer support person with a 
complete description of the problem being encountered, including the model and serial number of 
the equipment in which the problem has arisen. 
1.2 
The customer support person shall diagnose the problem experienced by the Customer and shall 
advise the Customer on how to proceed.    Customer support may ask to return the faulty equipment 
or faulty subassemblies to the Barco nv, or    a MID customer support centre (or an authorised service 
centre) for repair activities. In no event shall Customer return a defective Product or part thereof to 
Barco without Barcos prior written approval.   
In the event the return to Barco of the defective Product is authorized by Barco, Barco shall issue to 
Customer an RMA (Return Material Authorization). 
The Customer shall apply for an RMA number to the closest Barco nv, MID Customer support centre (or 
an authorised service centre) as listed at www.barcomedical.com, unless otherwise indicated. 
The one-way cost of packing, transport and insurance related to shipping the alleged defective 
Product or part to Barco for repair or replacement shall be borne by Customer. The one-way cost of 
packing, transport and insurance related to shipping of the repaired or replacement Product or part to 
Customer shall be borne by Barco. 
1.3 
The Customer shall return, freight prepaid, the defective equipment or subassemblies in its original 
packaging with the assigned RMA number for repair to the Barco nv, MID Customer support centre (or  
						

							  
 
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an authorised service centre). 
1.4 
Replacement parts used shall be new or equivalent to new parts for the revision level of the 
equipment. A replacement LCD panel will be new or similar run time. The warranty period for the 
replacement parts will expire at the same moment as the original warranty period of the equipment. 
All parts replaced hereunder and returned to Barco nv, MID (or an authorised service centre) shall 
become the property of Barco nv, MID (or the authorised service centre). 
1.5 
The repaired equipment shall be returned to the Customer, by regular freight, at Barco nv, MID’s 
charge. 
1.6 
Barco nv, MID will replace a product that fails within 90 days after shipment from Barco with a new 
one, ensuring color matching in the event of a diagnostic multi head display configuration. 
Barco aims to ship the new replacement product within 2 business days after receipt of the Customers 
notification in writing. 
ARTICLE 2: CONDITIONS PRECEDENT FOR WARRANTY AND ITEMS EXCLUDED FROM 
WARRANTY 
A. The Warranties shall apply only to the extent the Products or any parts thereof have   
(i)  been transported and stored at all times in the original packaging in the conditions as specified 
by Barco (such as covered and secure location, minimum and maximum temperature, maximum 
humidity, …) or, in absence thereof, at least in conditions consistent with generally accepted practice 
for this type of products;   
(ii)  been handled at all times in accordance with Barcos instructions or, in absence thereof, at least 
with the care and caution consistent with generally accepted practice for this type of products; 
(iii)  been installed strictly in accordance with the instructions and directions given by Barco (if and to 
the extent the Products have not been installed by Barco or its authorized subcontractors); 
(iv)  not been subject to any unauthorized access, alteration, modification or repair or attempts 
thereto; 
(v)  been at all times normally used for the intended purpose and operated in strict accordance 
with the operating instructions set forth in the operating manual of the Product in question and shall 
not have been otherwise misused, abused, damaged.    For the purpose hereof, normally used shall 
mean a regular, ordinary and routine usage of the Product in question as intended and/or 
recommended by Barco; 
(vi)  been maintained at all times in accordance with Barcos instructions or, in absence thereof, at 
least with intervals and in a manner consistent with generally accepted    practice for this type of 
products; 
B. The warranty described herein shall not include the following: 
2.1 
Any hardware or software item procured from a source other than Barco nv, MID or their official agent 
or distributor and integrated by Customer or a third party into Barco nv, MID supplied equipment.   
2.2 
Any host configuration not explicitly supported by Barco nv, MID. 
2.3  
All software installed on the system, whether they are acquired from Barco nv, MID or third party.   
An exception is made for software delivered by Barco nv, MID that would prove to be a cause for the 
mal functioning of the hardware covered under this Agreement. 
2.4  
						

							  
 
