AT&T Pnp Nvg589 Add Internet Voice 141210881 2 Installation Guide

							In the box:
Get started                    Approximate installation time: 30 minutes
UVEP666_BC_Uverse_Double_Play_Internet+Voice_NVG589_ATT141210881-3_releaseUVEP666_FC_Uverse_Double_Play_Internet+Voice_NVG589_ATT141210881-3_release
AT T 141210 8 81-3
Packing slip
AT&T U-v erse
1.  Check your service activation date.
Do not attempt to install your services until 
2pm or later on the date provided to you  
by AT&T. This date is also located on your  
packing slip.
2. Do you have a monitored home security system or 
health alarm?
If either of these apply to you, you will need an AT&T technician 
to install your service. Call 800.288.2020 to schedule an 
appointment.  Additional charges will apply for professional 
installation services from an AT&T U-verse service technician.
8pm
(PnP NVG589 Add Internet + Voice) 
02/15
911 Acknowledgment form  
Terms of Service  
AT&T U-verse Voice User Guide 
AT&T High Speed Internet User Guide
911 stickers
911 
Acknowledgment
Te rms of Service
User Guide
User Guide
Images are not to scale.
Terms of Service
   Quick Guide
AT&T \f-verse
1 Yellow Ethernet cable
Terms of Service
  Quick Guide
AT&T \f-verse
1 Green data cable
AT&T  U - v e r s e
®
 Voice and 
High Speed Internet  
Wi-Fi Gateway
self-
installation 
guide 
Before installation: 
Do not attempt to install your 
service until 2pm or later on your 
service activation date. You can find 
this date on your packing slip.
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020  and ask for “U-verse technical support.”
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587  All rights reser ved. AT&T, the AT&T logo and all other AT&T marks 
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. 
Having trouble? Here are a few common issues to check:
Still having problems? Many issues can be resolved with these simple steps:
1.   Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2.   Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway 
unplugged for 15 seconds and plug it back in. You may need to wait up to two minutes  
for blinking indicator lights to turn solid green.
Did you activate your services?
You must complete activation for your Internet  
and Voice services to work correctly. 
See Step  
3 inside.
What is your service activation date?
Do not attempt to install your service until 
2pm or later on your service activation date. 
You can find this date on your packing slip.
ATT100070695
Manage your U-verse Phone and Voicemail features
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures To manage Phone Features online:
  1. Log in to your online account at att.com/myatt  
  2.  Click on HOME PHONE  
  3.  Click on MANAGE FEATURES To manage Voicemail Features online:
  1.
 Log in to your online account at att.com/myatt  
  2.  Click on HOME PHONE  
  3.  Click on CHECK VOICEMAIL  
  4.  Click on VOICEMAIL SETTINGS
Additional AT&T U-verse information
¿Habla español?  
Por favor visite  att.com/uverseguias para ver la informacion en español. También pueden   
ver la siguiente guía:  AT T 141210 8 81-3 (PnP NVG589 Internet + Voice) para más detalles.
Support:
·
   For U-verse support, including live chat, go   
to  att.com/uversesupport
·    Visit  att.com/userguides to find this guide:   
PnP NVG589 Internet + Voice
Manage your account:
Available 24/7, download the myAT&T app at 
 
att.com/myattapp  from your mobile device. Accessibility Support:
Alternate formats now available in Large Print or Braille. 
Call 800.288.2020 and request your guide number 
(AT T141210 8 81-3)
·
   Special Needs Equipment:   
- Phone: 877.902.6350  
- T T Y: 800.772.2889
·    Repair Center:   
- Phone: 800.246.8464  
- TTY: 800.397.3172
·  Accessible Tagged PDF: Visit att.com/userguides
·    Device Compatibility Feature: Compatible with any TTY/TDD 
devices with standard phone line
Your 4-digit passcode.  
You received a separate 
letter confirming the 4-digit 
passcode you designated 
when placing your order.
Also needed:
Reminder:
·   Your gateway does not contain a battery backup
  ·    Battery backup is available for purchase from third party 
manufacturers and retailers to keep you connected in the 
event of a power failure. Visit att.com/batterybackup   
for more information  
FP O   
						

							Set up Approximate time: 10 minutes1
UVEP666_02_Uverse_Double_Play_Internet+Voice_NVG589_ATT141210881-3_releaseUVEP666_03_Uverse_Double_Play_Internet+Voice_NVG589_ATT141210881-3_release
Please note that your U-verse TV service will not operate during this process. This includes recording TV shows.
Go Wi-Fi (optional)  Approximate time: 10 minutes4
3
 Registration & Activation (required)  
Customers who have already completed  
the U-verse on-line registration.
·
   
Activation of your High Speed Internet and   
Voice services will be completed automatically
·   
The service activation may take a few minutes   
to complete
·   
Be sure to open a browser, go to a site and check   
that you can access it. Next, test that you can make   
and receive calls from the phone connected to the   
gateway to ensure it is working
Customers who have NOT completed   the U-verse on-line registration
·
   
