AT&T 141210878 2 PnP NVG510 Internet Voice Installation Guide

							In the box:
UVEP666_PhP_NVG510_INTERNET_+_VOICE_INSTALL_ ATT141210878-3_p4_releaseUVEP666_PhP_NVG510_INTERNET_+_VOICE_INSTALL_ ATT141210878-3_p1_release
ATT91800646-4AT T 141210 878 -3
Before you begin:
Get started                       Approximate installation time: 30 minutes
2. Do you have a monitored home security system  
or health alarm?
If either of these apply to you, you will need an AT&T technician 
to install your service. Call 800.288.2020 to schedule an 
appointment. Additional charges will apply for professional 
installation services from an AT&T U-verse service technician
1.   Check your service activation date.
Do not attempt to install your services until 
2pm or later on the date provided to you  
by AT&T. This date is also located on your  
packing slip.8pm
 Wi-Fi  Gateway 
Packing slip
AT&T U-v erse
911 Acknowledgment form  
Terms of Service  
AT&T U-verse Voice User Guide 
AT&T High Speed Internet User Guide
911 stickers
911 
Acknowledgment
Te rms of Service
User Guide
User Guide
Images are not to scale.
Yellow Ethernet cable
Terms of Service
   Quick Guide
AT&T \f-verse
Terms of Service
  Quick Guide
AT&T \f-verse
Terms of Service
  Quick Guide
AT&T \f-verse
Green data cable
Terms of Service
  Quick Guide
AT&T \f-verse
Black power cable
Before installation: 
Do not attempt to install your service until 2pm or later 
on your service activation date. You can find this date 
on your packing slip.
(PnP NVG510 INTERNE T + VOICE INSTALL GUIDE)
02/15
Reminder:·   Your gateway does not contain   
a battery backup
  ·    Battery backup is available for purchase 
from third party manufacturers and 
retailers to keep you connected in the 
event of a power failure. Visit   
att.com/batterybackup   
for more information
Your 4-digit passcode.  
You received a separate 
email and/or letter 
confirming the 4-digit 
passcode you designated 
when placing your order.
Also needed:
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020  and ask for “U-verse technical support.”
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587  All rights reser ved. AT&T, the AT&T logo and all other AT&T marks 
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or 
how you communicate. 
To set up your voicemail from your home phone: 
  1.  Dial *98 (or dial your home phone number).
  2.  Follow the prompts to set-up your mailbox.
  3.   After creating your PIN, be sure to set-up your authentication code. This will allow you to reset your PIN over the 
phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your 
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the 
order in which you listen to them or even reading your messages as voicemail-to-text. 
To manage Voicemail Features online:
  1.  Log in to your online account at att.com/myatt  
  2.  Click on HOME PHONE  
  3.  Click on CHECK VOICEMAIL  
  4.  Click on VOICEMAIL SETTINGS
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
 1.  Log in to your online account at att.com/myatt  
  2.  Click on HOME PHONE  
  3.  Click on MANAGE FEATURES
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures
Additional U-verse information
What is your internet connection speed?  
The AT&T Speed Test is available to help you gauge   
the performance of your online experience. Visit   
att.com/speedtest to determine the speed at which 
data is sent to or from your computer. 
Check out the User Guides online:  
Visit  att.com/userguides to find an electronic version of 
this guide AT T141210878-3 (PnP NVG510 Internet + Voice 
Install Guide). Manage your account:
 
Available 24/7, download the myAT&T app at   
att.com/myattapp  from your mobile device.
¿Habla español?  
Por favor visite att.com/uverseguias  para ver la 
informacion en español . También pueden ver la siguiente 
guía: AT T141210878-3 (PnP NVG510 Internet + Voice 
Install Guide) para más detalles . 
AT&T  U - v e r s e
®
 Voice and 
High Speed Internet
self-
installation 
guide 
Having trouble? Here are a few common issues to check:
Still having problems? Many issues can be resolved with these simple steps:
1.   Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2.   Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway unplugged 
for 15 seconds and plug it back in. You may need to wait up to two minutes for blinking indicator 
lights to turn solid green.
What is your service activation date?
Do not attempt to install your service until 
2pm or later on your service activation date. 
You can find this date on your packing slip.
Did you activate your services?
You must complete activation for your Internet  
and Voice services to work correctly. 
See Step  
3 inside.
FPO       
						