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Normal wear and tear, use under circumstances exceeding specifications, such as use in dusty 
environment or under excessive temperature conditions, abuse, unauthorised repair or alternation, 
lack of proper configuration or maintenance, damaged or modified or removed serial number, 
cosmetic refurbishment. 
2.5 
Repair or replacement of consumables
1 or specific parts that by definition are subject to wear and tear,   
including but not limited to:   
a. CRT’s, LCD panels 
b.  Backlights in diagnostic LCD displays, when the backlight run time
2 is beyond the Guaranteed 
Backlight Lifetime3 of that model, when used at the Factory Calibrated Luminance4 
   Eg1.  
    •  A display is used at 8 hours/day; ie. +/-2.920hours/year 
    •  The display system is covered with a warranty period of 5 year 
    •  The Guaranteed Backlight Lifetime of that model is 17.000hours. 
    •  The Factory Calibrated Luminance cannot be achieved anymore after 4 year, thus 
      corresponding to +/-11.680hours 
    •  Result: the backlight replacement is performed under warranty 
   Eg2.  
    •  A display is used at 24 hours/day; ie. 8.760hours/year 
    •  The display system is covered with a warranty program of 5 year 
    •    The Guaranteed Backlight Lifetime of that model is 17.000hours. 
    •  The Factory Calibrated Luminance cannot be achieved anymore after 2.5years, thus 
      corresponding to +/-21.900hours 
    •  Result: the backlight replacement does not make part of the warranty coverage.   
(1): ‘Consumable’ is a part that can be replaced by the user 
(2): ‘Backlight run time’ is the total time that an image (including use of a screen saver) has 
been applied to the screen; this value can be consulted via the OSD buttons (On Screen 
Display).  
(3): ‘Guaranteed Backlight Lifetime’ is the number of backlight hours during which a 
predefined luminance value, ie. the Factory Calibrated Luminance, will be provided by a 
specific diagnostic display model. This figure is printed on the Warranty certificate of each 
display or can be requested at your local Barco office.     
(4): ‘Factory Calibrated Luminance’: is the typical luminance value that a specific diagnostic 
display model is calibrated at during the production process. This figure is printed on the 
Warranty certificate of each display or can be requested at your local Barco office.     
  c.  Lamps, optical components in projectors 
  d.  Replacement because of: 
    i. image retention as a result of: 
      -  not correctly using screen saver and/or Display Power Management System (DPMS) as   
explained in the user manual 
      -  prolonged operation of the display with a static image on the same screen area   
    ii .  a number of missing pixels that is lower than the total allowable number as mentioned 
in the product specifications. 
    iii.  difference in color temperature that is lower than the total allowable difference as 
mentioned in the product specifications 
    iv.  difference in color temperature as a result of not using all displays of a multi-head 
configuration at the same rate.  
						

							  
 
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    v.   LCD luminance uniformity that is in within the product specifications or luminance 
uniformity performance that is inherent to LCD technology. 
Barco nv, MID does not warrant a minimum life time nor a performance of any of the consumables.   
2.6 
Replacement of moveable parts such as power cords, remote controls, … 
2.7 
Any product disassembly and installation costs at the operation site, travel expenses and travel time 
to and from the operation site for the personnel in charge of the repair works and transport charges. 
2.8 
Any failures resulting from an accident, negligence (such as but not limited to removing or deleting 
system files & licensed software product files), misuse, circuit failure or any change, damage due to 
fire, water, thunder or lightning, power failure or fluctuation, disruption of communication lines or 
due to force majeure, or any reason foreign to the equipment. 
2.9 
Any specific services or procedures, asked for by Customer, related to verification of repaired 
equipment. 
2.10 The evaluation cost in case of a returned product deemed functional is not covered under 
warranty and will be charged to the Customer, at Barco’s sole discretion, based on a case-by-case 
evaluation. 
ARTICLE 3: OBLIGATIONS OF THE CUSTOMER 
Customer hereby assumes the following obligations as partial consideration for Barco nv, MID 
performance of its requirements under the warranty condition; failure by Customer to meet its 
obligations under this paragraph shall excuse Barco nv, MID’s performance hereunder: 
3.1 
Customer shall not expose Barco nv, MID personnel to any unsafe working conditions. 
3.2 
Repairs to equipment under warranty resulting from improper maintenance or repair performed by 
the Customer, or its officers, agents, employees, or representatives, shall be borne by the Customer at 
its additional cost and expense. 
3.3 
The Customer is responsible for installing the Barco nv, MID equipment in an environment for which it 
was intended. If there is an indication that the equipment was used – even temporary – outside its 
specifications, Barco nv, MID is entitled not to perform warranty repairs and terminate the warranty 
agreement. Any actions that have been taken by Barco nv, MID in this respect, may be invoiced to the 
Customer at normal pricing. 
ARTICLE 4: REMEDIES UNDER WARRANTY 
(a)  Hardware: If during the Warranty Period a Product or any part thereof, fails to meet any of the 
Warranties then, upon Customers request, Barco shall, at its sole option and cost, promptly and 
within 20 working days, either: (i) repair or correct the Product or part in question; or (ii) replace the 
Product or supply part(s) or component(s) according to the terms and conditions contained in article 1. 
A replacement part shall be at least functionally equivalent to the original part. The replaced Product, 
parts and/or components shall become the property of Barco and shall, at Barcos request, be 
returned by Customer to Barco at Barcos cost. 
(b)  Software: Barcos sole obligation shall be to rectify substantial malfunctions of the software (to 
the extent technically reasonably possible) by amending the software or supplying an alternative 
version of the software. 
(c)  The repair or replacement under the Warranties covers the cost of material and labor.    
						