Open your Internet browser (e.g. Internet Explorer, Safari, etc.)
·  
The online registration process will start automatically. If it 
doesn’t, enter att.net/uverse  into your address bar
·   Enter your Account Number (if requested) and passcode.
1.   Your Account Number is available on your order 
confirmation email or letter
2.   Your Passcode is the four-digit number that you 
selected when you placed your order
·
    Follow the online Instructions to complete your registration 
and activate your Internet and Voice services
·   Upon successful registration, you will see the following:
Congratulations. Your AT&T U-verse services  
are now activated and ready to use!
Write down the Wi-Fi Network Name and Wi-Fi Password to configure additional Wi-Fi devices. This information  
is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name consists of ATT plus the last seven characters of  
the Wi-Fi Gateway’s serial number. Be sure to record this information in the form below.
Now configure your new 
Wi-Fi network:
  1.     Go to your computer’s “Wireless 
Network Settings” and refresh the 
network list.
  2.    Select your Wi-Fi Network Name 
(SSID) from the list. You may need  
to scroll through the list to find  
your Wi-Fi Network Name.
  3.     Enter the 12 character Wi-Fi 
Password (Wireless Network Key)  
in the Password field to connect 
to your network.
  4.     Connect all your Wi-Fi devices with 
the new Wi-Fi Network Name and 
new Wi-Fi Password.
SSID: ATTXXXXXXX
W ireless Net wor k Key :
 X XXX XXXXXXX X
For help: a tt.com/suppor t
 
AT
Fo r i llu str a tive  purp ose s  o nly .   P le ase  refe r t o  th e  la b el o n y our 
e q uip m ent  for y our p ers o n al S SID  and  W ir e le ss  N etwo rk  K ey .
Wi-Fi Network Name (SSID)
12 character Wi-Fi Password ( Wireless Network Key)
T
Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or 
how you communicate. 
To set up your voicemail from your home phone: 
  1.  Dial *98 (or dial your home phone number).
  2.  Follow the prompts to set-up your mailbox.
  3.   After creating your PIN, be sure to set-up your authentication code. This will allow you to reset your PIN over 
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your 
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the 
order in which you listen to them or even reading your messages as voicemail-to-text.  
Before you begin:
·
    Power down all U-verse TV receivers by unplugging them from the electrical outlets
·    Unplug the power cord from back of Wi-Fi Gateway
·    Leave any cables that are already connected to the Wi-Fi Gateway as they arePower up Approximate time: 1-5 minutes2
If the Service light does not turn solid green or continues to blink after 5 minutes,   
see the Having trouble?  section on the back of this guide.
Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn red and the 
 
Power light may turn orange.
Wait up to 5 minutes for the Service indicator light to turn solid green.
D uring this time (up to 5 minutes), do not unplug the power cord or the green data cable, as  
this can permanently damage the Wi-Fi Gateway and significantly delay your service activation .
Power up all of your TV receivers by plugging them back into the electrical outlets. This process  
may take several minutes.
Lights may vary with setup.
Power
Ethernet Battery
Wireless
HomePNA
Phone 1
Phone 2
USB Broadband 1
Broadband 2
Service
OKMENULINKHDRE CORD
TO TV
(VIDE O OUT)
NETWORK P\f
Y
S-V \bdeo
Opt\bcal
HDMI
V
\bdeo Aud\bo
Pr
\037 \036\035\034\033\032\031
R eset
Phone
L\bnes Ca\fl
e
L\bne
1 & 2
USB
Ethernet
1 2 3 4
DSL
Br oad\fand
ONT
Reset
Phone
L\bnes Ca\fl
e
L\bne
1 & 2
USB
Ethernet
1 2 3 4 D
SL
Br oad\fand ONT
R
eset
Phone
L\bnes Ca\fl
e
L\bne
1 & 2
USB
Ethernet
1 2 3 4 D
SL
Br oad\fand ONT
P
ower
Wall Jack
Electrical Outlet
Green
 
Data Cable
A
New Power  CordD
Ye l low  
Ethernet CableB
Wi-Fi Gateway Gray 
Phone Cable
C
Below is a completed setup.  Your connections may vary.
Power
Ethernet Battery
Wireless
HomePNA
Phone 1
Phone 2
USB Broadband 1
Broadband 2
Service
A.
B.
Connect the green data cable from the Wi-Fi Gateway’s DSL Broadband port to your wall jackA.
Connect the yellow Ethernet cable from your computer into the back of the Wi-Fi GatewayB.
Plug one end of your phone cable into the Wi-Fi Gateway’s Phone Lines 1 & 2 port and the other end into a 
standard phone or cordless base stationC.
Plug the power cord back into the Wi-Fi GatewayC.
Approximate time: 5 minutes