AT&T 140920876 NVG589 To NVG599 With Voice Swap Guide

							AT&T U-verse
®
 
Wi-Fi Gateway Replacement
self-
installation 
guide 
Get started  Total approximate installation time: 20 minutes
UVEP679_ATT140920876-4_BC_RElEAsEUVEP679_ATT140920876-4_FC_RElEAsE
AT T 14 0 920 876 - 4
(NVG589 to NVG599 with Voice s wap Guide) 
05/15
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
ATT100070695
© 2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587  All rights reser ved. AT&T, the AT&T logo and all 
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. 
Power Cord (2 parts)
Wi-Fi Gateway 
(Front View)
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
service
Phone 1
Phone 2
Us B
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at   
att.com/myattapp  from your mobile device.
Support:
·        For U-verse support, including live chat,   
go to att.com/uversesupport
 
·    For GigaPower support, go to att.com/GigaPowerSupport Accessibility Support:
·
   Alternate formats now available in Large Print or Braille. 
Call 800.288.2020 and request your guide number 
(
AT T 14 0 920 876 - 4).
·    Special Needs Equipment:   
- Phone: 877.902.6350  
- T T Y: 800.772.2889
·    Repair Center:   
- Phone: 800.246.8464  
- TTY: 800.397.3172
·    Accessible Tagged PDF: Visit att.com/userguides to find this 
guide (NVG589 to NVG599 with Voice Swap Guide).
·      Device Compatibility Feature: Compatible with any TTY/TDD 
devices with standard phone line.
¿Hablas español?  
Por favor visita att.com/uverseguias 
para ver la 
informacion en español . También puedes ver la siguiente guía: 
ATT140920876-4/NVG589 to NVG599 with Voice Swap 
Guide) para más detalles .
Go to att.com/GigaPowerSupport or scan the QR code.
Get the most from AT&T GigaPower and find out what it can do for you. 
From there, you’ll find answers to frequently asked questions.
·   Internet Speed: How do I improve my speed? 
·    U-verse TV:   How does AT&T GigaPower makes your U-verse TV experience better?
·    U-verse Voice:  Will GigaPower change my current U-verse Voice service?
·    More Support: Having trouble with your GigaPower connection? 
Need a free AT&T Code Scanner ? Download and install from your mobile app store. Then scan the QR code.
For use with High Speed Internet, 
Voice, and TV
Reminder:
·   Your Wi-Fi Gateway does not contain a battery backup
  ·    Battery backup is available for purchase from third-party manufacturers   
and retailers to keep you connected in the event of a power failure. Visit   
att.com/batterybackup for more information.
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.
No TV or Internet service: 
Need more help?
Check your connections: 
Cables usually make an 
audible click when secure.
TV Receivers not responding: 
Confirm Service light is solid green 
on the Wi-Fi Gateway. If so, hold the 
TV receiver’s Power button down for 
10 seconds and release, then wait 
five minutes.
POWER
Power button
ResetPhone Lines Cable
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Broadband
ONT
Reset 
button
Check Power: Power light 
on the Wi-Fi Gateway should 
be green; if not, try another 
electrical outlet.
Check Service light on front 
of the Wi-Fi Gateway: If after 
5 minutes, the light is red or off, 
power down the Wi-Fi Gateway 
by holding down red Reset 
button for 15 seconds.
PowerBatteryEthernetWi-FiHomePNABroadband 1Broadband 2s ervicePhone 1Phone 2Us B
Green
Light
Service
Light
If your existing Wi-Fi settings did not transfer, 
you will need to set up a new Wi-Fi Network 
Name and Password. To do so, follow these steps: 
·  Use settings from new Wi-Fi Gateway  
yellow sticker
·   Open your device’s Wi-Fi connection settings,  
select your Wi-Fi Network Name and enter  
Wi-Fi Password to connect
·    Record and keep your Wi-Fi settings for future 
reference when connecting all your Wi-Fi devices
For help, a tt.com/suppor t
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: \fTTXXXXXXX 
Front View
Back View  
FP O                                     
						