							  
 
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ARTICLE 5: DISCLAIMER OF WARRANTIES 
BARCO NV, MID DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ALL IMPLIED 
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 
ARTICLE 6: LIMITATION OF LIABILITY 
BARCO NV, MID SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO CUSTOMER OR ANY THIRD PARTY 
FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, SUCH AS BUT NOT LIMITED TO, 
DAMAGE TO OR LOSS OF TANGIBLE OR INTANGIBLE PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR 
REVENUES, COST OF CAPITAL, COST OF PURCHASE OF REPLACEMENT GOODS, OR CLAIMS OF CUSTOMERS OF 
USER FOR SERVICE INTERRUPTIONS. THE LIABILITY OF BARCO NV, MID FOR MANUFACTURING, SALE, 
DELIVERY, RESALE, INSTALLATION, OPERATION OR SUITABILITY FOR USE OF ANY PRODUCTS OR SERVICES 
COVERED BY OR FURNISHED UNDER THIS WARRANTY CONDITION, WHETHER ARISING OUT OF CONTRACT, 
NEGLIGENCE, STRICT TORT, WARRANTY OR OTHERWISE, SHALL BE LIMITED TO THE REPAIR OR 
REPLACEMENT OF THE PRODUCT OR ANY PART THEREOF WHICH SHALL BE AT CUSTOMERS SOLE OPTION 
AND COST. BARCO’S LIABILITY SHALL NOT EXCEED THE PRICE OF THE ITEM OR ITEMS OF GOODS OR 
SERVICES UPON WHICH SUCH LIABILITY IS BASED. 
ARTICLE 7: FORCE MAJEURE 
Either party shall be released from performance of its obligations under this agreement to the extent, 
and for so long as, the performance of this agreement is impeded by reason of force majeure.    For 
the purposes of this clause the expression force majeure means, but shall not be limited to, 
industrial dispute, fire, mobilisation, requisition, embargo, currency transfer prohibitions, insurrection, 
lack of means of transport, restrictions of the use of energy, and generally any circumstances which 
are beyond the control of the parties and hinder performance by one party of his obligations. 
ARTICLE 8: GENERAL 
8.1 
Customer acknowledges its understanding that all software and electronic devices, including Barco nv, 
MID products are subject to possible error, mechanical or electrical failure, and should not be relied 
upon in inappropriate applications or without proper backup and/or other safety precautions 
whenever personal injury or property damage may result from failure or error of the product. 
8.2 
Barco nv, MID shall not be responsible for machine failure and/or its failure to render service or 
maintenance due to causes beyond its reasonable control.  
						

							  
 
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B410615-01 
August 2009 
 
 
 
 
 
 
 
 
 
 
 
 
Barco N.V. 
President Kennedypark 35 
B-8500 Kortrijk, Belgium 
visit us at the web: www.barco.com 
 
Support helpdesk: 
Asia Pacific: +886-2-8221-6868 ext. 699 
Europe, Middle East and Africa: +32 56 233 376 
Japan: +81 3 3279 0771 
Americas: +1 (678) 475-8262