							UVEP666_PhP_NVG510_INTERNET_+_VOICE_INSTALL_ ATT141210878-3_p2_release UVEP666_PhP_NVG510_INTERNET_+_VOICE_INSTALL_ ATT141210878-3_p3_release
Connect the green data cable from the Wi-Fi 
Gateway’s DSL Broadband port to your wall jack.Connect the yellow Ethernet cable from one of the 
Wi-Fi Gateway’s Ethernet ports to your computer’s 
Ethernet port.
Wall jack
Green Data cable
Computer Ethernet port
Yellow Ethernet cable
Remove the sticker covering the Power port of 
 
the Wi-Fi Gateway. Connect the Wi-Fi Gateway   
to electrical outlet using new power cord. Plug one end of your phone cable into the 
 
Wi-Fi Gateway’s Phone Lines 1 & 2 port 
and the other end into a standard phone or 
cordless base station.
Electrical  outlet
Phone, cordless base station, 
or other phone  device (fax)
Questions?Visit  att.com/uversesupport
Images are not to scale.
A.
C. B.
D.
Power up Approximate time: 1-5 minutes2
·     Your Wi-Fi Gateway is now powering up. Wait up to five minutes for the Broadband and Service 
indicator lights to turn solid green.
·     
If the Broadband and Service lights do not turn solid green or continue to blink after 5 minutes, 
see “ Having Trouble? ” on the back of this guide.
Lights may vary  
with setup
Power
Ethernet
Wireless
Phone 1
Phone 2
USB
Broadband
Service
During this time, do not unplug the green data cable, as this can permanently damage the Wi-Fi Gateway   
and significantly delay your Service Activation.
Go Wi-Fi (optional)  Approximate time: 10 minutes4
Write down the Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) to configure 
additional Wi-Fi devices. This information is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name 
consists of “ATT” plus the last three digits of the Wi-Fi Gateway’s serial number. Be sure to record this 
information in the form below.
Now configure your Wi-Fi network:
·    Go to your computer’s “Wireless Network Settings” 
and refresh the network list.
·    Select your Wi-Fi Network Name (SSID) from the list. 
You may need to scroll through the list to find your 
Wi-Fi Network Name.
·    Enter the 10-digit Wi-Fi Password (Wireless  
Network Key) in the Password field to connect to 
your network.
Congratulations! You should now be  
connected to the Internet via Wi-Fi.
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password (Wireless Network Key)
ATT
Set up Approximate time: 10 minutes1
3 Registration & Activation   
Approximate time: 5 minutes
Customers who have already completed  
the U-verse on-line registration.
·
    Activation of your High Speed Internet and   
Voice services will be completed automatically
·   
The service activation may take a few minutes   
to complete
·   
Be sure to open a browser, go to a site and check   
that you can access it. Next, test that you can make   
and receive calls from the phone connected to the   
gateway to ensure it is working
Customers who have NOT completed   the U-verse on-line registration
·
   
Open your Internet browser (e.g. Internet Explorer, Safari, etc.)
·  
The online registration process will start automatically. If it 
doesn’t, enter att.net/uverse  into your address bar
·   Enter your Account Number (if requested) and passcode.
1.   Your Account Number is available on your order 
confirmation email or letter
2.   Your Passcode is the four-digit number that you 
selected when you placed your order
·
    Follow the online Instructions to complete your registration 
and activate your Internet and Voice services
·   Upon successful registration, you will see the following:
Congratulations. Your AT&T U-verse services  
are now activated and ready to use!