							UVEP679_ATT140920876-4_IFC_RElEAsE UVEP679_ATT140920876-4_IBC_RElEAsE
Set up
Approximate time: 10 minutes1.
A.When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,   
see  Need More Help?  on the back of this guide.
B.For U-verse TV, restart your TV receivers after the Service light is solid green.   
Go to each TV and hold down the Power button on the U-verse receiver and   
DVR for ten seconds.
NOTE:   live TV may take a few minutes to display. If TV does not respond refer to   
Need More Help?  on the back of this guide. 
Lights may vary with setup.
Power up
Approximate time: 1–5 minutes2.
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
service
Phone 1
Phone 2
UsB
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),  
do not unplug the power cord or the green data cable, as this can permanently  
damage the Wi-Fi Gateway and significantly delay your service activation.
Below is a completed setup. Your connections may vary.
Reset
Phone
Lines Cable
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Broadband
ONT
Power
OKMENULINKHDRE CORD
U\fB
TO TV
(VIDE O OUT)
NETWORK Pb
Y
\f-V ideo
OpticalU\fB
HDMI
V
ideo Audio
Pr
R eset
Phone
Lines Cabl
e
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Br oadband
ONT
Reset
Phone
Lines Cabl
e
Line
1 & 2
U\fB
Ethernet
1 2 \b 4 D
\fL
Br oadband ONT
R
eset
Phone
Lines Cabl
e
Line
1 & 2
U\fB
Ethernet
1 2 \b 4 D
\fL
Br oadband ONT
P
ower
Green  
Data CableB
Gray 
Phone CableB
Ye l low  
Ethernet CableB
Ye l low  
Ethernet CableB
Wall Jack
Electrical  Outlet
New Power 
Cord
C
Wireless  
Access Point  
(optional)
and/or
DVR  
(Not Shown)
(U-verse T V 
Customers Only)
Existing Wi-Fi Gateway New Wi-Fi Gateway
C.
·
   Carefully read and remove yellow 
Power sticker covering the Power 
port of new Wi-Fi Gateway
·    Connect new power cord to  
Power port of new Wi-Fi Gateway 
and into electrical outlet
 
B.
·    Transfer one connection at a time 
from the existing Wi-Fi Gateway to 
new Wi-Fi Gateway
A.
·   Unplug power cord from existing 
Wi-Fi Gateway
·   Set power cord aside
·    Stand new Wi-Fi Gateway side-by-
side with existing Wi-Fi GatewayPlease note that your U-verse TV, Internet, and voice services will not operate during this process. 
This includes recording TV shows.
Go Wi- Fi
  Approximate time: 1–5 minutes3.
New Wi-Fi setup:
   
 N OTE : Any custom settings made for security cameras, game consoles, etc., 
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
    
 N OTE : If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,  
refer to Need more help? section on back page of guide.
·   Open a browser and go to ufix.att.com/restore
·   Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,  
help can be found on the account log-in screen.
· Follow the onscreen instructions to transfer the existing Wi-Fi settings.
·   Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·   Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
B.A.
 
s elect only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
·    Connect laptop or PC with an Ethernet cable 
to your Wi-Fi Gateway
· Continue to 
B
Option 2: Connect using smartphone/tablet
·   Establish a temporary connection using new Wi-Fi 
settings located on yellow sticker on new Wi-Fi Gateway
·   Open your device’s Wi-Fi connection settings and 
select your Wi-Fi Network Name and enter your Wi-Fi 
Password to connect to your network
· Continue to 
B
Easy return 
(Refer to return instructions in your kit)4.
Return your equipment at no cost 
to you within 21 days to avoid 
$150 charge. Take original gateway and power 
cord to nearest The UPS Store. 
Bring your AT&T Account number 
located on your packing slip.
Please do not return other devices 
(e.g., backup battery, etc.).UPS will scan your equipment, 
provide a receipt, pack, and ship 
equipment to AT&T at no cost  
to you.A.
B.C.